Patient Portal Market - Growth, Trends, COVID-19 Impact, and Forecasts (2021 - 2026)

The Patient Portal Market is segmented by Portal (Integrated Patient Portal and Standalone Patient Portal), Deployment Mode (Cloud based, On-Premise), End User (Hospitals and Clinics, Pharmacies, and Other End User), and Geography (North America, Europe, Asia-Pacific, Middle East and Africa, and South America). The report offers the value (in USD million) for the above segments.

Market Snapshot

patient portal market
Study Period: 2018 - 2026
Base Year: 2020
Fastest Growing Market: Asia Pacific
Largest Market: North America
CAGR: 14.83 %

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Market Overview

The patient portal market was valued at USD 2,608.5 million in 2020, and it is expected to reach USD 5,980.5 million by 2026, registering a CAGR of 14.83% during the forecast period.

As COVID-19 march the globe the need for data sharing across various platforms and with patients has become essential. Data from diagnostic centers to hospitals to confirmed positive patients must flow as freely as possible without sacrificing privacy or other essential elements of ethical care and research.

Many healthcare providers across the world are finding the patient portals such as Electronic Health Records (EHR) and Electronic Medical Records (EMR) feasible in their system to keep a track of total tests administered, treatment results, evolving case definitions, and to streamline many other processes. Thus, the COVID-19 outbreak is more likely to increase the utilization and adoption of patient portals in the healthcare system both now and in the future as well.

The patient portal market has been growing owing to the increasing adoption of the patient-centric approach by healthcare payers and increasing demand for EHR in the market. The current market is also evolving as government is undertaking various initiatives for the patient portals to digitalize healthcare system and standardize regulations, and infrastructure for maintaining health records, which is the reason leading to an increase in the demand for patient portal.

For instance, Center for Sustainable Development, in March 2020 released a document that mentioned various initiatives by several government of the world. The document stated that, earlier in 2020, the European government launched Europe Electronic Healthcare Records (EHR), Project Smart4Health, and InteropEHRate project with an aim towards a citizen-centered healthcare ecosystem in the European Union. With this platform the government is strategizing to empower citizens with record exchange, personal connected health services, and the ability of data donorship to the scientific and research communities.

Moreover, the rising aging population and growing chronic diseases are putting continuous pressure on the capacity and financial viability of healthcare systems. Additionally, advancements in healthcare technology, genomics, connected devices, big data analytics, and artificial intelligence are generating vast potential for health data and insights, that is helping healthcare providers to make better and faster diagnoses and more informed treatment decisions. Additionally, the market players are focusing on the market development strategies such as collaboration, partnerships and product launches. For instance, in July 2019, Allscripts entered into a collaboration with Microsoft to enable interoperability between different technology platforms as well as to streamline EHR data sharing for Microsoft HealthVault users. Thus, owing to all the afore mentioned factors the market is experiencing tremendous growth and is expected to have high market share over the forecast period. However, the concerns regarding data privacy and safety coupled with high cost of implementation and deployment of these tools are acting as a major restraint for the market growth.

Scope of the Report

As per the scope of the report, the patient portal is a web-based access point that is connected with the electronic health records (EHR) systems and is focused on patient’s access to health records. The patients can share their health information and communicate remotely. These allow patients to look into various data points. Some portals allow patients to check medical history data and view demographics. The Patient Portal Market is segmented by Portal (Integrated Patient Portal and Standalone Patient Portal), Deployment Mode (Cloud based, On-Premise), End User (Hospitals and Clinics, Pharmacies, and Other End User), and Geography (North America, Europe, Asia-Pacific, Middle East and Africa, and South America). The report offers the value (in USD million) for the above segments.

By Portal
Integrated Patient Portal
Standalone Patient Portal
By Deployment Mode
By End User
Hospitals and Clinics
Other End Users
North America
United States
United Kingdom
Rest of Europe
South Korea
Rest of Asia-Pacific
Middle East and Africa
South Africa
Rest of Middle East and Africa
South America
Rest of South America

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Key Market Trends

Integrated Patient Portal Holds the Largest Share in the Portal Segment

An integrated patient portal is integrated into the existing website and healthcare IT infrastructure of a healthcare provider, without creating another portal, unlike a standalone patient portal. The modernization of operations and approaches by utilizing technology solutions, such as patient portals and analytical sources, improve the efficiency of healthcare organizations and facilities.

An integrated patient portal is a web-based access point that allows healthcare providers and patients to communicate and share health-related information remotely, supplementing the ongoing management of patient care. Patient portals are the key technology platforms that enable patient engagement. They can also be accessed through cloud services.

Various healthcare-related entities, including hospitals, physician practices, healthcare payers, health information exchange organizations, and retail pharmacies, deploy integrated patient portals.

In order to enhance the patient experience and increase hospital efficiency, companies are collaborating with healthcare providers to better serve the large base of residents across the world. For example, in 2019, the EHR vendor, Allscripts, partnered with Ephraim McDowell Health, to enhance the integrated patient portal tool experience.

The integrated setup is a very supportive web-based tool for quality improvement and performance with a range of quality and efficiency measures, which is expected to help the market grow during the forecast period.

The below mentioned graph suggest the burden of chronic diseases such as Cancer is anticipated to increase with high growth rates in future which will increase the procurement of integrated patient portals by the provider as well at the patients end to manage such a huge burden of patients, therefore the market is anticipated to hold high market share over the forecast period.


