unified-communication-as-a-service-in-retail-voip-internet-telephony-unified-communications-collaboration-conferencing-industry
Published

August 2016

Unified Communication as-a-service in Retail : VOIP, Internet Telephony, Unified Communications, Collaboration, Conferencing - Growth, Trends and Forecasts (2014 2019)

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At present, the retail industry has become much too competitive. With retail stores dispersed across different locations, communication between them remains a key challenge. With globalization and educated customers, this task has become even more difficult. Store associates have to become experts in every product they sell as customers have become more conscious about the degree of service they are being provided. UCaaS provides store managers, associates and corporate offices with the tools they need to interact more effectively, enabling them to deliver superior customer service. This market is expected to grow at a CAGR of 18.65% for the period 2014-2019.

Reasons to buy this report

1)Report gives complete market insights, the driving forces of the market, the challenges market faces, technologies and their applications

2) A complete market breakdown has been done by different geographies along with the country level segmentation to give a detailed picture of the market.

3) The report also gives information on major vendors and their products, their existing share in the market, strategies they adopt along with the financials, recent developments and profile of these vendors.

 Who should be interested in this report?

1) Vendors who are into manufacturing of these products as they can get an overview of what competitors are doing and also which markets they can look forward to expand their operations

2) Investors who are willing to invest in this market

3) Consultants who can have readymade analysis to guide their clients

4) Anyone who wants to know about this industry 

Leaders

1 Microsoft

2 Tieto

3 Avaya

4 IBM

5 Microsoft

6 Cisco

7 Alcatel-Lucent

8 Verizon

9 Voss

10 CSC

11 NEC

Challengers

18×8, Inc.

2 Mitel

3 CallTower

4 Dimension Data

5 KPN Getronics

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