Cloud Enterprise Management Market - Growth, Trends, COVID-19 Impact, and Forecasts (2023 - 2028)

The Cloud Enterprise Management Market is segmented by Solution (Content Management, Case Management, Workflow Management, Record Management, and Digital Asset Management), Deployment Model (Public Cloud, Private Cloud, and Hybrid Cloud), End-user Industry (BFSI, Medical and Healthcare, Manufacturing, and Retail), Service (Professional and Managed), Organization Size (Small and Medium Enterprises, Large Enterprises), and Geography.

Cloud Enterprise Content Management Market Size

Cloud Enterprise Content Management Market Summary
Study Period: 2018 - 2028
Fastest Growing Market: Asia Pacific
Largest Market: North America
CAGR: 21.15 %

Major Players

Cloud Enterprise Content Management Market Major Players

*Disclaimer: Major Players sorted in no particular order


Need a report that reflects how COVID-19 has impacted this market and it's growth?

Cloud Enterprise Content Management Market Analysis

The cloud enterprise management market was valued at USD 20.3 billion in 2020 and expected to reach USD 63.9 billion by 2026 and grow at a CAGR of 21.15% over the forecast period (2021 - 2026). Rising trends of enterprise mobility and wearables are spurring demand across the cloud enterprise management market. For instance, according to a study, employees wearing smart devices have been more productive in their jobs. It has been found that there is an increase of 8.5% in productivity and 3.5% more satisfaction with their jobs.

  • Enterprise content management (ECM) solutions empower an organization to take full advantage of the customer information and the company knowledge embedded in its content. ECM solutions capture, store, activate, analyze, and automate business content, by providing new value from data, which was previously unstructured and unavailable.
  • While content is doubling every 90 days, around 80% of the content utilized by knowledge workers for core revenue generation projects is unstructured. This critical growth of unstructured content is becoming a significant restraint for several organizations, particularly enterprises. Therefore, the number of enterprises that leverage the power of cloud computing is on the rise.
  • Apart from the growth in the digital content across enterprises, easier access from remote end-points, the need for regulatory compliances and the need for protection of enterprise data against disaster are acting as other major drivers for the shift from the legacy ECM solutions to the cloud.
  • However, increasing uptake of cloud computing technology and the rising trend of enterprise mobility are driving the growth of the market. Internet breakdown and bandwidth limitations are hindering the growth of the market.

Cloud Enterprise Content Management Industry Segmentation

Cloud enterprise content management (ECM) is the method of combining documents and other contents that are related to the business procedures or workflow of any organization on the cloud. Nowadays, enterprises are generating a significantly large amount of data that is associated with business operations. The need for proper management and regulation of this data has increased substantially. Cloud enterprise content management includes services, such as digital asset management, content management, case management, workflow management, and record management across various end users having different deployment models. 

By Solution
Content Management
Case Management
Workflow Management
Record Management
Digital Asset Management
Other Solutions
By Deployment Model
Public Cloud
Private Cloud
Hybrid Cloud
By End-user Industry
Energy and Power
Medical and Healthcare
IT and Telecom
Other End-user Industries
By Service
By Organization Size
Small and Medium Enterprises
Large Enterprises
North America
Latin America
Middle East & Africa

Report scope can be customized per your requirements. Click here.

Cloud Enterprise Content Management Market Trends

This section covers the major market trends shaping the Cloud Enterprise Content Management Market according to our research experts:

Hybrid Cloud Expected to Record High Adoption

  • Over the past decade, organizations across the world have tried to increase their agility and scalability, in an attempt to gain a competitive edge over their rivals. In this context, organizations across the world are increasingly veering toward the adoption of hybrid clouds, to deal with demand fluctuations.
  • The main aim of hybrid cloud adoption is to leverage the control and security afforded by private clouds while exploiting the flexibility of low costs. A hybrid cloud implementation implies that both the public and private clouds function as independent entities, with one or more common connections for seamless communication.
  • One of the major enablers of hybrid clouds is the gradual migration from private cloud computing, as firms are increasingly focusing on data analytics for decision-making.
  • Moreover, the enterprise cloud strategy of most of the firms is to deploy hybrid cloud rather than going for private and public clouds. As compared to 2018, 2019 will witness more hybrid cloud deployment. 
Cloud Enterprise Content Management Market : Enterprise Cloud Strategy, in %, Global, 2017 - 2019

North America to be the Largest Market

  • North America is one of the largest segments of the cloud enterprise content management market. The region has witnessed the latest technological advancements in content management. There is also a high internet penetration, which aids in the growth of bring your own devices (BYOD) trend in the region.
  • Owing to various infrastructure advantages and cost savings for companies, several corporate trends, such as consumerization of IT and initiatives, like BYOD, are being widely adopted. According to Internet World statistics, the internet penetration rate in North America is about 88.1% as of 2017.
  • It has been reported that there has been about a 74% increase of smart wearable devices in the region. Owing to these trends, the adoption of smart wearables in the work environment is expected to gain further traction.
Cloud Enterprise Content Management Market - Growth Rate by Region (2019 - 2024)

Cloud Enterprise Content Management Industry Overview

The cloud enterprise management market is consolidated due to the majority of the market share owned by top players in the industry. However, small and medium enterprises are upgrading their cloud services but top players have gained a major proportion of consumers and also investing huge for more developments and innovation. Some of the key players include Alfresco Software Inc., Docuware GmbH, Hewlett Packard Enterprise, Lexmark International Inc., Microsoft Corp., Newgen Software Inc., Oracle Corp., Xerox Corp., IBM Corporation, and OpenText Inc., among others.

