Unified Communication-as-a-service in the Manufacturing Market Size, Share & Industry Analysis - Growth Trends & Forecasts (2025 - 2030)

The Unified Communication-As-A-Service in the Manufacturing Market Report is Segmented by Business Size (Small and Midsize Businesses, Enterprises), by Deployment Model (On-Premise, Cloud), by Geography (North America (United States, Canada), Europe (Germany, United Kingdom, France, Rest of Europe), Asia Pacific (China, India, Japan, Rest of the Asia Pacific), Rest of World). The Market Sizes and Forecasts are Provided in Terms of Value in USD for all the Above Segments.

Unified Communication-as-a-service in the Manufacturing Market Size, Share & Industry Analysis - Growth Trends & Forecasts (2025 - 2030)

UCaaS Manufacturing Market Size

UCaaS In The Manufacturing Market Summary
Study Period 2019 - 2030
Market Size (2025) USD 15.45 Billion
Market Size (2030) USD 38.26 Billion
CAGR (2025 - 2030) 19.88 %
Fastest Growing Market Asia Pacific
Largest Market North America
Market Concentration Low

Major Players

UCaaS In The Manufacturing Market Major Players

*Disclaimer: Major Players sorted in no particular order

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UCaaS Manufacturing Market Analysis

The UCaaS In The Manufacturing Market size is estimated at USD 15.45 billion in 2025, and is expected to reach USD 38.26 billion by 2030, at a CAGR of 19.88% during the forecast period (2025-2030).

  • Unified Communication as a Service (UCaaS) is transforming the manufacturing industry by offering integrated communication and collaboration solutions that enhance operational efficiency, streamline processes, and foster innovation.
  • The growth of the UCaaS market in manufacturing is driven by the increasing need for seamless communication across geographically dispersed teams, the rise of remote work, and the digital transformation initiatives within the industry. Manufacturers are leveraging UCaaS to improve internal and external communication, reduce downtime, and enhance decision-making processes through real-time data sharing and collaboration tools.
  • Moreover, the scalability and flexibility of UCaaS solutions make them ideal for manufacturing companies of all sizes. Small and medium-sized enterprises (SMEs) in the manufacturing sector can benefit from the cost-effective and scalable nature of UCaaS, which allows them to access advanced communication and collaboration tools without significant upfront investment. This democratization of technology is enabling SMEs to compete more effectively with larger players by enhancing their operational efficiency and agility.
  • For instance, in August 2024, Reinvent Telecom, which is a provider of wholesale unified communications, SIP trunking, business messaging, direct routing for Microsoft Teams and contact center solutions, launched MyCloud UCaaS, its next-generation unified communications and collaboration (UC&C) platform. MyCloud UCaaS was designed from the ground up to maximize revenue for Reinvent's white-label and co-branded reseller partners.
  • In addition to this, Microsoft Teams, integrated with Office 365, enables manufacturing teams to collaborate on documents, hold virtual meetings, and integrate with various business applications, thereby streamlining workflow and enhancing productivity. RingCentral's UCaaS solutions provide a comprehensive suite of communication tools, including voice, video, messaging, and contact center capabilities, which are crucial for maintaining efficient communication channels within manufacturing operations.
  • In conclusion, the growth of the UCaaS market in the manufacturing industry is being propelled by the need for enhanced communication and collaboration, the rise of digital transformation, and the integration of advanced technologies such as IoT.

UCaaS Manufacturing Industry Overview

Unified Communication-as-a-service in the Manufacturing market is highly fragmented, with the presence of major players like Cisco Systems, Inc., Tata Communications, Avaya Inc., 8X8, Inc., and Microsoft Corporation. Players in the market are adopting strategies such as partnerships and acquisitions to enhance their product offerings and gain sustainable competitive advantage.

UCaaS Manufacturing Market Leaders

  1. Cisco Systems, Inc

  2. Avaya Inc.

  3. 8x8, Inc.

  4. Microsoft Corporation

  5. Tata Communications Limited

  6. *Disclaimer: Major Players sorted in no particular order
Unified Communication-as-a-service in the Manufacturing market concentration
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UCaaS Manufacturing Market News

  • July 2024: Vodafone Business, together with its strategic partner RingCentral, Inc., is now offering its cloud-based unified communications-as-a-Service (UCaaS) platform, combining voice calling, video conferencing and instant messaging, in 20 countries globally with plans to extend it to more than 30 markets during early 2025. In addition, Vodafone Business is adding Contact Centre-as-a-Service (CCaaS) to its Unified Communications (UC) product portfolio, based on RingCentral’s RingCX contact centre solution.
  • February 2024: ASC Technologies AG, a provider for advanced software and cloud solutions, specialized in compliance recording and analysis of communication, has announced the partnership with CDM (Communications Design & Management), one of Australia's key ICT service providers. Within their Unified Communications practice, they have chosen ASC to provide global recording and analytics across their entire technology stack. With the strong uptake of Microsoft Teams, ASC’s solution Recording Insights means recordings are no longer just stored to disk but now provide invaluable information to shape customer's business decisions.

