Artificial Intelligence (AI) in Social Media Market - Growth, Trends, COVID-19 Impact, and Forecasts (2023 - 2028)

The Artificial Intelligence (AI) in the Social Media market is segmented By Technology (Machine Learning and Deep Learning, NLP), Application (Sales and Marketing, Customer Experience Management, Image Recognition, Predictive Risk Assessment), Service (Managed Service, Professional Service), Organization Size (Small and Medium Enterprise, Large Enterprise) End User (Retail, E-commerce, Banking, Financial Services and Insurance (BFSI), Media and Advertising, Education, Other End-user Industries) and Geography (North America, Europe, Asia Pacific, Latin America, and Middle East and Africa). The market sizes and forecasts are provided regarding value (USD million) for all the above segments.

Market Snapshot

Artificial Intelligence in Social Media Market Summary
Study Period: 2018-2028
Fastest Growing Market: Asia-Pacific
Largest Market: North America
CAGR: 28.77 %

Major Players

Artificial Intelligence in Social Media Market Major Players

*Disclaimer: Major Players sorted in no particular order


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Market Overview

Over the forecast period, the AI market in social media is expected to register a CAGR of 28.77%. Social media has become one of the primary sources of customer intelligence data. With the growth in social media users, the demand for AI solutions to understand customer preferences is projected to increase over the forecast period.

  • Integration of artificial intelligence technology with social media for effective advertising and to gain a competitive edge is driving the market. Investing a lot in banking assistants, many institutions now use chatbots with AI interfaces to talk to their clients in the BFSI sector.
  • E-commerce companies are leveraging AI technology for personalized product recommendations on social media users’ profiles. For example, Amazon's AI-driven product recommendations are built into every step of the buying process.
  • Moreover, the increased use of AI tools is projected to boost demand for AI in social media. For instance, in January 2022, Cadbury launched an initiative to allow small business owners to make free advertisements using an AI tool that uses a celebrity's face and voice.
  • By gathering data from social media platforms, AI was able to predict the spread of COVID-19 infections, create early warning systems, and provide useful information about sensitive locations as well as predict illness and mortality.

However, AI is a complex technology, and firms need a workforce with specific skill sets to manage, create, and integrate AI systems. For instance, employees working with AI systems should be familiar with technologies such as machine learning and deep learning, cognitive computing, and image recognition. The limited number of AI technology experts is expected to hamper market growth.

Scope of the Report

AI in social media aims to boost creation of content and audience interaction by utilizing this technology. It is used to automate the creation of postings, the analysis of user data, and the provision of recommendations and suggestions to users. The Artificial Intelligence (AI) in the Social Media Market is segmented By Technology (Machine Learning and Deep Learning, NLP), Application (Sales and Marketing, Customer Experience Management, Image Recognition, Predictive Risk Assessment), Service (Managed Service, Professional Service), Organization Size (Small and Medium Enterprise, Large Enterprise) End User (Retail, E-commerce, Banking, Financial Services and Insurance (BFSI), Media and Advertising, Education, Other End-user Industries) and Geography (North America, Europe, Asia Pacific, Latin America, and Middle East and Africa).

The market sizes and forecasts are provided regarding value (USD million) for all the above segments.

Machine Learning and Deep Learning
Natural Language Processing (NLP)
Customer Experience Management
Sales and Marketing
Image Recognition
Predictive Risk Assessment
Other Applications
Managed Service
Professional Service
Organization Size
Small and Medium Enterprises
Large Enterprises
End-User Industry
Banking, Financial Services and Insurance (BFSI)
Media and Advertising
Other End-user Industries
North America
Rest of Europe
South Korea
Rest of Asia-Pacific
Latin America
Middle East and Africa

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Key Market Trends

Retail Industry to Witness a Significant Growth

  • The growing social media usage for online shopping and other e-commerce activities is expected to propel the retail segment's growth. Social media platforms are becoming increasingly popular as retail businesses use them to strengthen customer relationships. AI in social media helps retail brands predict marketing trends, make their promotions more effective, rank higher than their competitors, and get other benefits.
  • AI makes it possible for the retail industry to offer personalized product suggestions, in-store experiences that are based on data, and image recognition searches through social media posts to find hidden patterns.
  • Retailers like Target, Walmart, and others need to use AI to boost sales and customer loyalty because they depend on consumers spending more and face tough competition from e-commerce platforms.
  • In July 2022, Google partnered with the H&M Group, a multinational fashion retailer. The firms plan to design and create a corporate data backbone through this partnership, including a core data platform, cutting-edge ML and AI capabilities, and data products.
  • Moreover, in March 2022, Microsoft collaborated with ASOS, a British fashion retailer. The firms agreed to collaborate on a new project to accelerate Microsoft's strategic growth ambitions. Furthermore, this collaboration is expected to enable businesses to fulfill the growing demand for improved product availability and seamless and personalized digital experiences.
Artificial Intelligence in Social Media Market - E-commerce as share of total U.S. retail sales from Q1' 2021 to Q1' 2022, in Percentage

