Market Overview
| Study Period | 2019 - 2030 |
|---|---|
| Base Year For Estimation | 2024 |
| Forecast Data Period | 2025 - 2030 |
| Market Size (2025) | USD 24.76 Billion |
| Market Size (2030) | USD 37.39 Billion |
| Growth Rate (2025 - 2030) | 8.59% CAGR |
| Market Concentration | Medium |
Major Players
*Disclaimer: Major Players sorted in no particular order Image © Mordor Intelligence. Reuse requires attribution under CC BY 4.0. |
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Poland E-commerce Market Analysis by Mordor Intelligence
The Poland e-commerce market size reached USD 24.76 billion in 2025 and is set to rise to USD 37.39 billion by 2030, registering an 8.59% CAGR during 2025-2030. The upbeat trajectory reflects a digitally adept population: smartphone connections equal 140% of residents while internet use stands at 89.8%. Growth is further propelled by high-density parcel-locker networks, aggressive SME digital-upskilling grants, and expanding consumer credit alternatives. Competitive dynamics revolve around same-day fulfilment, autonomous retail pilots and cross-border scaling, giving domestic leaders a head start yet drawing global rivals into the fray. Downside pressures come from costly rural logistics and Poland’s consumer-friendly 14-day return rules, both of which squeeze merchants’ margins and amplify the quest for automation.
Key Report Takeaways
- By device type, smartphones captured 64.05% of the Poland e-commerce market share in 2024 and are advancing at a 10.43% CAGR through 2030.
- By business model, the B2C segment held 88.03% revenue share of the Poland e-commerce market in 2024, while B2B is forecast to expand at a 10.51% CAGR to 2030.
- By payment method, credit and debit cards retained 37.24% share of the Poland e-commerce market size in 2024; Buy-Now-Pay-Later is the fastest growing at a 12.87% CAGR.
- By B2C product category, fashion and apparel led with 28.42% of the Poland e-commerce market size in 2024; food and beverages is pacing growth at a 13.61% CAGR.
Poland E-commerce Market Trends and Insights
Drivers Impact Analysis
| Driver | (~) % Impact on CAGR Forecast | Geographic Relevance | Impact Timeline |
|---|---|---|---|
| Rising Digital-Literacy & Smartphone Penetration Fuelling m-Commerce | +2.1% | National, with urban concentration in Warsaw, Kraków, Gdańsk | Medium term (2-4 years) |
| EU & National Grants Accelerating SME Web-store On-boarding | +1.8% | National, with enhanced focus on Eastern Poland regions | Long term (≥ 4 years) |
| Proliferation of "Buy-Now-Pay-Later" Improving Checkout Conversion | +1.4% | National, with higher adoption in metropolitan areas | Short term (≤ 2 years) |
| Same-Day Last-Mile Networks by InPost & Allegro One Elevating CX | +1.2% | National, with density advantages in major cities | Medium term (2-4 years) |
| Source: Mordor Intelligence | |||
Rising Digital-Literacy & Smartphone Penetration Fuelling m-Commerce
BLIK processed 2.4 billion transactions worth PLN 347.3 billion (USD 83.4 billion) in 2024, a 37% year-on-year surge that underscores Poland’s mobile-first mindset.[1]BLIK, “BLIK Results 2024,” blik.com E-commerce channels alone captured 1.2 billion of those payments, while contactless usage jumped 58% in the same period. With 18.5 million active BLIK users, retailers investing in native apps consistently enjoy higher basket values than those relying on mobile-web flows. Government programmes aiming to equip 85% of citizens with advanced digital skills by 2026 will further widen the Poland e-commerce market’s mobile funnel.
EU & National Grants Accelerating SME Web-store On-Boarding
Poland’s Agency for Enterprise Development earmarked PLN 1.5 billion (USD 343 million) for 2025 digital-transformation vouchers that subsidise e-shop software, cross-border marketing and cybersecurity upgrades.[2]PARP, “Digital Transformation Grants 2025,” parp.gov.pl Complementing domestic funds, the EU’s FENG window promotes R&D in digital technologies, addressing historical bottlenecks that kept SMEs offline. Allegro’s extension to 24 EU markets offers grant-backed merchants a turnkey export channel, while looming GDPR-plus regulations push laggards toward compliant platforms, cementing long-term gains for the Poland e-commerce market.
