Convergent Billing System Market Size & Share Analysis - Growth Trends & Forecasts (2025 - 2030)

The Report Includes Global Convergent Billing Solution and the Market is Segmented by Component (Solution, Services), Deployment (Cloud, On-premise), Solutions (Bill Cycle Optimization, Billing Account Management, Automated Invoice and Bill Generation, Payment and Collection, Customer Relationship Management), and Geography (North America, Europe, Asia Pacific, Latin America, Middle East and Africa). The market sizes and forecasts are provided in terms of value (USD Million) for all the above segments.

Convergent Billing System Market Size & Share Analysis - Growth Trends & Forecasts (2025 - 2030)

Convergent Billing Market Size

convergent billing market
Study Period 2019 - 2030
Base Year For Estimation 2024
Forecast Data Period 2025 - 2030
CAGR 22.00 %
Fastest Growing Market Asia Pacific
Largest Market North America
Market Concentration Medium

Major Players

telecom billing outsourcing market

*Disclaimer: Major Players sorted in no particular order

Compare market size and growth of Convergent Billing Market with other markets in Technology, Media and Telecom Industry

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Convergent Billing Market Analysis

The Convergent Billing Market is expected to register a CAGR of 22% during the forecast period.

  • Convergent billing provides an efficient method to consolidate all billing tasks and leads to enhanced transparency in the billing process. It provides a holistic view of the customer in real-time, which helps create bundling and discounting services, keeping the customers in mind.
  • With the increasing technological integration, the complexity of the new service architecture is increasing, due to which the telcos are facing several challenges, such as rapidly dwindling revenues. Hence, the telcos are increasingly focusing on bundled offerings, flexible discounting rules, cross-sell campaigns, and hassle-free customer experience. Hence, the adoption of convergent billing systems increases, as it provides a single-window solution for an operator's billing requirements and a corporate or enterprises' bundled offerings.
  • With the rollouts of 5G technology globally, the need for convergent billing solutions is increasing, further creating ample opportunities for solution providers to gain market traction. For instance, Huawei recently launched Convergent Billing System (CBS) R20, which was declared the industry's first-ever 5G SA network-based monetization solution in London. The solution has already been deployed over the stc Kuwait 5G SA's network, whereas the 'Dedicated Access' was offered to enterprises with guaranteed Service Level Agreements (SLAs).
  • The COVID-19 crisis had a positive impact on the growth of a few sectors, including IT and telecommunications. The demand for digital services especially has escalated at a high rate in past few months. Nevertheless, the decrease in business activities and manual business operations such as partnerships lead to boost the adoption of convergent billing solutions.

Convergent Billing Industry Overview

The competitive landscape of the Convergent Billing Market is expected to move towards fragmentation owing to the presence and emergence of several market players globally. The solution providers are innovating to launch advanced solutions in the market to gain maximum traction. Also, various organizations in the market are collaborating with the solution providers to stimulate the adoption of these solutions.

  • October 2020 - SAP launched SAP Convergent Charging 2020 FPS, a UX renovation to provide a best-in-class, consistent, and modern user experience to its customers through the adoption of the SAP Fiori user experience design. They especially now delivered the long-awaited ability for pricing specialists to quickly configure basic rate plans including usage and recurring charges with a top-down approach.
  • June 2020- Tridens known for its innovative cloud-based Monetization platform, consulting, and software engineering services to enterprises announced it had entered a partnership with Congero Technology Group, Maribor, Slovenia that will help bring Tridens to a position to attract and support more business partners in the North American market and help Congero in obtaining customers in the European market.

Convergent Billing Market Leaders

  1. IBM Corporation

  2. Amdocs, Inc.

  3. Oracle Corporation

  4. CSG Systems International, Inc.

  5. Telefonaktiebolaget LM Ericsson

  6. *Disclaimer: Major Players sorted in no particular order
 IBM Corporation, Amdocs, Inc., Oracle Corporation, CSG Systems International, Inc., Telefonaktiebolaget LM Ericsson,  Comarch SA
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Convergent Billing Market Report - Table of Contents

