Debt Collection Software Market Size & Share Analysis - Growth Trends & Forecasts (2024 - 2029)

The Report Covers Debt Collection Industry Statistics and the Market is Segmented by Deployment Type (cloud-Based and On-Premise), Organization Size (large Enterprises and Small and Medium-Sized Enterprises), End-User (financial Institutions (Banks, and NBFC), Collection Agencies, Healthcare, Government, Telecom and Utilities, and Real Estate and Retail), and Geography (North America, Europe, Asia Pacific, Latin America, and Middle East and Africa). The Market Sizes and Forecasts are Provided in Terms of Value (USD) for all the Above Segments.

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Debt Collection Software Market Size

Debt Collection Software Market Summary
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Study Period 2019-2029
Market Size (2024) USD 4.88 Billion
Market Size (2029) USD 7.96 Billion
CAGR (2024 - 2029) 10.30 %
Fastest Growing Market Asia Pacific
Largest Market North America

Major Players

Debt Collection Software Market  Major Players

*Disclaimer: Major Players sorted in no particular order

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Debt Collection Software Market Analysis

The Debt Collection Software Market size is estimated at USD 4.88 billion in 2024, and is expected to reach USD 7.96 billion by 2029, growing at a CAGR of 10.30% during the forecast period (2024-2029).

  • The growth of the market is majorly attributed to the increasing automation in the debt collection process, such as personalizing customer experience through the integration of AI and ML, Continuous innovations to meet consumer demand, predicting default probability through automation, and outsourcing debt recovery to specialized debt collection agencies.
  • The most significant beneficiary of the technology-based banking method has been the digital lending market. Data-driven technology, machine learning, and other commitments are critical elements in the evolution of Digital Lending from traditional paperwork and formalities. Models such as P2P lending, SME financing, short-term loans, and credit cards generate a digital loan market.
  • Companies can target their loans to customers due to the availability of large amounts of customer data, one of the most significant growth drivers in the digital lending sector. Further, compared to other business models in the field of fintechs, such as payments and finance services, there are greater margins offered by Digital Lending.
  • Digitization has become a necessity for banks in view of the growing demand for credit, increased awareness of financial matters, and an expectation that the process will go smoothly. The growth of digital lending is analyzed to create significant borrower data and other data that could be used efficiently in the debt collection software. A practical solution to automating the collection process is using debt collection software or collections CRM that allows lenders to track and follow up with debtors efficiently, predict and prioritize debt recovery, and enable faster collections. This is analyzed to boost the market growth rate during the forecast period.
  • The management of debt collection activities has been significantly hindered by legacy systems, which can be described by out-of-date technology, restricted functionality, and inflexible architecture. These limitations have driven the debt collection software market to witness a surge in demand for modern, agile, and adaptable solutions capable of addressing the evolving complexities of debt management.
  • Debt collection software has transformed due to COVID-19 because lenders must adapt to the latest risk procedures, including new risk technology and risk-evaluation indicators. The need for unifying various risk solutions, using AI technologies, and enhancing overall implementation processes has enhanced market growth post-pandemic.

Debt Collection Software Market Trends

Financial Institutions (Banks and NBFC) to Witness the Growth

  • Implementing debt collection software across financial institutions to reduce the banks' risk for loan defaulters by digitizing the collection operation through advanced technology and analytics-based Debt collection software is fueling the market growth by supporting the development of lenders' overall revenue and profitability.
  • Additionally, the trend of banking sector priorities in lowering the NPAs has led financial organizations to understand the repayment capacity of a borrower to locate areas for high and low delinquencies, driving the market of debt collection software due to their feature of delinquency management platforms to streamline and automate the collection process in the financial sector for better collection efficiencies.
  • The deployment of cloud-based debt management software due to its scalability and compatibility to integrate BFSI sectors' on-premise and cloud-hosted data sheets for analyzing debt collection patterns drives the market's growth. The back-end applications in the collections function in Financial Institutions are increasingly using cloud technologies, advanced analytics, artificial intelligence (AI), machine learning (ML) techniques, and ready-to-consume application programming interfaces (APIs) for better reliability and accuracy in designing collection strategy for the loans, fueling the growth of the market.
  • The market vendors, such as Pegasystems, Temenos AG, etc., are introducing a comprehensive suite of debt resolution solutions, including digital collections, debt analytics, litigation management, and a collection mobile app powered by AI-driven intelligent automation and machine learning models to manage debt collections, which is fueling the adoption of the debt collection software in the BFSIs because, through complete collection solutions available in the market, users can easily implement those solutions for better recovery efficiencies.
  • For instance, in June 2023, Secure Trust Bank partnered with EXUS Software to optimize the bank's collections operations through a data-driven, zero-customization approach. The bank has planned to use this single platform to reduce the complexity of business processes, streamline all communications with customers, and gain full visibility of the complete customer journey in collections processes, fueling future market growth in the BFSI sector.
  • The World Bank report stated that the domestic credit to the private sector in low and medium-income countries had increased significantly and crossed their GDP in FY 2022, which showed the increase in the amount of debt in the market and raised the demand for an automated and software-based debt collection systems in the financial institutions.
Debt Collection Software Market : Total Domestic Credit Provided to the Private Sector in Low- and Middle-Income Countries as a Share of Total GDP, in Percentage (%), 2015-2022