Proliferation of Buy-Now-Pay-Later Improving Checkout Conversion
PayPo serves 1 million active users and commands 80% of Poland’s BNPL volume, letting shoppers defer costs over 3-12 instalments.[3]Adyen, “BNPL in Poland: PayPo Spotlight,” adyen.com Deferred-payment demand is strongest among younger segments and consumers with thin credit files, partially offsetting banks’ tighter lending criteria. BLIK’s incoming “Pay Later” feature shows incumbents responding to the shift, even as EU policymakers weigh interest-free caps and cooling-off periods to guard against over-indebtedness.
Same-Day Last-Mile Networks by InPost & Allegro One Elevating CX
InPost lifted parcel volumes 12% year-on-year in Q1 2025 by extending its locker grid past 21,000 units and layering QR-code dispatch for peer-to-peer shipments. Allegro One’s fulfilment spine completes up to 80% of domestic orders next-day, shrinking delivery-related cart abandonment. Żabka’s 50 cashier-less stores and Piko24’s AI-operated kiosks point to a future where fulfilment, payment and micro-fulfilment merge, driving a holistic customer-experience benchmark across the Poland e-commerce market.
Restraints Impact Analysis
| Restraint | (~) % Impact on CAGR Forecast | Geographic Relevance | Impact Timeline |
|---|---|---|---|
| Fragmented Rural Logistics Raising Fulfilment Costs | -1.6% | Rural areas, particularly in Eastern and Northern Poland | Long term (≥ 4 years) |
| High Product-Return Rates Under Polish Consumer Law Hinders the Market | -1.3% | National, with higher impact on fashion and electronics categories | Medium term (2-4 years) |
| Limited Cross-border Payment Interoperability inside CEE | -0.8% | Cross-border transactions within Central and Eastern Europe | Medium term (2-4 years) |
| Source: Mordor Intelligence | |||
Fragmented Rural Logistics Raising Fulfilment Costs
Rural zip codes below 100 inhabitants per square kilometre amplify per-parcel costs and deter smaller couriers. EU carbon targets add vehicle-fleet capex just as Polish hauliers already shoulder 33% of EU road-freight activity. InPost’s strategy of housing lockers at petrol stations and village commerce hubs mitigates but does not erase the density gap, leaving a tail-risk of service disparity that could blunt broadened Poland e-commerce market penetration.
High Product-Return Rates Under Polish Consumer Law Hinders the Market
Polish rules grant shoppers 14 days to withdraw from online purchases—extending to 12 months if disclosure is poor—forcing merchants to absorb steep reverse-logistics charges. UOKiK’s PLN 31 million (USD 7.1 million) fine against Amazon highlights regulators’ resolve to police “dark patterns”. Larger platforms offset return risk through scale and refurbish programmes, yet SMEs suffer margin erosion that could stifle diversity in the Poland e-commerce market.
Segment Analysis
By Business Model: B2B Digitalisation Accelerates Enterprise Adoption
The B2B slice of the Poland e-commerce market stood at delivering a 10.51% compound rhythm that outpaces the overall 8.59% trend. Nearly 84% of companies earning above PLN 100 million (USD 27.27 million) transact online, and Grupa Symfonia’s partnership with CStore shows incumbent ERP vendors embedding commerce modules to lock in customers.
Convergence between B2B and B2C workflows is rising. Enterprises now expect consumer-grade UX, prompting Allegro and Zalando to syndicate catalogue data across wholesale channels. As the Poland e-commerce market scales, payment-terms flexibility and punch-out catalogue integrations become table stakes, supporting continued double-digit expansion for the B2B cohort.
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By Device Type: Mobile-First Architecture Drives Market Evolution
Smartphones accounted for 64.05% of 2024 orders and will be the Poland e-commerce market’s quickest-growing access point at a 10.43% CAGR through 2030. This leadership is underpinned by 53.7 million active SIMs, equal to 140% penetration.
Desktop traffic still matters for big-ticket electronics and multi-SKU corporate purchases, yet its share is slipping as social commerce funnels high-intent shoppers directly from Instagram and TikTok. Secondary devices such as tablets remain niche. The mobile-centric trajectory obliges merchants to compress checkout flows and optimise app codebases for low-latency payment APIs, fortifying the Poland e-commerce market’s conversion curve.
By Payment Method: Digital Wallets Challenge Card Dominance
Cards held 37.24% of 2024 transaction value, but BNPL is scaling fastest at 12.87% CAGR on the back of PayPo and Klarna promotions. BLIK has 18.5 million MAUs, channelling 37% transaction expansion and nudging wallets toward parity with plastic.