1. INTRODUCTION

  • 1.1 Study Assumptions & Market Definition
  • 1.2 Scope of the Study

2. RESEARCH METHODOLOGY

3. EXECUTIVE SUMMARY

4. MARKET DYNAMICS

  • 4.1 Market Overview
  • 4.2 Market Drivers
    • 4.2.1 Digitization of the Telecom Sector
    • 4.2.2 Increasing Complexity of New Service Architecture and Increasing Demand for Unified Services
    • 4.2.3 Increasing Focus on Customer Satisfaction
  • 4.3 Market Restraints
    • 4.3.1 The Inclination Towards Traditional Billing Systems
  • 4.4 Industry Attractiveness - Porter's Five Forces Analysis
    • 4.4.1 Bargaining Power of Suppliers
    • 4.4.2 Bargaining Power of Buyers/Consumers
    • 4.4.3 Threat of New Entrants
    • 4.4.4 Threat of Substitute Products
    • 4.4.5 Intensity of Competitive Rivalry
  • 4.5 Assessment of Impact of Covid-19 on the Market

5. MARKET SEGMENTATION

  • 5.1 Component
    • 5.1.1 Solution
    • 5.1.2 Services
  • 5.2 Deployment
    • 5.2.1 On-Cloud
    • 5.2.2 On-Premise
  • 5.3 Solutions
    • 5.3.1 Bill Cycle Optimization
    • 5.3.2 Billing Account Management
    • 5.3.3 Automated Invoice and Bill Generation
    • 5.3.4 Payment and Collection
    • 5.3.5 Customer Relationship Management
  • 5.4 Geography
    • 5.4.1 North America
    • 5.4.2 Europe
    • 5.4.3 Asia Pacific
    • 5.4.4 Latin America
    • 5.4.5 Middle East and Africa

6. COMPETITIVE LANDSCAPE

  • 6.1 Company Profiles*
    • 6.1.1 IBM Corporation
    • 6.1.2 Amdocs, Inc.
    • 6.1.3 Oracle Corporation
    • 6.1.4 CSG Systems International, Inc.
    • 6.1.5 Telefonaktiebolaget LM Ericsson
    • 6.1.6 Comarch SA
    • 6.1.7 Formula Telecom Solutions Ltd.
    • 6.1.8 Nexign, JSC
    • 6.1.9 Amdocs, Inc.
    • 6.1.10 Huawei Technologies Co., Ltd.

7. INVESTMENT ANALYSIS

8. MARKET OPPORTUNITIES AND FUTURE TRENDS

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Convergent Billing Industry Segmentation

A convergent billing system is the integration of various service charges in a single customer invoice by creating a unified view of the customer. It provides a high-capacity, flexible, and scalable service-agnostic telecom billing data management system, which enables the service providers to monetize services ranging from traditional telecommunications through MVNO and IoT to modern digital services.

Component Solution
Services
Deployment On-Cloud
On-Premise
Solutions Bill Cycle Optimization
Billing Account Management
Automated Invoice and Bill Generation
Payment and Collection
Customer Relationship Management
Geography North America
Europe
Asia Pacific
Latin America
Middle East and Africa
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Convergent Billing Market Research FAQs

What is the current Convergent Billing Market size?

The Convergent Billing Market is projected to register a CAGR of 22% during the forecast period (2025-2030)

Who are the key players in Convergent Billing Market?

IBM Corporation, Amdocs, Inc., Oracle Corporation, CSG Systems International, Inc. and Telefonaktiebolaget LM Ericsson are the major companies operating in the Convergent Billing Market.

Which is the fastest growing region in Convergent Billing Market?

Asia Pacific is estimated to grow at the highest CAGR over the forecast period (2025-2030).

Which region has the biggest share in Convergent Billing Market?

In 2025, the North America accounts for the largest market share in Convergent Billing Market.

What years does this Convergent Billing Market cover?

The report covers the Convergent Billing Market historical market size for years: 2019, 2020, 2021, 2022, 2023 and 2024. The report also forecasts the Convergent Billing Market size for years: 2025, 2026, 2027, 2028, 2029 and 2030.

Convergent Billing Industry Report

Statistics for the 2025 Convergent Billing market share, size and revenue growth rate, created by Mordor Intelligence™ Industry Reports. Convergent Billing analysis includes a market forecast outlook for 2025 to 2030 and historical overview. Get a sample of this industry analysis as a free report PDF download.