Voice Biometrics Market Size & Share Analysis - Growth Trends & Forecasts (2023 - 2028)

The Voice Biometrics Market is Segmented by Type (Active Biometrics and Passive Biometrics), Deployment Model​ (On-Premises and Cloud), Enterprise Size (Small and Medium Enterprises and Large Enterprises), Industry Vertical (Banking, Financial Services and Insurance, Retail and E-commerce, Telecommunications and IT, and Government and Defense), and Geography.

Voice Biometrics Market Size

Voice Biometrics Market Summary
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Study Period 2018 - 2028
Market Size (2023) USD 1.93 Billion
Market Size (2028) USD 4.18 Billion
CAGR (2023 - 2028) 16.75 %
Fastest Growing Market Asia Pacific
Largest Market North America

Major Players

Voice Biometrics Market Major Players

*Disclaimer: Major Players sorted in no particular order


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Voice Biometrics Market Analysis

The Voice Biometrics Market size is expected to grow from USD 1.93 billion in 2023 to USD 4.18 billion by 2028, at a CAGR of 16.75% during the forecast period (2023-2028).

The proliferation in the large-scale use of stolen data by professional fraudsters renders knowledge-based authentication increasingly inadequate for distinguishing legitimate users from fraudsters. This has led to the proliferation of biometric technologies. Voice biometrics is a versatile technology that uses several areas, including call center authentication, hands-free interface, bank account protection, and mobile application development.

  • With the increasing use of digital platforms for government and private services deployment and the race of financial firms to make banking simple and more accessible, there is a growing need for a similar, strong, and secured authentication technology with negligible chances of failure. The market is already transitioning from traditional password authentication processes to password-less authentication techniques. Owing to its unique feature of identifying every individual with different traits, voice recognition is gaining traction as one of the powerful authentication techniques.
  • The banking, automotive, and healthcare sectors are significant. Healthcare was the largest of the three in deploying voice recognition to assist with creating electronic medical records. Meanwhile, a growing number of banks are integrating voice authentication for an extra layer of security, especially for transactions that take place over the phone.
  • Voice banking is conquering the financial industry, and FinTechs are competing to offer more advanced, robust, and secure solutions. The development of voice banking is predicted to move in several directions in the next few years. According to Intelligent Software Engineering, 18 million US consumers have already tried paying by voice, and many banks and financial institutions offer this service to their clients. The growth of voice banking is anticipated to provide growth to the market. The banking sector is expected to register a significant growth rate over the forecast period, owing to the higher adoption of voice recognition in mobile and web banking applications.
  • The proficiency of a biometric voice system is dependent on successful speech identification and voice recognition and affects the solution's overall performance. Researchers and corporations employ many approaches to identify voice features from a signal, including LPCC, MFCC, and LPC. The higher acceptability of the biometric voice system is credited to the solutions' efficiency, accuracy, identification speed, increased product capabilities, low cost, and user-friendly nature.
  • The COVID-19 pandemic has highlighted the need for voice biometrics as a contactless method of authentication and has positively influenced the demand-side dynamics of the studied market. According to the Biometric Survey 2021, 64% of the respondents have increased prioritization for technology that supports remote onboarding and mobile apps, creating a direct demand for voice biometrics.

Voice Biometrics Market Trends

This section covers the major market trends shaping the Voice Biometrics Market according to our research experts:

Banking, Financial Services, and Insurance have Emerged as the Leading Fields for Voice Biometric Applications

  • Banks must continuously stay on top of the best-suited methods for authentication to combat online fraud. Traditionally, banks have used knowledge-based authentication methods such as PINs and one-time passwords. The demand for contactless and seamless technologies has permeated even banking security, especially in light of the COVID-19 pandemic's impact. Voice biometrics in banking is a promising online banking solution that goes beyond the retina and fingerprint scanners that require people's physical presence.
  • Further, as attackers/hackers have become more sophisticated and the number of potential targets or entry points has expanded, cyber attacks in the financial industry have increased significantly. The sheer number of users has also drastically increased along with the proliferation and addition of new banking and financial technologies. Despite numerous warnings from bankers, people fall prey to scams. For instance, in fiscal 2021, the Reserve Bank of India (RBI) reported around 7,400 bank fraud cases across India. In 2020, RBI said 8,700 bank fraud cases in India with an INR 1.85 trillion. Further, as per the information reported by Indian Computer Emergency Response Team (CERT-In), an unlimited number of 2,46,514 and 2,90,445 cyber security incidents about digital banking were reported in 2019 and 2020 in India, respectively.
  • Also, according to VMware, the first half of 2020 witnessed a 238% increase in cyberattacks targeting financial institutions compared to the previous year. Nearly 75% of banks and insurance groups have seen a spike in cybercrime since the pandemic's start.
  • Voice biometrics in banking is crucial to extending comfortable banking services and improving customer experience. For instance, banks offer social security products like pensions and insurance requiring proof-of-life authentication when the payments are disbursed. Voice biometrics facilitate the discrete authentication of people. Also, biometric technology can identify several features of human voices to make identification reliable and tamper-proof.
  • Voice biometrics also aid in enhancing the KYC processes. For instance, multilingual countries like South Asia have people of varying education levels across far-flung areas. Voice biometrics can help include such people into a financial security net as the solutions are language-independent.
  • Further, physiological biometrics necessitates scanners at the customer's location, whereas voice biometrics require nothing more than existing phone lines and mobile infrastructure. The software is present on the bank's end. To create a sample to authenticate, the user may be asked to say a randomly generated phrase. If a match is not found, access will be denied. This method is effective against hackers who attempt to use voice recordings.
Voice Biometrics Market : Benefits of using Biometrics to Ensure Good Customer and User Experience, (Survey conducted in 2021 with 220 respondents)

