Marketing Automation Software Market - Growth, Trends, Forecasts (2020 - 2025)

The market is segmented by Deployment Model (Cloud-based, On-premise), End User Verticals (Entertainment and Media, Financial Services, Government, Healthcare, Manufacturing, Retail), Application (Campaign Management, E-mail Marketing, Social Media Marketing, In-bound Marketing, Lead Management, Mobile Application), and Geography.

Market Snapshot

Study Period:

2020-2025

Base Year:

2019

Fastest Growing Market:

Asia Pacific

Largest Market:

North America

CAGR:

19.2 %

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Market Overview

The marketing automation software market was estimated at USD 6.08 billion in 2019 and is expected to be USD 16.87 billion in 2025, registering at a CAGR of 19.2% through the forecast period (2020-2025). Owing to the increasing significance of marketing in generating sales and customer retention, marketing services are witnessing a rise in their spending.

  • To keep the businesses updated with the recent technological disruptions across the world, the marketing managers are strategically spending in marketing automation solutions and tools to adopt the latest digital marketing trends. 
  • From social media marketing, to SEO or content marketing, marketing managers are making significant investments to support and boost their sales. According to a published article by Advertising Age, in 2019, the total marketing services spending amounted to an estimated sum of USD 248.9 billion, out of which the majority was attributed to sales promotion.
  • The GroupM, one of the world’s largest advertising media companies in terms of billings, reported a surge in marketing services spending from USD 375.19 billion in 2012 to USD 457.60 billion in 2018. Also, in April 2018, Drift.com Inc. announced that the company raised a total of USD 107 million to boost its marketing and sales platform. Hence, the increase in spending and investments in developing effective marketing solutions, the need for effective marketing is expected to increase in the future.​
  • Marketing automation is an advanced platform designed to aid marketers to capture leads, nurture them further down the funnel, and analyze lead behavior and campaign performance, these tools are now an essential resource for B2C and B2B marketing and sales departments looking to grow their business in a digitally connected marketplace. For marketing professionals, automation offers an exciting opportunity for greater efficiency, cost reduction, and an enhanced customer experience.​
  • Organic visibility is expected to increase in the future due to the growth in social media marketing campaigns. Various brands try to improve their return on investment (ROI) by increasing their social media marketing budget. Social media advertisement targeting is likely to become highly targeted by mirroring Google’s Adwords platform. Moreover, 2018 witnessed a 50% increase in social media budget of brands, which is expected to increase even further in 2019.​

Scope of the Report

Marketing automation refers to the software that exists with the goal of automating marketing actions. Many marketing departments have to automate repetitive tasks, such as emails, social media, and other website actions.

Deployment
Cloud-based
On-premise
Application
Campaign Management
Email Marketing
In-bound Marketing
Lead Management
Mobile Application
Social Media Marketing
Other Applications
End-user Vertical
Entertainment and Media
Financial Services
Government
Healthcare
Manufacturing
Retail
Other End-user Verticals
Geography
North America
Europe
Asia Pacific
Latin America
Middle East and Africa

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Key Market Trends

Entertainment and Media Expected to have a Significant Market Share

  • Virtual reality (VR), over-the-top (OTT) video, and online advertising are projected to be among the fastest-growing revenue generators for entertainment and media companies in developing economies where technology adoption is dominant like the United States, which is a dominant internet advertising and marketing market and globally. These trends increase the need for high internet marketing activity, and the rising automation adoption for these activities supports the substantial scope for the vendors in the market studied.
  • With smartphone adoption reaching nearly 30% of the global mobile user base, the data generation has exponentially increased. Such statistics further indicate the need for mobile-optimized marketing and an automation supporting software.
  • Also, in 2018, the US entertainment and media sector had witnessed the second-highest penetration of smartphones. Hence, the adoption of marketing automation software is expected to accelerate in the entertainment and media industry during the forecast period.
  • Compared to other industries, open email rates of media and entertainment are the highest globally, according to TrackMaven. With customer insights from social media analytics tools, media and entertainment companies can make use of the segmented marketing data (based on demographics and interest) to direct specific content.
  • For instance, the entertainment and media sectors in India and Canada have positioned themselves on the verge of a strong phase of growth, backed by digitization and improving advertising revenues, owing to the enormous consumer demand. The rising rate of investments by foreign media and entertainment majors in the region has developed the M&E infrastructure to a great extent.