EU datasets show 21% of daily online payments and 36% of value emanate from the web rather than point-of-sale, affirming the Poland e-commerce market’s appetite for zero-friction billing. As TIPS real-time rails roll out, cross-border fees will compress, making instant bank transfers a credible rival to card networks.
Note: Segment shares of all individual segments available upon report purchase
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By B2C Product Category: Food Delivery Transforms Convenience Commerce
Fashion remains the biggest slice of the Poland e-commerce market size at 28.42% in 2024, but groceries and beverages are advancing at 13.61% CAGR as convenience-commerce leaders roll out ultra-fast fulfilment. Żabka Jush and Glovo now cover nearly all tier-one cities, while autonomous kiosks extend reach into mixed-use buildings.
Electronics, beauty, and home décor show mid-single-digit growth, supported by AR visualisation tools and influencer-led flash sales. Sustainability messaging-67% of buyers prefer eco-friendly packaging-creates white-space positioning for niche DTC brands, adding competitive nuance to category dynamics within the Poland e-commerce market.
Geography Analysis
Poland’s 38.4 million residents with 89.8% internet use confer one of Central Europe’s deepest digital consumer pools. Warsaw, Kraków and Gdańsk form a logistics triangle that supports same-day coverage for two-thirds of the population, explaining why 80% of locker pickups occur inside these corridors.
Eastern provinces lag on connectivity but receive enhanced EU structural funds-PLN 1.8 billion (USD 412 million) via the Eastern Poland Development Program-to bridge the divide. National plans to spend 5% of GDP on digital infrastructure over 2025-2026 dedicate particular bandwidth to rural fibre roll-out, a prerequisite for levelling the Poland e-commerce market’s service quality.
EU membership remains a growth catalyst: two decades of accession have funnelled more than USD 200 billion in FDI into logistics parks, fintech hubs and fulfilment robotics, cementing Poland’s role as a bridge between Western brands and emerging CEE shoppers. Simultaneously, draft Digital Fairness Act rules may impose new obligations on cross-border sellers, harmonising standards yet intensifying competition for domestic incumbents within the Poland e-commerce market.
Competitive Landscape
Allegro retains around 50% of the Poland e-commerce market share, leveraging its Smart subscription to lock in repeat orders and extract volume-based courier discounts. Amazon’s 2021 arrival quickly captured 14.2 million monthly visitors and USD 357 million net sales by 2023, pushing local players toward service innovation.
Logistics and payment integration define 2025 battlegrounds. InPost’s locker ubiquity and Allegro One fulfilment orchestration cut last-mile costs by 15-20% relative to classic courier routes, a margin moat hard to replicate for later entrants. Żabka’s 50 autonomous outlets and imminent IPO illustrate the convergence of quick commerce, AI localisation and omnichannel membership to defend share.
Niche challengers exploit white-space plays: Piko24’s AI-run 24/7 kiosks target convenience deserts, while Nomagic’s EUR 8 million (USD 8.7 million) EIB-backed robotics upgrade warehouse pick rates by 40%. International scaling is equally vigorous; InPost’s Yodel buyout adds UK drop-density, and Zalando’s pending About You deal widens its lifestyle super-app ambitions, ratcheting up pressure on category-focused incumbents across the Poland e-commerce industry.
Poland E-commerce Industry Leaders
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Media Expert
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Zoo Plus AG
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Zalando SE
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Empik S.A.
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X-Kom Sp. z o.o.
- *Disclaimer: Major Players sorted in no particular order
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Recent Industry Developments
- June 2025: InPost closed a 95.5% stake purchase of Yodel, lifting UK parcel share to about 8% and fusing doorstep and locker delivery networks to raise service reliability. Management aims to repatriate locker know-how to Polish rural zones for cost synergy.
- April 2025: Zalando agreed to acquire >90% of About You, expanding assortment breadth and data-network effects ahead of its southern-Europe push. The move defends GMV margins and stymies emerging fashion-marketplaces.
- February 2025: InPost launched “Send,” a QR-code peer-to-peer parcel service that removes label printing, targeting C2C sellers on OLX and Vinted and capturing incremental locker throughput.
- January 2025: InPost pledged £600 million (USD 762 million) more for the UK by 2029, eyeing 12,000 new jobs and 4,000 additional lockers that reinforce its European parcel-network advantage.
Research Methodology Framework and Report Scope
Market Definitions and Key Coverage
Mordor Intelligence defines Poland's e-commerce market as the gross merchandise value (GMV) generated by business-to-consumer and business-to-business digital storefronts operating within Poland's borders, regardless of seller nationality. Transactions must involve a physical product that is ordered and paid for online and delivered through any fulfillment channel.