Asia Pacific is Expected to Register Significant Growth

  • The debt collection landscape in China has undergone a remarkable transformation over the past few years due to new, technology-driven approaches that offer increased efficiency and compliance in debt collection. Additionally, the market's growth over the forecast period is analyzed in light of the rising bad debts and the increasing need to automate debt collection processes in end-user industries.
  • The growth of the debt collection software market in China is largely driven by the increasing demand among end-user industries to minimize bad debt and automate debt collection through advanced technology-based software. As the country's financial market continues to grow and adapt, market vendors offering innovative debt collection solutions will continue to gain significant traction in ensuring efficient, compliant, and secure debt collection processes for end-user industries.
  • In India, the debt collection software market has witnessed substantial growth in recent years. It is expected to continue growing due to the significant presence of global market vendors, the emergence of new debt collection software platforms, increasing bad loans, and technological advancements in debt collection practices. Challenges associated with the current economic landscape, especially in managing debt collection across various channels, lead to operational inefficiencies and rising expenses for Banks and NBFCs, necessitating the adoption of debt collection software.
  • The debt collection industry in India swiftly embraced technology post-pandemic, experiencing substantial momentum. The rising demand for credit, evolving consumer preferences, and the expectation of seamless experiences have compelled lenders to adopt digitization to automate debt collection practices. This expectedly boosts the adoption of debt collection software in lending organizations, aiding lenders in saving time, costs, resources, and reputation while simultaneously improving customer experience and retention rates.
  • Across the rest of the Asia-Pacific region, including Australia, Japan, South Korea, and New Zealand, among others, significant growth potential exists for the debt collection software market over the forecast period. This growth is attributed to increasing digitization and the need for automated debt collection in end-user industries such as Banks, collection agencies, telecom, government, etc. The growing imperative to minimize bad loans, coupled with the substantial presence of both regional and global market vendors, further fuels this growth
Debt Collection Software Market - Growth Rate by Region

Debt Collection Software Industry Overview

The debt collection software market exhibits a semi-consolidated landscape, with moderate penetration due to the considerable presence of suppliers in the region. These entities are progressively engaging with various digital technology startups to introduce advanced solutions. Among the notable players in this market are Fidelity National Information Services, Inc. (FIS), CGI Inc., Fair, Isaac and Company (FICO) (Constellation Software Inc.), TransUnion LLC, and Pegasystems Inc.

  • October 2023: SARS announced plans to outsource the collection of past-due debt older than five years to external third parties. The debt collectors will help with past-due debts when there is no current payment or attempts have been made to create payment arrangements. SARS is beginning to inform the impacted taxpayers of its intention to turn them over before this action, allowing them to regularize their tax affairs. This decision by SARS reflects the increasing recognition of the efficiency and expertise that external debt collection agencies can bring to the recovery process. 
  • October 2023: Mobicule Technologies launched MCollect, a phygital Debt Resolution service to enhance the capabilities of the debt collection and loan recovery market. This solution brings a more streamlined and effective debt collection and resolution approach by combining digital outreach with customer-oriented call centers. This way of responding to user behavior combines the use of digital + AI + manual calls and increasing collection efficiency after delinquencies.

