Digital Transaction Management (DTM) Market Size & Share Analysis - Growth Trends & Forecasts (2023 - 2028)

The Digital Transaction Management (DTM) Market is segmented by component (solution, service), organization size (small and medium enterprise, large enterprise), end-user industry (BFSI, healthcare, retail, IT, telecommunication, and other end-user industry types), and geography (North America, Europe, Asia Pacific, and rest of the world). The market sizes and forecasts are in terms of value (USD million) for all the above segments.

Digital Transaction Management (DTM) Market Size

Digital Transaction Management Market Summary
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Study Period: 2018 - 2028
Fastest Growing Market: Asia-Pacific
Largest Market: North America
CAGR: 24.54 %

Major Players

Digital Transaction Management Market Major Players

*Disclaimer: Major Players sorted in no particular order


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Digital Transaction Management (DTM) Market Analysis

The Digital Transaction Management Market size is estimated at USD 10.05 billion in 2023, and is expected to reach USD 30.12 billion by 2028, growing at a CAGR of 24.54% during the forecast period (2023-2028).

The spread of COVID-19 positively impacted the market initially due to the rise in remote working and growing digital transformation across businesses. Enterprises are seeking business methods that are seamless and efficient and can be done from anywhere.

  • The adoption of DTM is increasing, and it is expected to absorb several parts of paper documents in the future. Most companies are embracing digital platforms to increase revenue and profitability. For instance, Salesforce adopted digital transaction management, and the company's sales organization experienced a USD 20 savings per document and a 60% reduction in turnaround times. The company also adopted electronic signature within their sales process, and the deal close time from an average of around two days down to about 90% of deals closing in one day and 71% closing in one hour.
  • Business automation is a way to increase organizational efficiency by leveraging digital technologies to carry out all business processes with minimal human intervention. Technological advancements such as RPA and low-code Automation are paving the way for more secure transaction management solutions. For instance, Blockchain Technology provides a series of timestamped data records in the form of a chain linking all the documents. Every transaction can be considered proof of consent given by the user who initiated the transaction using digital signatures. The digital transaction management solutions built on blockchain technology use a decentralized network for transaction management to prevent malicious attacks.
  • Increased adoption of cloud-based solutions would further positively impact the digital transaction management market. Small and large businesses must manage workflows on some level. Interdepartmental and cross-agency workflows are challenging as employees and managers may be on different systems that might perform substantial transfers. A cloud-based solution that allows every team member to interact with documents would make the digital transaction management process seamless and less costly. These cloud-based solutions speed up signing business agreements and contracts by digitalizing the process quickly, securely, and accurately.
  • Increasing vulnerability related to Cyber-attacks and fraudulent digital transactions could restrain the market growth. Small businesses counter the risk of fraud and cyber-attacks because they lack the assets and cybersecurity safety measures compared to larger organizations. To avoid this potential risk, companies protect clients by providing them with the most up-to-date materials and regular cybersecurity check-ins.
  • The COVID-19 pandemic negatively impacted the market with a forced adjustment in consumer and business spending patterns. The demand for contactless payments have increased through the use of mobile wallets to prevent the spread of the pandemic. Further e-commerce giants like Amazon, Flipkart, Myntra, etc., have also restricted cash payments. Such things strive for the growth of Digital Transaction Management. This trend is expected to continue even after the pandemic's impact. The companies look forward to offering higher values to gain a competitive edge in a highly competitive market.

Digital Transaction Management (DTM) Industry Segmentation

Digital Transaction Management (DTM) is about moving from paper-based document processes to fully digital ones to enable the digital execution of transaction processes. DTM includes eSignatures, document transfer and certification, data and forms integration and management, and a variety of meta-processes around managing electronic transactions and the associated documents. Vendors are offering this solution and services for end-user industries such as BFSI, Healthcare, IT, and Telecom, among others considered in this study.

The Digital Transaction Management (DTM) Market is segmented by component (solution, service), organization size (small and medium enterprise, large enterprise), end-user industry (BFSI, healthcare, retail, IT, telecommunication, and other end-user industry types), and geography (North America, Europe, Asia Pacific, and rest of the world). The market sizes and forecasts are in terms of value (USD million) for all the above segments.

