Workforce Management Software Market - Growth, Trends, COVID-19 Impact, and Forecasts (2021 - 2026)

The Workforce Management Software Market is Segmented by Type (Workforce Scheduling and Workforce Analytics, Time and Attendance Management, Performance and Goal Management, Absence and Leave Management​), Deployment Mode (On-premise, Cloud), End-user Vertical (BFSI, Consumer Goods and Retail, Automotive, Energy and Utilities, Healthcare, Manufacturing), and Geography.

Market Snapshot

Workforce Management Software Market Overview
Study Period: 2019- 2026
Base Year: 2020
Fastest Growing Market: Asia Pacific
Largest Market: North America
CAGR: 6.38 %
Workforce Management Software Market Major Players

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Market Overview

The Global Workforce Management Software Market was valued at USD 7.03 billion in 2020, and it is expected to reach USD 9.93 billion by 2026, registering a CAGR of 6.38% during the period of 2021-2026. With the COVID-19 pandemic requiring more people to be working remotely, the remote workforce management software has become essential for companies, as this software can help in managing the remote workforce efficiently.

COVID-19 has highlighted the importance of WFM solutions across multiple sectors, especially in healthcare workers' situations. In need of some best practices to keep nursing staff engaged, applications, such as scheduling tasks and forecasting patient census, scheduling and managing full-time versus part-time nurses, and set up nursing shifts have been emphasized while offering WFM solutions to the healthcare sector.

  • According to a study conducted by Dell and Intel on the current trends at workplaces across the world, although employees are broadly happy with their current jobs, they are increasingly growing dissatisfied with the reporting and communication processes adopted by their organizations. The changing needs at the workplace further compound this problem. Employees are no longer expected to work within a conventional 9 AM – 5 PM schedule due to diversification in work practices.
  • Earlier, resource management was carried out manually or through spreadsheets, which was highly time-consuming, leading to the discrepancy in data. The introduction of IoT to workforce management software eases the job by enhancing technological capabilities. This is likely to boost the workforce management software market growth over the forecast period.
  • Analytical solutions cause the companies to increase their bottom line and ROI by projecting future trends and extrapolating possible outcomes based on "what-if" scenarios. The collaboration between partners, like vendors, suppliers, and customers, gets easier by uncovering new insights. The success of any implemented plan can also be measured using analytical solutions.

Scope of the Report

Workforce management software enables organizations to centralize resource usage data and better plan future utilization. It allows the companies to create custom workflows to be more efficient in their decision-making processes and protect data integrity. Therefore, to manage several aspects of the workforce for better productivity, the market software solutions include workforce forecast and scheduling, time and attendance management, task management, HR management, and other solutions, including workforce analytics.

The scope of the study is currently focused on key regions, such as North America, Europe, Asia Pacific, Latin America, and the Middle East and Africa.

The study tracks the key market parameters, underlying growth influencers, and major vendors operating in the industry. The study also tracks the impact of COVID-19 on the overall workforce management software market and its performance.

Workforce Scheduling and Workforce Analytics
Time and Attendance Management
Performance and Goal Management
Absence and Leave Management​
Other Software (Fatigue Management, Task Management, etc.)​
Deployment Mode
End-user Vertical
Consumer Goods and Retail
Energy and Utilities
Other End-user Industries
North America
Asia Pacific
Latin America
Middle East and Africa

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Key Market Trends

Cloud to Witness the Highest Growth

  • The adoption of cloud computing in workforce management software enables various benefits, such as mobility, flexibility, and security. It allows the administrator of the organization access with any device and at any time.
  • In addition, changes can be made, or any workforce-related task can be scheduled, irrespective of the location of the administrator. It saves enormous money as the organization subscribes to the required amount of storage and technical specification.
  • Companies offer workforce management solutions through the private cloud to provide multi-level physical and logical security features; thus, expenditure on private cloud is increasing.
  • One of the major reasons for the inclination of many business leaders towards Cloud-based workforce management is the desire to get all in one solution that might include services such as Salesforce, inbound marketing software, marketing automation software, workforce management software, and business analytical tools to achieve insights with commercial, operational, and financial aspects. Thus, cloud-based workforce software management helps businesses to optimize time by automating traditionally labor-intensive tasks is a workforce management market opportunity.
Workforce Management Software Market Key Trends

North America Is Expected to hold a Dominant Market Share

  • The North American workforce management market has thrived over the past few years. Increasing the efficiency and productivity of labor are the major concerns in this region.
  • North America occupied a major market share, with trade volumes increasing by twofold to move past other regions to establish itself as the leading trader in the retail venture market. This position can be attributed to countries like the United States and Canada.
  • For instance, according to US Census Bureau, the annual sales of retail food and beverage stores in the United States during 2019 stood at USD 765.06 billion; and according to the US Department of Commerce, the total US retail sales during fiscal 2019 stood at USD 5.47 trillion.
  • However, these developed countries recorded a slow but steady growth rate after the economic recession. The economic recession in North America was quite a roadblock for market growth.
  • Also, the focus has been increased toward improving the productivity of the labor force. The workforce management software has helped in increasing the usefulness of the present labor force.
Workforce Management Software Market Growth Rate

Competitive Landscape

The Workforce Management Software Market is fragmented since it is becoming increasingly important for organizations to keep their workforce motivated and organized in the current competitive scenario. This is to ensure optimal productivity, which is important to stay abreast of the changing times. Companies like Oracle, NICE Systems, Infor, and SISQUAL, are introducing a wide range of innovative workforce management solutions, with advanced capabilities and features, which address traditional needs of contact centers, back offices, and branches.

