At present, the retail industry has become much too competitive. With retail stores dispersed across different locations, communication between them remains a key challenge. With globalization and educated customers, this task has become even more difficult. Store associates have to become experts in every product they sell as customers have become more conscious about the degree of service they are being provided. UCaaS provides store managers, associates and corporate offices with the tools they need to interact more effectively, enabling them to deliver superior customer service. This market is expected to grow at a CAGR of 18.65% for the period 2014-2019.
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