Unified Communication As-A-Service In Energy Market Size & Share Analysis - Growth Trends & Forecasts (2025 - 2030)

The Unified Communication As-A-Service in Energy Market Report Segments the Industry Into by Component (Telephony, Collaboration Tools, Unified Messaging, Conferencing, and More), Deployment Model (Private, Public, and Hybrid), Enterprise Size (Large Enterprise, and Small and Medium Enterprise), Energy Subsector (Oil and Gas, Power Generation, and More), and Geography.

UCaaS In Energy Market Size and Share

Image © Mordor Intelligence. Reuse requires attribution under CC BY 4.0.

Compare market size and growth of UCaaS In Energy Market with other markets in Technology, Media and Telecom Industry

UCaaS In Energy Market Analysis by Mordor Intelligence

The UCaaS in energy market size stood at USD 2 billion in 2025 and is forecast to reach USD 3.53 billion by 2030, translating into a 12.08% CAGR over 2025-2030. Rapid digitalization, rising field-worker collaboration needs and the fusion of operational technology with information technology are accelerating adoption. Utilities are modernizing grids, oil and gas operators are digitizing wells, and renewable asset owners are deploying cloud-native tools, all of which demand unified communications that operate reliably across harsh, distributed environments. Edge architectures, private-5G connectivity and consumption-based pricing lower total cost of ownership, while cyber-resilience mandates push firms to standardize on secure, unified voice and video platforms. Competitive intensity is moderate; large telecom groups, cloud vendors and energy-focused specialists seek share through hybrid deployments and domain-specific features. Although integration complexity and data-sovereignty rules slow some projects, regulatory support for modern, AI-enabled communications continues to unlock opportunities across segments and regions.

Key Report Takeaways

  • By component, telephony accounted for 37.5% of the UCaaS in energy market share in 2024, while Contact-Center-as-a-Service is advancing at a 17.86% CAGR through 2030.
  • By deployment model, public cloud held 60.4% of the UCaaS in energy market size in 2024, whereas hybrid solutions are expanding at 21.2% CAGR between 2025-2030.
  • By enterprise size, large enterprises dominated with 71.8% share in 2024, but SMEs are forecast to post an 18.2% CAGR to 2030.
  • By energy sub-sector, utilities transmission & distribution led with 34.2% revenue share in 2024; renewable energy assets are projected to grow at a 23.5% CAGR to 2030. 
  • By geography, North America commanded 44.3% revenue in 2024; Asia-Pacific is projected to register a 19.8% CAGR to 2030.

Segment Analysis

By Component: Contact Centers Drive Service Transformation

Telephony retained the biggest slice of the UCaaS in energy market share at 37.5% in 2024, supported by voice-centric safety protocols across plants and pipelines [2]Oracle, “Utilities Call on Oracle AI to Transform Customer Service,” oracle.com. Yet Contact-Center-as-a-Service (CCaaS) is projected to post a 17.86% CAGR through 2030 as utilities deploy AI chatbots and omnichannel interfaces to handle outage reports and billing queries. This pivot improves satisfaction scores while trimming call-handling costs.

Beyond front-office gains, CCaaS also integrates with outage-management systems and smart-meter data, letting agents proactively alert customers during grid events. Collaboration suites, unified messaging and conferencing tools meanwhile serve internal teams by unifying desktop, mobile and field devices. Across the forecast, the UCaaS in energy market size attributable to “other services” such as API integrations will expand steadily as operators embed communications within IoT and maintenance workflows.

Image © Mordor Intelligence. Reuse requires attribution under CC BY 4.0.

Note: Segment shares of all individual segments available upon report purchase

By Deployment Model: Hybrid Solutions Gain Momentum

Public cloud instances commanded 60.4% of the UCaaS in energy market size in 2024 due to rapid spin-up times and minimal hardware needs. However enterprises seeking local data residency for SCADA conversations or incident recordings are driving hybrid models toward a 21.2% CAGR. Hybrid designs route low-risk traffic via hyperscale regions while anchoring sensitive streams in on-premises or edge nodes.

This architecture balances agility with compliance and has become popular among European utilities navigating strict privacy statutes. Private deployments remain vital for nuclear plants and offshore rigs where full isolation is mandatory, yet rising maintenance costs encourage gradual migration of non-critical workloads to cloud touchpoints, underscoring hybrid’s long-term appeal.

By Enterprise Size: SMEs Embrace Cloud Communications

Large firms still held 71.8% revenue in 2024 as multibillion-dollar asset bases require complex, multi-site communication backbones. SMEs nonetheless are forecast to expand at an 18.2% CAGR because consumption-based pricing removes cap-ex hurdles. Local solar installers, regional oilfield services and municipal co-ops now access the same enterprise-grade calling, video and messaging as supermajors without heavy IT staff.

