Video Managed Services Market Size & Share Analysis - Growth Trends & Forecasts (2024 - 2029)

Global Video Managed Services Market is Segmented by type (Software, Hardware), enterprise size (Large Enterprise, Small & Medium Enterprise), applications (Business to Business, Business to Consumer), and geography (North America, Europe, Asia Pacific, Rest of the World). The market sizes and forecasts are provided in terms of value (USD million) for all the above segments.

Video Managed Services Market Size

Video Managed Services Market Summary
Study Period 2019 - 2029
Market Size (2024) USD 15.43 Billion
Market Size (2029) USD 42.13 Billion
CAGR (2024 - 2029) 22.25 %
Fastest Growing Market Asia Pacific
Largest Market North America

Major Players

Video Managed Services Market Major Players

*Disclaimer: Major Players sorted in no particular order


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Video Managed Services Market Analysis

The Video Managed Services Market size is estimated at USD 15.43 billion in 2024, and is expected to reach USD 42.13 billion by 2029, growing at a CAGR of 22.25% during the forecast period (2024-2029).

SMEs will be able to concentrate only on this their core competencies through managed services improving operational efficiency and cutting operating costs. Managed services give optimal resource allocation and utilization, which improves overall profitability and operational efficiency. New technologies are more easily adopted by organizations thanks to a number ofScalable Infrastructures and Management Services Models. In the coming forecast period, these variables are expected to fuel market growth.

  • The requirement to focus on fundamental capabilities and increase efficiency is one of the main drivers for this market growth in managed videoconferencing services. In order to increase operating efficiency, businesses are focusing on the core of their business processes and taking over IT operations through Management Services and Information Technology Outsourcing. They use a managed service provider to handle IT-related needs like application and infrastructure management. This is assisting businesses in achieving their goal and vision by directing employee skills and resources toward their core business.
  • One of the important video-managed services industry trends contributing to video-managed services market growth is more automation in managed services. The automation of video-managed services greatly improves business process efficiencies. It assists businesses in managing complicated IT infrastructures and streamlining operational workflow. Automation of managed infrastructure services in enterprises improves operational procedures while decreasing costs. It integrates numerous organizational divisions and functions and eliminates the need for repetitive IT processes.
  • BYOD, Big data analytics, AI, and ML Environments are the major drivers for large enterprises to rely on video MSPs as they focus on stepping up their operations in the digital transformation era. Large enterprises opt for managed services from integrated service providers, especially large MSPs. These providers offer better technology support, lower downtime, robust security, and advanced network and technology solutions, vital for such enterprises to maintain uninterrupted business processes.
  • One of the biggest problems facing managed service providers is cybersecurity. Cybercriminals target both small and large businesses in the threat ecosystem of today. Larger businesses may have more financial resources, but they are more difficult to compromise because they also have more money to spend on advanced defenses, remote monitoring, and cybersecurity solutions. On the other hand, smaller firms frequently lack cybersecurity tools and safeguards. Furthermore, security problems can ruin the success of both small and large businesses equally. As a result, video MSPs must provide cybersecurity top priority to their customers.
  • The continuation of the work-from-home trend in the post-COVID scenario is expected to drive the studied market. According to the Zippia survey 2022, as of 2022, 26% of US employees worked remotely.By 2025, 36.2 million American employees are likely to work remotely.

Video Managed Services Market Trends

Software Segment to Witness the Growth

  • Managed service providers (MSPs) are relying on a number of specialized tools tailored to manage all their client's information in one place. In order to manage their client's network, they have primarily relied on RMM software, PSA software, the antivirus and safety software as well as recovery and backup software.
  • MSP software is designed to reduce repetitive work and human error through the automation of tasks carried out by clients' devices. In addition, there is a need for the management service providers to concentrate on core capabilities that facilitate everyday IT processes, increase user satisfaction, provide better quality of services and lower operating costs. These are a few of the benefits you'll find in your custom MSP software.
  • In addition, the demand for cloud based solutions and the adoption of on demand security services is driven by the growing realization of the importance of saving money and resources are moving Instead of building and maintaining new data storage, data is transferred to the cloud which is why enterprises are increasingly realizing the importance of saving money and resources by moving data to the cloud. Due to multiple benefits, cloud platforms and ecosystems are expected to be key launching points for a rapid growth in Digital Innovation over the coming years.
  • Furthermore, the deployment of public cloud services introduces a layer of trust outside an organisation which is crucial in terms of security for Cloud Infrastructures. Nevertheless, the adoption of video managed services practices by businesses is made considerably easier as a consequence of increasing use of cloud solutions. Enterprises must address security concerns, such as the loss of control over confidential data, because more people are moving towards cloud services like Google Drive, Dropbox and Microsoft Azure among other tools becoming a part of their business processes.
Video Managed Services Market: Use of Cloud Providers, by Organizations, by Vendor, in %,  Global,  2022

