Operations Advisory Service Market Size and Share

Operations Advisory Service Market (2025 - 2030)
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Operations Advisory Service Market Analysis by Mordor Intelligence

The operations advisory service market size stood at USD 307.95 billion in 2025 and is projected to reach USD 383.76 billion by 2030, advancing at a 4.50% CAGR over the forecast period. The operations advisory service market is evolving away from labour-arbitrage toward resilience and value creation, as enterprises recalibrate global networks in response to pandemic-era supply-chain shocks. Client mandates now blend cloud-native ERP migration, digital-twin modelling, and prescriptive AI analytics that collectively boost throughput while curbing discretionary spend. Large enterprises continue to dominate contract value, yet small and medium-sized enterprises (SMEs) are expanding engagement volumes as outcome-linked pricing trims up-front expense and clarifies payback timelines. Competitive differentiation in the operations advisory service market hinges on proprietary data platforms, verticalized accelerators, and multidisciplinary talent capable of translating analytics into board-level action. 

Key Report Takeaways

  • By organization size, large enterprises held 62.27% of the operations advisory service market share in 2024. SMEs are expanding at a 14.76% CAGR to 2030, the fastest of any size segment within the operations advisory service market. 
  • By industry vertical, manufacturing contributed 25.37% revenue share in 2024, the highest in the operations advisory service market. Retail and e-commerce are forecast to post a 15.63% CAGR through 2030, emerging as the fastest-growing vertical in the operations advisory service market. 
  • By application, supply-chain consulting captured 30.33% of the operations advisory service market size in 2024. Digital process management is set to grow at a 16.38% CAGR over the same horizon, the steepest application-level trajectory in the operations advisory service market. 
  • By geography, North America led with 39.35% revenue share in 2024. Asia-Pacific is projected to accelerate at a 13.38% CAGR to 2030, the quickest regional pace in the operations advisory service market. 

Segment Analysis

By Organization Size: Strategic Scale vs. Agile Growth

Large enterprises generated 62.27% of 2024 billings inside the operations advisory service market, reflecting their need for global coordination across ERP migrations, supply-chain redesigns, and integrated ESG dashboards. Typical engagements span 18–36 months, manage hundreds of stakeholder touchpoints, and fuse legacy infrastructure with AI micro-services. These clients also pilot autonomous agents that reconcile inter-company transactions nightly, delivering real-time visibility to CFOs. Historical data show that during macro shocks, large enterprises sustain advisory spend to mitigate risk, stabilizing baseline revenue for the operations advisory service market.

SMEs post the fastest trajectory at 14.76% CAGR to 2030, enabled by cloud collaboration tools, standardized playbooks, and outcome-based pricing. Their shorter decision cycles—often champion-led rather than committee-driven—accelerate contract signatures and change adoption. SMEs also leverage advisory know-how to secure certifications or regulatory clearances needed for cross-border trade. Providers that package diagnostics into subscription portals capture disproportionate SME wallet share inside the operations advisory service market.

Operations Advisory Service Market: Market Share by Organization Size
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By Industry Vertical: Manufacturing’s Commanding Lead and Retail’s Agile Upswing

Manufacturing captured 25.37% of 2024 revenues as factories modernize with Industry 4.0 technologies, predictive maintenance, and energy-optimization algorithms. Engagements frequently integrate value-stream mapping, sensor retrofits, and model-predictive control, driving rapid payback and multi-site rollouts. The vertical also pioneers ESG reporting within production workflows, elevating demand for advisory capabilities that marry operational efficiency with carbon intensity reduction.

Retail and e-commerce, forecast at a 15.63% CAGR, accelerate due to omnichannel fulfillment, last-mile orchestration, and real-time inventory visibility. Consultants design dark stores, micro-fulfillment hubs, and AI-driven demand forecasts that harmonize online and brick-and-mortar operations. Beyond these two poles, BFSI sustains spend on operational risk frameworks and cyber-resilience, while public-sector agencies seek digital permitting and citizen-service redesign. Each vertical’s unique compliance and demand patterns create rich specialization niches within the operations advisory service market.

Operations Advisory Service Market: Market Share by Industry Vertical
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By Application: Supply-Chain Dominance and Process-Management Momentum

Supply-chain advisory commanded 30.33% of 2024 revenue, as C-suites prioritized visibility, dual sourcing, and geopolitically informed network design. Consultants increasingly operate concurrent-planning engines that feed scenario results directly into executive S&OP meetings, linking strategy to execution. Engagements also embed sustainability metrics—such as scope 3 emissions—into supplier scorecards, reinforcing compliance.