Debt Collection Software Market Leaders

  1. Fidelity National Information Services, Inc. (FIS)

  2. CGI Inc.

  3. TransUnion LLC

  4. Pegasystems Inc.

  5. Fair, Isaac and Company (FICO) (Constellation Software Inc.)

*Disclaimer: Major Players sorted in no particular order

Debt Collection Software Market Concentration
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Debt Collection Software Market News

  • September 2023: KEN, part of the VoltonGroup of Companies, extended its ongoing partnership with EXUS and announced upgrading its debt collections technology by deploying EXUS' debt collections solution to manage on a single platform the portfolios of both companies in the energy and natural gas markets.
  • September 2023: Intellect Design Arena Limited unveiled iGTB Copilot, a suite of AI solutions tailored for Commercial and Corporate Banking. This innovative offering integrates Microsoft Azure OpenAI Service, aiming to elevate customer experiences and enhance productivity for commercial banks and their clientele.
  • August 2023: Credgenics, a SaaS debt collection platform specializing in digitizing the loan collection process, acquired substantial funding. In a Series B fundraising round, the business received USD 50 million. Moreover, Credgenics intends to use the USD 50 million capital for product innovation, global growth, and expansion into more banking, financial services, and insurance (BFSI) markets. Such investments received by firms might reflect the financial industry's growing recognition of the importance of cloud deployment in debt collection software.
  • June 2023: Webio built its AI and machine learning skills to understand the engagement and management of discussions with individuals regarding debt. Webio is a recognized authority in Credit and Collections conversations. DebtChat, the newest product addition, is a web chat solution that automates, understands, and replies to all debt-related discussions. Webio's Conversational AI DebtChat might enhance other sectors' use of web chat and digital assistants to improve and drive their transition to the digital age
  • June 2023: PegaSystems Inc. outlined plans to fortify its partnership network, aiming to deliver comprehensive digitalized and automated solutions to end-users. The strategy involves expanding its network of over 200 accelerators and connector partners, expected to bolster the company’s market presence and augment revenue by providing debt collection software.

Debt Collection Software Market Report - Table of Contents

  1. 1. INTRODUCTION

    1. 1.1 Study Assumptions and Market Definition

    2. 1.2 Scope of the Study

  2. 2. RESEARCH METHODOLOGY

  3. 3. EXECUTIVE SUMMARY

  4. 4. MARKET INSIGHTS

    1. 4.1 Market Overview

    2. 4.2 Industry Attractiveness - Porter's Five Forces Analysis

      1. 4.2.1 Bargaining Power of Suppliers

      2. 4.2.2 Bargaining Power of Buyers

      3. 4.2.3 Threat of New Entrants

      4. 4.2.4 Threat of Substitutes

      5. 4.2.5 Intensity of Competitive Rivalry

    3. 4.3 Assessment of Impact of COVID-19 on the Debt Collection Software Market

  5. 5. MARKET DYNAMICS

    1. 5.1 Market Drivers

      1. 5.1.1 Increasing Automation in the Debt Collection Process

      2. 5.1.2 Outsourcing Debt Recovery to Specialized Debt Collection Agencies

    2. 5.2 Market Restraints

      1. 5.2.1 Inadequacy of Legacy Systems

  6. 6. MARKET SEGMENTATION

    1. 6.1 By Deployment

      1. 6.1.1 Cloud-based

      2. 6.1.2 On-premise

    2. 6.2 By Organization Size

      1. 6.2.1 Large Enterprises

      2. 6.2.2 Small and Medium-sized Enterprises

    3. 6.3 By End-User

      1. 6.3.1 Financial Institutions (Banks and NBFC)

      2. 6.3.2 Collection Agencies

      3. 6.3.3 Healthcare

      4. 6.3.4 Government

      5. 6.3.5 Telecom and Utilities

      6. 6.3.6 Other End-Users (Real Estate and Retail)

    4. 6.4 By Geography

      1. 6.4.1 North America

        1. 6.4.1.1 United States

        2. 6.4.1.2 Canada

      2. 6.4.2 Europe

        1. 6.4.2.1 United Kingdom

        2. 6.4.2.2 Germany

        3. 6.4.2.3 Spain

        4. 6.4.2.4 Rest of Europe

      3. 6.4.3 Asia-Pacific

        1. 6.4.3.1 China

        2. 6.4.3.2 India

        3. 6.4.3.3 Rest of Asia-Pacific

      4. 6.4.4 Latin America

        1. 6.4.4.1 Brazil

        2. 6.4.4.2 Mexico

        3. 6.4.4.3 Colombia

        4. 6.4.4.4 Rest of Latin America

      5. 6.4.5 Middle East and Africa

  7. 7. COMPETITIVE LANDSCAPE

    1. 7.1 Company Profiles

      1. 7.1.1 Fidelity National Information Services Inc. (FIS)

      2. 7.1.2 CGI Inc.