By Component
By Organization Size
Small and Medium Enterprise
Large Enterprise
By End-user Industry
IT and Telecommunication
Other End-user Industries
By Geography
North America
Asia Pacific
Rest of the World

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Digital Transaction Management (DTM) Market Trends

This section covers the major market trends shaping the Digital Transaction Management (DTM) Market according to our research experts:

BFSI Industry is Expected to Hold a Significant Market Share

  • Traditional banks have been turning to new and strategically focused agile institutions. The diverse challenges related to the ever-changing complex regulations, intense competition, and demanding customers have resulted in an alignment toward digital transformation. Also, along with the rise in cloud-based solution adoption, the BFSI industry is set to witness a significant change over the forecast period.
  • The banking sector was moving towards digital transformation initiatives. In December this year, Zimpler launched a pay link solution to augment invoices and help businesses to send digital invoices through a payment link that redirects to the banking app. The amount will be auto-debited from the account, and the customer does not need cards to pay for the invoice to accelerate their digital transformation.
  • The pandemic and related developments, along with a growing focus on digitization, have significantly impacted trends in the banking industry. According to the Reserve Bank of India, during the last fiscal year, over 35 billion digital transactions worth INR 60 trillion (USD 728 billion) across India were done and are projected to rise to INR 385 trillion (USD 4.7 trillion) over the forecast period. The vast increase in the rise of financial transactions in the banking sector drives the demand for Digital Transaction Management Market.
  • Moreover, a recent Finastra study showcased that corporate banking clients have been shifting their focus towards real-time execution capabilities, better access to online platforms, and value-added services. In response, the banks are moving away from the traditional relationship management model toward a digital platform that can meet the client's needs faster, more flexibly, and agilely.
  • With the growing consumer propensity towards digital banking solutions, enterprises operating in the space are increasingly adopting digital solutions. For instance, to provide a digital experience for customers, Raiffeisen Bank International (RBI) announced the launch of RaiConnect, a virtual branch service featuring a full suite of collaborative modules and ePaper workflows in partnership with Moxtra.
Value of Digital Transactions across India, in INR Trillions, 2021-2026

North America is Expected to Hold a Significant Market Share

  • Digital transaction management services can accelerate signing corporate contractual agreements from basic tasks like e-Signatures and paperless procedures to more intricate DTM processes like workflow and content automation. It automates activities that many businesses have traditionally done on paper, such as proposals, collaborations, inquiries, data compiling, and agreements, by digitizing the entire process in a reliable, rapid, and confidential manner. North America holds a significant market share, primarily owing to the increasing shift of enterprises toward automation, cloud adoption, exponential mobile adoption, and the presence of major players occupying a significant market share.
  • Government initiatives related to e-signatures, such as the Uniform Electronic Transactions Act (UETA) and Electronic Signatures in Global and National Commerce Act (E-SIGN), permit e-sign usage for every transaction, thereby playing a significant role in driving the market. Trade deals, such as the United States-Mexico-Canada Agreement (USMCA), also encourage using e-signatures.
  • Multiple key vendors are rolling out innovative offerings to remain competitive. The companies are involved in technological advancements, such as the launch of Check Intelligence by Mitek, a US-based signature verification platform. With such rapid technological advancement, alongside increased regulation by the government Improving Digital Identity Act strives to meet the Digital Transaction Management demand in the region.
  • Partnerships are shaping the market landscape in the region. Lone Wolf Technologies signed a new agreement with Minnesota Realtors to provide transaction management solutions for real estate, including Lone Wolf Transactions (zipForm Edition) and Lone Wolf Transactions (TransactionDesk Edition).
Global Digital Transaction Management (DTM) Market - Growth rate by Region

Digital Transaction Management (DTM) Industry Overview

The Global Digital Transaction Market is significantly competitive with many regional and global players such as DocuSign, OneSpan, Adobe, etc. The presence of well-diversified players characterizes the market. The vendors consistently provide innovative solutions in line with the advancement in technologies that eventually cater to customers' increasing needs across various end-user industry verticals. Many Startups, such as EthSign, and ThinkSmart LLC, have also entered the market.

  • In November 2022, Pivo, a Nigerian-based fintech firm, raised USD 2 million in seed funding to upgrade its existing products and develop new products to improve digital transaction management in the supply chain. Pivo also plans to expand its presence to East Africa outside its Lagos office and grow its team with this funding.
  • In October 2022, Skyslope, a trusted realtor transaction management platform, partnered with USA-based real estate agency Allen Tate Realtors to offer SkySlope services to 1700 agents. The alliance represents more than 117,000 agents in 3,000 real estate offices to provide best-in-class transaction experience that includes DTM and tools and features like SkySlope Forms.

Digital Transaction Management (DTM) Market Leaders

  1. DocuSign Inc.

  2. Adobe Inc.

  3. HelloSign, Inc. (DropBox)

  4. eOriginal, Inc.