UCaaS In The Manufacturing Market Report - Table of Contents

1. INTRODUCTION

  • 1.1 Study Assumptions
  • 1.2 Scope of the Study

2. RESEARCH METHODOLOGY

3. EXECUTIVE SUMMARY

4. MARKET DYNAMICS

  • 4.1 Market Overview
  • 4.2 Industry Value Chain Analysis
  • 4.3 Industry Attractiveness - Porter's Five Forces Analysis
    • 4.3.1 Threat of New Entrants
    • 4.3.2 Bargaining Power of Buyers
    • 4.3.3 Bargaining Power of Suppliers
    • 4.3.4 Threat of Substitute Products
    • 4.3.5 Intensity of Competitive Rivalry

5. MARKET INSIGHTS

  • 5.1 Market Drivers
    • 5.1.1 Growing Trends Towards Mobility and BYOD
    • 5.1.2 Integrated Supply Chain Management
  • 5.2 Market Restraints
    • 5.2.1 Lack of Awareness About the Unified Communication-as-a-service

6. MARKET SEGMENTATION

  • 6.1 By Business Size
    • 6.1.1 Small and Midsize Business
    • 6.1.2 Enterprise
  • 6.2 By Deployment Mode
    • 6.2.1 On-Premises
    • 6.2.2 Cloud
  • 6.3 By Geography
    • 6.3.1 North America
    • 6.3.1.1 United States
    • 6.3.1.2 Canada
    • 6.3.2 Europe
    • 6.3.2.1 Germany
    • 6.3.2.2 United Kingdom
    • 6.3.2.3 France
    • 6.3.3 Asia
    • 6.3.3.1 China
    • 6.3.3.2 India
    • 6.3.3.3 Japan
    • 6.3.3.4 Australia and New Zealand
    • 6.3.4 Rest of World

7. COMPETITIVE LANDSCAPE

  • 7.1 Company Profiles
    • 7.1.1 Cisco Systems, Inc.
    • 7.1.2 Tata Communications Limited
    • 7.1.3 Avaya Inc.
    • 7.1.4 8X8, Inc.
    • 7.1.5 Microsoft Corporation
    • 7.1.6 Dimension Data
    • 7.1.7 DXC Technology Company
    • 7.1.8 Getronics
    • 7.1.9 IBM Corporation
    • 7.1.10 Mitel Networks Corporation
    • 7.1.11 RingCentral, Inc
    • 7.1.12 Verizon Wireless (Verizon Communications)
  • *List Not Exhaustive

8. INVESTMENT ANANLYSIS

9. FUTURE OF THE MARKET

**Subject to Availability
In the final report, Asia, Australia, and New Zealand will be studied together as 'Asia Pacific.' The geography segment of the final report will also include Rest of Europe, Rest of Asia Pacific, and and Latin America and Middle East and Africa will be considered together as 'Rest of the World'
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UCaaS Manufacturing Industry Segmentation

Implementation of UCaaS in the manufacturing industry brings various advantages, such as improved scalability, reliability, and collaboration among disparate workgroups. Types of unified communications as a service package include messaging tools, videoconferencing tools, and resources for facilitating different kinds of text and voice communications.

The unified communication-as-a-service in the manufacturing market is segmented by business size (small and midsize businesses, enterprises), by deployment model (on-premise, cloud), by geography (North America (United States, Canada), Europe (Germany, United Kingdom, France, Fest of Europe), Asia Pacific (China, India, Japan, Rest of Asia pacific), rest of world). The market sizes and forecasts are provided in terms of value in (USD) for all the above segments.

By Business Size Small and Midsize Business
Enterprise
By Deployment Mode On-Premises
Cloud
By Geography North America United States
Canada
Europe Germany
United Kingdom
France
Asia China
India
Japan
Australia and New Zealand
Rest of World
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UCaaS In The Manufacturing Market Research Faqs

How big is the UCaaS In The Manufacturing Market?

The UCaaS In The Manufacturing Market size is expected to reach USD 15.45 billion in 2025 and grow at a CAGR of 19.88% to reach USD 38.26 billion by 2030.

What is the current UCaaS In The Manufacturing Market size?

In 2025, the UCaaS In The Manufacturing Market size is expected to reach USD 15.45 billion.

Who are the key players in UCaaS In The Manufacturing Market?

Cisco Systems, Inc, Avaya Inc., 8x8, Inc., Microsoft Corporation and Tata Communications Limited are the major companies operating in the UCaaS In The Manufacturing Market.

Which is the fastest growing region in UCaaS In The Manufacturing Market?

Asia Pacific is estimated to grow at the highest CAGR over the forecast period (2025-2030).

Which region has the biggest share in UCaaS In The Manufacturing Market?

In 2025, the North America accounts for the largest market share in UCaaS In The Manufacturing Market.

What years does this UCaaS In The Manufacturing Market cover, and what was the market size in 2024?

In 2024, the UCaaS In The Manufacturing Market size was estimated at USD 12.38 billion. The report covers the UCaaS In The Manufacturing Market historical market size for years: 2019, 2020, 2021, 2022, 2023 and 2024. The report also forecasts the UCaaS In The Manufacturing Market size for years: 2025, 2026, 2027, 2028, 2029 and 2030.

UCaaS In The Manufacturing Industry Report

Statistics for the 2025 UCaaS In The Manufacturing market share, size and revenue growth rate, created by Mordor Intelligence™ Industry Reports. UCaaS In The Manufacturing analysis includes a market forecast outlook for 2025 to 2030 and historical overview. Get a sample of this industry analysis as a free report PDF download.