| Study Period | 2019 - 2030 |
| Base Year For Estimation | 2024 |
| Forecast Data Period | 2025 - 2030 |
| Historical Data Period | 2019 - 2023 |
| CAGR | 2.50% |
| Market Concentration | Low |
Major Players*Disclaimer: Major Players sorted in no particular order |
New Zealand Facility Management Market Analysis
The New Zealand Facility Management Market is expected to register a CAGR of greater than 2.5% during the forecast period.
Despite the pandemic interruption, the facility management market in the country is growing steadily. The demand for FM services in the country is attributed to end-user awareness and their active involvement in FM services, rising awareness of energy conservation, and developed building infrastructure. The large facility based in several end-user sectors, such as retail, IT and communication, government administration, and others, is expected to add significant and steady facility management services demand in the country.
The growth of the FM market is hampered by a lack of scale in some parts of the country and availability of funding among the end-users, posing challenges in adopting facility management services. The existing FM practices are inclined towards a conventionally operational rather than strategic approach. The absence of skilled personnel across the country restraining the advancement of facility management services.
The facility management service providers who have a strong presence in the Australian market prefer to explore the growth opportunities in the New Zealand market. As a result, the facility management market in the country has become a mix of local and international FM service providers.
The Covid-19 pandemic has severely impacted the business sector in the country. However, the manufacturing sector has less impact but suffers from challenges such as unavailability of manpower, and disruptions in the supply chain due to which businesses are unable to operate at their capacity.
New Zealand Facility Management Market Trends
Auckland Accounts for Major Market Growth
As a service and innovation-oriented economy, Auckland has developed manufacturing industries and a globally focused service sector. Having a progressive presence of manufacturing industries, the city contributes 37.9% of GDP to the country, according to Stats NZ Tatauranga Aotearoa.
The growth of the Auckland region is mainly due to increased investments from the government in commercial and residential infrastructure. It is expected to positively influence this region's demand for facility management. Furthermore, the reopening of tourism activities in this region post-pandemic is likely to contribute to the growth in the hotel industry, thereby creating demand for facility management services.
In addition, the multinational players prefer to expand their business operation in Auckland owing to several benefits such as a transparent business climate and a government committed to growth and innovation. Also, the presence of robotics, precision engineering with the advanced digital infrastructure, and a highly skilled workforce attract global players to the country, further adding to the demand for facility management services.
For instance, in September 2021, Amazon announced a plan to open three data Centres in Auckland by 2021 with the spending of NZD 7.5 billion to develop three Availability Zones (AZ) in the Auckland region. Such investments and expansions are expected to add demand for facility management services.
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Commercial End User is Expected to Hold a Significant Market Share
New Zealand holds high-value growth opportunities for international business and investors. This is due to several advantages such as a stable, transparent business climate, a developed open economy with a free-floating currency, a stable political system, and a government committed to growth and innovation. This resulted in attracting foreign companies seeking to set up in New Zealand and led to the demand for commercial offices and buildings on the rise by the foreign companies and commercial real estate investors.
Though the volume of commercial building work, including shops and offices, has fallen with the pandemic, the demand for commercial properties is gaining momentum post-COVID-19 owing to the requirement of more flexible and local workspaces by companies in terms of space allocation per desk following the pandemic.
The expansion of the international organization in the country has further led to the growth of the commercial sector and is expected to continue over the forecast period. For instance, in May 2021, Crawford & Co announced that it is expanding its offering in New Zealand to optimize its presence in key locations of the country.
Furthermore, in February 2020, Intertrust, a global leader in providing tech-enabled fund and corporate services to clients operating and investing in the international business environment, opened an office in Auckland.
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New Zealand Facility Management Industry Overview
The New Zealand Facility Management is highly fragmented as it is a highly competitive market with the presence of several players of different sizes. This market is expected to experience a number of mergers, acquisitions, and partnerships as companies continue to invest in offsetting the present slowdowns that they are experiencing strategically.
July 2021 - Serco Asia Pacific, a company with a significant presence in New Zealand, has announced a new integrated facilities management business unit incorporating key FM and asset management services. This new business company will provide a platform to enhance existing facility management contracts and broaden capability across Serco's other five key sectors, including Defence, justice and immigration, health, citizen services, and transport.
New Zealand Facility Management Market Leaders
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OCS New Zealand
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Spotless (Downer Company)
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PAE LLC
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Professional Property & Cleaning Services Ltd.
