Canada Facility Management Market - Growth, Trends, COVID-19 Impact, and Forecasts (2022 - 2027)

Canada Facility Management Market is segmented by Facility Management Type ( In-house Facility Management, Outsourced Facility Management, Integrated Facility Management)), By Offering Type (Hard FM, Soft FM), By End-User ( Commercial, Institutional, Public/Infrastructure, Industrial).

Market Snapshot

Canada Facility Management Market Size
Study Period: 2020-2027
Base Year: 2021
CAGR: 8.83 %

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Market Overview

The Canadian facility management market is expected to register a CAGR of 8.83% during the forecast period of 2022 - 2027.

  • Rapid urbanization and immigration of skilled labor from across the globe increased the investments in co-living and office spaces in the country. According to Canadian Real Estate Association, as of April 2022, the actual national home sales price increased by 11.2% year on year in March 2020 as compared to last year.
  • Furthermore, the booming Internet of Things (IoT) market, integration of facility management in building design, and increasing demand for cyber and information security management are expected to positively influence the Canadian facility management market in the coming years.
  • Leading companies are integrating such technologies with their facility management solutions to improve productivity, thus reducing the cost of operations. For instance, in April 2022, Visionstate Corp. further upgraded its application with IoT, which is quickly gaining traction in the facility management sector under the branded name WANDA. It is a mobile application incorporating QR code functionality that tracks cleaning and maintenance activities and measures those activities against new and more stringent protocols.
  • The Canadian market is expected to face challenges due to demographic changes affecting the number of active skilled workers. Travel restrictions throughout most of 2020 and 2021 delayed the processing of overseas applications, which led to an increase in the size of the processing inventory. As a result of the temporary pause, the federal high-skilled processing inventory has been cut by more than half, decreasing from approximately 111,900 people in September 2021 to just 48,000 people by March 2022.

Scope of the Report

The study tracks the facility management (FM) industry trends in Canada, and the market estimations are arrived at by analyzing the revenues accrued by the service providers. The core objective is to analyze the scope for in-house and outsourced FM.​The market estimates and projections are for both the segments and have been arrived at considering the impact of covid on the current estimate as well the future projections.

The key end-user segments considered for the study include commercial buildings, retail, government and public entities, and manufacturing and industrial, among other end-users.​The study tracks the impact of COVID-19 on the key sectors and the nature of the service delivery by considering a wide range of factors. The effect of COVID-19 on future market projections is also analyzed in the study. ​

Facility Management
In-house Facility Management
Outsourced Facility Management
Single FM
Bundled FM
Integrated FM
Offering Type
Hard FM
Soft FM
Other End-Users

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Key Market Trends

Outsourced Facility Management to Show Significant Growth

  • Outsourcing facility management service providers entails primarily delegating task management to separate entities. It also entails having a different field manager for each service the organization requires, such as cleaning, reception, and vending machines. Using the services of specialized service providers has several advantages.
  • The outsourced FM has been successfully used in various sectors, including the public sector, retail, professional services, healthcare, technology, logistics, manufacturing, and education. The areas that FM services look after vary widely, primarily depending on their type, the size of the company, and the sector in which it operates. Some organizations will only require a single service solution provider. This is driving the demand for single FM in the country.
  • A company such as CBRE optimizes workplace performance while ensuring success with superior facility management and maintenance service. Currently, the company employs 340 professionals and has over 90 MSF under management in Canada.
Canada Facility Management Market Share

Commercial industry is expected to Hold the Highest Market Share

  • The commercial end-user sector covers office buildings occupied by business services, such as corporate offices of manufacturers, IT and communication, and other service providers. Owing to this, the provision of necessary fitments and interiors and commercial buildings decoration and management has gained significant importance, thereby driving the market in the country's commercial sector.
  • According to Canada Real Estate Market Outlook published in February 2021, the Canadian commercial real estate investment market is recovering from the coronavirus (COVID-19) crisis. Investment volumes in 2020 stood at CAD 35.28 billion as compared to CAD 45.17 billion in 2019. It is further expected to increase across all real estate sectors, reaching CAD 42.6 billion in 2021. This further suggested the growth in the studied market.
  • The government entities are also taking necessary measures to efficiently utilize the government-owned spaces in Ontario, which has one of the largest and most complex real estate portfolios in Canada, from schools to courthouses. Further, During Ontario's 2022 budget, released in May 2022, the province announced plans to design, test, and implement co-working spaces in smaller cities and towns for Ontario Public Service employees, as well as optimize more government-owned offices.
  • Such initiatives across the state are expected to drive the need for in-house and outsourced facility management services. Further, To help people live and work in their communities, the OPS will examine how best to design hybrid workplace environments that help reduce transportation congestion, contribute to environmental conservation and reduce future real estate costs while also maintaining excellence in the delivery of services.
Canada Facility Management Market Growth

