Bank Kiosk Market - Growth, Trends, COVID-19 Impact, and Forecasts (2023 - 2028)

The bank kiosk market is segmented by Type (Single-Function, Multi-Function, Virtual/Video Teller Machine), Offering (Hardware, Software, Services), Distribution (Rural, Semi-Urban, Urban, Metropolitan) and Geography.

Bank Kiosk Industry Overview

Bank Kiosk Market Size
Study Period: 2018 - 2028
Fastest Growing Market: Asia Pacific
Largest Market: Asia Pacific
CAGR: 27.54 %

Major Players

Bank Kiosk Market Key Players

*Disclaimer: Major Players sorted in no particular order


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Bank Kiosk Market Analysis

The bank kiosk market was valued as USD 315 million at a CAGR of 27.54 % over the forecast period of 2021–2026. The bank kiosk market growth can be attributed to several factors such as the rising demand for self-service in several security-related applications in financial sectors, enhanced customer services offered by interactive kiosks, reduction in the overall operational costs, and increased adoption in various developing countries such as India, China, and Japan, among others.

  • With countries focusing on new innovations and expansions, that are being carried out by smart cities and digitization projects, the demand for the bank kiosk market will increase in the forecasted period.
  • One of the primary factors driving the demand for bank kiosk is the growing demand for self-service security applications. Moreover, the bank kiosk market is driven by factor including increasing government initiatives for the deployment of bank kiosks.
  • For instance, in March 2019, DBS plan to launch 100 kiosks and branches in India,in next 12-18 months.
  • Moreover, bank kiosk is one of the remote banking channels providing additional convenience to customers and save service costs to the bank. The use of bank kiosks saves the time spent by customers in the queues for the teller machines or during transferring cash and depositing funds.
  • However, the high initial cost for installation and the increasing use of mobile devices resulting in a significant reduction in the use of bank kiosks is hampering the market growth.

Bank Kiosk Industry Segments

Bank kiosks are small internet enabled booths placed by the banks at different locations (like ATM) to offer banking services without the need to visit the bank. The increasing adoption of advanced technology by the banking sector has resulted in the growth of bank kiosks. These equipment offer 24*7 self-service to customers, thus, increasing customer satisfaction along with a considerable reduction in the operational costs.

By Type
Single-Function Kiosk
Multi-Function Kiosk
Virtual/Video Teller Machine
By Offering
By Distribution
North America
United States
United Kingdom
Rest of Europe
Asia - Pacific
South Korea
Rest of Asia-Pacific
Rest of the World

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Bank Kiosk Market Trends

This section covers the major market trends shaping the Bank Kiosk Market according to our research experts:

Multi Function Kiosk Expected to Grow at a High Rate during Forecasted Period

  • Multi-function kiosk in bank offers services such as cheque deposit facility with CTS interface, bill payment facility using a debit card and Net banking, browser-based Internet Banking, noncash/inquiry services including balance inquiry and mini statement, among others.
  • Multi-Function Kiosk helps in integrating different functionalities in a single platform helping various organizations to reduce their capital expenditure on investing in separate machines. Low capital expenditure in application development, equipment purchases, installation, and maintenance are major factors driving banks to adopt multi-function kiosks over single-function kiosks.
  • Further, the customer is preferring self-service solutions because it reduces their effort and time of performing banking transactions. According to a study by Source Technologies, self-service retail banking kiosks can offer significant improvements to physical branch locations. 
  • For instance, usually, it takes customers 9 minutes to get an official check from a bank teller. But with self-service kiosks, the customer can get an official check in 40 seconds. Hence, customers can get their checks 13.5 times faster with a self-service kiosk.
  • Kiosk in the bank also offers employees to focus more on complex tasks and customer services reducing their time and effort on daily routine transactions which are expected to drive the demand of the bank kiosk market across the emerging economies.
Bank Kiosk Market Report

Asia-Pacific to Have Fastest Growth Rate in Bank Kiosk Market

  • Asia-Pacific is expected to be the fastest-growing market during the forecasted period. The governments in the Asia-Pacific region are taking efforts to enhance the development of the Fintech industry and provide innovative banking solutions. The main aim behind the increased adoption of Fintech solutions is to attract international innovators in the market and take banking to the next level.
  • Further, the deployment of self- service kiosks is also increasing especially for the population which prefers banking through interactive kiosks to traditional banking. The market for self-service kiosks in the Asia-Pacific region is in the growth stage.
  • Moreover in emerging countries like India,  major banks such as SBI, PNB, Bank of Baroda, among others are offering kiosk banking for the convenience of the customers.
  • For instance, Oxigen made a foray into the much needed financial inclusion sector with India's largest bank, State Bank of India(SBI) in 2011. Through this partnership, Oxigen delivers mainstream financial services to the bank-excluded masses of India using remote biometric-enabled technology for kiosk banking.


