India Payments Market - Growth, Trends, COVID-19 Impact, and Forecasts (2022 - 2027)

The India Payments Market is segmented by Mode of Payment (Point of Sale (Card Payments, Digital Wallet, Cash), Online Sale (Card Payments, Digital Wallet)), and by End-user Industries (Retail, Entertainment, Healthcare, Hospitality).

Market Snapshot

India Payments Market
Study Period: 2020-2027
Base Year: 2021
CAGR: 11.4 %

Need a report that reflects how COVID-19 has impacted this market and its growth?

Market Overview

The Indian payments market is expected to register a CAGR of 11.4% during the period 2022-2027. The primary factor driving the growth of the market in the region is the rising adoption of digital payments supported by government initiatives and strong growth in E-commerce, among others.

  • The Indian payments market is evolving from cash as the primary mode of payment and usage of debit cards being limited to cash withdrawals to the digital payments system. The Indian payment market has evolved to widespread adoption of multiple payment products and systems like Prepaid Payment Instruments (PPIs), Quick Response (QR) code, Immediate Payment Service (IMPS), real-time payment system Unified Payments Interface (UPI), and Aadhar enabled Payment Service (AePS).
  • Various initiatives by the Government of India, such as digital India, are further driving the adoption of digital wallets and digital payments in the region. Also, as per Union Budget 2022-23, to boost India’s digital economy, the Reserve Bank of India (RBI) will be launching the Central Bank Digital Currency (CBDC) as India’s official digital Rupee, which is further expected to strengthen the Indian payments market.
  • Moreover, growth in digital payments in the region has been primarily driven by factors such as the launch of new and innovative payment products by the payment companies, the rising need for faster payment modes, and a strong push from the Government and regulators toward the adoption of digital channels.
  • The Indian real-payment segment continuously witnessed substantial growth over the past few years. The Immediate Payment Service (IMPS) from the National Payment Corporation of India (NPCI) drives an ever-expanding suite of API-overlay services through the UPI. The Unified Payments Interface (UPI) is a payment system that powers various bank accounts into a single mobile application, merging several banking features, seamless fund routing and merchant payments into one hood. It also caters to the peer-to-peer collection request, which can be scheduled and paid as per requirement and convenience. Furthermore, Buy Now Pay Later real-time payments services have been rising for the past few years in the region.
  • Banks are now more focused on providing integrated solutions for payment solutions to their consumers. Digital payments systems have evolved from being viewed as a cost center for banks to a revenue center and a key parameter for customer acquisition. Many banks in the region have introduced their own digital payment app to gain more customer acquisition, such as BHIM Axis Pay, Yono by SBI, HDFC PayzApp, Pockets By ICICI Bank, etc.
  • However, failed transactions are increasing with the rising number of transactions and technical declines in the region. The rise in UPI payment transactions also tests the banking infrastructure and technological systems, which are not adequately equipped to handle the surge in volumes. The Reserve Bank of India, with the NPCI, is pushing the banks to reduce technical failures and work on a real-time system for handling customer complaints.
  • During the COVID-19 pandemic, India has seen lockdowns across the country and cash payments declined during this period. However, even before the pandemic, the country was moving towards a cash-free society, and the pandemic further proliferated the move. Digital payments, app-based payments, and real-time payments grew in the region to avoid the physical contact spread of the virus during the outbreak.

Scope of the Report

The Indian payments market is segmented by mode of payment (point of sale (card payments, digital wallet, cash), online sale (card payments, digital wallet)), and by end-user industries (retail, entertainment, healthcare, hospitality). E-commerce payments include online purchases of both goods and services, such as purchases made on e-commerce websites and online booking of travel and accommodation. The scope of the market excludes online purchases of motor vehicles, real estate, utility bill payments (such as water, heating, and electricity), mortgage payments, loans, credit card bills, or purchases of shares and bonds. As for Point-of-Sale, all transactions that occur at the physical point of sale are included in the scope of the market. It includes traditional in-store transactions as well as all face-to-face transactions, regardless of the location of the transaction. Cash is also considered for both cases (cash-on-delivery for e-commerce sales).

