Self-Service Kiosk Market Size & Share Analysis - Growth Trends & Forecasts (2025 - 2030)

The Self-Service Kiosk Market Report is Segmented by Component (Hardware, Software, Service), by Type (Casino, Check-In, Banking, Ticketing, Other Types), by End-User Vertical (BFSI, Retail, Entertainment and Media, Transportation, Other End-User Verticals), by Geography (North America, Europe, Asia-Pacific, Latin America, Middle East and Africa). The Market Sizes and Forecasts are Provided in Terms of Value (USD) for all the Above Segments.

Self-Service Kiosk Market Size

Compare market size and growth of Self-Service Kiosk Market with other markets in Technology, Media and Telecom Industry

Self-Service Kiosk Market Analysis

The Self-Service Kiosk Market size is estimated at USD 14.52 billion in 2025, and is expected to reach USD 23.52 billion by 2030, at a CAGR of 10.13% during the forecast period (2025-2030).

  • Driven by technological advancements and evolving consumer preferences, the self-service kiosk market is witnessing robust growth. The integration of AI and machine learning is not only augmenting kiosk functionalities but also paving the way for tailored user experiences and heightened operational efficiency.
  • Today's consumers gravitate towards kiosks that provide touchless features. These include mobile app ordering, NFC (Near Field Communication) payments, and voice-activated interfaces. Such preferences not only bolster safety but also resonate with the growing emphasis on hygiene. Spanning sectors like retail, food services, healthcare, and transportation, these kiosks are streamlining tasks from food ordering to airport check-ins and information access.
  • Leading the charge, the food service industry is rapidly adopting self-service kiosks. Restaurants are leveraging these systems to not only streamline ordering but also cut down on labor costs. By enabling patrons to customize orders directly, these kiosks minimize errors and boost satisfaction. Meanwhile, in retail, kiosks are revolutionizing customer interactions, facilitating swift checkouts and instant product information without staff intervention.
  • As technology continues to expand into all areas of daily activity, numerous companies are reshaping the landscape, drawing customers into this interactive realm. A notable example is Yum China Holdings, which unveiled its KPRO by KFC concept in Hangzhou, China (a stone's throw from Shanghai). This new restaurant features standalone ordering kiosks equipped with facial recognition and on-screen payment capabilities.
  • The installation of self-service kiosks involves substantial initial costs, which can deter small and medium-sized enterprises from adopting this technology. The expenses associated with design, functionality, and location (indoor vs. outdoor) contribute to this barrier.

Self-Service Kiosk Industry Overview

The Cloud Managed Switch market is highly competitive and fragmented, primarily driven by the presence of major players. These key players employ strategies such as mergers, acquisitions, and product innovations to maintain a competitive edge and broaden their global footprint. Key player include Diebold Nixdorf, Incorporated, NCR Voyix Corporation, KIOSK Information Systems, and others.

The self-service kiosk market is poised for substantial growth due to technological innovations, changing consumer behaviors towards contactless services, and increasing demand across various industries. As businesses continue to adopt these solutions to enhance customer experiences and operational efficiency, the market is likely to evolve rapidly in the coming years.

Self-Service Kiosk Market Leaders

  1. Diebold Nixdorf, Incorporated

  2. NCR Voyix Corporation

  3. KIOSK Information Systems

  4. VeriFone Systems, Inc.

  5. Zebra Technologies Corporation

  6. *Disclaimer: Major Players sorted in no particular order
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Self-Service Kiosk Market News

  • December 2024: Pizza Hut unveiled tech-centric restaurant prototype featuring self-service kiosks and mobile order pickup stations. Self-service kiosks empower guests to take control of their ordering experience, offering a convenient and contactless alternative to traditional counter service.
  • April 2024: Bite, the leading provider of intelligent kiosk solutions for fast-casual and quick-service restaurants, announced it has secured USD 9 million in Series A funding. The funding round was led by Staley Capital, with participation from Graham Partners, Food-X, One Way Ventures and Tamarisc Ventures.

Self-Service Kiosk Market Report - Table of Contents

1. INTRODUCTION

  • 1.1 Study Assumptions and Market Definition
  • 1.2 Scope of the Study

2. RESEARCH METHODOLOGY

3. EXECUTIVE SUMMARY

4. MARKET INSIGHTS

  • 4.1 Market Overview
  • 4.2 Industry Attractiveness - Porter's Five Forces Analysis
    • 4.2.1 Bargaining Power of Suppliers
    • 4.2.2 Bargaining Power of Consumers
    • 4.2.3 Threat of New Entrants
    • 4.2.4 Threat of Substitute Products
    • 4.2.5 Intensity of Competitive Rivalry
  • 4.3 Industry Value Chain Analysis
  • 4.4 Assessment of Impact of macroeconomic trends

