Enterprise Content Management Market - Growth, Trends, COVID-19 Impact, and Forecasts (2022 - 2027)

The Enterprise Content Management Market is segmented by Solution (Enterprise Document Management, Enterprise Document Imaging, and Capture, Enterprise Content Workflow Management, Enterprise Records Management, Enterprise Web Content Management, Digital Asset Management, and Other Solutions), Deployment (Hosted and On-premise), End User, and Region.

Market Snapshot

Enterprise Content Management (ECM) Market Overview
Study Period: 2018 - 2026
Base Year: 2021
Fastest Growing Market: Asia Pacific
Largest Market: North America
CAGR: 25.7 %

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Market Overview

The Enterprise Content Management (ECM) Market was valued at USD 47.29 billion in 2020 and expected to reach USD 105.56 billion by 2026 and grow at a CAGR of 25.7% over the forecast period (2021 - 2026). Automated workflows for creating the documents, editing, and publishing documents improve business processes and collaboration among staff members. Such benefits of providing the capability of a better use of the existing content have been the primary reason driving the market demand.

  • The effectiveness of an enterprise content management solution and its platform comes from the fact that it is meant for managing all the phases of content that initiate at the stage of content creation, storage, multiple versions, delivery, archival, and disposal as per regulated laws where the firm operates the corporate policies of the organization.
  • Whether the content for the management is from the commercial supply chains, contract management, HR processes, the government administration, the driving force behind implementing an ECM solution in an enterprise is to do business efficiently and better. By eliminating the dependency on paper documents and organizing unstructured information according to business need, organizations are empowered to work more efficiently.
  • Integration of functional units of businesses during a merger and acquisition is a humungous task for two companies if their business approach is different, even when they are operating in the same vertical. It becomes even more difficult if the firms operate in different countries with different languages being spoken.
  • The cloud-based services exhibits the potential to provide cost-effective, flexible, easy to manage, and authoritative resources facilities, over the internet. The cloud-based ECM services upsurge the capabilities of the hardware resources by optimal and shared utilization. These features encourage the organizations and individual users to shift their services and applications to the cloud.
  • However, these services offered by third-party cloud service providers entail additional security threats that increase the cost of the services. The migration of the user’s data, applications, etc., outside the administrative control in a shared environment escalates the security concerns. Security issues also arise due to the very nature of the cloud-based services concept.

Scope of the Report

Enterprise content management (ECM) solutions align an organization strategy to improve their efficiency and cost-effectiveness. It is achieved by taking full advantage of the customer information and company knowledge embedded in its content. ECM solutions capture, store, activate, analyze, and automate business content, providing new value from data that was previously unstructured and unavailable. ECM system aids businesses to organize, manage, and integrate their data sets, like documents, information, emails, files, records, application data, product catalogs, and web pages. Enterprises can use the integrated system to manage the data seamlessly and manage the lifecycle of the content using the system.
By Type
Content Management
Case Management
Workflow Management
Record Management
Digital Asset Management
Other Types
By Deployment
By Enterprise
Small and Medium Enterprise
Large Enterprise
By Service
By End-user Industry
Telecom and IT
Media and Entertainment
Other End-user Industries
North America
United States
United Kingdom
Rest of Europe
Rest of Asia-Pacific
Latin America
Rest of Latin America
Middle East & Africa
United Arab Emirates
Saudi Arabia
Rest of Middle-East & Africa

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Key Market Trends

Document Management is Expected to Register a Significant Growth

Paper documents have proven to be problematic, as they take up space and consume time when handled. They also have an added disadvantage of being difficult to store and risk increased perishability.

Therefore, there has been an increase in the amount of electronic data and documents managed. There have also been immense improvements in the available technology, which resulted in more secure and efficient systems to store and retrieve documents. All these factors, together, have contributed toward making document management technology one of the fastest-developing management systems in the market.

Document management enables organizations to better manage the creation, approval, revision, and consumption of electronic documents. It also provides key features, such as library services, document profiling, searching, check-in, check-out, revision history, version control, and document security. Moreover, cloud computing has brought its plethora of advantages even to the field of document management systems. It provides an easily accessible resource and repository for documents and related software, and is also helpful in being cost-effective.

However, there are both benefits and drawbacks to using cloud computing as the base for document management systems. Though it provides ease of access and reduced maintenance efforts, it also brings in potential security risks and does not provide total control.

Enterprise Content Management (ECM) Market Key Trends

North America is Expected to Hold Major Share in the United States

North America is a pioneer in the adoption of innovative solutions, which provides North America with an edge over the other regions. Additionally, several recognized IT and telecom firms are headquartered in North America, which adds to the growth of the market. Moreover, the region has a strong foothold of ECM providers, which is driving the market in the region. Some of them include, IBM Corporation, Hyland, Oracle Corporation, OpenText Corp., and Microsoft Corporation, among others.

The major players, such as Hyland, IBM Corp., and OpenText, are offering content service platform to the top fortune 100 companies, which are flexible to integrate across their business models. The players in the region are adopting mergers and acquisitions as the key strategy to stay ahead in the market. For instance, in January 2017, OpenText acquired Documentum, Dell EMC’s Enterprise Content Division, for USD 1.62 billion. This acquisition is expected to strengthen the company’s ECM solutions portfolio.

