Office and Contact Center Headset Market - Size, Share & Industry Analysis

Name: Office and Contact Center Headset Market - Size, Share & Industry Analysis
Creator: Mordor Intelligence
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Office And Contact Center Headset Market Size and Share

Market Overview

Study Period	2019 - 2030
Market Size (2025)	USD 2.77 Billion
Market Size (2030)	USD 4.28 Billion
Growth Rate (2025 - 2030)	9.39% CAGR
Fastest Growing Market	Asia-Pacific
Largest Market	North America
Market Concentration	Low
Major Players *Disclaimer: Major Players sorted in no particular order Image © Mordor Intelligence. Reuse requires attribution under CC BY 4.0.

Office And Contact Center Headset Market (2025 - 2030) — Image © Mordor Intelligence. Reuse requires attribution under CC BY 4.0.

Office And Contact Center Headset Market Analysis by Mordor Intelligence

The office and contact center headset market size is valued at USD 2.77 billion in 2025 and is projected to reach USD 4.28 billion by 2030, registering a 9.39% CAGR. This momentum stems from the normalization of hybrid work, cloud-native contact center rollouts, and artificial intelligence-powered voice processing, which repositions headsets as strategic endpoints rather than low-cost consumables. Enterprises now embed telemetry from headsets into workforce analytics, lifting average selling prices while lengthening replacement cycles. Wireless connectivity is expanding as Bluetooth Low Energy lengthens battery life beyond 30 hours, and premium tiers gain ground because adaptive noise cancellation demonstrably trims call handling time. Competitive intensity is rising as certified low-cost Chinese OEMs undercut incumbents, while the migration to softphones trims multi-device attach rates and fuels differentiation through AI features. North America remains the revenue leader, but the Asia-Pacific region outpaces all others due to its dense business process outsourcing (BPO) labor pool and rapid cloud migration.

Key Report Takeaways

By type, contact center headsets contributed 54.35% share of the office and contact center headset market size in 2024; office headsets are advancing at a 10.80% CAGR to 2030.
By connectivity, wireless models controlled 63.26% share of the office and contact center headset market size in 2024 and are forecast to grow at a 11.40% CAGR to 2030.
By form factor, over-the-head designs held 48.18% share of the office and contact center headset market size in 2024, while in-ear and convertible options are expanding at 10.11% through 2030.
By end-user sector, IT and telecom commanded 29.38% share of the office and contact center headset market size in 2024; healthcare is the fastest mover, growing at 11.27% CAGR through 2030.
By price band, the USD 101-250 tier captured 41.81% share of the office and contact center headset market size in 2024; the above-USD 250 premium bracket is rising at 11.01% CAGR to 2030.
By region, North America represented 34.53% share of the office and contact center headset market size in 2024, yet Asia-Pacific is set to grow at 10.60% CAGR on the back of its 5.44 million-agent BPO workforce.

Global Office And Contact Center Headset Market Trends and Insights

Drivers Impact Analysis

Driver	(~) % Impact on CAGR Forecast	Geographic Relevance	Impact Timeline
Persistent Growth of Remote and Hybrid Work Culture	+3.2%	Global, strongest in North America and Western Europe	Medium term (2-4 years)
Increasing Cloud-Based Contact Center Adoption	+2.8%	Global, Asia-Pacific Core with spill-over to Middle East and Africa	Long term (≥ 4 years)
Advancements in Noise-Cancellation and Voice AI Algorithms	+2.4%	Global, early uptake in North America and Asia-Pacific	Medium term (2-4 years)
Expanding Adoption of Unified Communications Platforms in SMEs	+2.1%	North America, Europe, urban Asia-Pacific	Medium term (2-4 years)
Integration of Headset Telemetry Data into Workforce Analytics	+1.6%	North America and Europe, emerging in Asia-Pacific	Long term (≥ 4 years)
Growing Sales Via Device-as-a-Service Procurement Models	+1.4%	North America and Europe, expanding into Asia-Pacific and Latin America	Long term (≥ 4 years)
Source: Mordor Intelligence

