Computer Aided Dispatch Market Size & Share Analysis - Growth Trends & Forecasts (2025 - 2030)

Computer Aided Dispatch CAD Market Report is Segmented by Component (Software, Services and Hardware), Deployment Model (On-Premise, Cloud, and Hybrid), End-User Vertical (Public Safety Agencies, and More), Call Type (Emergency Calls, and More), Organization Size (Large Dispatch Centers (More Than 75 Seats), and More), and Geography. The Report Offers Market Forecasts and Size in Value (USD) for all the Above Segments.

Computer Aided Dispatch CAD Market Size and Share

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Computer Aided Dispatch CAD Market Analysis by Mordor Intelligence

The computer aided dispatch market reached USD 2.46 billion in 2025 and is forecast to grow to USD 4.28 billion by 2030, delivering an 11.65% CAGR during the period ieee.org. Adoption is accelerating as public safety agencies complete the move to NG-911, apply artificial-intelligence for predictive dispatching, and shift workloads to cloud-native platforms. Federal rules mandating IP-based emergency calling spur large replacement cycles, while the FirstNet broadband network improves mobile access for field responders[1]Federal Communications Commission, “Next Generation 911 Rules,” fcc.gov. Healthcare systems emerge as a fast-growing user group as hospitals connect ambulance fleets to CAD platforms. At the same time, small rural centers benefit from subscription pricing that removes up-front server costs. Competition remains moderate; established vendors buy cloud specialists to extend artificial-intelligence features, while new entrants promote open, interoperable architectures.

Key Report Takeaways

  • By component, software held 63.2% of the computer aided dispatch market share in 2024; services is on track for a 14.6% CAGR to 2030.
  • By deployment model, on-premise maintained 57.4% revenue share in 2024; cloud is the fastest-growing option at 16.7% CAGR through 2030.
  • By end-user vertical, public safety agencies led with 46.9% revenue share in 2024; healthcare is forecast to expand at 16.4% CAGR to 2030.
  • By call type, emergency calls accounted for 73.2% of dispatch volume in 2024; scheduled dispatch is projected to rise at 17.56% CAGR.
  • By organization size, large centers (≥ 75 seats) captured 52.4% of the computer aided dispatch market size in 2024; small centers (< 25 seats) show the quickest growth at 15.8% CAGR.
  • By geography, North America commanded 44.1% revenue in 2024; Asia-Pacific is the fastest-growing area at 13.26% CAGR.

Segment Analysis

By Component: Software Leads as Agencies Seek Intelligence

Software generated 63.2% revenue in 2024, reflecting demand for analytics, multimedia intake, and AI-driven incident management. Services, though smaller, is expanding at 14.6% CAGR as agencies outsource cloud migration and cyber-hardening. The computer aided dispatch market size for services is forecast to reach USD 1.27 billion by 2030, equal to 29.7% of total revenue. Agencies rely on vendors for configuration, integration with records systems, and user training. Hardware remains essential for rugged tablets and radio consoles but faces slower growth as mobile applications substitute fixed workstations. Vendors bundle software, hosting, and support into SaaS subscriptions that flatten costs and shorten procurement cycles.

Demand for advanced functions pushes suppliers to invest heavily in R&D. Motorola Solutions spent USD 858 million in 2023, adding natural-language call summarization and license-plate analytics. Tyler Technologies embeds large-language-model-based search across case files, while Hexagon focuses on cloud micro-services that enable selective feature activation. As software matures, managed services deliver ongoing optimization, cybersecurity monitoring, and compliance reporting, ensuring continuous alignment with evolving 911 standards and privacy laws.

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Note: Segment Share of all individual segments available upon report purchase

By Deployment Model: Cloud Gains Momentum

On-premise installations still account for 57.4% revenue because many large agencies prefer full data control and have sunk costs in local data centers. Yet the cloud segment posts 16.7% CAGR as solutions prove resilient and secure. Bedfordshire Fire & Rescue adopted CommandCentral CRS in Microsoft Azure, reducing upgrade outages to near zero while achieving elastic scaling during storm surges. Small and mid-sized PSAPs choose cloud first, citing quick rollout and automatic disaster recovery. Hybrid setups rise where agencies keep sensitive evidence locally but tap the cloud for mapping, analytics, and remote work.