North America is Expected to Hold Significant Market Share

  • In the last few years, the area has been getting better because more money has been put into it to improve AI technology solutions.
  • In April 2022, government activities and investments assist market growth. For instance, the Government of Canada declared that it would invest in enterprises and innovative technology. The Federal Economic Development Agency for Southern Ontario, FedDev Ontario, has announced a USD 5.7 million investment in the artificial intelligence (AI) business Canvass Analytics Inc. (Canvass AI).
  • The growing investment in AI by various companies is expected to drive AI in the social media market in the region. For instance, in October 2022, Google, a subsidiary of Alphabet Inc., will be in talks to invest around USD 200 million in the Canadian start-up Cohere Inc. The startup in artificial intelligence made a long-term deal with Google to provide processing power for training its software models.
  • Social media platforms are one of the first choices for marketing products and services. As a result, end users, such as BFSI, e-commerce, retail, and others, are shifting toward artificial intelligence to bolster their performance on social media channels.

Further, the United States, with an index score of 88.16, is the top-ranked nation worldwide in 2021, according to the government's artificial intelligence (AI) readiness index rankings.

Artificial Intelligence (Al) in Social Media Market - Growth Rate by Region

Competitive Landscape

The competitive rivalry in market is highly competitive with the dominance of players like Microsoft Corporation, Google LLC, and Amazon Web Services, among others. The market appears to be fragmented. Due to the growing use of AI in social media, significant players are implementing strategies such as partnerships, product innovation, mergers, and acquisitions.

In October 2022, Google Cloud announced a partnership with Snap Inc. (Snap), in which the firm will use Google's data, AI/ML, and analytics technologies to enable Snapchat's development. After working together for more than ten years, Snap will use Google Cloud more to improve the customer experience and offer more customized solutions.

August 2022 - Veritone, Inc., the provider of aiWARE, a hyper-extensive corporate artificial intelligence (AI) platform, announced an expansion of its collaboration with Amazon Web Services (AWS) to better serve its Media & Entertainment (M&E) customers. Veritone joined the AWS for Media & Entertainment program last year, which assisted rights holders, content creators, distributors, and producers in quickly identifying industry-specific AWS capabilities and accelerating transformation across five key industry innovation hubs. By continuing to support the AWS for Media & Entertainment program, Veritone shows that it is still committed to making it easier for IP owners of all sizes to create, distribute, and eventually make money from their content.

July 2022 - Meta, Facebook's parent company, will unveil Sphere, a new AI-powered tool. The tool helps to address and detect misinformation, also known as "fake news," on the internet. Meta claims to be the first [AI] system capable of scanning many citations at once to determine whether they genuinely support the relevant assertions.

Major Players

  1. Microsoft Corporation

  2. Google LLC

  3. Amazon Web Services, Inc

  4. Adobe Systems Incorporated

  5. Meta

*Disclaimer: Major Players sorted in no particular order

Artificial Intelligence in Social Media Market Concentration

Recent Development

  • October 2022: Meta announced a collaboration with Microsoft to provide consumers with unique experiences in various sectors, including gaming and the future of work. Microsoft will introduce Microsoft 365 apps to Meta Quest devices as part of this collaboration, allowing individuals to interact with content from productivity programs such as Excel, Word, Outlook, PowerPoint, and SharePoint within virtual reality (VR). It also wants to bring Windows 365 to devices so that users can stream their whole Windows experience, including their own apps, content, and preferences, through a Windows Cloud PC.
  • October 2022: Adobe announced new AI features that maximize creativity and accuracy across Creative Cloud products, and Adobe Express, the industry's leading all-in-one tool, allows anyone to make professional-quality, unique content. In addition, Adobe stated its intention to assist creators by leveraging its Content Authenticity Initiative (CAI) to maintain transparency when using generative AI. New AI features in Adobe Express allow Quick Actions for users to immediately compress images and videos for quick social media sharing, discover appropriate color palettes for the maximum visual aspect, and instantly canvas over 22,000 Adobe Fonts for the ideal typeface.

