Telecom Cloud Market - Growth, Trends, and Forecast (2020 - 2025)

The market is segmented by Type (Solution, Service), Application (Billing and Provisioning, Traffic Management), Cloud Platform (Software-As-A-Service (SAAS), Infrastructure-As-A-Service (IAAS), Platform-As-A-Service (PAAS)), End User, and Geography.

Market Snapshot

Study Period:


Base Year:


Fastest Growing Market:

Asia Pacific

Largest Market:

North America


20.89 %

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Market Overview

The telecom cloud market was valued at USD 17.15 billion in 2019 and is expected to reach USD 50.77 billion by 2025. It is expected to witness a growth of 20.89% during the forecast period (2020-2025). The latest trend of cloud-technology has enabled a way for telecommunication organizations to migrate to the internet, where there is no longer the need to have costly hardware for businesses to stay connected to the rest of the world.

  • The advancements in the information and communications technology have brought remarkable changes in the global business operation. Various government and public enterprises are dependent on important information infrastructure services. Also, organizations are now showing more interest in cloud services to meet the growing demand from business operations.
  • The increasing demand for over the top cloud services, lower operational and administrative costs, and growing awareness about telecom cloud among enterprises are expected to boost the growth of the market.
  • With the rising demand for cost-effective and user-friendly browser-based communication solutions, many notable vendors are looking to introduce vertical-specific WebRTC solutions and services in North America, which is indirectly expected to boost the growth of the market.
  • However, the risk of cyber threats poses a big challenge to market growth, as cyber attacks on telecommunication operators can disrupt services for phone and internet consumers, cripple businesses, and shut down government operations.

Scope of the Report

Telecom cloud is actually a new advancement in information and communication technology, where there is no use of hardware to get connected. It provides unlimited network capacity to manage the unpredictable data growth and offer a superior customer experience.

By Type
Unified Communication and Collaboration
Content Delivery Network
Other Solutions
Colocation Services
Network Services
Professional Services
Managed Services
By Application
Billing and Provisioning
Traffic Management
Other Applications
By Cloud Platform
By End User
Transportation and Distribution
Media and Entertainment
Other End Users
North America
Latin America
Middle East & Africa

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Key Market Trends

Solution Expected To Dominate the Telecom Cloud Market

  • The solution offerings in the market include unified communication and collaboration, content delivery network, and other solutions. This is majorly owing to the increasing internet and mobile device penetration.
  • With this, businesses increasingly acknowledge the need to leverage advanced technologies, in order to improve business agility and gain operational efficiencies.
  • They are deploying a broad array of communications and collaboration applications, including telephone, email, voice mail, and unified messaging, instant messaging (IM) and presence, audio, web, and video conferencing, file sharing and white-boarding, mobility, social networking, and more. 
  • Additionally, the exponentially rising media content and demand for rich video content among the increasing online users, along with the trend of digitization among the organizations across end-user verticals spurs the need for content delivery network solutions.

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North America Holds the Major Share in the Telecom Cloud Market

  • North America witnessed a huge penetration from large enterprises with technically-skilled employees, providing continuous innovative technologies.
  • The dominance of this region can be attributed to the recent increase in mobility and the explosion of smart mobile devices due to the consumerization of IT.
  • Moreover, with the rising demand for cost-effective and user-friendly browser-based communication solutions, many notable vendors are looking to introduce vertical-specific WebRTC solutions and services in North America, which is indirectly expected to boost the growth of the market.

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Competitive Landscape

The major players include AT&T Inc., BT Group PLC, Verizon Communications Inc., Level 3 Communications Inc., Telefonaktiebolaget L.M. Ericsson, Deutsche Telekom, and NTT Communications Corporation. These players are increasingly undertaking mergers and acquisitions and product launches to develop and introduce new technologies and products in the market. Hence, the market concentration will be high.

  • May 2018 - AT&T partnered with SKT, Intel Corporation, and the OpenStack Foundation to launch a new open infrastructure project called Airship. This project builds on the foundation laid by the OpenStack-Helm project launched in 2017. It lets cloud operators manage sites at every stage, from creation through minor and major updates, including configuration changes and OpenStack upgrades.
  • May 2018 - AT&T partnered with Google to optimize collaboration and cloud networking for business customers. Through Google’s newly launched Partner Interconnect, business customers will be able to use AT&T NetBond for cloud to connect in a highly secure manner to the Google Cloud Platform.

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Table Of Contents


    1. 1.1 Study Deliverables

    2. 1.2 Study Assumptions

    3. 1.3 Scope of the Study




    1. 4.1 Market Overview

    2. 4.2 Introduction to Market Drivers and Restraints

    3. 4.3 Market Drivers

      1. 4.3.1 Rising Awareness About Telecom Cloud Among Enterprises

      2. 4.3.2 Lower Operational and Administration Costs

    4. 4.4 Market Restraints

      1. 4.4.1 Risk of Security Breaches

    5. 4.5 Industry Attractiveness - Porter's Five Forces Analysis

      1. 4.5.1 Threat of New Entrants

      2. 4.5.2 Bargaining Power of Buyers/Consumers

      3. 4.5.3 Bargaining Power of Suppliers

      4. 4.5.4 Threat of Substitute Products

      5. 4.5.5 Intensity of Competitive Rivalry


    1. 5.1 By Type

      1. 5.1.1 Solution

        1. Unified Communication and Collaboration

        2. Content Delivery Network

        3. Other Solutions

      2. 5.1.2 Service

        1. Colocation Services

        2. Network Services

        3. Professional Services

        4. Managed Services

    2. 5.2 By Application

      1. 5.2.1 Billing and Provisioning

      2. 5.2.2 Traffic Management

      3. 5.2.3 Other Applications

    3. 5.3 By Cloud Platform

      1. 5.3.1 Software-as-a-Service

      2. 5.3.2 Infrastructure-as-a-Service

      3. 5.3.3 Platform-as-a-Service

    4. 5.4 By End User

      1. 5.4.1 BFSI

      2. 5.4.2 Retail

      3. 5.4.3 Manufacturing

      4. 5.4.4 Transportation and Distribution

      5. 5.4.5 Healthcare

      6. 5.4.6 Government

      7. 5.4.7 Media and Entertainment

      8. 5.4.8 Other End Users

    5. 5.5 Geography

      1. 5.5.1 North America

      2. 5.5.2 Europe

      3. 5.5.3 Asia-Pacific

      4. 5.5.4 Latin America

      5. 5.5.5 Middle East & Africa


    1. 6.1 Company Profiles

      1. 6.1.1 AT&T Inc.

      2. 6.1.2 BT Group PLC

      3. 6.1.3 Verizon Communications Inc.

      4. 6.1.4 Level 3 Communications Inc.

      5. 6.1.5 Telefonaktiebolaget LM Ericsson

      6. 6.1.6 Deutsche Telekom

      7. 6.1.7 NTT Communications Corporation

      8. 6.1.8 CenturyLink Inc

      9. 6.1.9 Singapore Telecommunications Limited

      10. 6.1.10 China Telecommunications Corporation

      11. 6.1.11 Telus Corporation

      12. 6.1.12 T-Mobile International AG

  7. *List Not Exhaustive


** Subject to Availability

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