Persistent Growth of Remote and Hybrid Work Culture

Hybrid arrangements stabilized at 53% of the global labor force, and 16% work fully remote in 2024.^{[1]Owl Labs, “State of Hybrid Work 2024,” owllabs.com} Employers now mandate certified headsets to ensure uniform call quality, especially in professional services and software development. Logitech reported that 68% of its enterprise customers require approved peripherals for all client-facing employees. Durability needs in home offices lengthen replacement cycles to as much as five years, yet higher build specifications raise unit pricing and, in turn, push the office and contact center headset market higher.

Increasing Cloud-Based Contact Center Adoption

Annual spending on cloud contact-center infrastructure reached USD 5.1 billion in 2024. Asia-Pacific leads migration: NASSCOM projects that 73% of India’s 4 million BPO agent seats will be cloud-based by 2026, up from 41% in 2024, NASSCOM.IN. Cloud architectures require IP-native headsets that integrate with Amazon Connect, Genesys Cloud, and Five9, creating pull-through demand for certified wireless devices across the office and contact center headset market.

Advancements in Noise-Cancellation and Voice AI Algorithms

University of Washington researchers demonstrated a semantic hearing system that improved signal-to-noise ratio by up to 4.62 dB in 2024. Chipmaker Airoha’s AB1595 Bluetooth system-on-chip features a neural processing unit for local echo suppression and voice activity detection, achieving a latency of under 20 milliseconds. These gains elevate premium headsets from accessories to cost-saving assets, as every 10-second reduction in average handle time saves approximately USD 1.2 million per 1,000 agents, accelerating the adoption of premium headsets across the office and contact center headset market.

Expanding Adoption of Unified Communications Platforms in SMEs

Microsoft Teams surpassed 320 million monthly active users in 2024, with small enterprises accounting for 62% of the incremental seats. Native device certification lowers support tickets and shortens onboarding, motivating SMEs to replace consumer earbuds with professional headsets. As unified-communications penetration rises, headset demand extends beyond Fortune 500 environments, making SMEs a core incremental buyer segment.

Restraints Impact Analysis

Restraint	(~) % Impact on CAGR Forecast	Geographic Relevance	Impact Timeline
Proliferation of Consumer-Grade Earbuds Cannibalizing Professional Sales	-1.8%	Global, sharpest in North America and Western Europe	Short term (≤ 2 years)
Transition From Desk Phones to Softphones Reducing Multi-Device Attach Rates	-1.3%	North America and Europe, gradual in Asia-Pacific	Medium term (2-4 years)
Intensifying Price Pressure From Low-Cost Asian OEMs	-1.1%	Global, concentrated in Asia-Pacific and Latin America	Medium term (2-4 years)
Increasing Cybersecurity Certification Costs for Enterprise Headsets	-0.7%	Regulated industries in North America and Europe	Long term (≥ 4 years)
Source: Mordor Intelligence

Proliferation of Consumer-Grade Earbuds Cannibalizing Professional Sales

Volume shipments of true-wireless earbuds create an employee perception that personal devices are sufficient for work calls. Enterprises counter by enforcing peripheral policies, yet sub-USD 100 price bands still lose share to earbuds that now match battery life and basic ANC. Vendors respond with enterprise-specific differentiators, such as busy lights and centralized firmware updates, to defend the office and contact center headset market.

Transition From Desk Phones to Softphones Reducing Multi-Device Attach Rates

Widespread softphone migration eliminates the need for headsets that pair with both desk phones and computers, reducing attachment rates for higher-priced models. Vendors are increasingly embedding AI transcription, telemetry, and extended warranties to maintain average selling prices and preserve their share in the office and contact center headset market.

