Telehealth Services Market in India - Growth, Trends, Covid-19 Impact, and Forecasts (2023 - 2028)

The Telehealth Services Market in India is Segmented By Component (Services and Software, and Hardware), By Technology (Store and Forward, Real-Time, and Others), By Application (Tele-Psychiatry, General Consultations, Tele-Radiology, and Tele-Pathology), By End-User (Providers, Patients, and Players), By Region (South, West, North, and East), By Delivery Mode (Audio-Visual, Only Audio, and Written), and By Type (e-Consultation, Online Appointment Booking, Telemedicine, Diagnostics and Fitness Monitors)

India Telehealth Service Market Size

India Telehealth Services Market Summary
Study Period: 2019 - 2028
CAGR: > 25.5 %

Major Players

India Telehealth Services Market Major Players

*Disclaimer: Major Players sorted in no particular order


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India Telehealth Service Market Analysis

The telehealth Services Market of India is one of the most impactful digital health innovations over the past decade. Remote patient monitoring is a key parameter of telehealth services, which provides healthcare professionals the advantage of monitoring patients from a distance. In 2020, The Ministry of Health and Family Welfare (MoHFW), NITI Aayog, and the Board of Governors (BoG) Medical Council of India (MCI) released the initial formal guidelines to regulate practices across the nation. This regulation democratized healthcare delivery, especially telemedicine, in the country.

The COVID-19 pandemic has been a tipping point for India's Telehealth market, with multifold growth in the volume of Telehealth requests received by leading market participants. Growing smartphone and internet penetration in rural areas, greater public awareness about the availability of virtual visits as an alternative to physical consultations, and access to affordable home monitoring devices are key aspects driving the adoption of Telehealth products and services in the country. With 62% of India's total disease burden attributed to chronic diseases, RPM and mHealth segments have immense potential to act as alternative healthcare delivery channels in the country.

The adoption of Telehealth among the aged population is expected to increase significantly over the next decade in developed countries. Therefore, the rapid increase in the aged population and the rising adoption of Telehealth among this segment of the population is estimated to propel the growth of the Telehealth market over the forecast period. The rise in the demand for remote patient monitoring among healthcare professionals due to improved patient outcomes and compliance rates is expected to propel the growth of the India Telehealth Services Market over the forecast period. The common barriers to the adoption of Telehealth in India include lack of awareness particularly in Tier-3 cities, towns and rural India, unavailability of proper healthcare IT infrastructure, among others.

India Telehealth Service Industry Segmentation

The Telehealth services market in India is growing and is highly demanded. It is preferred because it is a contactless way of being treated for various diseases. In this report, you will have a complete background analysis of the Telehealth Services Market in India, which includes an assessment of the economy, market overview, market size estimation for key segments, emerging trends in the market, market dynamics, and key company profiles are covered in the report.

The Telehealth Services Market in India is Segmented By Component (Services and Software, and Hardware), By Technology (Store and Forward, Real-Time, and Others), By Application (Tele-Psychiatry, General Consultations, Tele-Radiology, and Tele-Pathology), By End-User (Providers, Patients, and Players), By Region (South, West, North, and East), By Delivery Mode (Audio-Visual, Only Audio, and Written), and By Type (e-Consultation, Online Appointment Booking, Telemedicine, Diagnostics and Fitness Monitors)

By Component
Services and Software
By Technology
Store and Forward
Real Time
By Application
General Consultations
By End-User
By Region
By Delivery Mode
Only Audio
By Type
Online Appointment Booking
Diagnostics and Fitness Monitors

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India Telehealth Service Market Trends

This section covers the major market trends shaping the India Telehealth Service Market according to our research experts:

Increased Penetration on mHealth Applications

The Telehealth Service Market is a fast-emerging sector in India. Virtual care constituting tele-consulting, telepathology, teleradiology, and e-pharmacy is experiencing a stimulus in India. Major hospitals in India such as Apollo, AIIMS, and Narayana Hrudayalaya have adopted telemedicine services and entered into several PPPs (Public-Private Partnership). The domestic telehealth market is expected to reach US$ 5.5 billion by 2025.

By September 21, 2021, the Health Ministry’s eSanjeevani telehealth service crossed 12 million teleconsultations since its launch, enabling patient-to-doctor consultations, from the confines of their homes, and doctor-to-doctor consultations.

With social distancing and self-isolation to fight the COVID-19 pandemic, telehealth is emerging as a critical tool to connect physicians and other healthcare professionals with patients dealing with chronic cardiovascular conditions. In COVID-19, there is a 78% hike in e-Consultation and mHealth Services across India for chronically diseased patients with Heart, Lung, Liver, and Kidney diseases.

India Telehealth Services Market: Revenue from mHealth Apps, India, 2017-2026

Narrowing Gap in Tier-1 and Tier-2,3 Cities Telehealth Services

The healthcare scenario for tier II and III cities is completely different from that of tier I, and so are the Telehealth Services. Telemedicine has also helped bridge the urban-rural healthcare divide by bringing super-specialty support to tier 2/3 cities and rural areas. Disruptive startups are driving this new health-tech revolution in smaller towns and rural areas across India. Many companies like DoctorOnCall have taken initiatives of serving Tier 2-3 cities through Telehealth services. Doctor On Call has served patients from 150 cities till now. They have been able to do this by effectively reaching out to their target audience via a mix of online and offline distribution channels. With a tech-backed hospitalization product in the pipeline, the hospitals and telemedicine companies are also focusing on doubling city count and doctors count on the platform.