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Infratel Networks Limited
- *Disclaimer: Major Players sorted in no particular order
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New Zealand Facility Management Market News
- April 2021: Service Resources Ltd announced that BGIS had acquired the company, one of the global leaders in facility management, project delivery, energy and sustainability, asset management, workplace advisory, and real estate services.
- April 2021: OCS Group (NZ) Ltd announced the acquisition of 1M, one of the leading commercial and infrastructure air conditioning mechanical services companies, that allows for an immediate and significant scale-up of its technical service capabilities.
New Zealand Facility Management Industry Segmentation
Facility management (FM) is a profession that incorporates many disciplines to ensure functionality, safety, comfort, and efficiency of the built environment by integrating people, process, place, and technology. FMs contribute to the business's bottom line through its responsibility for maintaining what is often an organization's most significant and most valuable assets, such as property, equipment, buildings, and other environments that house personnel, productivity, inventory, and other elements of the operation.
Facility management services involve the management of building upkeep, utilities, maintenance operations, waste services, security, etc. These services are further divided into hard facility management services and soft facility management services spheres.
Both in-house facility management and outsourced FM services are considered in the scope. The integrated facility management service (IFM) market, along with single and bundled services, is included in the outsourced FM services segment.
The NewZealand facility management market is segmented by service type (hard services [asset management, MEP and HVAC services, fire systems and safety, and other hard FM services] and soft services [office support and security, cleaning services, catering services, and other soft FM services]), offering type (in-house and outsourced [single FM, bundled FM, and integrated FM]), and by end-user (commercial, hospitality, institutional & public infrastructure, healthcare, industrial & process sector, and others). The market sizes and forecasts are provided in terms of value (USD) for all the above segments.
| Service Type | Hard Services | Asset Management | |
| MEP and HVAC Services | |||
| Fire Systems and Safety | |||
| Other Hard FM Services | |||
| Soft Services | Office Support and Security | ||
| Cleaning Services | |||
| Catering Services | |||
| Other Soft FM Services | |||
| Offering Type | In-house | ||
| Outsourced | Single FM | ||
| Bundled FM | |||
| Integrated FM | |||
| End-user Industry | Commercial (includes IT & telecom, retail & warehouses, etc.) | ||
| Hospitality (includes eateries, restaurants and large-scale & hotels) | |||
| Institutional & Public Infrastructure (includes government establishments, education, transportation (airports, rail works, etc.)) | |||
| Healthcare (includes public & private healthcare facilities) | |||
| Industrial & Process Sector (includes manufacturing, energy (covers oil & gas exploration), mining, etc.) | |||
| Other End-user Industries (includes multi-house residential, entertainment, cultural & recreational services, and sports & leisure) | |||
Service Type
| Hard Services | Asset Management |
| MEP and HVAC Services | |
| Fire Systems and Safety | |
| Other Hard FM Services | |
| Soft Services | Office Support and Security |
| Cleaning Services | |
| Catering Services | |
| Other Soft FM Services |
Offering Type
| In-house | |
| Outsourced | Single FM |
| Bundled FM | |
| Integrated FM |
End-user Industry
| Commercial (includes IT & telecom, retail & warehouses, etc.) |
| Hospitality (includes eateries, restaurants and large-scale & hotels) |
| Institutional & Public Infrastructure (includes government establishments, education, transportation (airports, rail works, etc.)) |
| Healthcare (includes public & private healthcare facilities) |
| Industrial & Process Sector (includes manufacturing, energy (covers oil & gas exploration), mining, etc.) |
| Other End-user Industries (includes multi-house residential, entertainment, cultural & recreational services, and sports & leisure) |
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New Zealand Facility Management Market Research Faqs
What is the current New Zealand Facility Management Market size?
The New Zealand Facility Management Market is projected to register a CAGR of greater than 2.5% during the forecast period (2025-2030)
Who are the key players in New Zealand Facility Management Market?
OCS New Zealand, Spotless (Downer Company), PAE LLC, Professional Property & Cleaning Services Ltd. and Infratel Networks Limited are the major companies operating in the New Zealand Facility Management Market.
What years does this New Zealand Facility Management Market cover?
The report covers the New Zealand Facility Management Market historical market size for years: 2019, 2020, 2021, 2022, 2023 and 2024. The report also forecasts the New Zealand Facility Management Market size for years: 2025, 2026, 2027, 2028, 2029 and 2030.
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New Zealand Facility Management Industry Report
Statistics for the 2025 New Zealand Facility Management market share, size and revenue growth rate, created by Mordor Intelligence™ Industry Reports. New Zealand Facility Management analysis includes a market forecast outlook for 2025 to 2030 and historical overview. Get a sample of this industry analysis as a free report PDF download.
