Managed Communication Services Market Size & Share Analysis - Growth Trends & Forecasts (2025 - 2030)

The Managed Communication Services Market Report is Segmented by Deployment Type (On-Premises, Cloud), Type (Unified Communication, E-Mail, Voip), End User (Retail, BFSI, Healthcare, Public Sector), and Geography (North America, Europe, Asia Pacific, Rest of the World). The Market Sizes and Forecasts are Provided in Terms of Value (USD) for all the Above Segments.

Managed Communication Services Market Size

Managed Communication Services Market Summary

Managed Communication Services Market Analysis

The Managed Communication Services Market size is estimated at USD 26.87 billion in 2025, and is expected to reach USD 49.82 billion by 2030, at a CAGR of 13.14% during the forecast period (2025-2030).

  • The rapidly growing use of cloud, mobility and Big Data in all industry sectors has given rise to managed communication services. The demand for managed communications services is also increasing as a result of an increase in cyber attacks and emerging requirements from the public administration to comply with them.
  • Managed communication services (MCS) is a smart operational and financial strategy. It allows firms to focus on the core competencies and take advantage of their expertise, resources and technology investments in a business focused exclusively on those services so that they can best service their customers.
  • Unified communication, which is available to businesses across sectors such as healthcare, BFSI and retail, has emerged as a cost effective solution. Organisations making strategic technology decisions to deploy unified communications and collaboration environments based on the capability and integration of the collaboration stack. The workforce is spread out over various locations as a result of an increasing hybrid or distant working environment. Thus, unified communication solutions helps businesses to provide access to business tools and work together. The growing demand for cloud-based solutions creates ample opportunities for market growth.
  • There's a growing interest in using voice over internet protocol in recent years has occurred because of its better audio quality, cloud based access and affordable prices for SMEs. More and more of the VoIP technology is now equipped with voice call routing capabilities in which calls are automatically made to relevant sales representatives. For instance, you may identify and route calls in more than 70 languages with RingCentral. Based on needed agent competency, urgency, and skill set, VoIP service providers will now be smarter at automatically identifying and assigning incoming messages.
  • The high demand is bringing greater challenges to MSPs, due to the growing complexity of IT infrastructure, rising adoption of cloud services, constantly increasing security threats, new regulatory needs, increased customer demands and a shortage of available IT talent.
  • Remote work mandates caused by COVID-19 are creating an unprecedented opportunity for telecommunications service providers to support software based communications as an essential business tool, continuity and demonstrate the flexibility of communication services in terms of capacity adjustments and service delivery (irrespective of location). The growth of the market is anticipated to be supported by this trend.

Managed Communication Services Industry Overview

The managed communication services market is highly competitive. Product launches, high expense on research and development, partnerships and acquisitions, etc., are the prime growth strategies adopted by the companies to sustain the intense competition. Key players in the market are Cisco Systems, Inc., Polycom Inc. (Plantronics), Avaya Inc., and others.

The managed communication services landscape in 2025 is characterized by a strong focus on cybersecurity, personalized service delivery, and the integration of advanced technologies like AI. As businesses continue to adapt to new challenges and opportunities, MSPs must innovate their service models to remain competitive and meet evolving client expectations.

Managed Communication Services Market Leaders

  1. Cisco Systems, Inc.

  2. Polycom Inc. (Plantronics)

  3. Avaya Inc.

  4. NEC Corporation

  5. Ringcentral Inc.

  6. *Disclaimer: Major Players sorted in no particular order
Managed Communication Services Market Concentration
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Managed Communication Services Market News

  • June 2024: Information technology (IT) services major Wipro Ltd announced that it has secured a USD 500-million deal by a leading US communication service provider. The deal involves providing managed services for various products and industry-specific solutions over a period of five years.
  • March 2024: Aireon, the leader in space-based air traffic management data products and services, is setting the stage to lead the next big evolution in safety and efficiency with the formation of the Aireon Space-Based VHF Coalition, a group of organizations that will develop the concept of operations for space-based VHF voice and data communications for aviation. Iridium, NAV CANADA, NATS, AirNav Ireland, ENAV, and Naviair will join Aireon as part of the Aireon Space-Based VHF Coalition, and discussions are underway with additional Aireon partners who are expected to join in the near future.