Regulators encouraging energy-efficiency audits further boost adoption; SMEs deploy UCaaS analytics to monitor field crews and remote inspections, cutting travel emissions. As a result, the UCaaS in energy market share attributable to smaller companies will rise steadily, although absolute revenue still skews toward majors that invest in custom integrations and global licenses.

UCaaS In Energy Market: Market Share by Enterprise Size
Image © Mordor Intelligence. Reuse requires attribution under CC BY 4.0.

By Energy Sub-Sector: Renewables Lead Digital Transformation

Utilities transmission and distribution captured 34.2% of 2024 turnover because grid-modernization mandates prioritize resilient dispatch and customer contact. Conversely, renewable energy assets are forecast to log a 23.5% CAGR, the fastest within the UCaaS in energy market, as wind and solar farms require constant telemetry and technician coordination.

Remote substations, inverter skids and battery sites rely on cloud-hosted video rooms and push-to-talk apps that operate across low-bandwidth links. Oil and gas remains sizeable thanks to digital oilfield investments, while mining leans on ruggedized devices and underground leaky-feeder networks that now integrate with cloud dashboards. Each sub-sector’s roadmap therefore influences feature prioritization—from latency-tolerant back-office chat to millisecond-critical voice paths.

Geography Analysis

North America’s 44.3% 2024 revenue share reflects a large installed base of digital oilfields, smart-grid pilots and mature cloud infrastructure. Federal stimulus for grid resilience coupled with private-5G pilots in shale basins underpin continued demand. The UCaaS in energy market size attributable to utilities alone is set to climb as investor-owned firms upgrade contact centers to manage electrification queries.

Asia-Pacific will expand at a 19.8% CAGR through 2030 as China accelerates AI-based power-sector reforms and India opens renewable corridors that require cloud-integrated communications [3]GSMA, “The Mobile Economy Asia Pacific 2024,” gsma.com . Regional governments endorse domestic data hosting, spurring hybrid models and local edge nodes. Japanese gas distributors and Australian LNG exporters likewise integrate UCaaS to oversee remote assets and meet workforce-safety mandates.

Europe maintains steady momentum driven by Fit-for-55 regulations demanding cyber-secure, interoperable grids. Cross-border energy exchanges and offshore wind clusters necessitate real-time coordination among TSOs and service vessels. Eastern European grids, seeking to reduce Russian gas dependency, invest in cloud-native dispatch tools. Meanwhile, Middle East and Africa embrace private-LTE and 5G for mega-projects, yet connectivity gaps in rural production sites restrain full-scale adoption. Across all regions, regulatory clarity and reliable broadband remain key determinants of rollout pace.

UCaaS In Energy Market CAGR (%), Growth Rate by Region
Image © Mordor Intelligence. Reuse requires attribution under CC BY 4.0.

Competitive Landscape

Incumbent UCaaS giants—Microsoft, Cisco and Zoom—leverage global data-center footprints and robust partner ecosystems to serve multi-national energy majors. They tailor compliance modules for NERC-CIP, GDPR and local content rules while integrating with digital-oilfield and SCADA vendors. Cisco’s partnership with utilities on grid-edge routers exemplifies vertical focus. Microsoft deepens ties through Azure-based industrial apps, as seen in its multiyear pact with Baker Hughes that embeds UCaaS hooks into predictive-maintenance workflows.

Specialists such as Tata Communications and Orange offer end-to-end managed services combining satellite backhaul, cyber-SOC and UCaaS, appealing to operators with limited IT headcount. Armada’s edge-cloud stack showcases innovation, fusing local compute with low-latency communications for remote fields. Open RAN pioneers bundle flexible radios that interwork with UCaaS, promising unified communications over energy-owned spectrum.

Competition now centers on hybrid orchestration, AI-driven contact-center analytics and consumption-based licensing. Vendors that prove ROI via reduced downtime or faster outage response win mindshare. Market-entry barriers remain moderate; however, rigorous certification for safety-critical voice and long sales cycles favor vendors with deep domain references. Overall, differentiated energy-specific capabilities, secure hybrid hosting and transparent pricing emerge as the decisive levers in this moderately concentrated field.