Digital process management will expand at 16.38% CAGR through 2030, transforming RPA pilots into enterprise-scale orchestration layers. Advisory teams deploy process-mining diagnostics, co-create citizen-developer centers, and craft governance models that ensure continuous improvement. Financial operations, human-resource optimization, and manufacturing operations round out application demand, each requiring tailored methodologies but sharing an analytics-first mindset characteristic of the operations advisory service market.

Geography Analysis

North America produced 39.35% of 2024 revenue across the operations advisory service market, underpinned by stringent regulatory regimes and leading adoption of AI-enabled operational modernization. Fortune 500 corporations accelerate generative-AI pilots for planning, risk scoring, and customer-service triage. Canada and Mexico contribute regional lift via supply-chain sovereignty investments and USMCA-driven compliance programs. Mature procurement functions and outcome-based contracting norms push advisers to deliver quantified value on every engagement, reinforcing competitive rigor within the operations advisory service market.

Asia-Pacific is projected to log a 13.38% CAGR to 2030, reflecting China’s industrial-upgrade agenda, India’s digital public-infrastructure builds, and Southeast Asia’s manufacturing corridor expansions. Japanese automotive groups run digital-twin factories, and South Korean electronics conglomerates deploy autonomous production planners. Variability in regulatory maturity and local languages necessitates in-country alliances and culturally attuned change leadership, expanding partner ecosystems inside the operations advisory service market.

Europe maintains a robust share, anchored by Germany’s Industry 4.0 initiatives and the EU’s sustainability legislation. Advisory demand spans circular-economy roadmaps, carbon-neutral supply networks, and post-Brexit customs optimization in the United Kingdom. France and Italy focus on aerospace and luxury-goods modernization, while Nordic countries invest in renewable-energy operations and green-hydrogen value chains. Strict data-protection statutes encourage near-shore delivery hubs in Poland and Portugal, adding complexity yet boosting specialized employment throughout the operations advisory service market.

Operations Advisory Service Market CAGR (%), Growth Rate by Region
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Competitive Landscape

The operations advisory service market demonstrates moderate concentration, with top-tier providers capturing a substantial portion of 2024 revenues, yet leaving opportunities for specialized firms to carve out niches. Deloitte continues to lead the market, reporting USD 37.5 billion in consulting receipts by combining deep sector expertise with strategic technology alliances. Capgemini is set to acquire WNS for USD 3.3 billion, expanding its agentic-AI talent pool and business process services infrastructure. Cognizant recorded USD 27.8 billion in trailing-12-month bookings while introducing Agent Foundry, an autonomous-agent platform operationalizing AI across finance, supply chain, and customer support functions. This demonstrates how leading firms integrate advanced technology solutions to enhance operational efficiency and advisory capabilities globally.

Marsh McLennan has broadened its risk-advisory offerings through the USD 7.75 billion acquisition of McGriff, reflecting growing convergence between insurance consulting and operational resilience services. Boutique and specialist disruptors are leveraging cloud-based analytics, micro-specialization, and innovative service models to compete effectively with incumbents. These smaller players frequently target high-value niches, such as pharmaceutical quality systems or renewable-asset maintenance, providing deep expertise at competitive pricing. Cloud adoption and industry-specific digital tools enable these firms to deliver scalable solutions without replicating full-service consulting breadth. As a result, market dynamics increasingly favor both large integrated firms and agile niche providers coexisting within the operations advisory space.

Talent scarcity continues to present a systemic challenge across the operations advisory service market, driving firms to escalate investments in internal academies and AI-driven augmentation programs. These initiatives aim to increase consultant productivity, offset rising wage inflation, and maintain delivery quality across complex client engagements. While these strategies reinforce barriers to entry for new competitors, they also limit rapid scaling opportunities even for established players. The combined effect of talent constraints, technological investment, and client expectations is shaping a competitive landscape focused on specialized expertise, operational excellence, and digital transformation. Overall, the market is evolving into a hybrid environment where technology, skill, and strategic acquisitions define success.

