Europe Warranty Management System Market Size
| Study Period | 2019 - 2029 |
| Base Year For Estimation | 2023 |
| Market Size (2024) | USD 1.47 Billion |
| Market Size (2029) | USD 2.72 Billion |
| CAGR (2024 - 2029) | 13.07 % |
| Market Concentration | Low |
Major Players
*Disclaimer: Major Players sorted in no particular order |
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Europe Warranty Management System Market Analysis
The Europe Warranty Management System Market size is estimated at USD 1.47 billion in 2024, and is expected to reach USD 2.72 billion by 2029, growing at a CAGR of 13.07% during the forecast period (2024-2029).
- A crucial part of every service business is warranty management. The capacity to view, access, and automatically track client asset warranty coverage and data is critical. With warranty management, companies may be protected by loss of sales and customer displeasure.
- The warranty management system enables service businesses to design, administer, track, and process warranties, claims, and assets by automating warranty claim handling and installed base asset tracking. Innovative warranty management systems (WMS) are linked with AI and machine learning capabilities to guarantee customer satisfaction, driving the European market.
- The automobile sector's management of warranties is complex because the abundance of data, which spans the entire process from suppliers to dealers to final consumers, increases the probability of errors at different levels. Although each dealer and manufacturer has unique procedures for handling warranty claims and data, the traditional systems frequently do not produce reliable or consistent results, fuelling the adoption of warranty management systems in Europe, supported by the region's industrial development in automating.
- The warranty management system improves the accuracy and quality of warranty information by validating all privilege features using broad business rules and immediately incorporating information streams from diagnostic and mobile devices into warranty claim forms. The application handles the authorization of returns, tracking of returns, and creation of RGA/RMA or approvals for returns of material. By managing supplier warranties for parts and components, the warranty tracker enables suppliers and manufacturers to work together to cut warranty costs, fueling market adoption.
- However, due to the increasing competition and the increase in the Price sensitivity in the European warranty management system, providers are limiting the market growth because end users could compromise service features over price while choosing the warranty management system for their business due to the high price sensitivity in the market. Additionally, inaccurate diagnosis, excessive maintenance, fraud, and overcharging resulting from a lack of understanding of the warranty and repair procedure hamper the market growth rate during the forecast period.
- With the COVID-19 pandemic, the shift toward automated technologies has been significant across the region. Considerable advantages like enhanced productivity, data reliability, enhanced claim data validity, quality, etc., are luring customers into adopting automated warranty management systems with AI and ML, contributing to the market's growth rate.
Europe Warranty Management System Market Trends
Cloud Deployment Segment Holds Major Market Share
- The increasing realization among enterprises about the importance of saving money and resources by moving their data to the cloud instead of building and maintaining new data storage drives the demand for cloud-based solutions and, hence, the adoption of on-demand warranty management systems in the region. Moreover, owing to multiple benefits and over the next few years, cloud platforms and ecosystems are anticipated to serve as a launchpad for an explosion in the pace and scale of digital innovation.
- Furthermore, deploying public cloud services extends the boundary of trust beyond the organization, making security a vital part of the cloud infrastructure. However, the increasing usage of cloud-based solutions has significantly simplified enterprises' adoption of warranty management practices. With the increased adoption of cloud services, such as Google Drive, Dropbox, and Microsoft Azure, among others, and with these tools emerging as an integral part of business processes, enterprises must deal with security issues, such as losing control over sensitive data, raises the incorporation of on-demand warranty management solutions.
- One of the country's fastest-growing markets is the cloud, and rising investment in the sector is broadening the area of the industry under study. Large service providers increasingly manage the country's extensive public and hybrid cloud environments and hyper-scale services. For instance, in July 2022, Oracle announced it would introduce new sovereign cloud zones for the European Union in 2023 to serve its clients across the European Union better. Germany and Spain will host the first two EU sovereign cloud regions, which will be logically and physically distinct from the region's current public OCI regions. The new sovereign cloud regions will allow private businesses and government agencies to host sensitive, regulated, or strategically significant regional data and applications.
- Cloud-based solutions also benefit from lower capital expenditure requirements, making the business more compelling. Deploying cloud-based services can significantly reduce the Capex requirement as companies do not need to invest in hardware components. Cloud solutions also enable better prediction of the cost of an application, and companies don't need to incur as much upfront cost to incorporate the technology. Also, hardware and IT support savings make cloud-based solutions much more affordable.