UCaaS In Energy Industry Leaders

  1. West Corporation

  2. Polycom Inc.

  3. Cisco Systems, Inc.

  4. Microsoft Corporation

  5. Verizon Enterprise Solutions, LLC

  6. *Disclaimer: Major Players sorted in no particular order
UCaaS In Energy Market Concentration
Image © Mordor Intelligence. Reuse requires attribution under CC BY 4.0.
Need More Details on Market Players and Competitors?
Download PDF

Recent Industry Developments

  • July 2025: Google signed a USD 3 billion hydropower agreement with Brookfield Asset Management to power data-center AI workloads, underscoring the tight link between tech firms and clean-energy infrastructure.
  • July 2025: President Trump announced over USD 90 billion in AI and energy investments in Pennsylvania, including USD 25 billion from Google for data centers and USD 6 billion from CoreWeave for AI facilities.
  • June 2025: TotalEnergies partnered with Mistral AI to establish a joint lab that applies AI to production optimization and customer experience.
  • May 2025: Schneider Electric launched a multi-year program to build an AI-native ecosystem for sustainability, featuring agentic AI that autonomously optimizes energy operations.

Table of Contents for UCaaS In Energy Industry Report

1. INTRODUCTION

  • 1.1 Study Assumptions and Market Definition
  • 1.2 Scope of the Study

2. RESEARCH METHODOLOGY

3. EXECUTIVE SUMMARY

4. MARKET LANDSCAPE

  • 4.1 Market Overview
  • 4.2 Market Drivers
    • 4.2.1 Proliferation of cloud-native energy IT ecosystems
    • 4.2.2 Edge-enabled remote asset collaboration
    • 4.2.3 5G private networks in oilfields and plants
    • 4.2.4 Vendor shift to consumption-based pricing
    • 4.2.5 O-RAN integration with UCaaS for field comms
    • 4.2.6 Cyber-resilient voice/video mandates by regulators
  • 4.3 Market Restraints
    • 4.3.1 OT-IT integration complexity in legacy assets
    • 4.3.2 Persistent data-sovereignty hurdles
    • 4.3.3 Volatile energy prices delaying IT cap-ex
    • 4.3.4 Limited last-mile connectivity in remote sites
  • 4.4 Evaluation of Critical Regulatory Framework
  • 4.5 Value Chain Analysis
  • 4.6 Technological Outlook
  • 4.7 Porter's Five Forces
    • 4.7.1 Bargaining Power of Suppliers
    • 4.7.2 Bargaining Power of Buyers
    • 4.7.3 Threat of New Entrants
    • 4.7.4 Threat of Substitutes
    • 4.7.5 Competitive Rivalry
  • 4.8 Key Use Cases and Case Studies
  • 4.9 Impact on Macroeconomic Factors of the Market
  • 4.10 Investment Analysis

5. MARKET SEGMENTATION

  • 5.1 By Component
    • 5.1.1 Telephony
    • 5.1.2 Collaboration Tools
    • 5.1.3 Unified Messaging
    • 5.1.4 Conferencing
    • 5.1.5 Contact-Center-as-a-Service
    • 5.1.6 Other Services
  • 5.2 By Deployment Model
    • 5.2.1 Public
    • 5.2.2 Private
    • 5.2.3 Hybrid
  • 5.3 By Enterprise Size
    • 5.3.1 Large Enterprises
    • 5.3.2 Small and Medium Enterprises
  • 5.4 By Energy Sub-Sector
    • 5.4.1 Oil and Gas
    • 5.4.2 Power Generation
    • 5.4.3 Utilities (TandD)
    • 5.4.4 Renewable Energy Assets
    • 5.4.5 Mining and Extraction
  • 5.5 By Geography
    • 5.5.1 North America
    • 5.5.1.1 United States
    • 5.5.1.2 Canada
    • 5.5.1.3 Mexico
    • 5.5.2 South America
    • 5.5.2.1 Brazil
    • 5.5.2.2 Argentina
    • 5.5.2.3 Rest of South America
    • 5.5.3 Europe
    • 5.5.3.1 Germany
    • 5.5.3.2 United Kingdom
    • 5.5.3.3 France
    • 5.5.3.4 Italy
    • 5.5.3.5 Spain
    • 5.5.3.6 Russia
    • 5.5.3.7 Rest of Europe
    • 5.5.4 Asia-Pacific
    • 5.5.4.1 China
    • 5.5.4.2 Japan
    • 5.5.4.3 India
    • 5.5.4.4 South Korea
    • 5.5.4.5 Australia and New Zealand
    • 5.5.4.6 Rest of Asia-Pacific
    • 5.5.5 Middle East and Africa
    • 5.5.5.1 Middle East
    • 5.5.5.1.1 Saudi Arabia
    • 5.5.5.1.2 United Arab Emirates
    • 5.5.5.1.3 Turkey
    • 5.5.5.1.4 Rest of Middle East
    • 5.5.5.2 Africa
    • 5.5.5.2.1 South Africa
    • 5.5.5.2.2 Nigeria
    • 5.5.5.2.3 Egypt
    • 5.5.5.2.4 Rest of Africa

