Rich Communication Services Market - Growth, Trends, COVID-19 Impact, and Forecasts (2021 - 2026)

The market is segmented by Protocol (A2P, P2A, P2P), End-User Vertical (BFSI, Media & Entertainment, Travel & Hospitality, Retail, Healthcare), and Geography.

Market Snapshot

rich communications service market
Study Period: 2018 - 2026
Base Year: 2020
Fastest Growing Market: Asia Pacific
Largest Market: North America
CAGR: 12.5 %

Need a report that reflects how COVID-19 has impacted this market and its growth?

Market Overview

The Rich Communication Services Market is expected to regsiter a CAGR of 12.5 % over the forecast period 2021 - 2026. Text messaging is still the most direct and widely used form of communication. As a result, two-way automated enterprise-to-person text messaging, known as A2P mobile messaging, has become essential for businesses.

  • Rich Communication Services (RCS) is a successor to SMS that supports read receipts, typing indicators, improved group chats, and high-quality images. RCS relies on a standard called Universal Profile, which defines a way to tell other phones that it can spend and receive RCS. Various prominent smartphone vendors and telecom operators are increasingly developing, investing, and offering RCS platforms.
  • For instance, in November 2019, Google rolled out RCS in the United Kingdom and France. In addition to this, AT&T, Sprint, T-Mobile, and Verizon announced that they are also looking to replace SMS with RCS by 2020, and technology will be built on an RCS implementation for Android under the Cross-Carrier Messaging Initiative (CCMI) where Google will not be involved.
  • Despite the growing popularity of OTT messaging apps, SMS is still prevalent amongst the population. Even though a significant number of users are declining since the last few years due to various other messaging apps, but SMS remains one of the prominent sources of messaging, information sharing, advertising, and CRM tool. According to Salesforce, text messages have a 98% open rate, and about 90% of the recipients open SMS messages within three minutes.
  • Moreover, text messages are nearly 56 times more affordable compared to cost-per-click advertising such as Adwords, according to Burst SMS. Also, text messages command a 10% click-through rate; owing to such cost-effective means, the demand for SMS in terms of information dissemination is significantly high.
  • A2P communication channels have become critical to assure business continuity during COVID-19 lockdowns since the number of in-person interactions has been dramatically reduced.The economy has started to adapt to the new conditions created by the pandemic, and as a result, the demand for A2P services has also changed.

Scope of the Report

Rich communications service (RCS) is the platform which enables enriched communication services/experiences beyond simple text, a universal solution providing consumers with instant messaging, live video, and file sharing across all types of communication devices. The study tracks the current adoption and anticipated future trends related to RCS, which is a protocol between mobile operators and phones, that is expected to replace the traditional SMS-based communications

End User Vertical
Media & Entertainment
Travel & Hospitality
Other End user verticals
North America
Asia Pacific
Rest of the World

Report scope can be customized per your requirements. Click here.

Key Market Trends

BFSI to Witness the Highest Growth Rate Over the Forecast Period

  • With a huge number of user base, RCS Business Messaging foresees an even larger market size in the forcast period. The speciality of the technology lies in the newness along with existing features of SMS, RCS is a new channel to gain traction in the worldwide market with a notable number of consumers already using its functions.
  • RCS can benefit banks to a great extent as it will let them include a horizontally scrollable carousel of up to 10 vertical rich cards, branch locator, suggestive replies, and many more.
  • Some important features of the RCS Business Messaging which makes the technology well suited for banks are deep-linking for web-based campaigns and/or emails. It also encompasses features like read recipients, delivery receipts, on-screen event tracking, and customised information of customers on the basis of their responses to a message.
  • With the advent of 5G, the global demand for RCS is expected to see exponential growth owing to reduced latency, data, and delivery issues of media content; various telecom operators are expected to offer RCS as part of their 5G services over the coming years.
  • Currently, a large share of the active RCS users is limited to the US, South Korea, Japan, Germany, where operators are offering the service, along with these countries Mexico, UK and France are also at the forefront due to an ongoing effort by Google. These demographics are expected to change rapidly with strong 5G support over the coming years.

North America to Hold the Largest Market Share

  • In North America, RCS is gaining traction as the default messaging client, coupled with VoLTE to share the IMS stack that enhances the efficiency of the devices, network, and simplifies the deployment of RCS services.
  • North America region is home to one of the highest penetration of smartphones and SMS application users in the world. According to CTIA, in 2019, 99.7% of the US population lives in areas that are covered by 4G LTE; moreover, according to Ericsson, in 2019, number of smartphone subscription in the region stood at 320 million and expected to reach 360 million by 2025.
  • In addition to this, 74% of North American mobile subscriptions are expected to be for 5G in 2025 and in 2019 the region boasted 91% LTE penetration. Owing to such adoption rates the region is expected to command significant demand for various smartphone communication applications.
  • With vast network of potential user base, various vendors are increasingly offering their RCS in the region. In November 2019, Google rolled out RCS support to android messages users across the US. In addition to this, during the year, four major US carriers Verizon, AT&T, Sprint, and T-Mobile joined forces to deliver RCS messaging in the country for android smartphone in 2020.
  • The strong financial position of North America has enabled organizations to invest in advanced solutions and technologies. The United States is leading the charge with the rollout of the first 5G commercial networks. In 2018, trials took place in every major market worldwide with Verizon's plans to launch a 5G handset in early 2019.
  • In 2018, at Mobile World Congress Americas, Redbox leveraged RCS at Google’s Innovation City Booth. This is indicative of business adopting RCS as a way ahead for personalized marketing.
Rich Map.png

Competitive Landscape

The competitive rivalry in the market is intense with companies leveraging onto the newer possibilities that the rich communication services market offers. Organizations are partnering with tech companies and network operators for technological capabilities and innovation.