Agencies that switched during the pandemic saw dispatchers work securely from home, sustaining service continuity. The computer aided dispatch market benefits from falling subscription prices as multitenant architectures spread operating costs. Regulators now issue guidance that cloud providers meet or exceed physical-site hardening standards, easing earlier security objections.

By End-User Vertical: Healthcare Shows the Fastest Climb

Public safety agencies form the core buying group at 46.9% revenue in 2024. Police, fire, and EMS rely on CAD to coordinate fleet units and share incident data in real time. Hospitals, however, represent the strongest growth at 16.4% CAGR. With ambulance diversions rising, emergency departments deploy CAD to triage incoming cases and direct paramedic crews to specialty centers. Japan’s D-Call Net automatically alerts trauma surgeons within 20 seconds of a major crash, cutting door-to-treatment intervals by 17%. Utilities and transport firms also integrate CAD into asset monitoring to speed outage repair and accident response.

As healthcare adoption soars, vendors bundle HIPAA-compliant messaging, automatic ECG file transfer, and integration with electronic patient care records. The computer aided dispatch industry also serves campus security, airports, and event venues that need command-and-control for large crowds. Each niche requires tailored workflows, helping vendors diversify beyond traditional PSAP budgets.

By Call Type: Predictive Scheduling Expands Scope

Emergency calls drove 73.2% of total volume in 2024, yet scheduled or planned dispatch grows briskly at 17.56% CAGR. Agencies mine historical call clusters to pre-position patrols, fire units, or ambulances, turning CAD into a prevention tool. Drone-as-first-responder programs in Amarillo launch within 90 seconds for 98% of incidents, aided by automated CAD triggers that identify likely hotspots.

Non-emergency traffic, such as noise complaints or welfare checks, is increasingly triaged by AI chatbots. This automation reserves human call-takers for life-threatening events, raising overall service levels. The computer aided dispatch market size for scheduled dispatch is expected to climb steadily, supported by smart-city sensors that auto-generate incidents when cameras detect collisions or floods.

Computer Aided Dispatch CAD Market
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Note: Segment share of all individual segments available upon report purchase

By Organization Size: Small Centers Adopt Shared Platforms

Large centers with 75 or more seats captured 52.4% revenue due to high call volumes and integration depth. Yet centers under 25 seats post the highest growth at 15.8% CAGR, driven by low-cost SaaS bundles. Regional consolidation is common: Pierce County, Washington merged five call centers into one to eliminate 40,000 duplicated annual calls. Shared cloud platforms give rural agencies redundant routing, GIS, and analytics once available only to metro hubs.

Mid-sized centers leverage hybrid architecture, hosting sensitive databases locally but subscribing to cloud analytics. Vendors now offer tiered seat licensing, letting agencies adjust capacity during seasonal events or disasters. As cyber mandates tighten, even small centers find value in vendor-managed patches and 24×7 security monitoring, further tilting adoption toward hosted solutions.

Geography Analysis

North America generated 44.1% of 2024 revenue for the computer aided dispatch market, powered by NG-911 deadlines, FirstNet coverage, and steady municipal funding. El Paso County’s multi-agency rollout of Hexagon CAD handles over 1.1 million calls each year, underscoring scale and complexity. Government grants accelerate rural upgrades, while privacy-by-design rules drive interest in cloud environments certified for Criminal Justice Information Services compliance.

Asia-Pacific is the fastest-growing region at 13.26% CAGR. Urbanization, smartphone penetration, and national digital initiatives fuel investments across China, India, and Southeast Asia. Tokyo’s #7119 nurse triage line routes non-critical cases away from ambulances, showing how tele-support can relieve overburdened services. In India, statewide emergency numbers consolidate police, fire, and medical into single PSAPs that require fully integrated CAD with multi-language prompts.