Operations Advisory Service Industry Leaders

  1. Accenture

  2. Deloitte

  3. PwC

  4. Ernst & Young

  5. KPMG

  6. *Disclaimer: Major Players sorted in no particular order
Operations Advisory Service Market Concentration
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Recent Industry Developments

  • September 2025: Capgemini agreed to acquire WNS for USD 3.3 billion, expanding its intelligent operations reach and agentic AI capabilities.
  • July 2025: Cognizant posted USD 27.8 billion trailing-12-month bookings and debuted Agent Foundry, which orchestrates autonomous agents across finance, supply chain, and customer experience.
  • March 2025: Kearney’s annual COO survey showed 97% of companies investing in generative AI, up from 32% in 2024, underscoring rapid technology adoption across the operations advisory service market.
  • September 2024: Marsh McLennan completed the USD 7.75 billion McGriff acquisition to broaden combined risk and operations advisory offerings.

Table of Contents for Operations Advisory Service Industry Report

1. Introduction

  • 1.1 Study Assumptions & Market Definition
  • 1.2 Scope of the Study

2. Research Methodology

3. Executive Summary

4. Market Landscape

  • 4.1 Market Overview
  • 4.2 Market Drivers
    • 4.2.1 Rapid post-pandemic supply-chain resilience investments
    • 4.2.2 Increasing regulatory complexity across global operations
    • 4.2.3 Cloud-native ERP migration waves
    • 4.2.4 Digital-twin adoption for process optimisation
    • 4.2.5 Outcome-based fee models attractive to SMEs
    • 4.2.6 ESG-linked operational transparency mandates
  • 4.3 Market Restraints
    • 4.3.1 Scarcity of experienced operations-consulting talent
    • 4.3.2 Data-security concerns in remote advisory delivery
    • 4.3.3 Hyper-automation tools cannibalising classic advisory
    • 4.3.4 Pricing pressure from gig-talent & boutique firms
  • 4.4 Value / Supply-Chain Analysis
  • 4.5 Regulatory Landscape
  • 4.6 Technological Outlook
  • 4.7 Porter's Five Forces
    • 4.7.1 Threat of New Entrants
    • 4.7.2 Bargaining Power of Suppliers
    • 4.7.3 Bargaining Power of Buyers
    • 4.7.4 Threat of Substitute Services
    • 4.7.5 Competitive Rivalry

5. Market Size & Growth Forecasts

  • 5.1 By Organization Size
    • 5.1.1 Large Enterprises
    • 5.1.2 Small & Medium-Sized Enterprises
  • 5.2 By Industry Vertical
    • 5.2.1 BFSI
    • 5.2.2 IT and Telecom
    • 5.2.3 Manufacturing
    • 5.2.4 Retail and E-Commerce
    • 5.2.5 Public Sector
    • 5.2.6 Healthcare
    • 5.2.7 Others
  • 5.3 By Application
    • 5.3.1 Supply Chain
    • 5.3.2 Financial Operations
    • 5.3.3 Human Resource Operations
    • 5.3.4 Project Management
    • 5.3.5 Process Management
    • 5.3.6 Manufacturing Operations
    • 5.3.7 Others
  • 5.4 By Geography
    • 5.4.1 North America
    • 5.4.1.1 United States
    • 5.4.1.2 Canada
    • 5.4.1.3 Mexico
    • 5.4.2 South America
    • 5.4.2.1 Brazil
    • 5.4.2.2 Peru
    • 5.4.2.3 Chile
    • 5.4.2.4 Argentina
    • 5.4.2.5 Rest of South America
    • 5.4.3 Europe
    • 5.4.3.1 United Kingdom
    • 5.4.3.2 Germany
    • 5.4.3.3 France
    • 5.4.3.4 Spain
    • 5.4.3.5 Italy
    • 5.4.3.6 BENELUX
    • 5.4.3.7 NORDICS
    • 5.4.3.8 Rest of Europe
    • 5.4.4 Asia-Pacific
    • 5.4.4.1 India
    • 5.4.4.2 China
    • 5.4.4.3 Japan
    • 5.4.4.4 Australia
    • 5.4.4.5 South Korea
    • 5.4.4.6 South East Asia
    • 5.4.4.7 Rest of Asia-Pacific
    • 5.4.5 Middle East and Africa
    • 5.4.5.1 United Arab Emirates
    • 5.4.5.2 Saudi Arabia
    • 5.4.5.3 South Africa
    • 5.4.5.4 Nigeria
    • 5.4.5.5 Rest of Middle East and Africa