  5. OneSpan Inc.

*Disclaimer: Major Players sorted in no particular order

Global DTM Market.png

Digital Transaction Management (DTM) Market News

  • December 2022 - Skyslope announced a new partnership with Weichert, Realtors for its innovative digital transaction management to Weichert's over 7,000 corporate associates. This innovative partnership expands Skyslope's capability by adding several thousands of agents to the current members in the USA and Canada. In addition to the core transaction platform, Skyslope offers a prominent digital signature solution to send real estate documents out for e-signature.
  • September 2022 - Docusign partners with Zavvie to integrate MoxiEngage CRM to provide unparalleled integration to their fully digital transaction management program so that agents can seamlessly manage transaction and agreement workflows with their clients.

Digital Transaction Management (DTM) Market Report - Table of Contents


    1. 1.1 Study Assumptions and Market Definition

    2. 1.2 Scope of the Study




    1. 4.1 Market Overview

    2. 4.2 Market Drivers

      1. 4.2.1 Rise in E-signatures and Adoption of Cloud Services

      2. 4.2.2 Focus on Business Automation

      3. 4.2.3 BFSI Industry is Expected to Hold a Significant Market Share

    3. 4.3 Market Challenges

      1. 4.3.1 Increasing Vulnerability Related to Cyber-attacks and Fraudulent Digital Transactions

    4. 4.4 Industry Attractiveness - Porter's Five Forces Analysis

      1. 4.4.1 Bargaining Power of Suppliers

      2. 4.4.2 Bargaining Power of Buyers

      3. 4.4.3 Threat of New Entrants

      4. 4.4.4 Threat of Substitutes

      5. 4.4.5 Intensity of Competitive Rivalry

    5. 4.5 Industry Valuechain Analysis

    6. 4.6 Assessment of COVID-19 Impact of on the Market


    1. 5.1 By Component

      1. 5.1.1 Solution

      2. 5.1.2 Service

    2. 5.2 By Organization Size

      1. 5.2.1 Small and Medium Enterprise

      2. 5.2.2 Large Enterprise

    3. 5.3 By End-user Industry

      1. 5.3.1 BFSI

      2. 5.3.2 Healthcare

      3. 5.3.3 Retail

      4. 5.3.4 IT and Telecommunication

      5. 5.3.5 Other End-user Industries

    4. 5.4 By Geography

      1. 5.4.1 North America

      2. 5.4.2 Europe

      3. 5.4.3 Asia Pacific

      4. 5.4.4 Rest of the World


    1. 6.1 Company Profiles

      1. 6.1.1 DocuSign Inc.

      2. 6.1.2 Adobe Inc.

      3. 6.1.3 ZorroSign Inc.

      4. 6.1.4 Nintex Group Pty Ltd

      5. 6.1.5 Namirial SpA

      6. 6.1.6 HelloSign Inc. (Dropbox Inc.)

      7. 6.1.7 OneSpan Inc.

      8. 6.1.8 eOriginal Inc.

      9. 6.1.9 SignEasy

      10. 6.1.10 Mitratech Holdings Inc.

      11. 6.1.11 AssureSign LLC

      12. 6.1.12 Topaz Systems Inc.

      13. 6.1.13 PandaDoc Inc.

      14. 6.1.14 PactSafe Inc.

      15. 6.1.15 InfoCert

    2. *List Not Exhaustive


**Subject to Availability
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Digital Transaction Management (DTM) Market Research FAQs

The Digital Transaction Management (DTM) Market is studied from 2018 - 2028.

The Digital Transaction Management (DTM) Market is growing at a CAGR of 24.54% over the next 5 years.

The Digital Transaction Management (DTM) Market is expected to reach USD 10.05 billion in 2023 and grow at a CAGR of 24.54% to reach USD 30.12 billion by 2028.

Asia-Pacific is growing at the highest CAGR over 2018 - 2028.

North America holds highest share in 2022.

DocuSign Inc., Adobe Inc., HelloSign, Inc. (DropBox), eOriginal, Inc., OneSpan Inc. are the major companies operating in Digital Transaction Management (DTM) Market.

Digital Transaction Management (DTM) Industry Report

Statistics for the 2023 Digital Transaction Management (DTM) market share, size and revenue growth rate, created by Mordor Intelligence™ Industry Reports. Digital Transaction Management (DTM) analysis includes a market forecast outlook to 2028 and historical overview. Get a sample of this industry analysis as a free report PDF download.

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