Market Trends of Europe Business Software Industry
Customer Relationship Management Software Show Significant Growth in the Market
- The software provider owns and maintains the infrastructure to run a cloud-based CRM system. CRM software is run on computers by organizations using an internet connection. CRM companies keep and secure the organization's data on their premises. This prevents enterprises from incurring large upfront fees for creating the infrastructure required to store and safeguard all that data.
- The Business Software Market in Europe is expanding through acquisitions and strategic collaborations. For instance, in June 2023, Cloud Software Group announced a strategic partnership with Midis Group to better serve its customers in most of Eastern Europe, the Middle East, and Africa. The partnership will enable the Cloud Software Group to tap into local resources needed by customers in order to support their transformative technology journey and scale necessary for further expansion of its reach across Europe and other regions.
- In May 2023, Salesforce announced a strategic partnership with Accenture to accelerate the adoption of generative artificial intelligence for CRM. Through this collaboration, both companies aim to create a generative AI hub that provides companies with the technology and expertise they need to scale.
- Cloud CRM enables enterprises to take a more holistic approach that improves customer experience outcomes through enhanced machine learning, sentiment analysis, and the ability to harness the emotional affinity between customers and the brand. Such considerations are expected to drive the use of Cloud CRM for regional businesses.
- Furthermore, the growing retail and wholesale services sector in the region will create new growth opportunities for the market. The Retail Customer Relations Management System collects and stores the customer's information and profiles, including their most recent purchase, telephone number, relevant dates, and further contact details. More than 80% of businesses use CRM systems for sales process automation and reporting, according to the CRM Cloud Survey Report from SoftClouds.
- Moreover, in Europe, one-third of all enterprises operating within the non-financial economy are active in the sector, representing mainly small to medium-sized retailers and wholesalers that serve local markets.
- According to stats published by the OECD, Portugal, Türkiye, and Poland had the highest rise in retail sales volume at 13.3, 10.2, and 10.1 percent, respectively. Such an increase in the region's retail sales will drive the demand for CRM and support the market growth during the projected timeline.
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Germany is Expected to Witness Significant Growth in the Market
- With digitalization and IT security high on the European agenda, companies and organizations are increasingly moving from traditional on-premise software to more secure, efficient, and easy-to-connect cloud solutions. The transition to cloud technology in Germany is expected to continue to accelerate as more and more small and medium-sized businesses discover the benefits of cloud-based ERP systems for automating manual and labor-intensive processes.
- The ERP market is once again evolving with the times in the country. SAP, in particular, sees Software-as-a-Service and AI products as the next step in strengthening its stranglehold in European markets. Indeed, with the introduction of its S/4HANA and SAP Leonardo platforms, SAP has properly positioned itself to capitalize on future market trends. This is in addition to its aggressive acquisition strategy, including Gigya, a consumer profile and identity management company, and Altiscale, a start-up focused on big data applications.
- Enterprise software companies are focusing on expanding their presence in the German market by making Acquisitions. For instance, in January 2023, Visma announced it entered the German market by acquiring Berlin-based software companies H&H and BuchhaltungsButler. Visma is a European provider of business-critical cloud-based software for SMEs and the public sector, offering ERP solutions for areas such as payroll, accounting, and human resources.
- Moreover, the German IT and software industry is considered one of the most innovative in the world and, therefore, a very lucrative market. Due to recent events, government incentives and support programs, low interest rates, and the urgent need for digital services have created enormous demand in all areas of the German economy, which will further drive the market growth.
- Furthermore, as digitalization and cloud technologies continue to impact global business, German organizations, especially SMEs, are focusing on digital business strategies, with cloud services, preferably hybrid cloud services, playing an essential role in their success.
- Moreover, according to bitkom.org, in 2022, the German software industry generated EUR 35.5 billion (USD 38.58) in revenue. This was an increase of about EUR 3 billion (USD 3 billion) compared to the year before. The income of the software industry over the past ten years has been growing steadily.
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