North America was Observed to be the Largest Patient Portal Market

North America has been the largest patient portal market due to wide technological advancements in the region. Countries, such as the United States and Canada, have been successful in implementing IT technologies in their healthcare systems, which as a result, may boost the market growth.

Over the past decade, Federal Government is stimulating the market through the enforcement of various regulations and acts, over the years the market has experienced a dramatic increase in the rate of adoption of the patient portals due to the various initiatives and acts by the government.

For instance, in March 2020, the Office of the National Coordinator for Health Information Technology, United States released its Cures Act Final Rule. The rule is designed to give healthcare providers and patients secure access to healthcare information. The rule comes with a provision that patients can electronically access all their electronic health information (EHI), using smartphone applications at no cost. The rule aims to foster innovation and competition by calling healthcare IT players to build an IT ecosystem in the nation and will further expand the patient portal market in the country.

Moreover, the presence of developed IT and healthcare infrastructure, promising government initiatives to give patients access to their healthcare data at any time anywhere via the patient portal and in the current healthcare infrastructure, and constantly improving reimbursement scenario are expected to further propel the market growth.

Patient Portal Market -geo

Competitive Landscape

In the coming years few other players are expected to enter into the market. Several companies are currently developing patient portals for easing the access to patients. For instance, recently, in August 2019, IQVIA, a contract research and technology solutions group, developed the IQVIA Patient Portal, a global web-based solution, which is built on a leading health cloud platform. This tool is helpful in increasing patient recruitment, engagement, and retention before, during, and after a clinical study.

Recent Development

In March 2021, TrueCare, launched its MyChart patient portal to help patients easily access and manage their health information.

In January 2020, Bridge Patient Portal reported the launch of its new telehealth solution that leverages Zoom for Healthcare.

Table of Contents


    1. 1.1 Study Assumptions and Market Definition

    2. 1.2 Scope of the Study




    1. 4.1 Market Overview

    2. 4.2 Market Drivers

      1. 4.2.1 Increased Adoption of Patient-centric Approach by Healthcare Payers

      2. 4.2.2 Increase in the Demand for Electronic Health Records (EHRs)

      3. 4.2.3 Favorable Government Funding Policies and Initiatives for Implementing Healthcare IT Solutions

    3. 4.3 Market Restraints

      1. 4.3.1 Data Privacy and Security Concerns

      2. 4.3.2 High Cost of Implementation and Deployment

    4. 4.4 Porter's Five Forces Analysis

      1. 4.4.1 Threat of New Entrants

      2. 4.4.2 Bargaining Power of Buyers/Consumers

      3. 4.4.3 Bargaining Power of Suppliers

      4. 4.4.4 Threat of Substitute Products

      5. 4.4.5 Intensity of Competitive Rivalry


    1. 5.1 By Portal

      1. 5.1.1 Integrated Patient Portal

      2. 5.1.2 Standalone Patient Portal

    2. 5.2 By Deployment Mode

      1. 5.2.1 Cloud-based

      2. 5.2.2 On-Premise

    3. 5.3 By End User

      1. 5.3.1 Hospitals and Clinics

      2. 5.3.2 Pharmacies

      3. 5.3.3 Other End Users

    4. 5.4 Geography

      1. 5.4.1 North America

        1. United States

        2. Canada

        3. Mexico

      2. 5.4.2 Europe

        1. United Kingdom

        2. Germany

        3. France

        4. Italy

        5. Spain

        6. Rest of Europe

      3. 5.4.3 Asia-Pacific

        1. China

        2. Japan

        3. India

        4. Australia

        5. South Korea

        6. Rest of Asia-Pacific

      4. 5.4.4 Middle East and Africa

        1. GCC

        2. South Africa

        3. Rest of Middle East and Africa

      5. 5.4.5 South America

        1. Brazil

        2. Argentina

        3. Rest of South America


    1. 6.1 Company Profiles

      1. 6.1.1 Allscripts Healthcare Solutions Inc.

      2. 6.1.2 Athenahealth Inc.

      3. 6.1.3 Cerner Corporation

      4. 6.1.4 Curemd Healthcare

      5. 6.1.5 Eclinicalworks LLC

      6. 6.1.6 Epic Corporation Inc

      7. 6.1.7 GE Healthcare

      8. 6.1.8 Greenway Health LLC

      9. 6.1.9 Intelichart

      10. 6.1.10 Mckesson Corporation

      11. 6.1.11 Nextgen Healthcare Information Systems LLC

    2. *List Not Exhaustive

**Subject to Availability
**Competitive Landscape Covers- Business Overview, Financials, Products and Strategies, and Recent Developments

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Frequently Asked Questions

The Global Patient Portal Market market is studied from 2018 - 2026.

The Global Patient Portal Market is growing at a CAGR of 14.83% over the next 5 years.

The Global Patient Portal Market is valued at 2608 Million USD in 2018.

The Global Patient Portal Market is valued at 5980 Million USD in 2026.

Asia Pacific is growing at the highest CAGR over 2021- 2026.

North America holds highest share in 2020.

Allscripts Healthcare Solutions Inc., McKesson Corporation, CureMD Healthcare, Athenahealth, Inc., Cerner Corporation are the major companies operating in Global Patient Portal Market.

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