5. MARKET DYNAMICS

  • 5.1 Market Drivers
    • 5.1.1 Consumer Preferences for Contactless Solutions
    • 5.1.2 Growth in E-commerce and Digital Transactions
  • 5.2 Market Restraints
    • 5.2.1 High Maintenance Costs

6. MARKET SEGMENTATION

  • 6.1 By Component
    • 6.1.1 Hardware
    • 6.1.2 Software
    • 6.1.3 Service
  • 6.2 By Type
    • 6.2.1 Casino
    • 6.2.2 Check-in
    • 6.2.3 Banking
    • 6.2.4 Ticketing
    • 6.2.5 Other Types
  • 6.3 By End-user Vertical
    • 6.3.1 BFSI
    • 6.3.2 Retail
    • 6.3.3 Entertainment and Media
    • 6.3.4 Transportation
    • 6.3.5 Other End-user Verticals
  • 6.4 By Geography***
    • 6.4.1 North America
    • 6.4.2 Europe
    • 6.4.3 Asia
    • 6.4.4 Australia and New Zealand
    • 6.4.5 Latin America
    • 6.4.6 Middle East and Africa

7. COMPETITIVE LANDSCAPE

  • 7.1 Company Profiles
    • 7.1.1 Diebold Nixdorf, Incorporated
    • 7.1.2 NCR Voyix Corporation
    • 7.1.3 KIOSK Information Systems
    • 7.1.4 VeriFone Systems, Inc.
    • 7.1.5 Zebra Technologies Corporation
    • 7.1.6 Olea Kiosks, Inc.
    • 7.1.7 Meridian Kiosks
    • 7.1.8 ACRELEC Group
    • 7.1.9 Embross Systems Pvt Ltd
    • 7.1.10 Advantech Co., Ltd.
  • *List Not Exhaustive

8. INVESTMENT ANALYSIS

9. FUTURE OUTLOOK OF THE MARKET

**Subject to Availability
***In the final report, Asia, Australia, and New Zealand will be studied together as 'Asia Pacific'
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Self-Service Kiosk Industry Segmentation

A self-service kiosk is an interactive tablet or touchscreen computer that allows a customer to access information or services without directly interacting with a person. Implementing self-service kiosks can allow a business to scale operations more quickly and efficiently while at the same time reducing costs.

The self-service kiosk market is segmented by component (hardware, software, service), by type (casino, check-in, banking, ticketing, other types), by end-user vertical (BFSI, retail, entertainment and media, transportation, other end-user verticals), by geography (North America, Europe, Asia-Pacific, Latin America, Middle East and Africa). The market sizes and forecasts are provided in terms of value (USD) for all the above segments.

By Component Hardware
Software
Service
By Type Casino
Check-in
Banking
Ticketing
Other Types
By End-user Vertical BFSI
Retail
Entertainment and Media
Transportation
Other End-user Verticals
By Geography*** North America
Europe
Asia
Australia and New Zealand
Latin America
Middle East and Africa
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Self-Service Kiosk Market Research Faqs

How big is the Self-Service Kiosk Market?

The Self-Service Kiosk Market size is expected to reach USD 14.52 billion in 2025 and grow at a CAGR of 10.13% to reach USD 23.52 billion by 2030.

What is the current Self-Service Kiosk Market size?

In 2025, the Self-Service Kiosk Market size is expected to reach USD 14.52 billion.

Who are the key players in Self-Service Kiosk Market?

Diebold Nixdorf, Incorporated, NCR Voyix Corporation, KIOSK Information Systems, VeriFone Systems, Inc. and Zebra Technologies Corporation are the major companies operating in the Self-Service Kiosk Market.

Which is the fastest growing region in Self-Service Kiosk Market?

Asia Pacific is estimated to grow at the highest CAGR over the forecast period (2025-2030).

Which region has the biggest share in Self-Service Kiosk Market?

In 2025, the North America accounts for the largest market share in Self-Service Kiosk Market.

What years does this Self-Service Kiosk Market cover, and what was the market size in 2024?

In 2024, the Self-Service Kiosk Market size was estimated at USD 13.05 billion. The report covers the Self-Service Kiosk Market historical market size for years: 2019, 2020, 2021, 2022, 2023 and 2024. The report also forecasts the Self-Service Kiosk Market size for years: 2025, 2026, 2027, 2028, 2029 and 2030.

Self-Service Kiosk Industry Report

Statistics for the 2025 Self-Service Kiosk market share, size and revenue growth rate, created by Mordor Intelligence™ Industry Reports. Self-Service Kiosk analysis includes a market forecast outlook for 2025 to 2030 and historical overview. Get a sample of this industry analysis as a free report PDF download.

Self-Service Kiosk Market Size & Share Analysis - Growth Trends & Forecasts (2025 - 2030)