Used and Refurbished Smartphone Market

Detailed research report on the used and refurbished smartphone market, covering market analysis, industry report, size, and growth trends from 2025 to 2030.

The Used and Refurbished Smartphone Market is Segmented by Geography (North America, Europe, Asia-Pacific, and Rest of the World). The Report Offers Market Sizes in Volume (shipment Units) for all the Above Segments.

Refurbished Smartphones and Used Smart Phones Market Size & Share Analysis - Growth Trends & Forecasts (2025 - 2030)

Used and Refurbished Smartphone Market Size

Used and Refurbished Smartphone Market Summary
Study Period 2019 - 2030
Market Volume (2025) 375.99 Million units
Market Volume (2030) 542.55 Million units
CAGR 7.61 %
Fastest Growing Market North America
Largest Market Asia Pacific
Market Concentration Low

Major Players

Used and Refurbished Smartphone Market Major Players

*Disclaimer: Major Players sorted in no particular order

Compare market size and growth of Used And Refurbished Smartphone Market with other markets in Technology, Media and Telecom Industry

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Used and Refurbished Smartphone Market Analysis

The Used And Refurbished Smartphone Market size in terms of shipment volume is expected to grow from 375.99 million units in 2025 to 542.55 million units by 2030, at a CAGR of 7.61% during the forecast period (2025-2030).

The global smartphone ecosystem continues to evolve rapidly, with smartphone subscriptions projected to reach nearly 8 billion by 2028, indicating a massive potential user base for the used and refurbished smartphone market. This growth is accompanied by increasing environmental consciousness among consumers, as studies reveal that extending a phone's life by just one additional year can reduce its lifetime CO2 impact by a third, with manufacturing accounting for 95% of total emissions. The industry's shift toward sustainability has prompted major manufacturers and retailers to implement comprehensive smartphone recycling and refurbishment programs, establishing a more structured approach to device lifecycle management.


The refurbishment sector is witnessing significant technological advancement and professionalization, with companies implementing rigorous quality control measures and standardized smartphone refurbishment processes. This transformation is exemplified by recent market developments, such as ReFit Global's launch of its refurbished gadgets marketplace in August 2023, featuring a comprehensive 37-point quality check system. The industry's maturation is further evidenced by the success of established players, as demonstrated by Cashify's remarkable 64% revenue growth to INR 815.9 Cr in FY2023, highlighting the increasing consumer confidence in refurbished electronics.


The market is experiencing a notable shift in distribution strategies, with both traditional retailers and innovative platforms expanding their presence. In September 2023, Back Market launched its provocative 'Let Them Buy New' campaign, challenging conventional consumer preferences for new devices and promoting refurbished smartphone alternatives as high-quality, cost-effective options. This evolution in marketing approaches is complemented by strategic partnerships, such as the November 2023 collaboration between Airtel Uganda and Badili Africa, aimed at expanding access to quality refurbished smartphones in emerging markets.


According to GSMA projections, 5G adoption is expected to surpass 50% by 2030 with 5 billion connections, creating new opportunities and challenges for the refurbished smartphone market. This technological transition is reshaping industry dynamics, with operators' takeback schemes expected to account for at least 20% of new mobile phone distributions to customers by 2030. The market is witnessing increased participation from original equipment manufacturers (OEMs) and third-party vendors, who are implementing sophisticated refurbishment processes and quality assurance measures to meet growing consumer expectations for like-new devices at competitive price points.

Used And Refurbished Smartphone Market Geography Segment Analysis

Used and Refurbished Smartphone Market in North America

The North American used smartphone market commands approximately 25% of the global market share in 2024, establishing itself as a significant player in the secondary smartphone ecosystem. The region's market is primarily driven by tech-enabled firms like Walmart and Best Buy that have streamlined the refurbishment process. Consumer confidence in the refurbished smartphone market has been bolstered by comprehensive certification programs and warranty offerings from major retailers and manufacturers. The United States leads the regional market, with consumers increasingly embracing used and refurbished smartphones as cost-effective alternatives to new smartphones. Environmental consciousness plays a crucial role, as initiatives by the Environmental Protection Agency encourage electronics manufacturers and retailers to partner with certified refurbishers. The market's growth is further supported by the rapid adoption of 5G technology, creating a cycle where consumers upgrade their devices more frequently, thereby increasing the supply of used devices. Additionally, the presence of established trade-in programs and sophisticated refurbishment infrastructure has helped maintain high-quality standards in the secondary market.