Europe posts stable growth as agencies focus on interoperability and cybersecurity. The United Kingdom deploys Motorola Solutions Control Room Solution across multiple fire services, giving 77 stations a shared view of incidents and assets. Swiss Border Guard use of Hexagon CAD integrating 1,000 AVL devices illustrates continental emphasis on border security coordination. GDPR places strict data-handling rules, steering agencies to providers offering sovereign-cloud options.

Computer Aided Dispatch CAD Market
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Competitive Landscape

The market shows moderate concentration. Motorola Solutions, Hexagon, and Tyler Technologies together hold close to half of global revenue. Motorola Solutions continues to absorb cloud innovators, most recently RapidDeploy in February 2025, adding real-time mapping for 1,600 ECCs across 24 states. The firm invested USD 858 million in 2023 R&D, launching Assist AI and SmartIncident to automate license-plate checks and push situational data to radios. Tyler Technologies shifted 96% of new deals to SaaS and achieved 86.3% recurring revenue in Q1 2025, proving its cloud pivot.

CentralSquare’s Unify CAD-to-CAD is now live at 31 sites, tackling interoperability gaps. New entrants such as Flock Safety and Mark43 emphasize open APIs, drone integration, and user-friendly interfaces. Vendors differentiate through artificial-intelligence, cybersecurity frameworks, and ability to connect with drones, body cameras, and GIS. Strategic alliances, like Motorola with Nokia for drone-in-a-box, indicate convergence of radio, video, and analytics into unified incident platforms.

Price competition remains limited because mission-critical buyers prioritize reliability and proven compliance. Instead, suppliers compete on total cost of ownership, user experience, and speed of deployment. The computer aided dispatch market will likely witness further acquisitions as incumbents buy niche analytics or cloud security firms to broaden portfolios and lock in long-term service contracts.

Computer Aided Dispatch CAD Industry Leaders

  1. CentralSquare Technologies

  2. Hexagon AB

  3. Tyler Technologies

  4. RapidDeploy

  5. Motorola Solutions Inc.

  6. *Disclaimer: Major Players sorted in no particular order
Computer Aided Dispatch CAD Market Concentration
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Recent Industry Developments

  • May 2025: Motorola Solutions posted record Q1 2025 sales of USD 2.5 billion, up 6% year-over-year, with software and services revenue rising 9%.
  • April 2025: Motorola Solutions introduced the SVX video remote speaker microphone and Assist AI tool for instant license-plate queries.
  • April 2025: Tyler Technologies reported USD 565.2 million Q1 2025 revenue, fueled by 21% SaaS growth and 86.3% recurring share.
  • February 2025: Motorola Solutions closed the acquisition of RapidDeploy, adding Radius Mapping, mobile responder apps, and Eclipse Analytics across 1,600 ECCs in 24 states.

Table of Contents for Computer Aided Dispatch CAD Industry Report

1. INTRODUCTION

  • 1.1 Study Assumptions and Market Definition
  • 1.2 Scope of the Study

2. RESEARCH METHODOLOGY

3. EXECUTIVE SUMMARY

4. MARKET LANDSCAPE

  • 4.1 Market Overview
  • 4.2 Market Drivers
    • 4.2.1 AI-enabled predictive dispatching
    • 4.2.2 Proliferation of NG-911 and LTE public-safety networks
    • 4.2.3 Cloud-native CAD adoption by mid-sized PSAPs
    • 4.2.4 Expanding smart-city command-and-control programs
    • 4.2.5 Rising cyber-resiliency mandates for critical comms
    • 4.2.6 Integration with real-time video and drone feeds
  • 4.3 Market Restraints
    • 4.3.1 Fragmented procurement and funding cycles
    • 4.3.2 Interoperability gaps among legacy systems
    • 4.3.3 Persistent data-privacy and governance concerns
    • 4.3.4 Shortage of CAD-literate telecommunicators
  • 4.4 Value Chain Analysis
  • 4.5 Valuation of Critical Regulatory Framework
  • 4.6 Technological Outlook
  • 4.7 Porter's Five Forces
    • 4.7.1 Bargaining Power of Suppliers
    • 4.7.2 Bargaining Power of Buyers
    • 4.7.3 Threat of New Entrants
    • 4.7.4 Threat of Substitutes
    • 4.7.5 Competitive Rivalry
  • 4.8 Impact Assessment of Key Stakeholders
  • 4.9 Key Use Cases and Case Studies
  • 4.10 Impact on Macroeconomic Factors of the Market
  • 4.11 Investment Analysis

