Knowledge Management Software Market Size
| Study Period | 2019 - 2030 |
| Market Size (2025) | USD 17.30 Billion |
| Market Size (2030) | USD 32.15 Billion |
| CAGR (2025 - 2030) | 13.20% |
| Fastest Growing Market | Asia Pacific |
| Largest Market | Asia Pacific |
| Market Concentration | Low |
Major Players*Disclaimer: Major Players sorted in no particular order |
Knowledge Management Software Market Analysis
The Knowledge Management Software Market size is estimated at USD 17.30 billion in 2025, and is expected to reach USD 32.15 billion by 2030, at a CAGR of 13.2% during the forecast period (2025-2030).
- Organizations are swiftly embracing digital technologies to boost operational efficiency and facilitate knowledge sharing. Central to this evolution is knowledge management (KM) software, which centralizes data, enhances collaboration, and elevates team productivity. As firms advance in their digital transformation journeys, the appetite for KM solutions grows.
- In an economy driven by information, businesses harness knowledge for superior decision-making, enhanced customer service, and fostering innovation. KM software empowers organizations to create, store, manage, and disseminate crucial knowledge, bolstering collaboration and overall performance. The escalating significance of data-driven insights and inter-employee knowledge sharing propels the demand for these software solutions. Responding to this surge, Salesforce unveiled Unified Knowledge in May 2024. This innovative solution consolidates diverse organizational knowledge from third-party systems into Salesforce, streamlining service agents' efficiency and expediting customer case resolutions. When paired with data from Salesforce Data Cloud, this consolidated knowledge crafts precise and relevant generative AI content, enabling service agents to offer swifter and more personalized customer interactions.
- The pandemic hastened the transition to remote and hybrid work models. As businesses acclimate to these changes, the demand for robust KM software has intensified. These platforms empower remote teams to collaborate seamlessly, share resources, and access information from any location, underscoring their vital role in today's adaptable work landscape.
- AI and ML are becoming integral to KM software, enhancing knowledge discovery, categorization, and information personalization. Features like chatbots, automated document classification, and predictive analytics are amplifying KM systems' capabilities, leading to widespread adoption in sectors such as healthcare, finance, and IT. In May 2024, Atlassian Corporation introduced Atlassian Rovo, a product harnessing generative AI to assist teams in navigating information spread across various internal tools. Rovo, driven by Atlassian Intelligence, elevates human-AI collaboration. Its Rovo Search feature can extract data from renowned platforms like Google Drive, Microsoft Sharepoint, Microsoft Teams, GitHub, Slack, and Figma, ensuring comprehensive responses.
- Organizations are prioritizing enhanced customer experiences by optimizing the use of internal knowledge. KM software streamlines information dissemination, bolsters employee training, and elevates customer service, fueling market expansion.
- Amid rising concerns about data security, privacy, and regulatory adherence, businesses are gravitating towards KM solutions that offer secure environments for sensitive knowledge management. Features like encryption and access control in KM software are particularly appealing, driving adoption in sectors such as finance and healthcare.
- High deployment and implementation costs pose a significant barrier to the adoption of KM software. Significant investments are often needed for infrastructure, customization, and integration with existing systems. For small and medium-sized enterprises (SMEs), these upfront costs can be a major hurdle. Furthermore, knowledge management systems sometimes falter when handling vast data volumes. Challenges like poor data quality, unstructured content, and an overload of information can hinder the effectiveness of KM solutions, potentially leading to inefficiencies instead of enhanced productivity.
- Global supply chain disruptions, especially those stemming from geopolitical tensions or health crises, can hinder the deployment of KM software. Such disruptions might postpone the delivery of software and services, consequently affecting the growth trajectory and development timelines of the market. Rising inflation can escalate costs associated with software development, subscription fees, and maintenance. This surge in costs could translate to higher prices for KM software, making it less affordable for businesses, particularly SMEs. Additionally, inflationary pressures might steer organizations towards more cost-effective solutions, thereby decelerating the adoption of premium KM software.
Knowledge Management Software Market Trends
Cloud Deployment is Expected to Witness Remarkable Growth
- Cloud deployment is rapidly emerging as a leading trend in the Knowledge Management (KM) software market, with projections indicating significant growth in the coming years. By opting for cloud-based KM software, businesses can sidestep hefty investments in on-premise infrastructure, including servers, storage, and dedicated IT personnel for system upkeep. Subscription-based pricing models from cloud providers mean businesses only pay for the services they utilize, making cloud solutions particularly budget-friendly for small and medium-sized enterprises (SMEs). This affordability is a key catalyst propelling the rise of cloud-based KM software.