Market Analysis of Used And Refurbished Smartphone Market: Forecasted Growth Rate by Region

Used and Refurbished Smartphone Market in Europe

The European refurbished smartphone market has demonstrated robust growth, with an impressive growth rate of approximately 8% during the period 2019-2024. The market's expansion is characterized by strong consumer awareness regarding environmental sustainability and circular economy principles. Major economies like Germany, France, and the United Kingdom lead the regional market, with Samsung and Apple emerging as the dominant brands in the refurbished segment. The market has witnessed significant evolution in its distribution channels, with online marketplaces gaining prominence alongside traditional retail channels. Consumer trust has been reinforced through standardized certification processes and comprehensive warranty programs offered by major retailers and manufacturers. The region's stringent environmental regulations and growing emphasis on reducing electronic waste have created a favorable environment for the refurbished smartphone market. Additionally, the increasing integration of digital services and mobile payments has sustained the demand for high-quality refurbished devices across both Western and Eastern European markets.

Used and Refurbished Smartphone Market in Asia-Pacific

The Asia-Pacific used smartphone market is projected to expand at a CAGR of approximately 7% during 2024-2029, highlighting the region's significant growth potential. The market is characterized by its diverse consumer base and varying levels of smartphone penetration across different countries. China and India serve as the primary growth engines, with their large population bases and increasing digital literacy rates driving demand. The market's evolution is closely tied to the region's rapid digital transformation and the growing adoption of e-commerce platforms. Local governments' initiatives promoting digital inclusion have created opportunities for refurbished device vendors to serve price-sensitive segments. The market has witnessed significant professionalization, with organized players establishing standardized refurbishment processes and quality control measures. Consumer preferences in the region show a strong inclination toward premium brands at affordable price points, particularly in emerging economies. The market's growth is further supported by the expansion of online retail channels and the development of sophisticated reverse logistics networks.

Used and Refurbished Smartphone Market in Rest of the World

The Rest of the World region, encompassing Latin America, the Middle East, and Africa, represents an emerging frontier for the refurbished electronics market. These regions are characterized by their unique market dynamics, where mobile connectivity often serves as the primary means of internet access. The market's growth is driven by the increasing need for affordable smartphones, particularly in countries with developing digital infrastructure. Consumer behavior in these regions shows a strong preference for value-for-money propositions, making refurbished devices an attractive option. The market structure is evolving with the entry of organized players and the development of formal distribution channels. Local operators play a crucial role in market development by offering attractive financing schemes and bundled services with refurbished devices. The market's potential is further enhanced by increasing digitalization efforts and the growing adoption of mobile banking and e-commerce services. Additionally, the focus on reducing electronic waste has created opportunities for establishing organized refurbishment centers in these regions.

Used and Refurbished Smartphone Industry Overview

Top Companies in Used and Refurbished Smartphone Market

The refurbished smartphone market is dominated by major players including Samsung Electronics, Apple, Amazon, Verizon Communications, AT&T, Reboxed Limited, and Back Market. These companies have demonstrated a strong market presence through continuous product innovation, particularly in their smartphone refurbishment processes and quality certification programs. Market leaders are increasingly focusing on developing comprehensive warranty programs and after-sales support to build consumer trust. Strategic partnerships with telecom operators and e-commerce platforms have enhanced distribution capabilities and market reach. Companies are also investing in advanced testing and grading systems to ensure consistent quality standards across their refurbished electronics. The industry has witnessed a significant trend toward sustainability initiatives, with many players implementing environmentally conscious refurbishment practices and circular economy models.

Dynamic Market Structure Drives Competitive Evolution

The used and refurbished smartphone market exhibits a unique competitive structure characterized by both global technology giants and specialized refurbishment providers. Original equipment manufacturers like Samsung and Apple maintain significant control over their certified pre-owned programs, while third-party refurbishers and marketplaces have carved out substantial market share through competitive pricing and diverse product offerings. The market demonstrates moderate consolidation, with larger players leveraging their established brand reputation and quality assurance capabilities to maintain market position. Strategic acquisitions and partnerships have become increasingly common, particularly among e-commerce platforms seeking to strengthen their presence in the refurbished device segment.