  • March 2019 - HDFC Bank Limited, one of India's largest private sector banks partnered with Route Mobile Limited to showcase rich communication services (RCS) on Google's RCS Business Messaging platform at the Mobile World Congress (MWC), 2019.
  • May 2020 - Mavenir announced its Mobile Business Messaging Cloud in Europe completed peer-to-peer (P2P) RCS interconnection with the networks of Telefónica (BME:TEF), Vodafone (OTCMKTS: VODPF) and Deutsche Telekom Germany.

Table of Contents


    1. 1.1 Study Assumptions and Market Definition

    2. 1.2 Scope of the market




    1. 4.1 Market Overview

    2. 4.2 Industry Attractiveness - Porter's Five Forces Analysis

      1. 4.2.1 Threat of New Entrants

      2. 4.2.2 Bargaining Power of Buyers/Consumers

      3. 4.2.3 Bargaining Power of Suppliers

      4. 4.2.4 Threat of Substitute Products

      5. 4.2.5 Intensity of Competitive Rivalry

    3. 4.3 Market Drivers

      1. 4.3.1 Penetration of Smart Phones in the Market

      2. 4.3.2 Global Interoperability and Collaboration Between Carriers

      3. 4.3.3 Direct Association of the Service Providers

    4. 4.4 Market Restraints

      1. 4.4.1 Competition of OTT Players

      2. 4.4.2 Lack of Awareness Among Organizations About the Deployment and Usage

    5. 4.5 Analysis of key themes identified from RCS business users

      1. 4.5.1 Businesses reported higher engagement rates over SMS-based services

      2. 4.5.2 Uncertainty over pricing mechanism and long-term impact over marketing budgets

      3. 4.5.3 Lack of consistent implementation of vendor verification process leading to concerns on spam traffic

    6. 4.6 Assessment of the impact of COVID-19 on the RCS Market



    1. 6.1 Network operators aiming to monetize business channels by providing consistent experience to BFSI & Transportation industry

    2. 6.2 Renewed emphasis on targeting SMS-based aggregators through session and value-based advertising

    3. 6.3 Operators to focus on conversational and outcome-based advertising to onboard new customers


    1. 7.1 Protocol

      1. 7.1.1 A2P

      2. 7.1.2 P2A

      3. 7.1.3 P2P

    2. 7.2 End User Vertical

      1. 7.2.1 BFSI

      2. 7.2.2 Media & Entertainment

      3. 7.2.3 Travel & Hospitality

      4. 7.2.4 Retail

      5. 7.2.5 Healthcare

      6. 7.2.6 Other End user verticals

    3. 7.3 Geography

      1. 7.3.1 North America

      2. 7.3.2 Europe

      3. 7.3.3 Asia Pacific

      4. 7.3.4 Rest of the World


    1. 8.1 Company Profiles*

      1. 8.1.1 Telefonaktiebolaget LM Ericsson

      2. 8.1.2 Google LLC

      3. 8.1.3 Huawei Technologies Co Ltd

      4. 8.1.4 Mavenir Systems

      5. 8.1.5 Samsung Electronics Co Ltd

      6. 8.1.6 ZTE Corporation

      7. 8.1.7 Global Message Services

      8. 8.1.8 Sinch AB

      9. 8.1.9 Juphoon System Software Co Ltd

      10. 8.1.10 Summit Tech

      11. 8.1.11 AT&T Inc

      12. 8.1.12 T-Mobile USA Inc

      13. 8.1.13 Verizon Wireless

      14. 8.1.14 SK Telecom Co Ltd

      15. 8.1.15 Telstra Corporation Limited


**Subject to Availability

You can also purchase parts of this report. Do you want to check out a section wise price list?

Frequently Asked Questions

The Rich Communication Services Market market is studied from 2018 - 2026.

The Rich Communication Services Market is growing at a CAGR of 12.5% over the next 5 years.

Asia Pacific is growing at the highest CAGR over 2021- 2026.

North America holds highest share in 2020.

Huawei Technologies Co. Ltd, Vodafone Group PLC, Telefonaktiebolaget LM Ericsson, Google LLC, Mavenir Systems are the major companies operating in Rich Communication Services Market.

80% of our clients seek made-to-order reports. How do you want us to tailor yours?

Please enter a valid email id!

Please enter a valid message!