BUSINESS PROCESSING OUTSOURCING MARKET - Growth, Trends, COVID-19 Impact, and Forecasts (2021 - 2026)

The Business Process Outsourcing Market is segmented by Application, End User, Location, and Geography.

Market Snapshot

business processing outsourcing market
Study Period: 2016 - 2026
Base Year: 2020
Fastest Growing Market: South East Asia
Largest Market: Asia Pacific

Need a report that reflects how COVID-19 has impacted this market and its growth?

Market Overview

Business process outsourcing (BPO) is a process, where a company contracts their supporting business activities to a third-party service company. Some of the major BPO services include human resources, payroll, and call center relations. The BPO market is expected to register a CAGR of 7.5% during the forecast period.

  • A large number of companies are depending on business outsourcing, as they realize that the partnership is a long-term cost-effective solution.
  • More number of countries consider BPO as an opportunity to create jobs, which is fostering the non-developed markets.

Scope of the Report

A complete background analysis of the business process outsourcing market, which includes assessment of the economy, contribution of the sectors in the economy, market overview and market size estimation for the key segments, emerging trends in the market segments, market dynamics, and logistics spending by the end-user industries, is covered in the report.

End User
BFSI
Manufacturing
Heathcare
Retail
Telecom
Other End Users
Application
Human Resource
Procurement
Facilities and Administration
Customer Care
Logistics
Sales and Marketing
Training
Product Engineering
Other Applications
Location
Onsite
Offsite
Offshore
Geography
North America
United States
Canada
Mexico
Rest of North America
Europe
Germany
United Kingdom
France
Russia
Spain
Rest of Europe
Asia-Pacific
India
China
Japan
Rest of Asia-Pacific
South America
Brazil
Argentina
Middle East
United Arab Emirates
Saudi Arabia
Rest of Middle East

Report scope can be customized per your requirements. Click here.

Key Market Trends

BPO Customer Base Becoming more Diverse

As the BPO market becomes more fragmented, the customer base is also widening. This can be attributed to increasing number of businesses and sectors realizing the growing benefits of outsourcing. Even startups are considering partnering with other firms and outsource one of their support business. The BPO industry not only provide economically viable solutions to businesses, but also provide expertise in particular field. These expertise can also be attributed to adaption of latest technologies, evolving market conditions, and increasing competition leading to increased client expectations. This has not only resulted in widening of services, but also the customer base.

business processing outsourcing market

The Philippines Market for BPO is One of the Fastest Growing Markets in the World

The BPO market in Southeast Asia is one of the fastest growing markets. The Philippines market is fastest growing market in the ASEAN region, as the government sees BPO as the best opportunity to create jobs in the country. BPO accounts for nearly 9% of the country's GDP, which is significantly high, considering the global BPO revenue, which is only 0.25% of global GDP. Additionally, remittance used to be one of the leading sources of revenue in Philippines, and it is expected to be overtaken by BPO by 2022. This not only indicates the trajectory of the growth of the BPO market in the country, but also indicates that the country is more independent and self-sustainable with the growing market. Since 2010, the Philippines has been the market leader, in terms of the voice segment. This can be primarily be attributed to the fact that Filipino population are relatively more patient, resilient, and accommodating.

business processing outsourcing market

Competitive Landscape

The report covers major international vendors operating in the global business process outsourcing market. In terms of market share, few of the major players currently dominate the market. However, with technological advancements and product innovations, mid-size to smaller companies are increasing their market presence by securing new contracts and tapping new markets. Despite the advent of these relatively small companies in the market, the market studied is still consolidated with top 10 vendors, accounting of over 55% of the market.