Scope exclusion: Purely digital content, business-to-consumer food-delivery aggregators, and classified or C2C listings are not counted.
Segmentation Overview
- By Business Model
- B2C
- B2B
- By Device Type
- Smartphone / Mobile
- Desktop and Laptop
- Other Device Types
- By Payment Method
- Credit / Debit Cards
- Digital Wallets
- BNPL
- Other Payment Method
- By B2C Product Category
- Beauty and Personal Care
- Consumer Electronics
- Fashion and Apparel
- Food and Beverages
- Furniture and Home
- Toys, DIY and Media
- Other Product Categories
Detailed Research Methodology and Data Validation
Primary Research
We interview Polish marketplace executives, third-party sellers, courier managers, payment-service providers, and industry academics across Warsaw, Kraków, Poznań, and Tri-City. These conversations validate growth drivers, clarify return-rate assumptions, and calibrate price-point shifts that desk research alone cannot detect.
Desk Research
Our analysts first review high-quality public records such as Eurostat retail sales dashboards, Poland's GUS household budget surveys, UKE telecom statistics, and Ecommerce Europe yearbooks, supplemented by trade-association releases and investor filings. Customs import data, parcel-volume disclosures from InPost and Poczta Polska, and smartphone penetration updates from GSMA Intelligence round out the demand and logistics picture. Paid assets including D&B Hoovers and Dow Jones Factiva supply company revenues and deal news that help us benchmark platform scale and spot outliers. The data sources above are illustrative; many additional materials are consulted throughout the study.
Market-Sizing & Forecasting
Top-down reconstruction begins with official retail sales and e-commerce penetration, which are then adjusted for VAT, refunds, and cross-border leakages. Select bottom-up checks, sampled average selling price times parcel counts, and revenue roll-ups from the ten largest platforms anchor the totals. Variables fed into our multivariate regression forecast include smartphone ownership, parcel-locker density, BNPL transaction share, cross-border purchase ratio, disposable-income trajectory, and urban broadband coverage. Where bottom-up inputs are absent, regional proxies are gap-filled and stress-tested against primary interviews before acceptance.
Data Validation & Update Cycle
Outputs pass a three-layer analyst review that flags variance above set thresholds, triggers re-contact with experts if anomalies persist, and documents rationale for every adjustment. The model refreshes annually, with interim updates published when material policy, currency, or logistics shocks occur.
Why Mordor's Poland E-commerce Baseline Commands Confidence
Published estimates often differ because firms mix digital services with goods, convert currencies at varying dates, or overlook high return rates that shrink net GMV.
Key gap drivers include divergent scope, one-off web-traffic extrapolations lacking parcel corroboration, and less frequent data refreshes. Mordor's disciplined top-down and selective bottom-up blend, plus our yearly update cadence, reduce such drift.
Benchmark comparison
| Market Size | Anonymized source | Primary gap driver |
|---|---|---|
| USD 24.76 B (2025) | Mordor Intelligence | - |
| USD 32.98 B (2024) | Regional Consultancy A | Bundles service fees and cross-border flows, inflating base |
| USD 27.97 B (2024) | Industry Database B | Relies on web-traffic extrapolation, omits high return-rate adjustment |
Together, the comparison shows that while other publishers provide useful signals, Mordor's transparent scope choices, multi-source inputs, and rigorous validation offer decision-makers a balanced, dependable starting point for strategy.
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Key Questions Answered in the Report
What is the current Poland e-commerce market size?
The market is valued at USD 24.76 billion in 2025 and is forecast to hit USD 37.39 billion by 2030.
Which segment is growing fastest in the Poland e-commerce market?
Food and beverages lead with a projected 13.61% CAGR through 2030, reflecting the rise of ultra-fast grocery fulfilment.
How dominant is mobile shopping in Poland?
Smartphones account for 64.05% of transactions and are expected to grow at 10.43% CAGR, underscoring a mobile-first ecosystem.
Who are the leading marketplaces in Poland?
Allegro holds about 50% of GMV, followed by Amazon, OLX and Ceneo, with niche traction coming from category specialists.
What role does BNPL play in consumer payments?
Buy-Now-Pay-Later is the fastest-growing payment method at a 12.87% CAGR, with PayPo servicing 80% of BNPL volume.
What are the main challenges facing the Poland e-commerce industry?
High rural delivery costs and elevated product-return rates impose margin pressure, while forthcoming EU consumer-protection rules may add compliance overhead.
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