Managed Services Market Size, Share - Growth, Trends and Forecast (2019 - 2024)

Managed Services Market is segmented by Deployment, Type (Managed Data Center, Managed Mobility, Managed Security), Enterprise, End-user Vertical (BFSI, IT and Telecom, Healthcare, Retail) and Geography.

Market Snapshot

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Study Period:

2018-2024

Base Year:

2018

Fastest Growing Market:

Asia Pacific

Largest Market:

North America

CAGR:

10.8%

Key Players:

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Market Overview

The Managed Services Market is expected to record a CAGR of 10.8%, over the forecast period. The market for managed services is expected to witness a keen interest in information services and managed mobility. There has been a shift in focus towards managed services and their applications for both short and long-term strategic decisions. As managed services enable a company to access enhanced applications and services that could not be possible in-house, it helps them to target their core strategic area, while outsourcing the rest of the tasks to the service providers who possess the operational expertise in that domain.
  • Managed services are majorly used to provide additional value for end-users in their respective business processes. Over the past few years, the network-cost model has been changing from an asset and liability-based model to a utility-based model.
  • It is estimated that the year on year capital expenditure by small and medium businesses towards these services will increase by 25%. The market for SMBs and cloud services is expected to take a bigger share, despite the slow growth rate of the overall IT expenditure in SMBs.
  • Organizations are focusing on cost reduction by cutting down the number of suppliers and are reducing the payment size. Over the past few years, bundled services have gained traction in the market over the discrete ones.

Scope of the Report

Managed services refer to a concept wherein an organization’s in-house day-to-day management functions are managed by a third party service provider. Managed services involve outsourcing of services related to infrastructure, security, printing, mobility and other functions, while the ownership rights stay with the end-user.

By Deployment
On-premise
Cloud
By Type
Managed Data Centre
Managed Security
Managed Communications
Managed Network
Managed Infrastructure
Managed Information
Other Types
by Enterprise
Small and Medium Enterprise
Large Enterprise
by End-user Vertical
BFSI
IT and Telecommunication
Healthcare
Entertainment and Media
Retail
Manufacturing
Government
Other End-user Verticals
Geography
North America
United States
Canada
Europe
United Kingdom
Germany
France
Rest of Europe
Asia-Pacific
China
India
Japan
Rest of Asia-Pacific
Latin America
Brazil
Mexico
Argentina
Rest of Latin America
Middle East & Africa
United Arab Emirates
South Africa
Saudi Arabia
Rest of Middle East & Africa

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Key Market Trends

Managed Security is Expected to Hold a Significant Share

  • Worldwide spending on security-related hardware, software, and services is forecast to reach USD 120 billion by 2022. Rising security threats, regulatory compliance, and fear of data breaches will continue to drive security investments across various industries. Many major organizations are adopting managed security services to help maintain security within an organization.
  • Managed security services (MSSs) with advanced threat detection and remediation capabilities are enjoying high adoption rates. Connected devices are further expected to propel distributed denial of service (DDoS), and advanced persistent threat (APT) attacks. Thus, enterprises are seeking more proactive security measures to maintain security within an organization.
  • In addition to traditional security services, many MSSPs have begun offering other advanced security services, be it managed advanced persistent threats (APT), application, cloud, mobile security, and advanced endpoint detection and response.
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Asia-Pacific is Expected to Witness Rapid Growth

  • Asia-Pacific is currently experiencing a high adoption of cloud owing to a large number of organizations moving from traditional business models to cloud-based infrastructure to modernize the organizations business process including a multitenant architecture. Digital transformation has become a top priority in Asia-Pacific, and an increasing amount of companies are implementing formal strategies to support their efforts.
  • As more Asian enterprises and government agencies migrate their infrastructure to the cloud, MSPs can provide a variety of services to help these organizations address advanced persistent threat (APT), monitoring, and perform scheduled maintenance.
  • Most customers in this region prefer MSSPs that have local security operations centres (SOCs) due to the requirements of data sovereignty and other security compliance regulations released by governments.
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Competitive Landscape

The managed services market is highly competitive and consists of several major players. Many of the companies are increasing their market presence by introducing new solutions or services and securing new contracts.

  • January 2019 - Ericsson launched a new AI-based managed services offering for communications service providers, called the Ericsson Operations Engine. The Ericsson Operations Engine proactively and directly addresses service providers’ managed services complexity challenges as the industry moves towards an era of 5G and IoT.