India Telehealth Services Market: Tier-2,3 Cities Telehealth Services, By Volume, 2017-2020

India Telehealth Service Industry Overview

The Telehealth Services Market in India is growing and moderately competitive across the country offering a huge number of competitive players dominating the market, nowadays grabbing the market more powerfully by the new innovations and partnerships with the foreign telehealth services players yielding opportunities to the Market, thus it has made the Telehealth Services Market in India very competitive and strong. International chains and their brands such as Amway and others are widely famous but altogether the Indian Telehealth groups such as Apollo, 1mg, Televital, and many others have been focusing on tieng up with the most popular Hospitals or Diagnostic Centers or Doctors or Retired Surgeons with enhanced technology innovations and offering more platforms for Telehealth services, thus, leading the Telehealth Services Market in India to the new heights and expected to grow throughout the forecasted period.

India Telehealth Service Market Leaders

  1. Apollo Health

  2. 1 mg

  3. TeleVital

  4. Netmeds

  5. Practo

*Disclaimer: Major Players sorted in no particular order

India Telehealth Services Market Concentration.png

India Telehealth Service Market News

  • April 2022- Reliance Retail acquired a 60% share of Netmeds at a price of USD 80 Million. The company plans to increase its share up to 80% by the year 2024 for growth and expansion in the digital market.
  • May 2022- MSME forum has partnered with Practo which is an Indian integrated healthcare company to offer a unique and affordable holistic healthcare solution "Total Protect" to the MSME Community. This partnership aims to deliver end-to-end corporate health and wellness solutions to associated MSMEs, their employees, and families with a mission to build a healthier and more productive workplace.

India Telehealth Service Market Report - Table of Contents


    1. 1.1 Study Assumptions and Market Definition

    2. 1.2 Scope of Study




    1. 4.1 Market Overview

    2. 4.2 Market Drivers

    3. 4.3 Market Restraints

    4. 4.4 Insights on Various Regulatory Trends Shaping Telehealth Services Market in India

    5. 4.5 Insights on Impact of Technology and Innovation in Telehealth Services

    6. 4.6 Insights on Performance of Telehealth Services in India

    7. 4.7 Industry Attractiveness - Porters' Five Forces Analysis

      1. 4.7.1 Threat of New Entrants

      2. 4.7.2 Bargaining Power of Buyers

      3. 4.7.3 Bargaining Power of Suppliers

      4. 4.7.4 Threat of Substitutes

      5. 4.7.5 Intensity of Competitive Rivalry

    8. 4.8 Impact of COVID-19 on the Market


    1. 5.1 By Component

      1. 5.1.1 Services and Software

      2. 5.1.2 Hardware

    2. 5.2 By Technology

      1. 5.2.1 Store and Forward

      2. 5.2.2 Real Time

      3. 5.2.3 Others

    3. 5.3 By Application

      1. 5.3.1 Tele-Psychiatry

      2. 5.3.2 General Consultations

      3. 5.3.3 Tele-Radiology

      4. 5.3.4 Tele-Pathology

      5. 5.3.5 Others

    4. 5.4 By End-User

      1. 5.4.1 Providers

      2. 5.4.2 Patients

      3. 5.4.3 Players

      4. 5.4.4 Others

    5. 5.5 By Region

      1. 5.5.1 South

      2. 5.5.2 West

      3. 5.5.3 North

      4. 5.5.4 East

    6. 5.6 By Delivery Mode

      1. 5.6.1 Audio-Visual

      2. 5.6.2 Only Audio

      3. 5.6.3 Written

    7. 5.7 By Type

      1. 5.7.1 e-Consultation

      2. 5.7.2 Online Appointment Booking

      3. 5.7.3 Telemedicine

      4. 5.7.4 Diagnostics and Fitness Monitors


    1. 6.1 Market Concetration Overview

    2. 6.2 Company Profiles

      1. 6.2.1 Apollo Telehealth Services

      2. 6.2.2 1 mg Technologies

      3. 6.2.3 Netdox Health Private Limited

      4. 6.2.4 Dhanush Digital Healthcare

      5. 6.2.5 Novocura Tech Health Services

      6. 6.2.6 Netmeds Marketplace Limited

      7. 6.2.7 Practo Healthcare

      8. 6.2.8 Lybrate India

      9. 6.2.9 TeleVital India

      10. 6.2.10 DocOnline Health India

    3. *List Not Exhaustive


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India Telehealth Service Market Research FAQs

The Telehealth Services Market in India is studied from 2019 - 2028.

The Telehealth Services Market in India is growing at a CAGR of >25.5% over the next 5 years.

Apollo Health, 1 mg, TeleVital, Netmeds, Practo are the major companies operating in Telehealth Services Market in India .

Telehealth Services Market in Industry Report

Statistics for the 2023 Telehealth Services in India market share, size and revenue growth rate, created by Mordor Intelligence™ Industry Reports. Telehealth Services in India analysis includes a market forecast outlook to 2028 and historical overview. Get a sample of this industry analysis as a free report PDF download.

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