COURIER, EXPRESS, AND PARCEL (CEP) MARKET - Growth, Trends, COVID-19 Impact, and Forecasts (2021 - 2026)

The Courier, Express, And Parcel (Cep) Market is Segmented by Business (B2B, B2C), Destination (Domestic and International), End User (Services, Wholesale and Retail Trade, Manufacturing, Construction and Utilities, Primary Industries), and Geography.

Market Snapshot

Study Period:

2016 - 2026

Base Year:


Fastest Growing Market:

Asia Pacific

Largest Market:

North America

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Market Overview

The courier, express, and parcel (CEP) market is expected to be valued at more than USD 400 billion by 2024, with a CAGR of 8-10% during the forecast period (2019-2024).

  • From the past decade, the courier, express, and parcel (CEP) industry has been witnessing high growth rates across the world. E-commerce is the major growth driver of the CEP market, generating significant revenues for the industry. In recent years, growth in e-commerce business was leasing to an increase in business opportunities for shipping goods.
  • The CEP industry is posting impressive growth in the developing countries, driven by the growth in international trade, rising internet and smartphone penetration boosting the e-commerce sales, growing middle-class population and disposable incomes, and improved standards of living.
  • Besides e-commerce, the emerging trends of omnichannel retailing in certain countries and growth in trade driven by economic growth are also some of the drivers of the CEP industry. The lack of proper infrastructure and technology leading to inefficiency is one of the factors hindering the growth of the market.
  • The last-mile delivery is the crucial piece of logistics, and final mile delivery costs represent almost half of the supply chain costs. Owing to this reason and to accommodate the rising demand to reach the consumer expectations, the CEP companies are integrating the last-mile delivery to the existing services. A huge transformation is taking place in the last-mile delivery, with companies looking at alternatives, such as delivery lockers, pickup points, crowdsourced deliveries, drone deliveries, and autonomous vehicles.
  • The evolution of technology is reshaping the entire supply chain and reinventing the parcel industry. Technology is becoming a crucial enabler in increasing efficiency and reaching consumer expectations.

Scope of the Report

The report offers a complete background analysis of the courier, express, and parcel (CEP) market, including market overview, market size estimation for key segments and emerging trends by segments, and market dynamics.

By Business
B2B (Business-to-Business)
B2C (Business-to-Consumer)
By Destination
By End User
Services (BFSI (Banking, Financial Services and Insurance))
Wholesale and Retail Trade (E-commerce)
Manufacturing, Construction, and Utilities
Primary Industries (Agriculture, and Other Natural Resources)
North America
United States
United Kingdom
Rest of Europe
South Korea
Rest of Asia-Pacific
South America
Rest of South America
Middle East & Africa
South Africa
United Arab Emirates
Saudi Arabia
Rest of Middle East & Africa

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Key Market Trends

Cross-border E-commerce Stimulating the Growth of International CEP Market

The international segment of the CEP market is growing faster than the domestic segment. The growth in the international parcel volume is driven by cross-border e-commerce growth, which is expected to witness a higher growth rate than the overall e-commerce market. A few years ago, the B2C segment is considered to be predominant in domestic markets by the CEP companies. However, the penetration of online shopping has led to e-commerce sales across borders. This has resulted in the growth of international B2C shipments across the world. Apart from cross-border e-commerce, the growth in the international trade boosted by the Free Trade Agreements (FTAs) and Special Economic Zones (SEZs) also drives the international parcel market. China and the United States are the two most popular destinations for cross-border e-commerce purchases across the world.

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Asia-Pacific is Expected to Witness High Growth Rate over the Forecast Period

The demand for CEP services in the Asia-Pacific region is expected to witness high growth during the forecast period, owing to the high population growth, rising disposable incomes and standards of living, and growth in international trade. As the governments are focusing on developing the manufacturing sectors in the countries and the global companies are setting up their manufacturing bases in the region, the international trade of the countries is rising and is expected to rise further in the future. The retail sector in the region is also growing rapidly.

China contributes to the major share of the Asia-Pacific CEP market. The express delivery market of the country is the largest in the world and accounts for almost 40% of the total delivery volume across the world. The Southeast Asia region is one of the emerging hotspots, globally, attracting investments from across the world. E-commerce in the region is also expected to bolster in the next few years.