The ECM market is expected to witness significant growth over the forecast period, owing to the increase in the need for digital content with the proliferation of online marketing and online customer relationship. For instance, in the United States, mobile marketing is expected to be an engine for the online marketing industry, and accounted for more than 70% of all digital ad spend in 2018.

Enterprise Content Management (ECM) Market Growth Rate

Competitive Landscape

The enterprise content management market is highly competitive and consists of several major players. In terms of market share, few of the major players currently dominate the market. These major players with prominent share in the market are focusing on expanding their customer base across foreign countries. These companies are leveraging on strategic collaborative initiatives to increase their market share and increase their profitability. The companies operating in the market are also acquiring start-ups working on enterprise content management to strengthen their product capabilities. In June 2018, Capgemini acquired Adaptive Lab, a digital design studio that helps businesses adjust to new technology and the accompanying shifts in customer behavior. This acquisition is expected to further help meet the growing customer demand for the company’s end-to-end digital services.

Table of Contents


    1. 1.1 Study Deliverables

    2. 1.2 Study Assumptions

    3. 1.3 Scope of the Study




    1. 4.1 Market Overview

    2. 4.2 Introduction to Market Drivers and Restraints

    3. 4.3 Market Drivers

      1. 4.3.1 Rising Need for Regulatory Content Management to Enhance Operations

      2. 4.3.2 Growing Need for Securing Confidential Data and Protection against Data Loss

    4. 4.4 Market Restraints

      1. 4.4.1 Difficulties in the Smooth Handling of Enterprise Data during Mergers and Acquisitions

      2. 4.4.2 Security Issues Associated With Cloud and Mobile Technologies

    5. 4.5 Industry Attractiveness - Porter's Five Forces Analysis

      1. 4.5.1 Threat of New Entrants

      2. 4.5.2 Bargaining Power of Buyers/Consumers

      3. 4.5.3 Bargaining Power of Suppliers

      4. 4.5.4 Threat of Substitute Products

      5. 4.5.5 Intensity of Competitive Rivalry

    6. 4.6 Value Chain Analysis


    1. 5.1 By Type

      1. 5.1.1 Content Management

      2. 5.1.2 Case Management

      3. 5.1.3 Workflow Management

      4. 5.1.4 Record Management

      5. 5.1.5 Digital Asset Management

      6. 5.1.6 Other Types

    2. 5.2 By Deployment

      1. 5.2.1 On-Premise

      2. 5.2.2 Cloud

    3. 5.3 By Enterprise

      1. 5.3.1 Small and Medium Enterprise

      2. 5.3.2 Large Enterprise

    4. 5.4 By Service

      1. 5.4.1 Professional

      2. 5.4.2 Managed

    5. 5.5 By End-user Industry

      1. 5.5.1 Telecom and IT

      2. 5.5.2 BFSI

      3. 5.5.3 Retail

      4. 5.5.4 Education

      5. 5.5.5 Manufacturing

      6. 5.5.6 Media and Entertainment

      7. 5.5.7 Government

      8. 5.5.8 Healthcare

      9. 5.5.9 Other End-user Industries

    6. 5.6 Geography

      1. 5.6.1 North America

        1. United States

        2. Canada

      2. 5.6.2 Europe

        1. United Kingdom

        2. Germany

        3. France

        4. Rest of Europe

      3. 5.6.3 Asia-Pacific

        1. China

        2. Japan

        3. India

        4. Rest of Asia-Pacific

      4. 5.6.4 Latin America

        1. Mexico

        2. Brazil

        3. Rest of Latin America

      5. 5.6.5 Middle East & Africa

        1. United Arab Emirates

        2. Saudi Arabia

        3. Rest of Middle-East & Africa


    1. 6.1 Company Profiles

      1. 6.1.1 Capgemini SE

      2. 6.1.2 Xerox Corporation

      3. 6.1.3 OpenText Corporation

      4. 6.1.4 IBM Corporation

      5. 6.1.5 Oracle Corporation

      6. 6.1.6 M-Files Corp.

      7. 6.1.7 Hyland Software Inc.

      8. 6.1.8 Epicor Software Corp.

      9. 6.1.9 Alfresco Software Inc.

      10. 6.1.10 DocuWare GmbH

      11. 6.1.11 Datamatics Global Services Limited

      12. 6.1.12 Hewlett Packard Enterprise Company

      13. 6.1.13 Microsoft Corporation

      14. 6.1.14 Newgen Software Technologies Limited

    2. *List Not Exhaustive


**Subject to Availability

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Frequently Asked Questions

The Enterprise Content Management Market market is studied from 2018 - 2026.

The Enterprise Content Management Market is growing at a CAGR of 25.7% over the next 5 years.

Asia Pacific is growing at the highest CAGR over 2021- 2026.

North America holds highest share in 2020.

Capgemini SE, Xerox Corporation, OpenText Corporation, IBM Corporation, Oracle Corporation are the major companies operating in Enterprise Content Management Market.

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