6. COMPETITIVE LANDSCAPE

  • 6.1 Market Concentration
  • 6.2 Strategic Moves
  • 6.3 Market Share Analysis
  • 6.4 Company Profiles {(includes Global level Overview, Market level overview, Core Segments, Financials as available, Strategic Information, Market Rank/Share for key companies, Products and Services, and Recent Developments)}
    • 6.4.1 Verizon Communications Inc.
    • 6.4.2 Microsoft Corporation
    • 6.4.3 Cisco Systems, Inc.
    • 6.4.4 RingCentral, Inc.
    • 6.4.5 Google LLC
    • 6.4.6 8x8, Inc.
    • 6.4.7 Zoom Video Communications, Inc.
    • 6.4.8 Avaya LLC
    • 6.4.9 BT Group plc
    • 6.4.10 Vodafone Group Plc
    • 6.4.11 AT&T Inc.
    • 6.4.12 Vonage Holdings Corp.
    • 6.4.13 Genesys Telecommunications Laboratories, Inc.
    • 6.4.14 Twilio Inc.
    • 6.4.15 Mitel Networks Corporation
    • 6.4.16 NEC Corporation
    • 6.4.17 ALE International SAS
    • 6.4.18 West Technology Group, LLC
    • 6.4.19 Plantronics, Inc.
    • 6.4.20 Fuze, Inc.
    • 6.4.21 Tata Communications Limited
    • 6.4.22 Orange SA
    • 6.4.23 GoTo Group, Inc.

7. MARKET OPPORTUNITIES AND FUTURE OUTLOOK

  • 7.1 White-space and Unmet-Need Assessment
You Can Purchase Parts Of This Report. Check Out Prices For Specific Sections
Get Price Break-up Now

Global UCaaS In Energy Market Report Scope

Unified communications as as-a-service delivers synchronized business communications technologies on a single cloud-based platform. Service providers utilize VOIP and IP telephony technology to equip traditional business phone systems with instant messaging, video conferencing, and related web services. The enterprise communication advantages that UCaaS offers include improved collaboration across teams, quick deployment, scalability, and a reduced total cost of ownership.

Unified communication-as-a-service in the energy market is segmented by component (telephony, collaboration, unified messaging, conferencing, and other services), deployment model (private, public, and hybrid model), enterprise size (large enterprise and small & medium enterprise), and geography (North America, Europe, Asia Pacific, Latin America, and Middle East and Africa).

The market sizes and forecasts are provided in terms of value (USD) for all the above segments.

By Component Telephony
Collaboration Tools
Unified Messaging
Conferencing
Contact-Center-as-a-Service
Other Services
By Deployment Model Public
Private
Hybrid
By Enterprise Size Large Enterprises
Small and Medium Enterprises
By Energy Sub-Sector Oil and Gas
Power Generation
Utilities (TandD)
Renewable Energy Assets
Mining and Extraction
By Geography North America United States
Canada
Mexico
South America Brazil
Argentina
Rest of South America
Europe Germany
United Kingdom
France
Italy
Spain
Russia
Rest of Europe
Asia-Pacific China
Japan
India
South Korea
Australia and New Zealand
Rest of Asia-Pacific
Middle East and Africa Middle East Saudi Arabia
United Arab Emirates
Turkey
Rest of Middle East
Africa South Africa
Nigeria
Egypt
Rest of Africa
By Component
Telephony
Collaboration Tools
Unified Messaging
Conferencing
Contact-Center-as-a-Service
Other Services
By Deployment Model
Public
Private
Hybrid
By Enterprise Size
Large Enterprises
Small and Medium Enterprises
By Energy Sub-Sector
Oil and Gas
Power Generation
Utilities (TandD)
Renewable Energy Assets
Mining and Extraction
By Geography
North America United States
Canada
Mexico
South America Brazil
Argentina
Rest of South America
Europe Germany
United Kingdom
France
Italy
Spain
Russia
Rest of Europe
Asia-Pacific China
Japan
India
South Korea
Australia and New Zealand
Rest of Asia-Pacific
Middle East and Africa Middle East Saudi Arabia
United Arab Emirates
Turkey
Rest of Middle East
Africa South Africa
Nigeria
Egypt
Rest of Africa
Need A Different Region or Segment?
Customize Now

Key Questions Answered in the Report

What is the current size of the UCaaS in energy market?

The global UCaaS in energy market size reached USD 2 billion in 2025.

How fast is the UCaaS in energy market expected to grow?

It is projected to register a 12.08% CAGR between 2025 and 2030.

Which component is growing the fastest?

Contact-Center-as-a-Service is forecast to expand at 17.86% CAGR as utilities modernize customer engagement.

Why are hybrid deployments gaining popularity?

Hybrid models balance public-cloud scalability with on-premises data-sovereignty and security needs, driving a 21.2% CAGR.

Page last updated on: July 16, 2025

UCaaS In Energy Market Report Snapshots