Segment Analysis

By Type – Office Headsets Gain Momentum in a Hybrid World

Office headsets are forecast to grow at 10.80% to 2030, narrowing the gap with contact center devices, which still account for over one-half of the revenue. Remote employees bring their own peripherals between hot desks and home offices, boosting demand for foldable, multi-point models such as the Logitech Zone Wireless. The office and contact center headset market size for the office segment is projected to grow the fastest, as telemetry dashboards help HR identify ergonomic or usage issues.

Contact center growth remains anchored in Asia-Pacific cloud migrations. Poly’s Voyager 4320 UC, at USD 249, addresses home-based agents who need 50-hour battery life and adaptive ANC. Premium, rugged units such as the EPOS IMPACT 1060 ANC, at EUR 549 (USD 586), satisfy 24-hour operations, extending life cycles to five years and stabilizing the office and contact center headset market share within large BPO facilities.

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By Connectivity – Wireless Dominance Accelerates

Wireless devices controlled a 63.26% share in 2024 and are expected to expand at a 11.40% CAGR. Bluetooth 5.2 and LE Audio deliver over 30 hours of talk time, while DECT remains indispensable on sprawling contact center floors. The office and contact center headset market size for wireless offerings is expected to exceed USD 4.6 billion by 2030, as Teams and Zoom introduce native Bluetooth pairing, eliminating the need for proprietary dongles.

Wired products persist where Bluetooth is banned, notably on trading floors and in some government call centers. Audio-Technica’s BPHS1, priced at USD 199, offers XLR connectivity for analog backup lines, underscoring a resilient niche even as wireless technology scales globally.

By Form Factor – In-Ear Convertibles Lead Growth

In-ear and convertible designs are expected to grow at a rate of 10.11% due to commuting professionals who prefer pocket-sized gear. The Jabra Evolve2 Buds, priced at USD 279, combine IP57 sealing with eight-microphone ANC, underpinning expansion beyond offices into outdoor work settings. The office and contact center headset market share for over-the-head models still stands at 48.18% because contact centers value comfort and battery modularity.

On-ear hybrids appeal to executives who want to make spatial-audio video calls during travel. Bose QuietComfort Ultra, at USD 429, offers 24-hour autonomy and spatial awareness, ensuring senior staff remain engaged in negotiations without visual fatigue.

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By End-User Industry – Healthcare Surges as Telemedicine Stabilizes

Telehealth has matured into mainstream care, driving demand for healthcare headsets at an 11.27% CAGR through 2030. Clinicians require HIPAA-compliant audio and busylights that signal consultations in shared living spaces. Noise-isolating microphones also improve behavioral-health outcomes because therapists rely on vocal cues.

IT and telecom retained 29.38% revenue in 2024 but is plateauing in North America and Europe. Asian shared-service centers help offset some saturation, and banks in the BFSI sector upgrade to AI-ready headsets that detect scripting violations in real-time, reinforcing compliance within the office and contact center headset market.

By Price Range – Premium Tier Expands on Productivity ROI

The above-USD 250 bracket grows at 11.01% as enterprises quantify time savings from advanced ANC and voice AI. The Jabra Evolve2 85, priced at USD 469, recovers its premium within one year by reducing support calls, while the EPOS IMPACT 1060 ANC offers a five-year service life that lowers total cost.

The USD 101-250 segment captures the highest unit share at 41.81%, driven by volume BPO rollouts that negotiate bulk discounts while still demanding certified gear. Sub-USD 100 devices face erosion from earbuds unless vendors add enterprise-specific firmware and telemetry to justify their procurement.

Geography Analysis

The Asia-Pacific region posts the fastest 10.60% CAGR, driven by India’s 4 million agents and the Philippines’ 1.44 million handler workforce, which processes 71% of global voice BPO interactions. NASSCOM values India’s BPO revenue at USD 49.87 billion in 2024, with cloud penetration expected to reach 73% by 2026, maintaining robust headset orders. Eastern Europe emerges as an auxiliary hub, with Poland, Romania, and Ukraine together employing over 700,000 agents and standardizing on IP headsets to service multilingual campaigns.