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Competitive Landscape

With a large number of national postal operators, global integrators, and other smaller, privately-owned CEP companies, the market is fragmented with intense competition. As the demand for CEP services is growing rapidly in developing countries, the companies are becoming more competitive to capture the huge opportunity. The international players are making strategic investments to establish a regional logistics network, such as the opening of new distribution centers, smart warehouses, etc. The local companies are facing high competition with multinational companies that have a comparatively well-developed infrastructure. As a number of start-ups are entering into the market to leverage digital technologies, there is a trend of large companies acquiring these start-ups to gain significant footprint in the market.

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Table Of Contents


    1. 1.1 Study Deliverables

    2. 1.2 Study Assumptions

    3. 1.3 Scope of the Study


    1. 2.1 Analysis Methodology

    2. 2.2 Research Phases



    1. 4.1 Current Market Scenario

    2. 4.2 Value Chain/Supply Chain Analysis

    3. 4.3 Government Regulations and Initiatives

    4. 4.4 Technological Trends and Automation in CEP Industry

    5. 4.5 Insights on the E-commerce Industry (Domestic and Cross-border E-commerce)

    6. 4.6 Insights on Startups, Venture Capital Funding in CEP Industry

    7. 4.7 Brief on Courier Rates

    8. 4.8 Elaboration on Storage Functions and Value-added Services in CEP Business

    9. 4.9 Insights on Reverse Logistics and Same-day Delivery Market

    10. 4.10 Insights on Deliveries during Festive Season (Christmas, Singles' day, Black Friday, etc.)


    1. 5.1 Drivers

    2. 5.2 Restraints

    3. 5.3 Opportunities

    4. 5.4 Industry Attractiveness - Porter's Five Forces Analysis


    1. 6.1 By Business

      1. 6.1.1 B2B (Business-to-Business)

      2. 6.1.2 B2C (Business-to-Consumer)

    2. 6.2 By Destination

      1. 6.2.1 Domestic

      2. 6.2.2 International

    3. 6.3 By End User

      1. 6.3.1 Services (BFSI (Banking, Financial Services and Insurance))

      2. 6.3.2 Wholesale and Retail Trade (E-commerce)

      3. 6.3.3 Manufacturing, Construction, and Utilities

      4. 6.3.4 Primary Industries (Agriculture, and Other Natural Resources)

    4. 6.4 Geography

      1. 6.4.1 North America

        1. United States

        2. Canada

        3. Mexico

      2. 6.4.2 Europe

        1. Germany

        2. France

        3. United Kingdom

        4. Netherlands

        5. Italy

        6. Rest of Europe

      3. 6.4.3 Asia-Pacific

        1. China

        2. Japan

        3. Australia

        4. India

        5. Singapore

        6. Malaysia

        7. Indonesia

        8. Vietnam

        9. South Korea

        10. Rest of Asia-Pacific

      4. 6.4.4 South America

        1. Brazil

        2. Chile

        3. Rest of South America

      5. 6.4.5 Middle East & Africa

        1. South Africa

        2. United Arab Emirates

        3. Saudi Arabia

        4. Qatar

        5. Rest of Middle East & Africa


    1. 7.1 Overview (Market Concentration, Major Players)

    2. 7.2 Company Profiles

      1. 7.2.1 Deutsche Post DHL Group

      2. 7.2.2 United Parcel Service Inc.

      3. 7.2.3 FedEx Corporation

      4. 7.2.4 SF Express (Group) Co. Ltd

      5. 7.2.5 Poste Italiane SpA

      6. 7.2.6 La Poste SA (GeoPost SA/DPD Group)

      7. 7.2.7 Royal Mail Plc (GLS/Parcelforce)

      8. 7.2.8 Yamato Holdings Co. Ltd

      9. 7.2.9 Qantas Courier Limited

      10. 7.2.10 SG Holdings Co. Ltd

      11. 7.2.11 PostNL NV

      12. 7.2.12 Aramex PJSC

      13. 7.2.13 Singapore Post Ltd

      14. 7.2.14 Pos Malaysia Berhad*

    3. 7.3 Other companies (Key Information/Overview)

      1. 7.3.1 Posten Norge AS, ZTO Express (Cayman) Inc., A-1 Express Delivery Service Inc., Deppon Logistics Co. Ltd, Best Inc., Shanghai Yuantong Express Co. Ltd/YTO Express, STO Express Co. Ltd., DACHSER Group SE & Co. KG, Sinotrans Ltd, Allied Express Transport Pty. Limited, Japan Post Holdings Co. Ltd/Toll Holdings Ltd, Shanghai Yunda Express (Logistics) Co. Ltd, DX (Group) Plc, GO! Express & Logistics (Deutschland) GmbH, Hermes Europe GmbH*

  8. *List Not Exhaustive

  10. 9. APPENDIX

** Subject to Availability

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