5. MARKET SIZE AND GROWTH FORECAST (VALUE)

  • 5.1 By Component
    • 5.1.1 Software
    • 5.1.2 Services
    • 5.1.3 Hardware
  • 5.2 By Deployment Model
    • 5.2.1 On-premise
    • 5.2.2 Cloud
    • 5.2.3 Hybrid
  • 5.3 By End-User Vertical
    • 5.3.1 Public Safety Agencies
    • 5.3.2 Government and Defense
    • 5.3.3 Transportation and Logistics
    • 5.3.4 Utilities and Energy
    • 5.3.5 Healthcare
    • 5.3.6 Other Verticals
  • 5.4 By Call Type
    • 5.4.1 Emergency Calls
    • 5.4.2 Non-Emergency / Administrative Calls
    • 5.4.3 Scheduled / Planned Dispatch
  • 5.5 By Organization Size
    • 5.5.1 Large Dispatch Centers (More than 75 seats)
    • 5.5.2 Mid-Sized Dispatch Centers (25-74 seats)
    • 5.5.3 Small Dispatch Centers (Less than 25 seats)
  • 5.6 By Geography
    • 5.6.1 North America
    • 5.6.1.1 United States
    • 5.6.1.2 Canada
    • 5.6.1.3 Mexico
    • 5.6.2 South America
    • 5.6.2.1 Brazil
    • 5.6.2.2 Argentina
    • 5.6.2.3 Rest of South America
    • 5.6.3 Europe
    • 5.6.3.1 United Kingdom
    • 5.6.3.2 Germany
    • 5.6.3.3 France
    • 5.6.3.4 Italy
    • 5.6.3.5 Spain
    • 5.6.3.6 Nordics
    • 5.6.3.7 Rest of Europe
    • 5.6.4 Middle East and Africa
    • 5.6.4.1 GCC
    • 5.6.4.2 Israel
    • 5.6.4.3 South Africa
    • 5.6.4.4 Rest of Middle East and Africa
    • 5.6.5 Asia-Pacific
    • 5.6.5.1 China
    • 5.6.5.2 India
    • 5.6.5.3 Japan
    • 5.6.5.4 South Korea
    • 5.6.5.5 ASEAN
    • 5.6.5.6 Australia
    • 5.6.5.7 New Zealand
    • 5.6.5.8 Rest of Asia-Pacific

6. COMPETITIVE LANDSCAPE

  • 6.1 Market Concentration
  • 6.2 Strategic Moves
  • 6.3 Market Share Analysis
  • 6.4 Company Profiles (includes Global level Overview, Market level overview, Core Segments, Financials as available, Strategic Information, Market Rank/Share for key companies, Products and Services, and Recent Developments)
    • 6.4.1 Motorola Solutions
    • 6.4.2 Hexagon AB
    • 6.4.3 RapidDeploy
    • 6.4.4 Mark43
    • 6.4.5 Tyler Technologies (New World)
    • 6.4.6 NICE Ltd. (Inform CAD)
    • 6.4.7 Zetron
    • 6.4.8 Avtec Inc.
    • 6.4.9 Southern Software
    • 6.4.10 CODY Systems
    • 6.4.11 Traumasoft
    • 6.4.12 Corti
    • 6.4.13 Hexagon Dispatch Intergraph
    • 6.4.14 Nuance Communications (Dragon 911)
    • 6.4.15 Spillman Technologies
    • 6.4.16 Priority Dispatch
    • 6.4.17 ProQA
    • 6.4.18 Esri (ArcGIS Dispatch extensions)
    • 6.4.19 Caliber Public Safety

7. MARKET OPPORTUNITIES AND FUTURE OUTLOOK

  • 7.1 White-space and Unmet-need Assessment
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Global Computer Aided Dispatch CAD Market Report Scope

Emergency response agencies and public safety organizations leverage Computer-Aided Dispatch (CAD) technology for efficient resource management and dispatching. With a CAD system, dispatchers relay vital information to field personnel, resulting in quicker responses and enhanced situational awareness.

