Europe Workforce Management Software Market - Growth, Trends, COVID-19 Impact, and Forecasts (2021 - 2026)

The Europe Workforce Management Software Market is Segmented by End-user Vertical (Healthcare, Retail, Telecom and IT, BFSI, Manufacturing, and Other End-user Verticals) and Geography (United Kingdom, Germany, France, Spain, and Rest of Europe).

Market Snapshot

Europe Workforce Management Software Market
Study Period:

2018 - 2026

Base Year:



11.16 %

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Market Overview

  • The European workforce management software market is expected to witness a CAGR of 11.16% during the forecast period (2021 - 2026). The growth is primarily driven by the need for improved productivity to maintain competitive advantage and the growing complexity of workforce-related standards, making it imperative for firms to rely on IT solutions to ensure compliance.
  • Additionally, the unfavorable aging dynamics in many European countries have substantially increased the competition for talent and are expected to lead to the deployment of talent management solutions.
  • Moreover, the growing need for compliance to GDPR implemented by European legislative bodies led to the widespread adoption of best workforce management practices among enterprises.
  • The growing regulatory requirements have also led to many SMEs opting for on-demand cloud-based solutions. This makes the deployment of the cost of the solution effective for both the vendor and the SME. For instance, WorkForce Software, a cloud-based workforce management solution provider, announced the migration of its WorkForce Suite platform to the Oracle Cloud Infrastructure. This is expected to aid both needs of SMEs and advanced labor scheduling requirements of industries, like manufacturing, public sector, and retail.
  • However, the global COVID-19 pandemic has affected Western European countries, like Italy, Germany, France, Spain, and the United Kingdom, in a major way. This has led to lockdowns and directly affected major end-user segments, deploying workforce management solutions. This is expected to affect the growth of the market studied in the shorter run.

Scope of the report

The scope of the current study on the market studied includes mobile and desktop tools deployed for a wide range of staff scheduling and management tasks.

The study primarily tracks the WFM tools and solutions provided by major vendors, such as Kronos, SAP, ADP, and Workday, and characterizes the current market scenario. Moreover, it uses a wide range of base indicators, such as overall HCM spending, uptake of WFM tools, rise in contract jobs, employment index, etc., to project the market growth over the next five years.

By End-user Vertical
Telecom and IT
Other End-user Verticals
By Country
United Kingdom
Rest of Europe

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Key Market Trends

The Manufacturing Sector is Expected to be One of the Major Drivers of the Industry

  • The growing need for specialized staff in the industry is a major constraint on scheduling flexibility that directly affects the delivery of overnight orders. Moreover, the deployment of new digital technologies is creating new avenues for remote working, including teleworking. Both of these scenarios lead to the deployment of greater capital investment in scheduling software modules in the industry.
  • Additionally, small and medium-sized enterprises (SMEs) account for 99% of all European companies, and a majority of the manufacturing sector remain under-represented in international trade. In order to maintain a competitive advantage and expand their operations, these players are expected to be major adopters of the various workforce management software modules.
  • Moreover, the need for highly skilled staff is expected to generate demand for human resource management, talent management, and training modules. In the manufacturing sector, the most sought-after profile is likely to combine engineering and ICT skills. According to a recent European Commission Report, large companies, like General Electric, are already making ICT skills training, like basic coding, mandatory for all new employees. This practice is expected to be increasingly adopted by Europe-based firms as well.

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Strong Emphasis on Workforce Productivity in Major European Countries

  • According to the IMF, Europe experienced extremely low productivity growth in 2018. The output per hour growth fell to 0.2%, the lowest this decade. Moreover, the higher wage growth, coupled with low productivity, is making many industries of Europe uncompetitive compared to industries in other areas of the world.
  • This has led to an increased focus on productivity in both the German National Industrial Strategy 2030 and the Franco-German Manifesto for a European industrial policy fit for the 21st century. Both the policy documents have stated that the productivity growth in manufacturing is at an all-time low despite technological advancements.
  • This is expected to lead to increased adoption of ERP and analytical solutions. Additionally, the growing focus on creating an infrastructure for cloud computing is expected to aid the adoption of cloud-based ERP solutions by small- and medium-sized enterprises. In October 2019, Germany and France set up a project, Gaia-X, to set up a secure cloud-based data infrastructure for Europe. Thus, this is expected to aid the deployment of on-demand solutions in the future.
EWFM - KM2.png