North America is Expected to Hold Major Share

  • The American Small Business Administration Office for Advocacy reports that the number of US small businesses in 2022 will be 33.2 million, and In the country accounting for almost all 99,99 percent of companies. With a 2.2% increase over the previous year and 12.2% during the period from 2017 to 2022, the increase in the number of small businesses in the US in 2022 reflects steady growth.
  • It is more cost effective to enter into a management service agreement, filling an entire IT department with various subject-matter specialists by practically any standard. According to a CompTIA survey, about half of all businesses using MSPs cut their annual IT costs by up to 25%. In-house network support technicians can earn over USD 100,000 per year, and when firms factor in benefits, training, equipment, supplemental compensation, and other costs, that amount can almost quadruple. By working with an MSP, firms can get necessary IT services for a fixed monthly charge while being relieved of those expenses.
  • According to Cisco Systems, the growth of data and devices is increasing the network burden, and In this way, 95% of network changes are carried out on a manual basis which increases operating costs by between 2 and 3 times the value of the network. This trend in the region is expected to drive the managed network services over the forecast period.
  • Moreover, growth in OTT platforms in the region also offers considerable growth opportnuities for the market. For instance, Netflix reported 75.57 million paid streaming subscribers across Canada and the United States in the second quarter of 2023, up from 74.4 million in the previous quarter.
  • Particularly, the video conferencing managed services market is expected to continue growing as more content providers in the region realize the advantages of outsourcing video workflows or management for both video on demand (VOD) as well as live video direct-to-consumer (D2C) OTT (over-the-top) content.
Video Managed Services Market - Growth Rate by Region

Video Managed Services Industry Overview

The video-managed services market is fragmented as the global players are innovating their services to provide cost-benefit offers to the users, which gives a high rivalry to the market competitors. Major players with a prominent share in the market are focusing on expanding their customer base across foreign countries by leveraging strategic collaborative initiatives to increase their market share and profitability. Key players are Arkadin Cloud Communications, AGT (Applied Global Technologies), Cisco Systems, Inc., etc.

  • May 2023 - NTT introduced SPEKTRA as the next generation of its global services platform for NTT Managed Networks solutions. The Platform is equipped with the company's management services experience, expertise and extensive technological capacity to provide customers with a direct path into network transformation.
  • January 2023 - PV Lumens LLP, a rapidly growing distributor of safety, security, connectivity, and productivity solutions, announced a partnership with Digifort, a leader in video management systems, to offer their surveillance solutions in India.

Video Managed Services Market Leaders

  1. Arkadin Cloud Communications ( NTT Communications)

  2. Applied Global Technologies

  3. Cisco Systems, Inc.

  4. ZTE Enterprise

  5. AT&T Business

*Disclaimer: Major Players sorted in no particular order

Video Managed Services Market Concentration
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Video Managed Services Market News

  • August 2023 - Quantum Corporation, the leader in solutions for video and unstructured data, announced a partnership with Tiger Surveillance, a leading provider of video surveillance data management and protection solutions, to deliver end-to-end solutions for long-term retention and archiving of video surveillance data.
  • June 2023 - Check Point Software Technologies Ltd. partnered with TELUS, to launch the TELUS Cloud Security Posture Management (CSPM) service in Canada. Backed by Check Point's AI-powered threat prevention and high fidelity posture management technology, TELUS CSPM offers a comprehensive managed solution for Canadian organizations to monitor cloud security posture in real-time and detect, remediate and report on vulnerabilities.