Competitive Landscape

The Canadian facility management market is highly competitive and consists of several major players. In terms of market share, few of the major players currently dominate the market. However, with innovative and sustainable packaging, many companies are increasing their market presence by securing new contracts and by tapping new markets.

  • August 2021 - The commercial real estate firm JLL assumed operations of Ivanhoe Cambridge's retail properties across Canada. As of October 1, Ivanhoé Cambridge will transition the operations of its Canadian Shopping Centersover to JLL, the largest third-party retail property management company in North America.

Recent Developments

  • February 2022 - Dexterra Group Inc. announced the acquisition of a privately owned TRICOM Facility Services group of companies that delivers contract janitorial and associated building maintenance services and supplies custodial equipment and consumables to clients in major centers across Canada.
  • June 2021 - Public Services and Procurement Canada (PSPC) renewed its contract to oversee the facility management service of the Canadian High Arctic Research Station (CHARS) campus, a world-class Arctic research facility that brings an enhanced level of research and analytical capability to Canada’s North. A wide range of services will be delivered under the new contract, including building operations and maintenance; management of service calls and incidents; emergency work services; warranty-related services; janitorial requirements; accommodation management; fume hood maintenance; environmental management; management of utilities; inventory management; building management planning; building performance reviews; and minor repairs.

Table of Contents


    1. 1.1 Study Assumptions and Market Definition

    2. 1.2 Scope of the Study




    1. 4.1 Market Overview

    2. 4.2 Industry Attractiveness - Porters Five Forces Analysis

      1. 4.2.1 Threat of New Entrants

      2. 4.2.2 Bargaining Power of Buyers

      3. 4.2.3 Bargaining Power of Suppliers

      4. 4.2.4 Threat of Substitute Products

      5. 4.2.5 Intensity of Competitive Rivalry

    3. 4.3 Assessment of the Impact of COVID-19 on the Market

    4. 4.4 Market Drivers

      1. 4.4.1 Growing Trend Toward Commoditization of FM

      2. 4.4.2 Renewed Emphasis on Workplace Optimization and Co-living Spaces

    5. 4.5 Market Restraints

      1. 4.5.1 Growing Competition Expected to Impact Profit Margins of Existing Vendors


    1. 5.1 Facility Management

      1. 5.1.1 In-house Facility Management

      2. 5.1.2 Outsourced Facility Management

        1. Single FM

        2. Bundled FM

        3. Integrated FM

    2. 5.2 Offering Type

      1. 5.2.1 Hard FM

      2. 5.2.2 Soft FM

    3. 5.3 End-User

      1. 5.3.1 Commercial

      2. 5.3.2 Institutional

      3. 5.3.3 Public/Infrastructure

      4. 5.3.4 Industrial

      5. 5.3.5 Other End-Users


    1. 6.1 Company Profiles*

      1. 6.1.1 CBRE Group

      2. 6.1.2 Brookfield Global Integrated Solutions Canada LP

      3. 6.1.3 Ingersoll Rand (Trane)

      4. 6.1.4 ISS Global

      5. 6.1.5 JLL Limited

      6. 6.1.6 ION Facility Services Inc.

      7. 6.1.7 Black & McDonald

      8. 6.1.8 Aecon Group Inc.

      9. 6.1.9 GDI Integrated Facility Services

      10. 6.1.10 Cushman and Wakefield

      11. 6.1.11 Avison Young (Canada) Inc.



**Subject to Availability

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Frequently Asked Questions

The Canada Facility Management Market market is studied from 2020 - 2027.

The Canada Facility Management Market is growing at a CAGR of 8.83% over the next 5 years.

CBRE Group, ISS Global , Cushman and Wakefield, JLL Limited, GDI Integrated Facility Services are the major companies operating in Canada Facility Management Market.

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