Telecom Service Assurance Market Size
| Study Period | 2019 - 2029 |
| Market Size (2024) | USD 8.05 Billion |
| Market Size (2029) | USD 13.21 Billion |
| CAGR (2024 - 2029) | 10.41 % |
| Fastest Growing Market | North America |
| Largest Market | North America |
Major Players
*Disclaimer: Major Players sorted in no particular order |
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Telecom Service Assurance Market Analysis
The Telecom Service Assurance Market size is estimated at USD 8.05 billion in 2024, and is expected to reach USD 13.21 billion by 2029, growing at a CAGR of 10.41% during the forecast period (2024-2029).
Telecom service assurance (TSA) is the application of policies and processes by a Communications Service Provider (CSP) to ensure that the services offered over networks to consumers meet the required service quality level for an optimal subscriber experience.
- The rise in consumer demand for higher service quality is anticipated to accelerate CSPs' use of TSA solutions. The use of TSA solutions by various CSPs is expected to increase since there is an enormous increase in mobile cellular subscriptions worldwide and a requirement for faster mobile network speeds, which results from consumers' growing demand for better and more sophisticated quality.
- In addition, the development of such complex and advanced technologies and increased competition in developed nations are expected to affect the expansion of the worldwide TSA market. It is anticipated that developed markets will provide the majority of global innovations.
- The government's increasing initiatives and supportive policies in the telecom service assurance (TSA) industry to support communication infrastructure and high-speed internet drive market expansion. Governments, particularly those in developing nations like China and India, have made a significant effort to work with the participants in the private market to encourage the expansion of the telecom service assurance (TSA) business.
- Moreover, the lack of infrastructure in emerging economies may allow businesses to incur high startup costs, which may impede the market's expansion.
- The COVID-19 pandemic raised the demand for wireless internet since individuals were compelled to work from home, interact virtually with their peers, and use online services for both work and enjoyment because they were confined to their homes all day (due to lockdowns in many nations). Online traffic increased as a significant element in the market's expansion.
Telecom Service Assurance Market Trends
Professional Services to Account for a Significant Share
- For the effective deployment of the telecom service assurance solution, services like planning and consulting, operations and maintenance, and system integration are included in the professional services sector. The expert service also ensures that the software fully supports the organizational objectives through improved communication services.
- Also, the professional services sector is anticipated to increase the fastest during the projection period. CSPs are developing new services due to the increasing number of customers worldwide, but these services must work with the system's current setup. As a result, this increases the need for system integration services, which in turn helps the professional services sector thrive.
- Consumer expectations have increased as a result of technological and communication advancements. The adoption of 5G (and, more recently, LTE) and other next-generation communication technologies are shifting consumer preferences towards a more digital way of life.
- The network service sector has changed as smart devices become more widely used. While there are more chances for CSPs to provide innovative services, there are also more obstacles to overcome. With customers demanding bandwidth-intensive applications and high-quality network experiences, CSPs need help to stay up. Another requirement is managing multi-vendor settings with technological and operational silos that could result in inefficiencies and have a detrimental influence on customer experience and brand value.
North America to Execute the Fastest Growth Rate
- The United States telecom industry is mature, and significant growth rates are anticipated as the number of telecom devices rises. Mobile cellular subscriptions have increased dramatically over the past few years due to OEM technology advancements and consumer interest in newer, more advanced phones.
- Also, the major cellular service providers in this area are attempting to meet consumer service demand. TSA solutions are used in situations like this to improve client satisfaction and the caliber of services. The North American TSA Market is anticipated to be driven by this factor.
- Telecom providers in the area are modernizing their networking infrastructure to meet the escalating demand for 5G services in the future. Developing a new networking infrastructure will certainly require careful consideration of service assurance. IoT generates enormous amounts of data, and as IoT usage rises, so will the demand for data services.
- Long-term evolution-advanced (LTE-A) is a widely available wireless network. Since many operators offer the LTE-A service, the providers must keep track of their customers to prevent any increase in the churn rate, which will help the TSA market grow over the forecast period.
- The region's TSA industry will enjoy a substantial boost due to the implementation of 5G, which will enhance consumer demand for an improved experience.
Telecom Service Assurance Industry Overview
The telecom service assurance market is fragmented because many players are dispersed throughout several areas. Tata Telecommunication Services, IBM, Cisco, and Accenture are a few notable participants.
In March 2023, Nokia Corporation announced Airtel Africa chose the iSIM in SaaS delivery model to support the operator's digitalization efforts, offering its customers 5G and IoT-based on-demand services, while Nokia's telecom SaaS, integrated SaaS SIM (iSIM) Secure Connect technology enables communication service providers (CSPs) and businesses for eSIM- and iSIM-enabled devices, to safely handle consumer device and machine-to-machine subscriptions.
In September 2022, Cisco announced that the subsidiary Webex India received a telecom license from the government, enabling it to provide enterprise-grade national and international telecom connectivity. Webex has become the first Over-The-Top (OTT) player to get a telecom license.
Telecom Service Assurance Market Leaders
Nokia Corporation
Broadcom Inc. (CA Technologies Inc.)
Cisco Systems, Inc.
Tata Consultancy Services Limited
Accenture PLC
*Disclaimer: Major Players sorted in no particular order
Telecom Service Assurance Market News
- March 2023: Nokia Corporation has announced that Etisalat by e&, will use Nokia's IP solution to upgrade its IP core capacity and enable transport slicing capabilities; in addition to giving its customers a better and more reliable 5G experience, the initiative will make Etisalat by e& the only provider in the Middle East with a core network that supports 800GE.