The study tracks the revenue accrued through the sale of the computer aided dispatch software and services by various players across the globe. The study also tracks the key market parameters, underlying growth influencers, and major vendors operating in the industry, which supports the market estimations and growth rates over the forecast period. The study further analyses the overall impact of COVID-19 aftereffects and other macroeconomic factors on the market. The report’s scope encompasses market sizing and forecasts for the various market segments.

Computer Aided Dispatch CAD Market is segmented by component (software, services), by deployment (on-premise, cloud), by end user vertical (public safety, government & defense, transportation, power & utilities, healthcare, other end-user verticals), by geography (North America, Europe, Asia Pacific, Latin America, Middle East and Africa). The report offers market forecasts and size in value (USD) for all the above segments.

By Component Software
Services
Hardware
By Deployment Model On-premise
Cloud
Hybrid
By End-User Vertical Public Safety Agencies
Government and Defense
Transportation and Logistics
Utilities and Energy
Healthcare
Other Verticals
By Call Type Emergency Calls
Non-Emergency / Administrative Calls
Scheduled / Planned Dispatch
By Organization Size Large Dispatch Centers (More than 75 seats)
Mid-Sized Dispatch Centers (25-74 seats)
Small Dispatch Centers (Less than 25 seats)
By Geography North America United States
Canada
Mexico
South America Brazil
Argentina
Rest of South America
Europe United Kingdom
Germany
France
Italy
Spain
Nordics
Rest of Europe
Middle East and Africa GCC
Israel
South Africa
Rest of Middle East and Africa
Asia-Pacific China
India
Japan
South Korea
ASEAN
Australia
New Zealand
Rest of Asia-Pacific
By Component
Software
Services
Hardware
By Deployment Model
On-premise
Cloud
Hybrid
By End-User Vertical
Public Safety Agencies
Government and Defense
Transportation and Logistics
Utilities and Energy
Healthcare
Other Verticals
By Call Type
Emergency Calls
Non-Emergency / Administrative Calls
Scheduled / Planned Dispatch
By Organization Size
Large Dispatch Centers (More than 75 seats)
Mid-Sized Dispatch Centers (25-74 seats)
Small Dispatch Centers (Less than 25 seats)
By Geography
North America United States
Canada
Mexico
South America Brazil
Argentina
Rest of South America
Europe United Kingdom
Germany
France
Italy
Spain
Nordics
Rest of Europe
Middle East and Africa GCC
Israel
South Africa
Rest of Middle East and Africa
Asia-Pacific China
India
Japan
South Korea
ASEAN
Australia
New Zealand
Rest of Asia-Pacific
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Key Questions Answered in the Report

What is the current size of the computer aided dispatch market?

The computer aided dispatch market reached USD 2.46 billion in 2025 and is projected to hit USD 4.28 billion by 2030 at an 11.65% CAGR.

Which deployment model is growing fastest?

Cloud deployment is expanding at 16.7% CAGR as agencies adopt SaaS platforms for lower costs and easier scalability.

Why is healthcare a high-growth vertical?

Hospitals use CAD to coordinate ambulances and specialty teams, driving a 16.4% CAGR by improving patient routing and treatment times.

How are agencies improving dispatch efficiency with AI?

Predictive analytics pre-position resources and AI chatbots handle non-urgent calls, cutting wait times and boosting response performance by up to 15%.

Which region shows the strongest future growth?

Asia-Pacific leads with a projected 13.26% CAGR thanks to smart-city projects, rapid urbanization, and national emergency-service modernization.

Page last updated on: June 17, 2025