Table of Contents

  1. 1. INTRODUCTION

    1. 1.1 Study Deliverables

    2. 1.2 Study Assumptions

    3. 1.3 Scope of the Study

  2. 2. RESEARCH METHODOLOGY

  3. 3. EXECUTIVE SUMMARY

  4. 4. MARKET DYNAMICS

    1. 4.1 Market Overview

    2. 4.2 Market Drivers

    3. 4.3 Market Restraints

    4. 4.4 Value Chain / Supply Chain Analysis

    5. 4.5 Vertical BPO vs Horizontal BPO

    6. 4.6 Traditional BPO vs Platform BPO

    7. 4.7 Porter's Five Forces Analysis

      1. 4.7.1 Threat of New Entrants

      2. 4.7.2 Bargaining Power of Buyers/Consumers

      3. 4.7.3 Bargaining Power of Suppliers

      4. 4.7.4 Threat of Substitute Products

      5. 4.7.5 Intensity of Competitive Rivalry

    8. 4.8 PESTLE Analysis

  5. 5. MARKET SEGMENTATION

    1. 5.1 End User

      1. 5.1.1 BFSI

      2. 5.1.2 Manufacturing

      3. 5.1.3 Heathcare

      4. 5.1.4 Retail

      5. 5.1.5 Telecom

      6. 5.1.6 Other End Users

    2. 5.2 Application

      1. 5.2.1 Human Resource

      2. 5.2.2 Procurement

      3. 5.2.3 Facilities and Administration

      4. 5.2.4 Customer Care

      5. 5.2.5 Logistics

      6. 5.2.6 Sales and Marketing

      7. 5.2.7 Training

      8. 5.2.8 Product Engineering

      9. 5.2.9 Other Applications

    3. 5.3 Location

      1. 5.3.1 Onsite

      2. 5.3.2 Offsite

      3. 5.3.3 Offshore

    4. 5.4 Geography

      1. 5.4.1 North America

        1. 5.4.1.1 United States

        2. 5.4.1.2 Canada

        3. 5.4.1.3 Mexico

        4. 5.4.1.4 Rest of North America

      2. 5.4.2 Europe

        1. 5.4.2.1 Germany

        2. 5.4.2.2 United Kingdom

        3. 5.4.2.3 France

        4. 5.4.2.4 Russia

        5. 5.4.2.5 Spain

        6. 5.4.2.6 Rest of Europe

      3. 5.4.3 Asia-Pacific

        1. 5.4.3.1 India

        2. 5.4.3.2 China

        3. 5.4.3.3 Japan

        4. 5.4.3.4 Rest of Asia-Pacific

      4. 5.4.4 South America

        1. 5.4.4.1 Brazil

        2. 5.4.4.2 Argentina

      5. 5.4.5 Middle East

        1. 5.4.5.1 United Arab Emirates

        2. 5.4.5.2 Saudi Arabia

        3. 5.4.5.3 Rest of Middle East

  6. 6. COMPETITIVE LANDSCAPE

    1. 6.1 Vendor Market Share

    2. 6.2 Mergers and Acquisitions

    3. 6.3 Company Profiles

      1. 6.3.1 Accenture

      2. 6.3.2 ADP

      3. 6.3.3 Capgemini

      4. 6.3.4 Genpact Limited

      5. 6.3.5 HCL

      6. 6.3.6 IBM

      7. 6.3.7 Infosys

      8. 6.3.8 NTT Data

      9. 6.3.9 TCS

      10. 6.3.10 Wipro

    4. *List Not Exhaustive
  7. 7. MARKET OPPORTUNITIES AND FUTURE TRENDS

    1. 7.1 High Emphasis on Process Automation

    2. 7.2 Increasing Number of Startups Partnering with BPO

    3. 7.3 Decreasing Lengths of Contracts

**Subject to Availability

You can also purchase parts of this report. Do you want to check out a section wise price list?

Frequently Asked Questions

The Business Processing Outsourcing Market market is studied from 2016 - 2026.

South East Asia is growing at the highest CAGR over 2021- 2026.

Asia Pacific holds highest share in 2020.

Accenture, ADP, Capgemini, TCS, Infosys are the major companies operating in Business Processing Outsourcing Market.

80% of our clients seek made-to-order reports. How do you want us to tailor yours?

Please enter a valid email id!

Please enter a valid message!