North America generated 34.53% of 2024 revenue through the early adoption of unified communications and the presence of dense Fortune 500 contact centers. Growth decelerates as replacement cycles stretch to five years, but the United States' next-generation 911 funding, a USD 442 million hardware allocation over seven years, sustains procurement for secure, VoIP-ready headsets.^{[2]United States Government Accountability Office, “Next Generation 911,” gao.gov} Canadian provinces follow similar modernization paths, tightening cybersecurity standards that favor certified vendors.

Europe lags because legacy PSTN links persist in Germany and France, whereas the United Kingdom and the Nordics are migrating aggressively to cloud platforms. Latin America and Africa add volume through new multilingual BPO centers in Brazil and South Africa, leveraging labor cost advantages by adopting mid-range wireless models that balance budget and certification needs. Collectively, these regions propel the ongoing diversification of the office and contact center headset market.

Office And Contact Center Headset Market CAGR (%), Growth Rate by Region — Image © Mordor Intelligence. Reuse requires attribution under CC BY 4.0.

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Competitive Landscape

The major vendors, including Logitech, GN Store Nord (Jabra), HP (Poly), EPOS, and Sennheiser, captured a significant share of the 2024 revenue. Logitech and Jabra leverage preferred-vendor status inside Microsoft Teams and Zoom procurement portals, reinforcing ecosystem lock-in. Each offers management dashboards that integrate with ServiceNow to flag battery cycles and firmware versions, enabling predictive maintenance and just-in-time replacements.

Chinese OEMs erode pricing power by delivering Teams-certified headsets for USD 49-79. Yealink alone shipped more than 140 million cumulative units and generated CNY 4.2 billion (USD 580 million) in 2024, supported by ISO 9001 factories and distribution through Ingram Micro and TD Synnex.^{[3]Ingram Micro, “2024 Distribution Announcements,” ingrammicro.com} Western incumbents respond by consolidating their assembly in Vietnam and India, while embedding AI analytics and on-device security to justify their premium positioning.

Emerging challengers include Sony and Samsung, which repurpose consumer earbud supply chains to offer multipoint pairing and busylights around 20-30% below established brands. Certification costs between USD 50,000 and USD 150,000 per model, along with six-to-twelve-month validation cycles, restrict smaller suppliers, effectively channeling market share toward capital-rich players and helping stabilize the office and contact center headset market.

Office And Contact Center Headset Industry Leaders

GN Store Nord A/S
HP Inc. (Poly Inc.)
Logitech International S.A.
EPOS Group A/S
Yealink Network Technology Co., Ltd.
*Disclaimer: Major Players sorted in no particular order

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Recent Industry Developments

November 2025: EPOS has unveiled its latest wireless headset, designed for office and call center workers seeking comfort, noise cancellation, and a degree of future-proofing due to the latest version of the Bluetooth wireless protocol. The EPOS Impact 500 is an on-ear Bluetooth headset, and it’s the latest model to join the Next IMPACT Generation of EPOS enterprise headsets.
November 2025: Yealink entered a strategic partnership with Officeworks to supply a full range of professional business headsets across its network of 162 stores in Australia. This move makes Yealink's headsets available on the high street and online for the growing number of Australians working remotely or in hybrid environments.
October 2025: Jabra announced that it had teamed up with Zoom to achieve new certifications for its professional headsets, underscoring their shared commitment to empowering both frontline and hybrid workers with communication tools that help them stay connected and productive in any environment.
September 2025: Logitech introduced the Zone Wireless 2 ES and Zone Wired 2 headsets, designed for use in noisy offices. With AI-powered noise-canceling mics, hybrid active noise cancellation (ANC) that automatically adjusts to minimize background noise, and a gaming-inspired headstrap design for all-day comfort, the headsets turn open office clamor into quiet focus zones.