- October 2022: Cisco has announced it is investing in data center capacity for WebEx, a remote conferencing, file sharing, and contact center operation services suite in India. The undisclosed investment amount will be used to set up a domestic data center and acquire regulatory licenses for WebEx in India, where WebEx data center investment was the first of an OTT collaborations and communications service provider in India. The move is in line with the DoT's new set of draft telecom rules, which mandate OTT service providers to fall under the same regulatory ambit as telecom operators since both services are competitive.
Telecom Service Assurance Market Report - Table of Contents
1. INTRODUCTION
1.1 Study Assumptions and Market Definition
1.2 Scope of the Study
2. RESEARCH METHODOLOGY
3. EXECUTIVE SUMMARY
4. MARKET INSIGHTS
4.1 Market Overview
4.2 Industry Value Chain Analysis
4.3 Industry Attractiveness - Porter's Five Forces Analysis
4.3.1 Threat of New Entrants
4.3.2 Bargaining Power of Buyers/Consumers
4.3.3 Bargaining Power of Suppliers
4.3.4 Threat of Substitute Products
4.3.5 Intensity of Competitive Rivalry
5. MARKET DYNAMICS
5.1 Market Drivers
5.1.1 Increasing Demand for Service Quality
5.1.2 Significant Increase in the Number of Cellular Subscribers
5.1.3 Rising Need for High Optimization and Increased Cost Savings
5.2 Market Restraints
5.2.1 Data Privacy Concerns
5.2.2 Lack of Infrastructure in Emerging Economies
6. MARKET SEGMENTATION
6.1 By Deployment
6.1.1 On-Premise
6.1.2 Hosted
6.2 By Service
6.2.1 Professional
6.2.2 Managed
6.3 By System
6.3.1 Probe System
6.3.2 Network Management
6.3.3 Workforce Management
6.3.4 Fault Management
6.3.5 Quality Monitoring
6.3.6 Other System Types
6.4 By Geography
6.4.1 North America
6.4.2 Europe
6.4.3 Asia Pacific
6.4.4 Latin America
6.4.5 Middle East & Africa
7. COMPETITIVE LANDSCAPE
7.1 Company Profiles
7.1.1 Nokia Corporation
7.1.2 Broadcom Inc. (CA Technologies Inc.)
7.1.3 Cisco Systems, Inc.
7.1.4 Tata Consultancy Services Limited
7.1.5 Accenture PLC
7.1.6 IBM Corporation
7.1.7 JDS Corporation
7.1.8 NEC Corporation
7.1.9 Hewlett-Packard Company
7.1.10 Ericsson Inc.
- *List Not Exhaustive
8. INVESTMENT ANALYSIS
9. MARKET OPPORTUNITIES AND FUTURE TRENDS
Telecom Service Assurance Industry Segmentation
The service assurance will enable communication service providers to resolve issues promptly to reduce downtime, including processes and policies proactively to reach the desired SLAs. They will help to resolve issues without causing any interruption to services.
The Telecom Service Assurance Market is segmented by deployment (on-premise and hosted), service (professional service, managed service), system (probe system, workforce management, fault management, quality/performance monitoring, network management), and geography (North America, Europe, Asia Pacific, Latin America, Middle East & Africa. The market sizes and forecasts are provided in terms of value (USD) for all the above segments.
| By Deployment | |
| On-Premise | |
| Hosted |
| By Service | |
| Professional | |
| Managed |
| By System | |
| Probe System | |
| Network Management | |
| Workforce Management | |
| Fault Management | |
| Quality Monitoring | |
| Other System Types |
| By Geography | |
| North America | |
| Europe | |
| Asia Pacific | |
| Latin America | |
| Middle East & Africa |
Telecom Service Assurance Market Research FAQs
How big is the Telecom Service Assurance Market?
The Telecom Service Assurance Market size is expected to reach USD 8.05 billion in 2024 and grow at a CAGR of 10.41% to reach USD 13.21 billion by 2029.
What is the current Telecom Service Assurance Market size?
In 2024, the Telecom Service Assurance Market size is expected to reach USD 8.05 billion.
Who are the key players in Telecom Service Assurance Market?
Nokia Corporation, Broadcom Inc. (CA Technologies Inc.), Cisco Systems, Inc., Tata Consultancy Services Limited and Accenture PLC are the major companies operating in the Telecom Service Assurance Market.
Which is the fastest growing region in Telecom Service Assurance Market?
North America is estimated to grow at the highest CAGR over the forecast period (2024-2029).
Which region has the biggest share in Telecom Service Assurance Market?
In 2024, the North America accounts for the largest market share in Telecom Service Assurance Market.
What years does this Telecom Service Assurance Market cover, and what was the market size in 2023?
In 2023, the Telecom Service Assurance Market size was estimated at USD 7.29 billion. The report covers the Telecom Service Assurance Market historical market size for years: 2019, 2020, 2021, 2022 and 2023. The report also forecasts the Telecom Service Assurance Market size for years: 2024, 2025, 2026, 2027, 2028 and 2029.
Telecom Service Assurance Industry Report
Statistics for the 2023 Telecom Service Assurance market share, size and revenue growth rate, created by Mordor Intelligence™ Industry Reports. Telecom Service Assurance analysis includes a market forecast outlook to 2029 and historical overview. Get a sample of this industry analysis as a free report PDF download.