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Europe Expected to Witness Significant Growth

  • Europe's marketing automation software market is expected to grow significantly over the forecast period, due to increased marketing investment by most regional end-user verticals, coupled with an ever-growing social media penetration. This makes the region a lucrative hub for the studied market.
  • The growing adoption of SaaS cloud services, increasing demand for data integration services, and expanding 5G network coverage are some of the significant factors that the market studied is estimated to have a massive scope in the region.
  • Most of the European B2B marketers who are using the marketing automated platforms stated that they are not using them to their full potential. The vendors are focusing to couple their software platform offerings with marketing services to provide customized services. This is strengthening the concept of Marketing as a Service (MaaS) among the region’s business circles. The growing marketplace and the increasing number of marketing channels are also boosting companies to explore new markets by increasing their reach of businesses. This is driving the growth in marketing and pushing companies to deploy automation to streamline the process.
  • European marketers were initially more hesitant about investing in standalone technology projects, leading to a perception that they are late adopters. This is strengthened by the fact that European businesses must also deal with a complex regulatory environment regarding how they can use consumer data, affecting investments in both systems of insight and engagement systems.
  • A wealth of new marketing automation technologies have emerged in recent years to help B2C marketers manage customer engagement. B2B marketers manage leads, and marketers of both types manage other marketing processes, such as campaigns and digital asset management (DaM). Many early marketing automation projects were standalone implementations, with little integration to back-office systems.

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Competitive Landscape

The marketing automation software market has several products available with number of companies in the market making it highly fragmented. Hence, being innovative in the market is crucial, as consumers are opting for products with the latest features. The capital expenditure is also high, which has helped companies with powerful competitive strategies to move forward rapidly.

  • Nov 2019 - Merlin Entertainment embarked on a bid to foster customer loyalty by enlisting experience agency Isobar Nordics to spearhead its digital transformation efforts. Isobar will be tasked with creating a single web and marketing automation platform for the attractions business.
  • Sept 2019 - Everlytic, Vox Telecom's digital communication and automation business, launched a new feature: voice broadcasting. The digital communications platform is the first and currently the only South African company to offer voice broadcasting as part of an integrated digital communication platform. The Everlytic system enables businesses to manage all their digital messaging (email, SMS, and voice broadcasting) from a single customer view; simplifying, personalizing, and automating their marketing efforts.​
  • Aug 2019- Microsoft acquired marketing automation vendor PromoteIQ. PromoteIQ works with brand manufacturers and e-retailers to run brand-sponsored ads for products on such retailer sites as Kohl’s and Overstock.com.

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Table Of Contents

  1. 1. INTRODUCTION

    1. 1.1 Study Assumptions and Market Definition

    2. 1.2 Scope of the Study

  2. 2. RESEARCH METHODOLOGY

  3. 3. EXECUTIVE SUMMARY

  4. 4. MARKET DYNAMICS

    1. 4.1 Market Overview

    2. 4.2 Introduction to Market Drivers and Restraints

    3. 4.3 Market Drivers

      1. 4.3.1 Increasing Demand for Digital Marketing

      2. 4.3.2 Rising Demand to Integrate Marketing Efforts

    4. 4.4 Market Restraints

      1. 4.4.1 Lack of Skilled Professionals across the Industry

    5. 4.5 Industry Attractiveness Porter's Five Forces Analysis

      1. 4.5.1 Threat of New Entrants

      2. 4.5.2 Bargaining Power of Buyers/Consumers

      3. 4.5.3 Bargaining Power of Suppliers

      4. 4.5.4 Threat of Substitute Products

      5. 4.5.5 Intensity of Competitive Rivalry

    6. 4.6 Assessment of Impact of COVID-19 on the Market

  5. 5. MARKET SEGMENTATION

    1. 5.1 Deployment

      1. 5.1.1 Cloud-based

      2. 5.1.2 On-premise

    2. 5.2 Application

      1. 5.2.1 Campaign Management

      2. 5.2.2 Email Marketing

      3. 5.2.3 In-bound Marketing

      4. 5.2.4 Lead Management

      5. 5.2.5 Mobile Application

      6. 5.2.6 Social Media Marketing

      7. 5.2.7 Other Applications

    3. 5.3 End-user Vertical

      1. 5.3.1 Entertainment and Media

      2. 5.3.2 Financial Services

      3. 5.3.3 Government

      4. 5.3.4 Healthcare

      5. 5.3.5 Manufacturing

      6. 5.3.6 Retail

      7. 5.3.7 Other End-user Verticals

    4. 5.4 Geography

      1. 5.4.1 North America

      2. 5.4.2 Europe

      3. 5.4.3 Asia Pacific

      4. 5.4.4 Latin America

      5. 5.4.5 Middle East and Africa

  6. 6. COMPETITIVE LANDSCAPE

    1. 6.1 Company Profiles*

      1. 6.1.1 Act-On Software Inc.

      2. 6.1.2 Adobe Systems Incorporated (Marketo Inc.)

      3. 6.1.3 Hubspot Inc.

      4. 6.1.4 IBM Corporation (Silverpop)

      5. 6.1.5 Marketo Inc.

      6. 6.1.6 Microsoft Corporation

      7. 6.1.7 Oracle Corporation

      8. 6.1.8 Salesforce.com Inc.

      9. 6.1.9 Salesfusion Inc.

      10. 6.1.10 SAS SE

      11. 6.1.11 Teradata Corporation

      12. 6.1.12 SAP SE

      13. 6.1.13 Pegasystems Inc.

  7. *List Not Exhaustive
  8. 7. INVESTMENT ANALYSIS

  9. 8. MARKET OPPORTUNITIES AND FUTURE TRENDS

** Subject to Availability

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