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Managed Services Market - Growth, Trends, COVID-19 Impact, and Forecasts (2021 - 2026)

The Managed Services Market is segmented by Deployment (On-premise and Cloud), Type (Managed Data Center, Managed Security, Managed Communications, Managed Network, Managed Infrastructure, and Managed Mobility), Enterprise Size (Small and Medium-Enterprise and Large Enterprise), End-user Vertical (BFSI, IT and Telecommunication, Healthcare, Entertainment and Media, Retail, Manufacturing, and Government), and Geography.

Market Snapshot

Managed Services Market Overview
Study Period: 2018- 2026
Base Year: 2020
Fastest Growing Market: Asia Pacific
Largest Market: North America
CAGR: 11.2 %
Managed Services Market Major Players

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Market Overview

The managed services market (henceforth, referred to as the market studied) was valued at USD 152.05 billion in 2020, and it is expected to reach USD 274.20 billion by 2026, registering a CAGR of 11.2%, during the forecast period (2021-2026).

Since the outbreak of COVID-19, the demand for cloud-based solutions has seen a significant growth owing to remote working models being adopted by enterprises; however, various industries such as retail, manufacturing, BFSI, and others have seen a significant slump in their revenues during 2020. As MSPs offer services to enterprises operating in such industries, they have also seen a decline in revenues and growth.

  • Enterprises and government organizations across the world are moving from test environments to place more of their work-critical workloads and compute instances into the cloud. Further, owing to the rapidly increasing adoption of IoT, cloud, and big data analytics across multiple organizations as a major part of their digital transformation strategy, the burden on the data centers is also increasing. This is leading to the growth of the market.
  • The managed services for cloud, IoT platforms, containers, DevOps, and Big Data are expected to hold tremendous potentials for managed service providers during the forecast period. Additionally, according to Cisco, 46% of network devices are likely to be machine-to-machine or IoT by 2020, which are vulnerable to attacks.
  • The market studied is expected to witness a high demand for managed mobility and information services. There has been a tremendous shift in focus toward managed services and their applications for short- and long-term strategic decisions. It is estimated that successful deployment of managed services will help in reducing IT cost by 25-45% and increase operational efficiency by 45-65%.
  • Additionally, over the past few years, organizations have been actively amending their strategies to get the maximum benefit out of managed services. For instance, in the past years, organizations are increasingly focusing on reducing costs by cutting down the number of suppliers and reducing the payment size. As a result, the demand for bundled services has gained immense traction in the market over discrete offerings.
  • Cloud is expected to command a prominent share of the market and even grow faster due to the cost and operational benefits offered by the deployment mode expected to shift the trend away from the on-premise deployment model over the forecasted period. For instance, according to the study by NTT Ltd, over half of the respondents (52%) mentioned that the cloud would have the most transformational impact on their organization's business operations.

Scope of the Report

Managed services are the practice of outsourcing on a proactive basis certain processes and functions intended to improve operations and cut expenses. It simplifies IT operations, increases user satisfaction, and improves service quality while reducing operating costs. Managed services' options range from short-term post-go-live assistance to long-term application operation.

The study focuses on various types of managed services offered by MSPs, such as managed data center, managed security, managed communications, managed network, managed infrastructure, and managed mobility, which can be deployed both on-premise and on-cloud.

These managed services find various applications across end-user verticals, like BFSI, IT and telecommunication, healthcare and hospitality, entertainment and media, retail, manufacturing, and government. The various enterprise sizes considered under the scope of the study of the end-users are small and medium enterprises and large enterprises both.

Deployment
On-premise
Cloud
Type
Managed Data Center
Managed Security
Managed Communications
Managed Network
Managed Infrastructure
Managed Mobility​
Enterprise Size
Small and Medium Enterprises
Large Enterprises
End-user Vertical
BFSI
IT and Telecommunication
Healthcare
Entertainment and Media
Retail
Manufacturing
Government
Other End User Verticals
Geography
North America
United States
Canada
Europe
United Kingdom
Germany
France
Rest of Europe
Asia-Pacific
China
India
Japan
Rest of Asia-Pacific
Latin America
Brazil
Argentina
Mexico
Rest of Latin America
Middle-East and Africa
United Arab Emirates
Saudi Arabia
South Africa
Rest of Middle-East and Africa