6. Competitive Landscape

  • 6.1 Market Concentration
  • 6.2 Strategic Moves
  • 6.3 Market Share Analysis
  • 6.4 Company Profiles {(includes Global level Overview, Market level overview, Core Segments, Financials as available, Strategic Information, Market Rank/Share for key companies, Products & Services, and Recent Developments)}
    • 6.4.1 Accenture
    • 6.4.2 Deloitte
    • 6.4.3 PwC
    • 6.4.4 Ernst & Young
    • 6.4.5 KPMG
    • 6.4.6 McKinsey & Company
    • 6.4.7 Bain & Company
    • 6.4.8 Boston Consulting Group
    • 6.4.9 IBM Consulting
    • 6.4.10 Cognizant
    • 6.4.11 Capgemini
    • 6.4.12 Infosys Consulting
    • 6.4.13 Tata Consultancy Services
    • 6.4.14 Kearney
    • 6.4.15 Alvarez & Marsal
    • 6.4.16 Grant Thornton
    • 6.4.17 Protiviti
    • 6.4.18 L.E.K. Consulting
    • 6.4.19 Roland Berger
    • 6.4.20 Oliver Wyman

7. Market Opportunities & Future Outlook

  • 7.1 AI-driven process-mining integration services
  • 7.2 ESG-oriented operational benchmarking for mid-market firms
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Global Operations Advisory Service Market Report Scope

Operations consulting, or operations management, is advisory and implementation services that improve a company's internal operations and performance in the value chain.

Operations Advisory Service Market is segmented by organization size (large enterprises and small & medium-sized enterprises), industry vertical (BFSI, IT and Telecom, manufacturing, retail, and e-Commerce, public sector, healthcare, and others), application (supply chain, financial operations, human resource operations, project management, process management, manufacturing operations, and others), and region (North America, South America, Asia-Pacific, Europe, and Middle East & Africa). The report offers market size and forecasts for the Operations Advisory Service Market in value (USD) for all the above segments.

By Organization Size
Large Enterprises
Small & Medium-Sized Enterprises
By Industry Vertical
BFSI
IT and Telecom
Manufacturing
Retail and E-Commerce
Public Sector
Healthcare
Others
By Application
Supply Chain
Financial Operations
Human Resource Operations
Project Management
Process Management
Manufacturing Operations
Others
By Geography
North America United States
Canada
Mexico
South America Brazil
Peru
Chile
Argentina
Rest of South America
Europe United Kingdom
Germany
France
Spain
Italy
BENELUX
NORDICS
Rest of Europe
Asia-Pacific India
China
Japan
Australia
South Korea
South East Asia
Rest of Asia-Pacific
Middle East and Africa United Arab Emirates
Saudi Arabia
South Africa
Nigeria
Rest of Middle East and Africa
By Organization Size Large Enterprises
Small & Medium-Sized Enterprises
By Industry Vertical BFSI
IT and Telecom
Manufacturing
Retail and E-Commerce
Public Sector
Healthcare
Others
By Application Supply Chain
Financial Operations
Human Resource Operations
Project Management
Process Management
Manufacturing Operations
Others
By Geography North America United States
Canada
Mexico
South America Brazil
Peru
Chile
Argentina
Rest of South America
Europe United Kingdom
Germany
France
Spain
Italy
BENELUX
NORDICS
Rest of Europe
Asia-Pacific India
China
Japan
Australia
South Korea
South East Asia
Rest of Asia-Pacific
Middle East and Africa United Arab Emirates
Saudi Arabia
South Africa
Nigeria
Rest of Middle East and Africa
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Key Questions Answered in the Report

How large is the operations advisory service market in 2025 and what is its expected value by 2030?

It stands at USD 307.95 billion in 2025 and is projected to reach USD 383.76 billion by 2030, reflecting a 4.50% CAGR over the forecast period.

Which geographic region accounts for the greatest share of spending on operations advisory services?

North America leads with 39.35% of global revenue in 2024, driven by complex regulatory regimes and rapid adoption of AI-enabled transformation programs.

Which application area is generating the strongest demand for advisory support?

Supply-chain engagements dominate at 30.33% of 2024 revenue as companies invest in resilience, dual-sourcing strategies, and end-to-end visibility platforms.

Why are small and medium-sized enterprises (SMEs) accelerating their use of advisory services?

Outcome-based fee models tie consultant compensation to measurable results, lowering up-front costs for SMEs and making high-quality expertise more accessible.

How are AI tools such as digital twins reshaping operations consulting projects?

With the help of AI copilots, process-mining, and digital-twin simulations, companies can achieve predictive optimization, leading to enhanced uptime and energy savings—all without the need for new capital investments.

What factors could restrain growth in the sector over the next five years?

Skill-set shortages, data-security concerns in remote delivery, automation-driven fee compression, and pricing pressure from gig-economy consultants may moderate expansion.

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