The competitive landscape is further shaped by the presence of telecommunications companies and specialized refurbishment platforms that focus on specific market segments or geographical regions. These players have developed distinct value propositions, ranging from premium certified pre-owned devices to more affordable refurbished options. Market participants are increasingly forming strategic alliances with insurance providers, warranty companies, and repair networks to enhance their service offerings and create comprehensive ecosystem solutions. The industry has also witnessed the emergence of innovative business models, including subscription-based services and trade-in programs, which have reshaped traditional competition dynamics.

Innovation and Trust Drive Future Success

Success in the used and refurbished smartphone market increasingly depends on building consumer trust through transparent grading systems, reliable warranty programs, and consistent quality standards. Market incumbents must focus on developing sophisticated refurbishment technologies and processes while expanding their procurement networks to ensure a steady supply of devices. Companies need to invest in advanced testing equipment and certification programs to maintain quality standards and differentiate their offerings. Building strong relationships with original equipment manufacturers and authorized repair networks has become crucial for accessing genuine parts and maintaining refurbishment quality.


For new entrants and growing players, success lies in identifying and serving underserved market segments while developing innovative service offerings. Companies must focus on creating efficient reverse logistics networks and implementing robust quality control measures to build credibility. The regulatory landscape, particularly concerning environmental standards and consumer protection, is expected to play an increasingly important role in shaping competitive strategies. Market players must also address the growing consumer demand for sustainability and circular economy practices while managing the risk of new smartphone launches and changing technology standards. Developing a strong online presence and efficient customer service capabilities will remain critical success factors in this evolving used electronics market.

Used and refurbished Smartphone Market Leaders

  1. Samsung Electronics Co., Ltd.

  2. Apple Inc.

  3. Amazon.com, Inc.

  4. Verizon Communications, Inc.

  5. AT&T Inc.

  6. *Disclaimer: Major Players sorted in no particular order
Used and Refurbished Smartphone Market Concentration
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Used and Refurbished Smartphone Market News

  • December 2023 - Smartphone refurbishing startup ControlZ aims to invest nearly USD 2 million in its Gurugram repair facility again in 2024. The company aims to repair 1 lakh units at the facility in 2024 and scale it to 5 lakh units by 2025.
  • September 2023 - Expon Capital’s portfolio company, REFURBED, which achieved 1 billion in GMV since its founding in June 2023, announced a USD 57 million (EUR investment led by existing investors with significant participation from All Iron and several new backers). With this Series C investment, the company will continue to drive its mission to become the leading platform for sustainable products and services to empower consumers to purchase refurbished technology in a more accessible, risk-free, and sustainable manner.

Used & Refurbished Smartphone Market Report - Table of Contents

1. INTRODUCTION

  • 1.1 Study Assumptions and Market Definition
  • 1.2 Scope of the Study

2. RESEARCH METHODOLOGY

3. EXECUTIVE SUMMARY

4. MARKET INSIGHTS

  • 4.1 Market Overview
  • 4.2 Industry Value Chain Analysis
  • 4.3 Industry Attractiveness - Porter's Five Forces Analysis
    • 4.3.1 Bargaining Power of Suppliers
    • 4.3.2 Bargaining Power of Consumers
    • 4.3.3 Threat of New Entrants
    • 4.3.4 Intensity of Competitive Rivalry
    • 4.3.5 Threat of Substitutes
  • 4.4 Assessment of COVID-19 Impact on the Industry

5. MARKET DYNAMICS

  • 5.1 Market Drivers
    • 5.1.1 Trend Toward Premium Phones (Rise in Upgrade Costs)
    • 5.1.2 Growing Popularity of E-commerce Platforms for Used and Refurbished Smartphones
    • 5.1.3 Telecom Operators Focusing on Used Phones with Attractive Plans
  • 5.2 Market Challenges
    • 5.2.1 Short-term Impact of Decreasing Smartphone Sales
    • 5.2.2 Impact of E-commerce on Smartphone Sales

6. ANALYST COMMENTARY ON MARKET TRENDS AND OUTLOOK FOR NEW VS USED AND REFURBISHED SMARTPHONES

7. LANDSCAPE OF DISTRIBUTION CHANNEL - OEMs VS THIRD-PARTY VENDORS/PLATFORMS

8. IMPACT OF 5G ON USED AND REFURBISHED SMARTPHONES

9. MARKET SEGMENTATION

  • 9.1 By Geography
    • 9.1.1 North America
    • 9.1.2 Europe
    • 9.1.3 Asia-Pacific
    • 9.1.4 Rest of the World