North America is Expected to Hold the Largest Share

  • Voice recognition technology is used in various applications due to the rapid growth in the acceptance of mobile and cloud technologies and unmatched technological advancements in computing power. The healthcare industry is expected to play a significant role in developing voice recognition technology in the United States, owing to its use in producing health-related data records. Voice recognition technology has the potential to replace some of the more traditional approaches that are still in use.
  • According to the Center for Medicare and Medicaid Services, United States, National health spending is projected to grow at an average annual rate of 5.4% from 2019 to 2028 to reach USD 6.2 trillion by 2028. This also includes the expenditure for IT and computing services for better storage and protection of patient data. Furthermore, health systems are searching for voice-enabled transcriptions to identify reimbursable conditions discovered during the diagnostic while ensuring that crucial health indicators are not missed.
  • The lucrative banking sector in the region has seen a rise in the adoption of biometric technologies as the number of fraud cases has increased. In the area, many secure and diverse security solutions are being introduced. In North America, G+D Mobile Security has introduced its FIDO-compliant Convegno Mobile Authentication in conjunction with Samsung SDS. The solution leverages biometrics such as fingerprint, face, iris, and voice credentials to provide security solutions with multi-factor authentication.
  • Several Canadian organizations, including Royal Bank of Canada, Bank of Montreal, and Rogers Communications, have begun using speech biometrics to identify consumers over the phone. According to the TD Bank Group of Canada, customers can sign into their accounts or skip call center security questions by providing a voiceprint. For this, TD uses VoicePrint. TD VoicePrint is a voice recognition system that allows customers to use their voiceprint to verify their identity and identify themselves when speaking with one of the bank's Live Customer Service employees over the phone.
  • More stores in Canada are moving to self-checkout lanes to serve customers better. More than half of Canadians (54%) favor self-checkout lanes, and 66% use them at least some of the time, according to Dalhousie University's Grocery Experience National Survey Report. Customers can use self-checkout lines at their own leisure, but they are not necessarily as efficient. As a result, many Canadian merchants are looking for voice biometrics solutions in their stores. However, due to the initial high cost of equipment and gadgets, many retailers in Canada will be unwilling to upgrade to the latest technologies.
Voice Biometrics Market - Growth Rate by Region (2022 - 2027)

Voice Biometrics Industry Overview

The voice biometrics market remains highly competitive, with several emerging players getting into the biometric ecosystem. The market has witnessed a few mergers and acquisitions in the recent past. With the inflow of massive amounts of funds into the startups operating in this space, the launch of several new products is expected in the years ahead. Some of the recent developments are as follows:-

  • September 2021 - Skit, formerly known as Vernacular.ai, secured USD 23 million as part of its Series B funding, led by WestBridge Capital with participation from Exfinity Ventures and Kalaari Capital, Letsventure syndicate led by Sense AI, and Angelist syndicate led by Aaryaman Vir Shah from Prophetic Ventures.
  • August 2021 - Lumen Vox launched the next-generation automatic speech recognition (ASR) engine with transcription. The new automatic speech recognition engine, built on artificial intelligence (AI) and deep machine learning (ML), outpaces its competition in delivering the most accurate speech-enabled customer experiences.
  • July 2021 - Thales announced a new voice biometric solution, part of Thales’ Digital Identity Service Platform for onboarding and authentication. The new solution integrates effortlessly with existing call center enrolment processes.
  • June 2021 - Aculab announced that its voice biometrics technology, VoiSentry, can be deployed to those with physical and speech impairments. VoiSentry calculates voice biometrics based on general characteristics of the sound of the voice rather than specific words. Hence, it enables the user to positively affirm IVR choices and complete identification and verification checks using their voice.

Voice Biometrics Market Leaders

  1. Nuance Communications Inc.

  2. Verint Systems Inc

  3. NICE Ltd.

  4. Voice Biometrics Group

  5. Auraya Inc.

*Disclaimer: Major Players sorted in no particular order

Voice Biometrics Market Concentration

Voice Biometrics Market News

  • March 2022 - the US-based voice automation start-up Uniphore raised USD 400 million in its latest funding round. The latest funding round was led by the US-based venture capital fund NEA.
  • March 2022 - Microsoft announced its entry into the conversational AI market with the acquisition of Nuance Communications, which also serves the voice biometrics market.