- Scalability stands out as a primary advantage of cloud deployment. As organizations evolve, so do their KM requirements. Cloud solutions offer the agility to adjust without extensive infrastructure modifications. This adaptability is especially appealing to businesses facing variable demands or swift market changes. Organizations can effortlessly modify user access, storage, and features, free from hardware constraints.
- As businesses globalize and hybrid and remote work models gain traction, the demand for accessible, cloud-based KM systems has surged. Such software empowers employees to tap into essential knowledge, resources, and collaboration tools from any internet-enabled location. This capability not only streamlines collaboration among dispersed teams but also bolsters knowledge sharing, positioning cloud solutions as the go-to choice for contemporary work settings.
- Addressing security concerns, cloud providers now roll out sophisticated features like data encryption, multi-factor authentication, and specialized security protocols. Notably, cloud services frequently deliver superior security levels compared to traditional on-premise solutions, fueling the growing embrace of cloud-based KM systems.
- Equipped with inherent disaster recovery features, cloud-based KM software safeguards organizational knowledge against system failures, natural calamities, or cyber threats. With robust data backup and recovery assurances, cloud providers significantly mitigate the risk of information loss, ensuring seamless business continuity. Such a protective edge is challenging to achieve with on-premise setups, amplifying the allure of cloud deployment for numerous organizations. As acceptance of cloud technology broadens and its adoption escalates, the share of cloud deployment in the KM software market is poised to expand.
Asia Pacific is Expected to Witness a High Market Growth Rate
- The Asia Pacific region is poised for significant growth in the Knowledge Management Software market, driven by rapid digital transformation, increased adoption of cloud-based solutions, government initiatives, and evolving business needs in sectors such as IT, healthcare, manufacturing, and finance.
- Key countries in the Asia Pacific, including China, India, Japan, and South Korea, are leading technological advancements and digital transformation. Businesses in these regions are increasingly adopting cloud-based solutions, artificial intelligence (AI), and machine learning (ML) technologies to enhance operational efficiency and improve decision-making. Knowledge management software, which integrates AI and other digital tools, is central to these transformation efforts, driving substantial demand across industries.
- The Asia Pacific is home to numerous small and medium-sized enterprises (SMEs), particularly in emerging markets like India, Indonesia, and Vietnam. These businesses are rapidly digitizing their operations and adopting KM software to optimize knowledge-sharing capabilities, improve customer service, and streamline internal processes. Cloud-based KM solutions are particularly attractive to SMEs due to their cost-effectiveness and minimal upfront investment compared to on-premise systems.
- The increasing integration of AI and automation in business processes across the Asia Pacific is a key driver of KM software adoption. AI-powered features such as natural language processing (NLP), predictive analytics, and personalized knowledge delivery are enhancing KM software capabilities, making them more appealing to businesses in the region. As AI adoption grows in the Asia Pacific, KM platforms incorporating these technologies will experience greater demand.
- Businesses in the Asia Pacific are placing greater emphasis on improving employee productivity and fostering collaboration, especially with the rise of hybrid and remote working models. KM software that enables remote access to knowledge bases, enhances collaboration tools, and supports real-time information sharing is becoming an essential part of workplace ecosystems. The shift to hybrid work models post-pandemic has driven increased adoption of cloud-based KM solutions.
- Governments across the Asia Pacific are encouraging digital transformation through various policies, grants, and funding. In countries like India and China, there has been a concerted effort to promote the adoption of digital technologies, including cloud solutions and enterprise software, across public and private sectors. These government initiatives are creating a favorable environment for the growth of the KM software market in the region.
Knowledge Management Software Industry Overview
The knowledge management software market is highly fragmented, with global and local conglomerates and specialized players operating across various segments. While several large multinational companies dominate specific high-value segments, numerous regional and niche players contribute to the overall competition, making the market highly diverse. This fragmentation is driven by the demand for knowledge management software components across a wide range of end-user verticals, allowing both large and small companies to coexist and thrive in the market.
Leading companies in the knowledge management software market include Atlassian Corporation Plc, Microsoft Corporation, IBM Corporation, SAP SE, Oracle Corporation, and Others. These companies have established strong brand recognition and extensive global operations, enabling them to command significant market share. Their strengths lie in innovation, broad product portfolios, and strong distribution networks. These leaders often engage in strategic acquisitions and partnerships to maintain their competitive edge and expand their market reach.