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Key Market Trends

Manufacturing is Expected to Hold a Significant Market Share

  • In the current technology-driven business environment, big data stands as one of the primary drivers of productivity and efficiency for manufacturers. With the high rate of adoption of sensors and connected devices and the enabling of M2M communication, there has been a massive increase in the data points that are generated in the manufacturing industry.
  • Industries are pitching hard and fast to switch to a “smart industry”, where data generation and visualization can become real-time. From descriptive to predictive, the evolution of analytics has made the industry aware of the benefits that it can reap from this volume of data. The motto of the manufacturing industry is moving toward a metrics-based industry, which can improve decision-making based on the data-driven use of statistics.
  • With the concept of Industry 4.0 influencing production establishments in the manufacturing industry, the amount of data produced from the manufacturing industry has snowballed, as they have been able to create data from each process point, varying from temperature, pressure, humidity, stress, strain, and quality, among multiple others.
  • There are several applications in the field of semiconductors, consumer electronics, and the automotive industry, where manufacturers have to monitor numerous variables to ensure the quality of end products, wherein big data analytics has emerged as an effective solution to the traditional methods.
  • As most of the small and medium manufacturing industries are more concentrated on hardware equipment and lack expertise in software solutions, they are outsourcing these big data analytic solutions. Outsourcing the software services is further reducing their expenditure. This trend of outsourcing other software services, such as field service management and ERP, would boost managed services during the forecast period.
Managed Services Market Trends

Asia Pacific is Expected to be the Fastest Growing Market

  • Digital transformation has become a top priority in China, and it is moving at a rapid pace, as a greater number of companies are implementing formal strategies to support their efforts. China Telecom mentioned that in 2013, cloud computing was only worth 3% of China’s enterprise IT market, and it is expected to grow up to 20% by 2020.
  • The managed service providers in China focus on reducing security risks and optimizing operations for the end users by keeping up with the latest technologies. The telecommunication companies in the country majorly offer the managed services market.
  • Further, the Indian IT and IT-enabled services industry is the dominating source for most of the countries worldwide, which accounted for over 55% of the global services sourcing businesses in 2018 (IBEF). Indian IT and IT-enabled services companies have set up over 1,000 global delivery centers in about 80 countries across the world. Also, the business process management sectors account for 32% of the revenue in the Indian IT market.
  • Additionally, the banking sector in India is experiencing a colossal change due to the rapid evolution of technology in their vertical, which led to the adoption of cloud computing services by these organizations for addressing their issues. Further, the managed storage providers in the country are investing in developing an integrated cloud storage platform dedicated to the BFSI sector. For instance, in August 2018, ESDS introduced Banking Community Cloud, which offers all the cloud-based services to the organizations in the sector for addressing issues like security, compliance, and service norms.
Managed Services Market Growth By Region

Competitive Landscape

The managed services market is consolidated, as it is dominated by major players. Some of the major players in the market are Cisco Systems Inc.​, IBM Corporation, Microsoft Corporation, Fujitsu Ltd, and Wipro Ltd, among others. The market players are forming strategic collaborations with a view to enhance their market presence.

  • March 2020 - Infosys and IBM announced a partnership to help business enterprises accelerate their digital transformation activity using the IBM cloud services. This collaboration may help the enterprises transition, modernize, and transform their workflows and applications with IBM cloud services. This may help enterprises operating in highly regulated industries, like BFSI, healthcare, and other industries.

Recent Developments

  • February 2020 - Dell made new advancements to Dell Technologies Cloud and inclusion of subscription model for as low as USD 70/node per day. Therefore, this eased the process of buying and scaling of hybrid cloud deployments, which was offered with its infrastructure services, hence, leveraging and accelerating its customers-cloud deployments and simplifying IT operations.
  • February 2020 - Nokia Solutions and Networks partnered with Japan-based telecom operator Rakuten mobile to enable the implementation of automated operations environments for the 5G era. Nokia is likely to be operating its virtualized core as a managed service, allowing Rakuten to focus on its portfolio of disruptive services and help expand its service footprint worldwide.