Table of Contents for Office And Contact Center Headset Industry Report

1. INTRODUCTION

1.1 Study Assumptions and Market Definition
1.2 Scope of the Study

2. RESEARCH METHODOLOGY

3. EXECUTIVE SUMMARY

4. MARKET LANDSCAPE

4.1 Market Overview
4.2 Market Drivers
- 4.2.1 Persistent Growth of Remote and Hybrid Work Culture
- 4.2.2 Increasing Cloud-Based Contact Center Adoption
- 4.2.3 Advancements in Noise-Cancellation and Voice AI Algorithms
- 4.2.4 Expanding Adoption of Unified Communications Platforms in SMEs
- 4.2.5 Integration of Headset Telemetry Data into Workforce Analytics Platforms
- 4.2.6 Growing Sales Via Device-as-a-Service Procurement Models
4.3 Market Restraints
- 4.3.1 Proliferation of Consumer-Grade Earbuds Cannibalizing Professional Headset Sales
- 4.3.2 Transition From Desk Phones to Softphones Reducing Multi-Device Headset Attach Rates
- 4.3.3 Intensifying Price Pressure From Low-Cost Asian OEMs
- 4.3.4 Increasing Cybersecurity Certification Costs for Enterprise Headsets
4.4 Value Chain Analysis
4.5 Regulatory Landscape
4.6 Technological Outlook
4.7 Porter's Five Forces Analysis
- 4.7.1 Bargaining Power of Suppliers
- 4.7.2 Bargaining Power of Buyers
- 4.7.3 Threat of New Entrants
- 4.7.4 Threat of Substitutes
- 4.7.5 Intensity of Competitive Rivalry
4.8 Assessment of Macro-economic Trends on the Market
4.9 Investment Analysis

5. MARKET SIZE AND GROWTH FORECASTS (VALUE)

5.1 By Type
- 5.1.1 Office Headsets
- 5.1.2 Contact Center Headsets
5.2 By Connectivity
- 5.2.1 Wired
- 5.2.2 Wireless
5.3 By Form Factor
- 5.3.1 Over-The-Head
- 5.3.2 On-Ear
- 5.3.3 In-Ear/Convertible
5.4 By End-User Industry
- 5.4.1 BFSI
- 5.4.2 Government and Public Sector
- 5.4.3 Healthcare
- 5.4.4 IT and Telecom
- 5.4.5 Others
5.5 By Price Range
- 5.5.1 Sub-USD 100
- 5.5.2 USD 101-USD 250
- 5.5.3 Above USD 250
5.6 By Geography
- 5.6.1 North America
- 5.6.1.1 United States
- 5.6.1.2 Canada
- 5.6.1.3 Mexico
- 5.6.2 South America
- 5.6.2.1 Brazil
- 5.6.2.2 Argentina
- 5.6.2.3 Rest of South America
- 5.6.3 Europe
- 5.6.3.1 Germany
- 5.6.3.2 United Kingdom
- 5.6.3.3 France
- 5.6.3.4 Italy
- 5.6.3.5 Spain
- 5.6.3.6 Rest of Europe
- 5.6.4 Asia-Pacific
- 5.6.4.1 China
- 5.6.4.2 India
- 5.6.4.3 Japan
- 5.6.4.4 South Korea
- 5.6.4.5 ASEAN
- 5.6.4.6 Rest of Asia-Pacific
- 5.6.5 Middle East and Africa
- 5.6.5.1 Middle East
- 5.6.5.1.1 Saudi Arabia
- 5.6.5.1.2 United Arab Emirates
- 5.6.5.1.3 Rest of Middle East
- 5.6.5.2 Africa
- 5.6.5.2.1 South Africa
- 5.6.5.2.2 Nigeria
- 5.6.5.2.3 Rest of Africa