- Furthermore, the growing adoption of cloud-based systems contributes to market growth. For instance, the European Union states that 41% of EU businesses adopted cloud computing last year. In the European Union, cloud computing usage grew, especially in retail. Cloud computing involves two components, which are cloud infrastructure and software applications. The growing demand for software applications in warranty management systems is expected to contribute to the market's growth during the forecast period.
Germany is Expected to Register the Fastest Growth
- Germany is one the fastest-growing countries in the region due to government regulations in different industries and the increasing development of software to satisfy customers' diverse needs. The demand for heavy equipment, automotive, and many more industries is increasing their production, driving the output of warranty management systems in the region so that the sectors may track the warranty periods and claims made on the products sold to customers.
- Recently, German lawmakers passed a new sales law that tightens warranty regulations in favor of customers. The two-year warranty period will be applicable for goods and services from the date of purchase or delivery. If a flaw is discovered near the conclusion of the warranty period, some modifications will be made to the conditions. The limitations are applicable only after the completion of four months after the purchase. This scenario gives the buyer extra time to make warranty claims if the issue materializes just before the expiration of the warranty period.
- The rise in partnerships between the automotive and warranty issuer firms is expected to drive the market studied. Such developments will push them to deploy new solutions in their product portfolio to streamline the workflow and track the claims. For instance, Europe Assistance Germany outsourced its portfolio of vehicle warranties to its long-time partner and warranty insurance Real Garant VersicherungAG to concentrate on its main business in the automotive industry, the processing of mobility services across Europe.
- According to German Trade and Invest, with almost 6,600 enterprises along the value chain, nearly 90% of which are SMEs, machinery and equipment are Germany's most active sector. The German Machinery and Equipment (M&E) sector continues to be the largest industrial employer in Germany, with a workforce of more than one million workers. The M&E sector is one of the most innovative in the nation, which spent about EUR 17 billion on research and development in total in the last year. The machine tools, drive technology, and material handling equipment sectors are some of the most significant in yearly turnover within the mechanical engineering sector. Such a high number of firms in the industry of equipment production have to maintain warranty documents for each assembled part they buy. Such hectic work can be reduced by deploying warranty management systems because they provide advanced tools to easily monitor and manage warranties, claims, and profitability.
- In Germany, population growth and aging, an increase in chronic disease prevalence, infrastructure improvements, and technological advancements have contributed to the sector's expansion. The warranty management systems efficiently manage the warranty processes for implanted devices like pacemakers and defibrillators. They streamline the return of the equipment under warranty and fill out the necessary paperwork in the event of a recall. In Germany, healthcare is made available through public and private healthcare. The government is making significant investments in the healthcare industry, which has led to the availability of innovative surgical tools such as biventricular pacemakers, implantable cardioverter defibrillators, implantable cardiac loop recorders, and pacemakers.
Europe Warranty Management System Industry Overview
- The European warranty management system market is highly fragmented due to various market players like Oracle Corporation, IBM Corporation, Syncron AB, Servicemax Inc., Tavant Technologies Inc., etc. These companies are extensively investing in offering customized solutions to customers. Moreover, the startups in the market are attracting funding from investors. The key players in the market are making partnerships, mergers, acquisitions, and investments to retain their market position.
- In November 2022, Tavant Technologies Inc., a digital products and solutions company, one of the global leaders in service lifecycle management, announced a partnership with Daimler Truck AG (DTAG), one of the global leaders in commercial manufacturers, to offer warranty and claim management solutions for the DTAG European brands, which shows the market adoption of warranty management systems in the European automotive manufacturing industries.
Europe Warranty Management System Market Leaders
Syncron AB
Tavant Technologies Inc
Servicemax Inc
Oracle Corporation
IBM Corporation
*Disclaimer: Major Players sorted in no particular order
Europe Warranty Management System Market News
- Oct 2022: Fiat Professional UK announced that the E-Ducato electric van comes with a five-year warranty, a service plan, and roadside support as standard equipment. The warranty spans up to 125,000 miles or the first of the standard three years plus an additional two. While free service is designed to be provided once every two years or every 30,000 miles, roadside help would be available around the clock, creating a demand for the applications of warranty management systems in the European market.
- Oct 2022: ServiceMax Inc., a field service management company for asset management, has gained a contract from Horiba Europe GmbH to deploy its field service management platform to digitize Horiba's operations across Europe, including the warranty management of the products. Additionally, as part of its global business transformation efforts, HORIBA Europe GmbH has planned to replace its traditional field management system to automate manual tasks and improve customer service, creating a demand for the market in Europe.