Artificial Intelligence in Social Media Market Report - Table of Contents





    1. 4.1 Market Overview

    2. 4.2 Industry Attractiveness - Porter's Five Forces Analysis

      1. 4.2.1 Threat of New Entrants

      2. 4.2.2 Bargaining Power of Buyers/Consumers

      3. 4.2.3 Bargaining Power of Suppliers

      4. 4.2.4 Threat of Substitute Products

      5. 4.2.5 Intensity of Competitive Rivalry

    3. 4.3 Assesment of Impact of COVID-19 on the market

    4. 4.4 Technology Roadmap

    5. 4.5 Introduction to Market Drivers and Restraints

    6. 4.6 Market Drivers

      1. 4.6.1 Integration of Artificial Intelligence Technology with Social Media for Effective Advertising

      2. 4.6.2 Increase in User Engagement on Social Media by Using Smartphones

      3. 4.6.3 Rise in Use of AI in Understanding Market Trends and Gaining Competitive Edge

    7. 4.7 Market Restraints

      1. 4.7.1 Limited Number of Artificial Intelligence Technology Experts

      2. 4.7.2 Low Adoption of AI in Developing Economies

    8. 4.8 Market Opportunities


    1. 5.1 Technology

      1. 5.1.1 Machine Learning and Deep Learning

      2. 5.1.2 Natural Language Processing (NLP)

    2. 5.2 Application

      1. 5.2.1 Customer Experience Management

      2. 5.2.2 Sales and Marketing

      3. 5.2.3 Image Recognition

      4. 5.2.4 Predictive Risk Assessment

      5. 5.2.5 Other Applications

    3. 5.3 Service

      1. 5.3.1 Managed Service

      2. 5.3.2 Professional Service

    4. 5.4 Organization Size

      1. 5.4.1 Small and Medium Enterprises

      2. 5.4.2 Large Enterprises

    5. 5.5 End-User Industry

      1. 5.5.1 Retail

      2. 5.5.2 E-commerce

      3. 5.5.3 Banking, Financial Services and Insurance (BFSI)

      4. 5.5.4 Media and Advertising

      5. 5.5.5 Education

      6. 5.5.6 Other End-user Industries

    6. 5.6 Geography

      1. 5.6.1 North America

        1. US

        2. Canada

      2. 5.6.2 Europe

        1. UK

        2. Germany

        3. France

        4. Spain

        5. Rest of Europe

      3. 5.6.3 Asia-Pacific

        1. China

        2. Japan

        3. India

        4. South Korea

        5. Rest of Asia-Pacific

      4. 5.6.4 Latin America

      5. 5.6.5 Middle East and Africa


    1. 6.1 Company Profiles

      1. 6.1.1 Google LLC

      2. 6.1.2 Microsoft Corporation

      3. 6.1.3 Meta

      4. 6.1.4 Amazon Web Services, Inc

      5. 6.1.5 IBM Corporation

      6. 6.1.6 Adobe Systems Incorporated

      7. 6.1.7 Inc.

      8. 6.1.8 Baidu Inc.

      9. 6.1.9 Snap Inc.

      10. 6.1.10 Clarabridge Inc.

      11. 6.1.11 HootSuite Media Inc.

      12. 6.1.12 Meltwater News US Inc.

      13. 6.1.13 Crimson Hexagon Inc.

      14. 6.1.14 Sprout Social Inc.

    2. *List Not Exhaustive


**Subject to Availability
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Artificial Intelligence in Social Media Market Research FAQs

The AI in Social Media Market is studied from 2018 - 2028.

The AI in Social Media Market is growing at a CAGR of 28.77% over the next 5 years.

Asia-Pacific is growing at the highest CAGR over 2021- 2026.

North America holds highest share in 2022.

Microsoft Corporation, Google LLC, Amazon Web Services, Inc, Adobe Systems Incorporated, Meta are the major companies operating in AI in Social Media Market.

AI in Social Media Industry Reports

In-depth industry statistics and market share insights of the AI in Social Media sector for 2020, 2021, and 2022. The AI in Social Media research report provides a comprehensive outlook of the market size and an industry growth forecast for 2023 to 2028. Available to download is a free sample file of the AI in Social Media report PDF.

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