6. COMPETITIVE LANDSCAPE

6.1 Market Concentration
6.2 Strategic Moves
6.3 Market Share Analysis
6.4 Company Profiles (includes Global level Overview, Market level overview, Core Segments, Financials as available, Strategic Information, Market Rank/Share for key companies, Products and Services, and Recent Developments)
- 6.4.1 GN Store Nord A/S
- 6.4.2 HP Inc. (Poly Inc.)
- 6.4.3 Logitech International S.A.
- 6.4.4 EPOS Group A/S
- 6.4.5 Yealink Network Technology Co., Ltd.
- 6.4.6 Shure Incorporated
- 6.4.7 VXI Corporation
- 6.4.8 Bose Corporation
- 6.4.9 Audio-Technica Corporation
- 6.4.10 Sony Corporation
- 6.4.11 Panasonic Holdings Corporation
- 6.4.12 Sennheiser electronic GmbH and Co. KG
- 6.4.13 Cisco Systems, Inc.
- 6.4.14 Samsung Electronics Co., Ltd.
- 6.4.15 LG Electronics Inc.
- 6.4.16 Axtel Headsets Sp. z o.o.
- 6.4.17 Alcatel-Lucent Enterprise International
- 6.4.18 ClearOne Inc.

7. MARKET OPPORTUNITIES AND FUTURE OUTLOOK

7.1 White-space and Unmet-Need Assessment

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Global Office And Contact Center Headset Market Report Scope

Office and Contact Center Headsets facilitate clear, hands-free communication in bustling work environments. Equipped with boom mics and noise cancellation features, these headsets ensure superior sound quality for both agents and customers. They prioritize all-day comfort and offer versatile connectivity options, including PC, desk phone, and mobile. The outcome is a boost in productivity and a reduction in fatigue, benefiting both customer service roles and general office tasks.

The Global Office and Contact Center Headset Market Report is Segmented by Type (Office Headsets, and Contact Center Headsets), Connectivity (Wired, and Wireless), Form Factor (Over-The-Head, On-Ear, and In-Ear/Convertible), End-User Industry (BFSI, Government and Public Sector, Healthcare, IT and Telecom, and Others), Price Range (Sub-USD 100, USD 101-250, and Above USD 250), and Geography (North America, Europe, Asia-Pacific, Middle East, Africa, and South America). The Market Forecasts are Provided in Terms of Value (USD).

By Type

Office Headsets

Contact Center Headsets

By Connectivity

Wired

Wireless

By Form Factor

Over-The-Head

On-Ear

In-Ear/Convertible

By End-User Industry

BFSI

Government and Public Sector

Healthcare

IT and Telecom

Others

By Price Range

Sub-USD 100

USD 101-USD 250

Above USD 250

By Geography

North America	United States
	Canada
	Mexico
South America	Brazil
	Argentina
	Rest of South America
Europe	Germany
	United Kingdom
	France
	Italy
	Spain
	Rest of Europe
Asia-Pacific	China
	India
	Japan
	South Korea
	ASEAN
	Rest of Asia-Pacific

Middle East and Africa	Middle East	Saudi Arabia
		United Arab Emirates
		Rest of Middle East

	Africa	South Africa
		Nigeria
		Rest of Africa

By Type	Office Headsets
	Contact Center Headsets
By Connectivity	Wired
	Wireless
By Form Factor	Over-The-Head
	On-Ear
	In-Ear/Convertible
By End-User Industry	BFSI
	Government and Public Sector
	Healthcare
	IT and Telecom
	Others
By Price Range	Sub-USD 100
	USD 101-USD 250
	Above USD 250

By Geography	North America	United States
		Canada
		Mexico

	South America	Brazil
		Argentina
		Rest of South America

	Europe	Germany
		United Kingdom
		France
		Italy
		Spain
		Rest of Europe

	Asia-Pacific	China
		India
		Japan
		South Korea
		ASEAN
		Rest of Asia-Pacific

	Middle East and Africa	Middle East	Saudi Arabia
			United Arab Emirates
			Rest of Middle East

		Africa	South Africa
			Nigeria
			Rest of Africa