Managed Communication Services Market Report - Table of Contents

1. INTRODUCTION

  • 1.1 Study Assumptions and Market Definition
  • 1.2 Scope of the Study

2. RESEARCH METHODOLOGY

3. EXECUTIVE SUMMARY

4. MARKET INSIGHTS

  • 4.1 Market Overview
  • 4.2 Value Chain / Supply Chain Analysis
  • 4.3 Industry Attractiveness - Porter's Five Force Analysis
    • 4.3.1 Threat of New Entrants
    • 4.3.2 Bargaining Power of Buyers
    • 4.3.3 Bargaining Power of Suppliers
    • 4.3.4 Threat of Substitute Products
    • 4.3.5 Intensity of Competitive Rivalry
  • 4.4 Assessment of COVID-19 Impact on the Industry

5. MARKET DYNAMICS

  • 5.1 Market Drivers
    • 5.1.1 Increasing demand from SME's expected to drive adoption
    • 5.1.2 Increasing Cloud-based Managed Services
  • 5.2 Market Restraints
    • 5.2.1 Concerns about disclosing confidential information to MSPs

6. MARKET SEGMENTATION

  • 6.1 By Deployment Model
    • 6.1.1 On-premise
    • 6.1.2 Cloud
  • 6.2 By Type
    • 6.2.1 Unified Communication
    • 6.2.2 E-mail
    • 6.2.3 VoIP
    • 6.2.4 Other Types
  • 6.3 By End-User
    • 6.3.1 Retail
    • 6.3.2 BFSI
    • 6.3.3 Healthcare
    • 6.3.4 Public Sector
    • 6.3.5 Other End-Users
  • 6.4 By Geography
    • 6.4.1 North America
    • 6.4.2 Europe
    • 6.4.3 Asia
    • 6.4.4 Australia and New Zealand
    • 6.4.5 Rest of the World

7. COMPETITIVE LANDSCAPE

  • 7.1 Company Profiles
    • 7.1.1 Cisco Systems Inc.
    • 7.1.2 Polycom Inc. (Plantronics)
    • 7.1.3 Avaya Inc.
    • 7.1.4 NEC Corporation
    • 7.1.5 Ringcentral Inc.
    • 7.1.6 8x8 Inc.
    • 7.1.7 Vidyo Inc. (Enghouse Systems Limited)
    • 7.1.8 Arkadin Cloud Communications (NTT)
    • 7.1.9 Alcatel Lucent Enterprise International
    • 7.1.10 Dialpad Inc.
    • 7.1.11 Mitel Network Communications
    • 7.1.12 Verizon Communications Inc.
    • 7.1.13 AT&T Inc.
    • 7.1.14 West Corporation
    • 7.1.15 BT Group
    • 7.1.16 Comcast Corporation
  • *List Not Exhaustive

8. INVESTMENT ANALYSIS

9. FUTURE OF THE MARKET

**Subject to Availability
***In the final report, Asia, Australia, and New Zealand will be studied together as 'Asia Pacific'
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Managed Communication Services Industry Segmentation

Managed communication services (MCS) is a smart operational and financial strategy. It will allow companies to concentrate on their core competencies and improve customer service by exploiting the expertise, resources and technology investments of a business focused solely on these services

The Managed Communication Services Market is segmented by deployment type (on-premises, cloud), type (unified communication, e-mail, VoIP), end user (retail, BFSI, healthcare, public sector), and geography (North America, Europe, Asia Pacific, rest of the world). The market sizes and forecasts are provided in terms of value (USD) for all the above segments.

By Deployment Model On-premise
Cloud
By Type Unified Communication
E-mail
VoIP
Other Types
By End-User Retail
BFSI
Healthcare
Public Sector
Other End-Users
By Geography North America
Europe
Asia
Australia and New Zealand
Rest of the World
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Managed Communication Services Market Research FAQs

How big is the Managed Communication Services Market?

The Managed Communication Services Market size is expected to reach USD 26.87 billion in 2025 and grow at a CAGR of 13.14% to reach USD 49.82 billion by 2030.

What is the current Managed Communication Services Market size?

In 2025, the Managed Communication Services Market size is expected to reach USD 26.87 billion.

Who are the key players in Managed Communication Services Market?

Cisco Systems, Inc., Polycom Inc. (Plantronics), Avaya Inc., NEC Corporation and Ringcentral Inc. are the major companies operating in the Managed Communication Services Market.

Which is the fastest growing region in Managed Communication Services Market?

Asia Pacific is estimated to grow at the highest CAGR over the forecast period (2025-2030).

Which region has the biggest share in Managed Communication Services Market?

In 2025, the North America accounts for the largest market share in Managed Communication Services Market.

What years does this Managed Communication Services Market cover, and what was the market size in 2024?

In 2024, the Managed Communication Services Market size was estimated at USD 23.34 billion. The report covers the Managed Communication Services Market historical market size for years: 2019, 2020, 2021, 2022, 2023 and 2024. The report also forecasts the Managed Communication Services Market size for years: 2025, 2026, 2027, 2028, 2029 and 2030.

Managed Communication Services Industry Report

Statistics for the 2025 Managed Communication Services market share, size and revenue growth rate, created by Mordor Intelligenceā„¢ Industry Reports. Managed Communication Services analysis includes a market forecast outlook for 2025 to 2030 and historical overview. Get a sample of this industry analysis as a free report PDF download.

Managed Communication Services Market Report Snapshots

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Managed Communication Services Market Size & Share Analysis - Growth Trends & Forecasts (2025 - 2030)