  • June 2019 - Microsoft Corp. and Oracle Corp. announced a cloud interoperability partnership enabling customers to migrate and run mission-critical enterprise workloads across Microsoft Azure and Oracle Cloud. Enterprises can now seamlessly connect Azure services, like Analytics and AI, to Oracle Cloud services, like Autonomous Database. By enabling customers to run one part of a workload within Azure and another part of the same workload within the Oracle Cloud, the partnership delivers a highly-optimized, best-of-both-clouds experience. 
  • January 2019 - Alfresco, a leading enterprise open source provider of process automation, content management and information governance software and Tech Mahindra, a digital transformation, consulting and re-engineering specialist, announced the extension of their global partnership and the development of new solution frameworks built on the Alfresco Digital Business Platform to meet the needs of today’s digital customer by simplifying content creation, access, sharing, and review.

Cloud Enterprise Content Management Market Leaders

  1. Microsoft Corp.

  2. Oracle Corp.

  3. Xerox Corp.

  4. IBM Corporation

  5. Hewlett Packard Enterprise

*Disclaimer: Major Players sorted in no particular order

Cloud Enterprise Content Management Market Concentration

Cloud Enterprise Content Management Market Report - Table of Contents


    1. 1.1 Study Deliverables

    2. 1.2 Study Assumptions

    3. 1.3 Scope of the Study




    1. 4.1 Market Overview

    2. 4.2 Market Drivers

      1. 4.2.1 Increasing Uptake of Cloud Computing Technology

      2. 4.2.2 Rising Trend of Enterprise Mobility

    3. 4.3 Market Restraints

      1. 4.3.1 Internet Breakdown and Bandwidth Limitation

    4. 4.4 Industry Value Chain Analysis

    5. 4.5 Industry Attractiveness - Porter's Five Force Analysis

      1. 4.5.1 Bargaining Power of Suppliers

      2. 4.5.2 Bargaining Power of Buyers/Consumers

      3. 4.5.3 Threat of New Entrants

      4. 4.5.4 Threat of Substitute Products

      5. 4.5.5 Intensity of Competitive Rivalry

    6. 4.6 Technoloy Snapshot


    1. 5.1 By Solution

      1. 5.1.1 Content Management

      2. 5.1.2 Case Management

      3. 5.1.3 Workflow Management

      4. 5.1.4 Record Management

      5. 5.1.5 Digital Asset Management

      6. 5.1.6 Other Solutions

    2. 5.2 By Deployment Model

      1. 5.2.1 Public Cloud

      2. 5.2.2 Private Cloud

      3. 5.2.3 Hybrid Cloud

    3. 5.3 By End-user Industry

      1. 5.3.1 BFSI

      2. 5.3.2 Energy and Power

      3. 5.3.3 Medical and Healthcare

      4. 5.3.4 Manufacturing

      5. 5.3.5 Retail

      6. 5.3.6 IT and Telecom

      7. 5.3.7 Other End-user Industries

    4. 5.4 By Service

      1. 5.4.1 Professional

      2. 5.4.2 Managed

    5. 5.5 By Organization Size

      1. 5.5.1 Small and Medium Enterprises

      2. 5.5.2 Large Enterprises

    6. 5.6 Geography

      1. 5.6.1 North America

      2. 5.6.2 Europe

      3. 5.6.3 Asia-Pacific

      4. 5.6.4 Latin America

      5. 5.6.5 Middle East & Africa


    1. 6.1 Company Profiles

      1. 6.1.1 Alfresco Software Inc.

      2. 6.1.2 Box Inc.

      3. 6.1.3 Docuware GmbH

      4. 6.1.4 Hewlett Packard Enterprise

      5. 6.1.5 Lexmark International Inc.

      6. 6.1.6 Microsoft Corp.

      7. 6.1.7 Newgen Software Inc.

      8. 6.1.8 Oracle Corp.

      9. 6.1.9 Xerox Corp.

      10. 6.1.10 IBM Corporation

      11. 6.1.11 OpenText Inc.

    2. *List Not Exhaustive


**Subject to Availability
You can also purchase parts of this report. Do you want to check out a section wise price list?

Cloud Enterprise Content Management Market Research FAQs

The Cloud Enterprise Management Market is studied from 2018 - 2028.

The Cloud Enterprise Management Market is growing at a CAGR of 21.15% over the next 5 years.

Asia Pacific is growing at the highest CAGR over 2018 - 2028.

North America holds highest share in 2021.

Microsoft Corp., Oracle Corp., Xerox Corp., IBM Corporation, Hewlett Packard Enterprise are the major companies operating in Cloud Enterprise Management Market.

Cloud Enterprise Management Industry Report

Statistics for the 2023 Cloud Enterprise Management market share, size and revenue growth rate, created by Mordor Intelligence™ Industry Reports. Cloud Enterprise Management analysis includes a market forecast outlook to 2028 and historical overview. Get a sample of this industry analysis as a free report PDF download.

80% of our clients seek made-to-order reports. How do you want us to tailor yours?

Please enter a valid email id!

Please enter a valid message!