Europe Warranty Management System Market Report - Table of Contents
1. INTRODUCTION
1.1 Study Assumptions and Market Definition
1.2 Scope of the Study
2. RESEARCH METHODOLOGY
3. EXECUTIVE SUMMARY
4. MARKET INSIGHTS
4.1 Market Overview
4.2 Industry Attractiveness - Porter's Five Forces Analysis
4.2.1 Bargaining Power of Suppliers
4.2.2 Bargaining Power of Buyers
4.2.3 Threat of New Entrants
4.2.4 Threat of Substitutes
4.2.5 Intensity of Competitive Rivalry
4.3 Assessment of the Impact of COVID-19 on the Market
5. MARKET DYNAMICS
5.1 Market Drivers
5.1.1 Rising Adoption of Warranty Management Systems in the Manufacturing and Automotive Industries
5.1.2 Increasing Adoption of AI and ML Capabilities in Next-generation Warranty Management Systems to Ensure Customer Satisfaction
5.2 Market Restraints
5.2.1 Intense Competition Between Independent Service Providers in Price-sensitive Markets
6. MARKET SEGMENTATION
6.1 By Deployment
6.1.1 On-Premise
6.1.2 Cloud
6.2 By End-user Industry
6.2.1 Industrial Equipment
6.2.2 Automotive and Transportation
6.2.3 Consumer Durable
6.2.4 Other End-user Industries (Medical Devices, Aerospace, Defense, Etc.)
6.3 By Country
6.3.1 United Kingdom
6.3.2 Germany
6.3.3 France
6.3.4 Rest of Europe
7. COMPETITIVE LANDSCAPE
7.1 Company Profiles*
7.1.1 Syncron AB
7.1.2 IFS AB
7.1.3 Tavant Technologies Inc.
7.1.4 ServiceMax Inc.
7.1.5 SKYLYZE
7.1.6 Pegasystems Inc.
7.1.7 PTC Inc.
7.1.8 Oracle Corporation
7.1.9 IBM Corporation
7.1.10 Wipro Limited
8. INVESTMENT ANALYSIS
9. MARKET OPPORTUNITIES AND FUTURE TRENDS
Europe Warranty Management System Industry Segmentation
The Europe Warranty management system primarily caters to the software and services of warranty and post-warranty support management solutions. The solutions include warranty registration, claim submission, processing and settlement, fraud detection, supplier recovery, returns management, extended warranty marketing, replacement parts logistics, and inventory management.
Europe's Warranty Management System Market is Segmented by Deployment (On-premise and Cloud), End-user Industry (Industrial Equipment, Automotive and Transportation, and Consumer Durable), and Country. The report offers the market size in value terms in USD for all the abovementioned segments.
| By Deployment | |
| On-Premise | |
| Cloud |
| By End-user Industry | |
| Industrial Equipment | |
| Automotive and Transportation | |
| Consumer Durable | |
| Other End-user Industries (Medical Devices, Aerospace, Defense, Etc.) |
| By Country | |
| United Kingdom | |
| Germany | |
| France | |
| Rest of Europe |
Europe Warranty Management System Market Research FAQs
How big is the Europe Warranty Management System Market?
The Europe Warranty Management System Market size is expected to reach USD 1.47 billion in 2024 and grow at a CAGR of 13.07% to reach USD 2.72 billion by 2029.
What is the current Europe Warranty Management System Market size?
In 2024, the Europe Warranty Management System Market size is expected to reach USD 1.47 billion.
Who are the key players in Europe Warranty Management System Market?
Syncron AB, Tavant Technologies Inc, Servicemax Inc, Oracle Corporation and IBM Corporation are the major companies operating in the Europe Warranty Management System Market.
What years does this Europe Warranty Management System Market cover, and what was the market size in 2023?
In 2023, the Europe Warranty Management System Market size was estimated at USD 1.28 billion. The report covers the Europe Warranty Management System Market historical market size for years: 2019, 2020, 2021, 2022 and 2023. The report also forecasts the Europe Warranty Management System Market size for years: 2024, 2025, 2026, 2027, 2028 and 2029.
Europe Warranty Management System Industry Report
Statistics for the 2024 Europe Warranty Management System market share, size and revenue growth rate, created by Mordor Intelligenceā¢ Industry Reports. Europe Warranty Management System analysis includes a market forecast outlook for 2024 to 2029 and historical overview. Get a sample of this industry analysis as a free report PDF download.