Voice Biometrics Market Report - Table of Contents


    1. 1.1 Study Assumptions and Market Definition

    2. 1.2 Scope of the Study




    1. 4.1 Market Overview

    2. 4.2 Industry Attractiveness - Porter's Five Forces Analysis

      1. 4.2.1 Bargaining Power of Suppliers

      2. 4.2.2 Bargaining Power of Consumers

      3. 4.2.3 Threat of New Entrants

      4. 4.2.4 Intensity of Competitive Rivalry

      5. 4.2.5 Threat of Substitute Products

    3. 4.3 Technology Snapshot

    4. 4.4 An Assessment of the Impact of COVID-19 on the Market


    1. 5.1 Market Drivers

      1. 5.1.1 Increased Sophistication of Security Threat

      2. 5.1.2 Large-scale Adoption of Technology by Governments to Secure Citizens

    2. 5.2 Market Challenges

      1. 5.2.1 Security Concerns Pertaining to Third-party (Cloud) Data Storage


    1. 6.1 Type

      1. 6.1.1 Active Biometrics

      2. 6.1.2 Passive Biometrics

    2. 6.2 Deployment Model

      1. 6.2.1 On-premises

      2. 6.2.2 Cloud

    3. 6.3 Enterprise Size

      1. 6.3.1 Small and Medium Enterprises

      2. 6.3.2 Large Enterprises

    4. 6.4 Vertical

      1. 6.4.1 Banking, Financial Services, and Insurance

      2. 6.4.2 Retail and E-commerce

      3. 6.4.3 Telecommunications and IT

      4. 6.4.4 Government and Defense

      5. 6.4.5 Other Industry Verticals

    5. 6.5 Geography

      1. 6.5.1 North America

        1. United States

        2. Canada

      2. 6.5.2 Europe

        1. United Kingdom

        2. Germany

        3. France

        4. Rest of Europe

      3. 6.5.3 Asia-Pacific

        1. China

        2. Australia

        3. India

        4. Rest of Asia-Pacific

      4. 6.5.4 Latin America

        1. Brazil

        2. Mexico

        3. Rest of Latin America

      5. 6.5.5 Middle-East and Africa


    1. 7.1 Company Profiles

      1. 7.1.1 Nuance Communications Inc.

      2. 7.1.2 Verint Systems Inc.

      3. 7.1.3 Voice Biometrics Group

      4. 7.1.4 NICE Ltd

      5. 7.1.5 Auraya Inc.

      6. 7.1.6 Phonexia SRO

      7. 7.1.7 BioCatch Ltd

      8. 7.1.8 Pindrop Security Inc.

      9. 7.1.9 Aculab Inc.

      10. 7.1.10 Uniphore Software Systems Pvt. Ltd

      11. 7.1.11 LexisNexis Risk Solutions Inc.

      12. 7.1.12 One Vault SA

      13. 7.1.13 Lumen Vox LLC (Voice Trust GmBH)

      14. 7.1.14 VoicePIN.com Sp. z o.o.

      15. 7.1.15 SESTEK

    2. *List Not Exhaustive


**Subject to Availability

Voice Biometrics Industry Segmentation

Voice biometrics is the technology that uses unique vocal attributes to verify a person’s identity. Unique vocal characteristics like pitch, tone, and rhythm of speech are used by voice biometrics to complete the process of verification. The sophisticated algorithms used in the process compare the voice models provided to the existing voice samples of a connected database to confirm or reject the identity of a user.

The Voice Biometrics Market is Segmented by Type (Active Biometrics and Passive Biometrics), Deployment Model​ (On-Premises and Cloud), Enterprise Size (Small and Medium Enterprises and Large Enterprises), Industry Vertical (Banking, Financial Services and Insurance, Retail and E-commerce, Telecommunications and IT, and Government and Defense), and Geography.

Active Biometrics
Passive Biometrics
Deployment Model
Enterprise Size
Small and Medium Enterprises
Large Enterprises
Banking, Financial Services, and Insurance
Retail and E-commerce
Telecommunications and IT
Government and Defense
Other Industry Verticals
North America
United States
United Kingdom
Rest of Europe
Rest of Asia-Pacific
Latin America
Rest of Latin America
Middle-East and Africa

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Voice Biometrics Market Research FAQs

The Voice Biometrics Market size is expected to reach USD 1.93 billion in 2023 and grow at a CAGR of 16.75% to reach USD 4.18 billion by 2028.

In 2023, the Voice Biometrics Market size is expected to reach USD 1.93 billion.

Nuance Communications Inc., Verint Systems Inc, NICE Ltd., Voice Biometrics Group and Auraya Inc. are the major companies operating in the Voice Biometrics Market.

Asia Pacific is estimated to grow at the highest CAGR over the forecast period (2023-2028).

In 2023, the North America accounts for the largest market share in the Voice Biometrics Market.

Voice Biometrics Industry Report

Statistics for the 2023 Voice Biometrics market share, size and revenue growth rate, created by Mordor Intelligence™ Industry Reports. Voice Biometrics analysis includes a market forecast outlook to 2028 and historical overview. Get a sample of this industry analysis as a free report PDF download.

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