      3. 7.1.3 Fair, Isaac and Company (FICO) (Constellation Software Inc.)

      4. 7.1.4 TransUnion LLC

      5. 7.1.5 Pegasystems Inc.

      6. 7.1.6 Temenos AG

      7. 7.1.7 Intellect Design Arena Limited

      8. 7.1.8 Nucleus Software Exports Limited

      9. 7.1.9 Chetu Inc.

      10. 7.1.10 AMEYO (Exotel Techcom Pvt. Ltd)

      11. 7.1.11 EXUS Ltd.

      12. 7.1.12 KuhleKT Pty Ltd

    2. *List Not Exhaustive
  8. 8. INVESTMENT ANALYSIS

  9. 9. FUTURE OF THE MARKET

**Subject to Availability
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Debt Collection Software Industry Segmentation

Debt collection software, also called accounts receivable Management (ARM) software, supports the needs of agencies and lenders by providing business process automation, compliance assurance, and other features essential to orderly and effective collections efforts. B2B collectors generally use debt collection software to collect commercial debts accumulated through service transactions.

The debt collection software market is segmented into deployment type, organization size, end-user, and geography. By deployment type, the market is segmented into cloud-based and on-premise. By organization size, the market is segmented into large enterprises and small and medium-sized enterprises. By end-user, the market is segmented into financial institutions (banks and NBFC), collection agencies, healthcare, government, telecom and utilities, and other end-users. By geography, the market is segmented into North America, Europe, Asia Pacific, Latin America, Middle East & Africa. The report also offers market size and forecasts for the debt collection software market in 10 countries across the major regions.

The report offers market forecasts and size in value (USD) for all the above segments.

By Deployment
Cloud-based
On-premise
By Organization Size
Large Enterprises
Small and Medium-sized Enterprises
By End-User
Financial Institutions (Banks and NBFC)
Collection Agencies
Healthcare
Government
Telecom and Utilities
Other End-Users (Real Estate and Retail)
By Geography
North America
United States
Canada
Europe
United Kingdom
Germany
Spain
Rest of Europe
Asia-Pacific
China
India
Rest of Asia-Pacific
Latin America
Brazil
Mexico
Colombia
Rest of Latin America
Middle East and Africa
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Debt Collection Software Market Research Faqs

The Debt Collection Software Market size is expected to reach USD 4.88 billion in 2024 and grow at a CAGR of 10.30% to reach USD 7.96 billion by 2029.

In 2024, the Debt Collection Software Market size is expected to reach USD 4.88 billion.

Fidelity National Information Services, Inc. (FIS), CGI Inc., TransUnion LLC, Pegasystems Inc. and Fair, Isaac and Company (FICO) (Constellation Software Inc.) are the major companies operating in the Debt Collection Software Market.

Asia Pacific is estimated to grow at the highest CAGR over the forecast period (2024-2029).

In 2024, the North America accounts for the largest market share in Debt Collection Software Market.

In 2023, the Debt Collection Software Market size was estimated at USD 4.38 billion. The report covers the Debt Collection Software Market historical market size for years: 2019, 2020, 2021, 2022 and 2023. The report also forecasts the Debt Collection Software Market size for years: 2024, 2025, 2026, 2027, 2028 and 2029.

Debt Collection Software Industry Report

Statistics for the 2024 Debt Collection Software market share, size and revenue growth rate, created by Mordor Intelligence™ Industry Reports. Debt Collection Software analysis includes a market forecast outlook to for 2024 to 2029 and historical overview. Get a sample of this industry analysis as a free report PDF download.

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Debt Collection Software Market Size & Share Analysis - Growth Trends & Forecasts (2024 - 2029)