Major Players

  1. Fujitsu Ltd.
  2. Cisco Systems Inc.
  3. IBM Corporation
  4. Wipro Ltd.
  5. Microsoft Corporation

* Complete list of players covered available in the table of contents below

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Table of Contents

  1. 1. INTRODUCTION

    1. 1.1 Study Deliverables

    2. 1.2 Study Assumptions

    3. 1.3 Scope of the Study

  2. 2. RESEARCH METHODOLOGY

  3. 3. EXECUTIVE SUMMARY

  4. 4. MARKET DYNAMICS

    1. 4.1 Market Overview

    2. 4.2 Introduction to Market Drivers and Restraints

    3. 4.3 Market Drivers

      1. 4.3.1 Improved Cost and Operational Efficiency

      2. 4.3.2 Increasing adoption of BYOD policies

      3. 4.3.3 Easier Infrastructure Maintenance

    4. 4.4 Market Restraints

      1. 4.4.1 Need for Skilled Personnel to Maintain the Process

      2. 4.4.2 Reliability Concerns

    5. 4.5 Value Chain Analysis

    6. 4.6 Industry Attractiveness - Porter's Five Force Analysis

      1. 4.6.1 Threat of New Entrants

      2. 4.6.2 Bargaining Power of Buyers/Consumers

      3. 4.6.3 Bargaining Power of Suppliers

      4. 4.6.4 Threat of Substitute Products

      5. 4.6.5 Intensity of Competitive Rivalry

  5. 5. MARKET SEGMENTATION

    1. 5.1 By Deployment

      1. 5.1.1 On-premise

      2. 5.1.2 Cloud

    2. 5.2 By Type

      1. 5.2.1 Managed Data Centre

      2. 5.2.2 Managed Security

      3. 5.2.3 Managed Communications

      4. 5.2.4 Managed Network

      5. 5.2.5 Managed Infrastructure

      6. 5.2.6 Managed Information

      7. 5.2.7 Other Types

    3. 5.3 by Enterprise

      1. 5.3.1 Small and Medium Enterprise

      2. 5.3.2 Large Enterprise

    4. 5.4 by End-user Vertical

      1. 5.4.1 BFSI

      2. 5.4.2 IT and Telecommunication

      3. 5.4.3 Healthcare

      4. 5.4.4 Entertainment and Media

      5. 5.4.5 Retail

      6. 5.4.6 Manufacturing

      7. 5.4.7 Government

      8. 5.4.8 Other End-user Verticals

    5. 5.5 Geography

      1. 5.5.1 North America

        1. 5.5.1.1 United States

        2. 5.5.1.2 Canada

      2. 5.5.2 Europe

        1. 5.5.2.1 United Kingdom

        2. 5.5.2.2 Germany

        3. 5.5.2.3 France

        4. 5.5.2.4 Rest of Europe

      3. 5.5.3 Asia-Pacific

        1. 5.5.3.1 China

        2. 5.5.3.2 India

        3. 5.5.3.3 Japan

        4. 5.5.3.4 Rest of Asia-Pacific

      4. 5.5.4 Latin America

        1. 5.5.4.1 Brazil

        2. 5.5.4.2 Mexico

        3. 5.5.4.3 Argentina

        4. 5.5.4.4 Rest of Latin America

      5. 5.5.5 Middle East & Africa

        1. 5.5.5.1 United Arab Emirates

        2. 5.5.5.2 South Africa

        3. 5.5.5.3 Saudi Arabia

        4. 5.5.5.4 Rest of Middle East & Africa

  6. 6. COMPETITIVE LANDSCAPE

    1. 6.1 Company Profiles

      1. 6.1.1 Fujitsu Ltd.

      2. 6.1.2 Cisco Systems Inc.

      3. 6.1.3 IBM Corporation

      4. 6.1.4 Alcatel-Lucent S.A

      5. 6.1.5 AT&T Inc.

      6. 6.1.6 HP Development Company L.P.

      7. 6.1.7 Microsoft Corporation

      8. 6.1.8 Verizon Communications Inc.

      9. 6.1.9 Dell Technologies Inc.

      10. 6.1.10 Nokia Solutions and Networks

      11. 6.1.11 Deutsche Telekom AG

      12. 6.1.12 Rackspace Inc.

      13. 6.1.13 Tata Consultancy Services Limited

      14. 6.1.14 Citrix Systems Inc.

      15. 6.1.15 Wipro Ltd.

    2. *List Not Exhaustive
  7. 7. INVESTMENT ANALYSIS

  8. 8. MARKET OPPORTUNITIES AND FUTURE TRENDS

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