Bank Kiosk Market Analysis

Bank Kiosk Market Competitor Analysis

The bank kiosk market is highly fragmented due to the players included across the value chain of the bank kiosk market include hardware vendors and software and solution vendors. The market also witnessed activities such as acquisitions, and partnerships & collaborations that paved the way for the expansion of business and customer base of market players. Some of the key players in the market include NCR Corporation,Diebold Inc., Glory Limited, KIOSK Information Systems,   Nautilus Hyosung Corporation, GRG Banking, Korala Associates Limited (Kal Atm Software), Hitachi-Omron Terminal Solutions Corp., among others.

  • July 2019 - NCR Corporation, a technology leader for the financial industry,  has acquired D3 Technology, Inc., a leading provider of online and mobile banking for the Large Financial Institution (LFI) market. Adding D3 expands NCR Digital Banking into new market segments, including U.S. large banks and over time, international banks.
  • June 2019 -  Diebold Nixdorf, a global leader in driving connected commerce for the banking and retail industries, unveiled the DN Series, a family of self-service solutions designed to anticipate the needs of a progressively transforming industry. Leading banking brands, including Fifth Third Bank and BNL Gruppo BNP Paribas, are among the 18 financial institutions in 13 countries already piloting the DN Series. 


Bank Kiosk Market Top Players

  1. NCR Corporation

  2. Diebold Inc

  3. Glory Limited

  4. Nautilus Hyosung Corporation

  5. Korala Associates Limited (Kal Atm Software)

*Disclaimer: Major Players sorted in no particular order

NCR Corporation, Diebold Inc, Glory Limited, Nautilus Hyosung Corporation, Korala Associates Limited (Kal Atm Software)

Bank Kiosk Market Report - Table of Contents


    1. 1.1 Study Deliverables

    2. 1.2 Study Assumptions

    3. 1.3 Scope of the Study




    1. 4.1 Market Overview

    2. 4.2 Introduction to Market Drivers and Restraints

    3. 4.3 Market Drivers

      1. 4.3.1 Rising Demand for Self-Service in Several Security-Related Applications.

      2. 4.3.2 Magnified Customer Services Offered by Interactive Kiosks

      3. 4.3.3 Minimising Overall Operation Cost

    4. 4.4 Market Restraints

      1. 4.4.1 High Initial Cost of Installation

      2. 4.4.2 Increasing Use of Mobile Devices Decreasing the Usage of Self-Service Banking Kiosks

    5. 4.5 Industry Value Chain Analysis

    6. 4.6 Industry Attractiveness - Porter's Five Force Analysis

      1. 4.6.1 Bargaining Power of Buyers/Consumers

      2. 4.6.2 Bargaining Power of Suppliers

      3. 4.6.3 Threat of New Entrants

      4. 4.6.4 Threat of Substitute Products

      5. 4.6.5 Intensity of Competitive Rivalry


    1. 5.1 By Type

      1. 5.1.1 Single-Function Kiosk

      2. 5.1.2 Multi-Function Kiosk

      3. 5.1.3 Virtual/Video Teller Machine

    2. 5.2 By Offering

      1. 5.2.1 Hardware

      2. 5.2.2 Software

      3. 5.2.3 Services

    3. 5.3 By Distribution

      1. 5.3.1 Rural

      2. 5.3.2 Semi-Urban

      3. 5.3.3 Urban

      4. 5.3.4 Metropolitan

    4. 5.4 Geography

      1. 5.4.1 North America

        1. United States

        2. Canada

      2. 5.4.2 Europe

        1. United Kingdom

        2. Germany

        3. France

        4. Rest of Europe

      3. 5.4.3 Asia - Pacific

        1. India

        2. China

        3. Japan

        4. South Korea

        5. Rest of Asia-Pacific

      4. 5.4.4 Rest of the World


    1. 6.1 Company Profiles

      1. 6.1.1 NCR Corporation

      2. 6.1.2 Diebold Inc.

      3. 6.1.3 Glory Limited

      4. 6.1.4 KIOSK Information Systems

      5. 6.1.5 Nautilus Hyosung Corporation

      6. 6.1.6 GRG Banking

      7. 6.1.7 Korala Associates Limited (Kal Atm Software)

      8. 6.1.8 Hitachi-Omron Terminal Solutions Corp.

      9. 6.1.9 OKI Electric Industry Co. Ltd.

      10. 6.1.10 Cisco Systems Inc.

      11. 6.1.11 Shenzhen Yi of Computer Co. Ltd

    2. *List Not Exhaustive


**Subject to Availability
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Bank Kiosk Market Research FAQs

The Bank Kiosk Market is studied from 2018 - 2028.

The Bank Kiosk Market is growing at a CAGR of 27.54% over the next 5 years.

Asia Pacific is growing at the highest CAGR over 2018 - 2028.

Asia Pacific holds highest share in 2021.

NCR Corporation, Diebold Inc, Glory Limited, Nautilus Hyosung Corporation, Korala Associates Limited (Kal Atm Software) are the major companies operating in Bank Kiosk Market.

Bank Kiosk Industry Reports

In-depth industry statistics and market share insights of the Bank Kiosk sector for 2020, 2021, and 2022. The Bank Kiosk research report provides a comprehensive outlook of the market size and an industry growth forecast for 2023 to 2028. Available to download is a free sample file of the Bank Kiosk report PDF.

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