Knowledge management software providers are increasingly leveraging artificial intelligence (AI) and machine learning (ML) technologies to enhance their offerings. AI-driven tools automate knowledge capture, personalize content recommendations, and refine search functionalities. Additionally, many KM software providers are shifting from on-premise solutions to cloud-based platforms, responding to demands for remote access, heightened data security, and seamless integration with other cloud applications. With user experience emerging as a key differentiator in the software market, KM vendors are prioritizing the development of user-friendly interfaces that streamline complex processes.
Knowledge Management Software Market Leaders
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Atlassian Corporation
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Microsoft Corporation
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SAP SE
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IBM Corporation
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Oracle Corporation
- *Disclaimer: Major Players sorted in no particular order
Knowledge Management Software Market News
- November 2024: Kovai.co has acquired Floik, a B2C SaaS company based in Bengaluru. This acquisition is set to bolster the capabilities of Kovai.co's AI-driven knowledge management software, Document360. By incorporating Floik's interactive demos, videos, and guides, Document360 aims to enhance its already leading knowledge base features, providing added value to its 2,500+ global clientele. Through this strategic move, Kovai.co reaffirms its dedication to innovation and prioritizing customer success in its knowledge management offerings.
- January 2024: Pegasystems Inc. unveiled Pega GenAI Knowledge Buddy, a sophisticated generative AI assistant designed for enterprises. This tool swiftly provides customers and employees with precise answers, synthesizing information from diverse knowledge bases. What sets Pega GenAI Knowledge Buddy apart is its blend of cutting-edge AI architecture and robust security features, empowering organizations to revolutionize knowledge access while upholding stringent standards of trust and responsibility.
Knowledge Management Software Industry Segmentation
Knowledge management software is an application tailored for organizations to efficiently capture, store, organize, share, and manage their knowledge and information resources. KMS aims to enhance decision-making, collaboration, and innovation by facilitating easy access to, sharing of, and contributing to knowledge among employees.
The study tracks the revenue accrued through the sale of knowledge management software by various players across the globe. It also tracks the key market parameters, underlying growth influencers, and major vendors operating in the industry, which supports the market estimations and growth rates over the forecast period. The study further analyses the overall impact of COVID-19 aftereffects and other macroeconomic factors on the market. The report’s scope encompasses market sizing and forecasts for the various market segments.
The knowledge management software market is segmented by functionality (document management, knowledge discovery, and collaboration), deployment (on-premise and cloud), and geography (North America, Europe, Asia Pacific, Middle East & Africa, and Latin America). The market sizes and forecasts regarding value (USD) for all the above segments are provided.
| By Functionality | Document Management |
| Knowledge Discovery | |
| Collaboration | |
| By Deployment | On-Premise |
| Cloud | |
| By Geography*** | North America |
| Europe | |
| Asia | |
| Australia and New Zealand | |
| Middle East and Africa | |
| Latin America |
Knowledge Management Software Market Research FAQs
How big is the Knowledge Management Software Market?
The Knowledge Management Software Market size is expected to reach USD 17.30 billion in 2025 and grow at a CAGR of 13.20% to reach USD 32.15 billion by 2030.
What is the current Knowledge Management Software Market size?
In 2025, the Knowledge Management Software Market size is expected to reach USD 17.30 billion.
Who are the key players in Knowledge Management Software Market?
Atlassian Corporation, Microsoft Corporation, SAP SE, IBM Corporation and Oracle Corporation are the major companies operating in the Knowledge Management Software Market.
Which is the fastest growing region in Knowledge Management Software Market?
Asia Pacific is estimated to grow at the highest CAGR over the forecast period (2025-2030).
Which region has the biggest share in Knowledge Management Software Market?
In 2025, the Asia Pacific accounts for the largest market share in Knowledge Management Software Market.
What years does this Knowledge Management Software Market cover, and what was the market size in 2024?
In 2024, the Knowledge Management Software Market size was estimated at USD 15.02 billion. The report covers the Knowledge Management Software Market historical market size for years: 2019, 2020, 2021, 2022, 2023 and 2024. The report also forecasts the Knowledge Management Software Market size for years: 2025, 2026, 2027, 2028, 2029 and 2030.
Knowledge Management Software Industry Report
Statistics for the 2025 Knowledge Management Software market share, size and revenue growth rate, created by Mordor Intelligence™ Industry Reports. Knowledge Management Software analysis includes a market forecast outlook for 2025 to 2030 and historical overview. Get a sample of this industry analysis as a free report PDF download.