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Competitive Landscape

The competitive landscape for the European workforce management software market is very dynamic. The evolving needs of the end-user industries are driving innovations in the market. Some of the recent developments in the market are as follows:-

  • April 2019 - ADP launched Next-Generation Tax Engine, a system that has been designed to increase the payroll efficiencies and minimizes compliance risks related to businesses. This product is expected to be deployed by customers of the company across Europe.

Table of Contents


    1. 1.1 Study Assumptions and Market Definition

    2. 1.2 Scope of the Study




    1. 4.1 Market Overview

    2. 4.2 Market Drivers

      1. 4.2.1 Strong Emphasis on Workforce Productivity in Major European Countries

      2. 4.2.2 Complex Workforce-related Standards Making it Imperative for Firms to Rely on IT Solutions to Ensure Compliance

    3. 4.3 Market Restraints

      1. 4.3.1 Operational and Deployment Challenges

    4. 4.4 Industry Attractiveness - Porter's Five Forces Analysis

      1. 4.4.1 Threat of New Entrants

      2. 4.4.2 Bargaining Power of Buyers/Consumers

      3. 4.4.3 Bargaining Power of Suppliers

      4. 4.4.4 Threat of Substitute Products

      5. 4.4.5 Intensity of Competitive Rivalry

    5. 4.5 Industry Value Chain Analysis

    6. 4.6 Assessment of Impact of COVID-19 on the Industry

    7. 4.7 Workforce Management Software Modules

      1. 4.7.1 Time and Attendance Management

      2. 4.7.2 Task Management

      3. 4.7.3 Scheduling

      4. 4.7.4 Other Type of Modules


    1. 5.1 By End-user Vertical

      1. 5.1.1 Healthcare

      2. 5.1.2 Retail

      3. 5.1.3 Telecom and IT

      4. 5.1.4 BFSI

      5. 5.1.5 Manufacturing

      6. 5.1.6 Other End-user Verticals

    2. 5.2 By Country

      1. 5.2.1 United Kingdom

      2. 5.2.2 Germany

      3. 5.2.3 France

      4. 5.2.4 Spain

      5. 5.2.5 Rest of Europe


    1. 6.1 Company Profiles

      1. 6.1.1 Active Operations Management International LLP

      2. 6.1.2 NICE Systems Ltd

      3. 6.1.3 Oracle Corporation

      4. 6.1.4 Kronos Incorporated (Hellman & Friedman)

      5. 6.1.5 People-Analytix AG

      6. 6.1.6 Avature Company

      7. 6.1.7 Talentsoft AG

      8. 6.1.8 WorkForce Software LLC

      9. 6.1.9 Workday Inc.

      10. 6.1.10 Atos Software AG

      11. 6.1.11 Quinyx AB

      12. 6.1.12 IBM Corporation

      13. 6.1.13 SAP SE

      14. 6.1.14 ADP LLC

      15. 6.1.15 Reflexis Systems Inc.

      16. 6.1.16 SISQUAL

      17. 6.1.17 Zucchetti spa

      18. 6.1.18 Anviz Global Inc.

      19. 6.1.19 Calabrio Inc.

    2. *List Not Exhaustive

**Subject to Availability

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Frequently Asked Questions

The Europe Workforce Management Software Market market is studied from 2018 - 2026.

The Europe Workforce Management Software Market is growing at a CAGR of 11.16% over the next 5 years.

  • Active Operations Management International LLP
  • Oracle Corporation
  • Kronos Incorporated (Hellman & Friedman)
  • People-Analytix AG
  • NICE Systems Ltd

Are the major companies operating in Europe Workforce Management Software Market.

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