Table of Contents

  1. 1. INTRODUCTION

    1. 1.1 Study Assumptions and Market Definition

    2. 1.2 Scope of the Study

  2. 2. RESEARCH METHODOLOGY

  3. 3. EXECUTIVE SUMMARY

  4. 4. MARKET INSIGHTS

    1. 4.1 Market Overview

    2. 4.2 Industry Attractiveness - Porter's Five Forces Analysis

      1. 4.2.1 Threat of New Entrants

      2. 4.2.2 Bargaining Power of Buyers/Consumers

      3. 4.2.3 Bargaining Power of Suppliers

      4. 4.2.4 Threat of Substitute Products

      5. 4.2.5 Intensity of Competitive Rivalry

    3. 4.3 Industry Value Chain Analysis

    4. 4.4 Impact of COVID-19 on the Managed Services Market

  5. 5. MARKET DYNAMICS

    1. 5.1 Market Drivers

      1. 5.1.1 Increasing Shift to Hybrid IT

      2. 5.1.2 Improved Cost and Operational Efficiency

    2. 5.2 Market Challenges

      1. 5.2.1 Integration and Regulatory Issues and Reliability Concerns

  6. 6. MARKET SEGMENTATION

    1. 6.1 Deployment

      1. 6.1.1 On-premise

      2. 6.1.2 Cloud

    2. 6.2 Type

      1. 6.2.1 Managed Data Center

      2. 6.2.2 Managed Security

      3. 6.2.3 Managed Communications

      4. 6.2.4 Managed Network

      5. 6.2.5 Managed Infrastructure

      6. 6.2.6 Managed Mobility​

    3. 6.3 Enterprise Size

      1. 6.3.1 Small and Medium Enterprises

      2. 6.3.2 Large Enterprises

    4. 6.4 End-user Vertical

      1. 6.4.1 BFSI

      2. 6.4.2 IT and Telecommunication

      3. 6.4.3 Healthcare

      4. 6.4.4 Entertainment and Media

      5. 6.4.5 Retail

      6. 6.4.6 Manufacturing

      7. 6.4.7 Government

      8. 6.4.8 Other End User Verticals

    5. 6.5 Geography

      1. 6.5.1 North America

        1. 6.5.1.1 United States

        2. 6.5.1.2 Canada

      2. 6.5.2 Europe

        1. 6.5.2.1 United Kingdom

        2. 6.5.2.2 Germany

        3. 6.5.2.3 France

        4. 6.5.2.4 Rest of Europe

      3. 6.5.3 Asia-Pacific

        1. 6.5.3.1 China

        2. 6.5.3.2 India

        3. 6.5.3.3 Japan

        4. 6.5.3.4 Rest of Asia-Pacific

      4. 6.5.4 Latin America

        1. 6.5.4.1 Brazil

        2. 6.5.4.2 Argentina

        3. 6.5.4.3 Mexico

        4. 6.5.4.4 Rest of Latin America

      5. 6.5.5 Middle-East and Africa

        1. 6.5.5.1 United Arab Emirates

        2. 6.5.5.2 Saudi Arabia

        3. 6.5.5.3 South Africa

        4. 6.5.5.4 Rest of Middle-East and Africa

  7. 7. COMPETITIVE LANDSCAPE

    1. 7.1 Company Profiles*

      1. 7.1.1 Fujitsu Ltd

      2. 7.1.2 Cisco Systems Inc.​

      3. 7.1.3 IBM Corporation​

      4. 7.1.4 AT&T Inc.​

      5. 7.1.5 HP Development Company LP

      6. 7.1.6 Microsoft Corporation​

      7. 7.1.7 Verizon Communications Inc.​

      8. 7.1.8 Dell Technologies Inc.​

      9. 7.1.9 Nokia Solutions and Networks

      10. 7.1.10 Deutsche Telekom AG​

      11. 7.1.11 Rackspace Inc.​

      12. 7.1.12 Tata Consultancy Services Limited

      13. 7.1.13 Citrix Systems Inc.

      14. 7.1.14 Wipro Ltd

      15. 7.1.15 NSC Global Ltd

      16. 7.1.16 Telefonaktiebolaget LM Ericsson

  8. 8. INVESTMENT ANALYSIS

  9. 9. MARKET OPPORTUNITIES AND FUTURE TRENDS

**Subject to Availability

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Frequently Asked Questions

The Managed Services Market market is studied from 2018 - 2026.

The Managed Services Market is growing at a CAGR of 11.2% over the next 5 years.

Asia Pacific is growing at the highest CAGR over 2021- 2026.

North America holds highest share in 2020.

Fujitsu Ltd, Cisco Systems Inc., IBM Corporation, AT&T Inc., HP Development Company LP are the major companies operating in Managed Services Market.

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