Video Managed Services Market Report - Table of Contents


    1. 1.1 Study Assumptions

    2. 1.2 Scope of the Study




    1. 4.1 Market Overview

    2. 4.2 Value Chain Analysis

    3. 4.3 Industry Attractiveness - Porter's Five Forces Analysis

      1. 4.3.1 Threat of New Entrants

      2. 4.3.2 Bargaining Power of Buyers/Consumers

      3. 4.3.3 Bargaining Power of Suppliers

      4. 4.3.4 Threat of Substitute Products

      5. 4.3.5 Intensity of Competitive Rivalry


    1. 5.1 Market Drivers

      1. 5.1.1 Adoption of BYOD (Bring Your Own Device)

      2. 5.1.2 Higher Productivity Rate by Reducing Unnecessary Hours

    2. 5.2 Market Restraints

      1. 5.2.1 High Initial Investments and Installation Costs


    1. 6.1 By Type

      1. 6.1.1 Software

      2. 6.1.2 Hardware

    2. 6.2 By Enterprise Size

      1. 6.2.1 Large Enterprise

      2. 6.2.2 Small & Medium Enterprise

    3. 6.3 By Applications

      1. 6.3.1 Business to Business

      2. 6.3.2 Business to Consumer

    4. 6.4 By Geography

      1. 6.4.1 North America

      2. 6.4.2 Europe

      3. 6.4.3 Asia Pacific

      4. 6.4.4 Rest of the World


    1. 7.1 Company Profiles

      1. 7.1.1 Arkadin Cloud Communications ( NTT Communications)

      2. 7.1.2 Applied Global Technologies

      3. 7.1.3 Cisco Systems, Inc.

      4. 7.1.4 ZTE Enterprise

      5. 7.1.5 AT&T Business

      6. 7.1.6 Polycom, Inc.

      7. 7.1.7 BT Conferencing, Inc.

      8. 7.1.8 Telus Communications

      9. 7.1.9 Dimension Data

      10. 7.1.10 AVI-SPL Inc.

      11. 7.1.11 Vega Global

      12. 7.1.12 Macro Technologies Inc.

    2. *List Not Exhaustive


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Video Managed Services Industry Segmentation

The video-managed services provide enterprises with a team of video experts handling entire video collaboration, mainly video conferencing.

The video managed services market is segmented by type (software, hardware), enterprise size (large enterprise, small and medium enterprise), applications (business to business, business to consumer), and geography (North America, Europe, Asia Pacific, Rest of the World). The market sizes and forecasts are provided in terms of value (USD) for all the above segments.

By Type
By Enterprise Size
Large Enterprise
Small & Medium Enterprise
By Applications
Business to Business
Business to Consumer
By Geography
North America
Asia Pacific
Rest of the World
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Video Managed Services Market Research FAQs

The Video Managed Services Market size is expected to reach USD 15.43 billion in 2024 and grow at a CAGR of 22.25% to reach USD 42.13 billion by 2029.

In 2024, the Video Managed Services Market size is expected to reach USD 15.43 billion.

Arkadin Cloud Communications ( NTT Communications), Applied Global Technologies, Cisco Systems, Inc., ZTE Enterprise and AT&T Business are the major companies operating in the Video Managed Services Market.

Asia Pacific is estimated to grow at the highest CAGR over the forecast period (2024-2029).

In 2024, the North America accounts for the largest market share in Video Managed Services Market.

In 2023, the Video Managed Services Market size was estimated at USD 12.62 billion. The report covers the Video Managed Services Market historical market size for years: 2019, 2020, 2021, 2022 and 2023. The report also forecasts the Video Managed Services Market size for years: 2024, 2025, 2026, 2027, 2028 and 2029.

Video Managed Services Industry Report

Statistics for the 2024 Video Managed Services market share, size and revenue growth rate, created by Mordor Intelligence™ Industry Reports. Video Managed Services analysis includes a market forecast outlook 2029 and historical overview. Get a sample of this industry analysis as a free report PDF download.

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Video Managed Services Market Size & Share Analysis - Growth Trends & Forecasts (2024 - 2029)