  • April 2021- On 16th April, Authority Software announced the launch of Authority Workforce Management; its applications include quality recording management, customer relationship management, and rapid applications development.
  • January 2021- Trax partnered with Blue Yonder to launch a dynamic workforce management software for retailers and fulfillment centers to track real-time demand visibility and a flexible, skilled workforce to solve store issues quickly and at scale.

Recent Developments

  • October 2020 - Reflexis Systems (now part of Zebra Technologies), a provider of intelligent workforce management and execution solutions for multi-site businesses in retail, hospitality, banking, and food service, announced that IKI, one of Lithuania's largest retailers, selected Reflexis to increase labor efficiency. The company will deploy Reflexis intelligent workforce management solutions, including the Workforce Scheduler, Time & Attendance, Employee Self-Service (ESS), Advanced Analytics & Reporting, and Mobility solutions.

Table of Contents


    1. 1.1 Study Assumptions and Market Definition

    2. 1.2 Scope of the Study




    1. 4.1 Market Overview

    2. 4.2 Industry Attractiveness - Porter's Five Forces Analysis

      1. 4.2.1 Threat of New Entrants

      2. 4.2.2 Bargaining Power of Buyers

      3. 4.2.3 Bargaining Power of Suppliers

      4. 4.2.4 Threat of Substitute Products

      5. 4.2.5 Intensity of Competitive Rivalry

    3. 4.3 Market Drivers

      1. 4.3.1 Increasing Adoption of Internet of Things (IoT) and Cloud-based Solutions is Expanding the Market

      2. 4.3.2 Growing Adoption of Analytical Solutions and WFM by SMEs is Driving the Market Growth

    4. 4.4 Market Restraints

      1. 4.4.1 Implementation and Integration Concerns Hindering the Market

    5. 4.5 Assessment of COVID-19 impact on the industry


    1. 5.1 Type

      1. 5.1.1 Workforce Scheduling and Workforce Analytics

      2. 5.1.2 Time and Attendance Management

      3. 5.1.3 Performance and Goal Management

      4. 5.1.4 Absence and Leave Management​

      5. 5.1.5 Other Software (Fatigue Management, Task Management, etc.)​

    2. 5.2 Deployment Mode

      1. 5.2.1 On-premise

      2. 5.2.2 Cloud

    3. 5.3 End-user Vertical

      1. 5.3.1 BFSI

      2. 5.3.2 Consumer Goods and Retail

      3. 5.3.3 Automotive

      4. 5.3.4 Energy and Utilities

      5. 5.3.5 Healthcare

      6. 5.3.6 Manufacturing

      7. 5.3.7 Other End-user Industries

    4. 5.4 Geography

      1. 5.4.1 North America

      2. 5.4.2 Europe

      3. 5.4.3 Asia Pacific

      4. 5.4.4 Latin America

      5. 5.4.5 Middle East and Africa


    1. 6.1 Company Profiles

      1. 6.1.1 Active Operations Management International LLP

      2. 6.1.2 NICE Systems Ltd.

      3. 6.1.3 Oracle Corporation

      4. 6.1.4 Infor Group

      5. 6.1.5 Kronos Incorporated

      6. 6.1.6 Reflexis Systems Inc.

      7. 6.1.7 SISQUAL

      8. 6.1.8 Workday Inc.

      9. 6.1.9 WorkForce Software LLC

      10. 6.1.10 Blue Yonder Group Inc.

      11. 6.1.11 ServiceMax Inc.​

      12. 6.1.12 Kirona Solutions Limited​

      13. 6.1.13 7shifts

      14. 6.1.14 IBM Corporation

      15. 6.1.15 SAP SE

      16. 6.1.16 ADP LLC

      17. 6.1.17 Atoss Software AG

      18. 6.1.18 Mitrefinch Ltd

      19. 6.1.19 Sage Group plc

      20. 6.1.20 Roubler UK Limited Company

      21. 6.1.21 Tamigo UK Ltd

    2. *List Not Exhaustive


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Frequently Asked Questions

The Workforce Management Software Market market is studied from 2019 - 2026.

The Workforce Management Software Market is growing at a CAGR of 6.38% over the next 5 years.

Asia Pacific is growing at the highest CAGR over 2021- 2026.

North America holds highest share in 2020.

Active Operations Management International LLP, NICE Systems Ltd., Oracle Corporation, Kronos Incorporated, Infor Group are the major companies operating in Workforce Management Software Market.

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