10. COMPETITIVE LANDSCAPE

  • 10.1 Company Profiles*
    • 10.1.1 Samsung Electronics Co. Ltd
    • 10.1.2 Apple Inc.
    • 10.1.3 Amazon.com Inc.
    • 10.1.4 Verizon Communications Inc.
    • 10.1.5 AT&T Inc.
    • 10.1.6 Reboxed Limited
    • 10.1.7 Nippon Telephone Inc.
    • 10.1.8 Best Buy Co. Inc.
    • 10.1.9 Alibaba Group Holding Limited
    • 10.1.10 Paytm (One97 Communications Limited)
    • 10.1.11 Back Market
    • 10.1.12 FoneGiant
    • 10.1.13 Flipkart Internet Private Limited (Walmart Inc.)

11. INVESTMENT ANALYSIS

12. FUTURE OF THE MARKET

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Used and Refurbished Smartphone Industry Segmentation

A refurbished phone generally refers to a pre-owned handset that has been returned due to a fault and repaired for resale. Refurbished smartphones are a cost-effective solution for customers looking to save money while purchasing a smartphone.

The scope of the study covers both officially used and refurbished smartphone markets, where trade-in for upgrades in the mature market is also considered as part of the study. OEMs use it to push the adoption of premium devices by making upfront costs affordable, whereas telcos are using it to offer bundled services.

The used and refurbished smartphone market is segmented by geography (North America, Europe, Asia-Pacific, and the Rest of the World). The report offers market sizes in volume (shipment units) for all the above segments.

By Geography North America
Europe
Asia-Pacific
Rest of the World
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Used & Refurbished Smartphone Market Research FAQs

How big is the Used And Refurbished Smartphone Market?

The Used And Refurbished Smartphone Market size is expected to reach 375.99 million units in 2025 and grow at a CAGR of 7.61% to reach 542.55 million units by 2030.

What is the current Used And Refurbished Smartphone Market size?

In 2025, the Used And Refurbished Smartphone Market size is expected to reach 375.99 million units.

Who are the key players in Used And Refurbished Smartphone Market?

Samsung Electronics Co., Ltd., Apple Inc., Amazon.com, Inc., Verizon Communications, Inc. and AT&T Inc. are the major companies operating in the Used And Refurbished Smartphone Market.

Which is the fastest growing region in Used And Refurbished Smartphone Market?

North America is estimated to grow at the highest CAGR over the forecast period (2025-2030).

Which region has the biggest share in Used And Refurbished Smartphone Market?

In 2025, the Asia Pacific accounts for the largest market share in Used And Refurbished Smartphone Market.

What years does this Used And Refurbished Smartphone Market cover, and what was the market size in 2024?

In 2024, the Used And Refurbished Smartphone Market size was estimated at 347.38 million units. The report covers the Used And Refurbished Smartphone Market historical market size for years: 2019, 2020, 2021, 2022, 2023 and 2024. The report also forecasts the Used And Refurbished Smartphone Market size for years: 2025, 2026, 2027, 2028, 2029 and 2030.

Used And Refurbished Smartphone Market Research

Mordor Intelligence brings extensive expertise to the used and refurbished smartphone market. We deliver comprehensive insights through detailed analysis and consulting services. Our research thoroughly examines the used electronics market and the refurbished electronics market. We place particular focus on smartphone repair services and the growing smartphone repair industry. The report provides an in-depth analysis of smartphone refurbishment processes, phone recycling initiatives, and emerging trends in smartphone recycling. It is available in an easy-to-read report PDF format for immediate download.

This strategic market analysis benefits stakeholders across the value chain, from used phone wholesale operators to retail providers of refurbished smartphones. The report covers essential aspects of the used smartphone market, including smartphone buyback programs and used mobile device trading platforms. Stakeholders gain valuable insights into market dynamics, growth opportunities, and competitive strategies within the refurbished electronics sector. Our comprehensive coverage encompasses both established markets and emerging regions. This provides actionable intelligence for businesses operating in or planning to enter the used and refurbished cell phone industry.