The study tracks key market metrics, underlying growth influencers, and significant industry vendors, providing support for market estimates and growth rates in India throughout the anticipated period. The study looks at COVID-19's overall influence on the Indian payment ecosystem.

By Mode of Payment
Point of Sale
Card Payments (includes Debit Cards, Credit Cards, Bank Financing Prepaid Cards)
Digital Wallet (includes Mobile Wallets)
Cash
Others
Online Sale
Card Payments (includes Debit Cards, Credit Cards, Bank Financing Prepaid Cards)
Digital Wallet (includes Mobile Wallets)
Others (includes Cash on Delivery, Bank Transfer, and Buy Now, Pay Later)
By End-user Industry
Retail
Entertainment
Healthcare
Hospitality
Other End-user Industries

Report scope can be customized per your requirements. Click here.

Key Market Trends

Robust Growth of E-commerce and Rise of M-commerce is Expected to Drive the Payments Market

  • India’s e-commerce market continues to see strong growth rates propelled by rising smartphone penetration, rising internet penetration, and increasing consumer wealth. E-commerce increasingly attracts customers from tier II and tier III cities where people have limited access to brands but have high aspirations. The rise in E-commerce is further supported by the rising use of digital payments and Buy Now Pay Later services in the region.
  • Digital payments are emerging as the preferred E-commerce payment method and are further expected to retain the majority share in the coming years; local digital wallets such as Paytm, MobiKwik, and PhonePe compete with Google Pay, Amazon Pay, and others for this growing E-commerce market.
  • Furthermore, real-time payment services like Buy Now Pay Later are gradually making their way as popular payment checkout solutions as an alternative to credit cards for the E-commerce market. The E-commerce giants in the region, such as Flipkart and Amazon, offer Flipkart Pay Later and Amazon Pay Later services to the consumers in the region, further paving the way for the popularity of real-time payment services in the E-commerce market.
  • Moreover, the region has witnessed a rising trend in the adoption of mobile commerce in the past few years. Online retailers in the region are their growing reach in towns and cities beyond metros is driven by increased usage of mobile internet. Increased ownership of smartphones is helping more Indians access shopping websites quickly on their phone. Further supported by the variety of payment checkout solutions available such as UPI, Phonepe, Paytm, and Amazon Pay on their mobile.
  • Furthermore, many leading banks in the country, such as SBI, HDFC, ICICI, AXIS, etc., offer customer-friendly online shopping credit card deals ensuring value addition. Many banks in the region have tie-up with E-commerce giants to provide credit cards, which provide excellent value addition on online shopping, such as Flipkart Axis bank credit card, ICICI Amazon Pay credit card, HDFC Regalia credit card, Etc. These type of credit cards offers discounts and rewards for online shopping to the credit cardholders, further boosting the use of credit cards for online shopping in the region.
India Payments Market

Real-Time Payment Systems segment are expected to gain significant traction

  • UPI has proven to make the lives of many Indian users much easier. UPI is a popular real-time payment method that allows users to transfer funds from one bank account to the other instantly. There are several benefits associated with the UPI payments system, such as hassle-free online payments anywhere, a safe and secure mode of money transfer, and Users can make payments by scanning QR codes. These factors resulted in the dramatic rise of the UPI payments system as a preferred payment system in India.
  • Some unique aspects of UPI payment include decoupling the funding source's payment address, further growing its adoption among Indian consumers. A UPI ID relates a merchant or an individual to their bank account and removes the need to share bank account details while initiating a fund transfer. Users can easily reassign the payment address to another bank account at any time without the hassle of informing their transacting parties, and thus UPI redefines customer relationships with banks.
  • Moreover, almost every bank allows UPI transactions through mobile applications, and the UPI Payment system enables individuals to request money from any other individual, which is not an option with other payment systems like IMPS and NEFT in the region. Further, boosting the growth of the UPI payment system in the Indian payments market.
  • Further, UPI is offering benefits not just for banks but also for non-banks. For instance, non-banks in India need to connect with only one sponsor bank to access UPI's central API to transfer and receive money through all UPI participating banks on the system. For example, Google Pay or Amazon Pay in India can instantly initiate a fund transfer request to and from any UPI participating bank. However, the scenario is different for fund transfers in other countries. This openness has made India's payment system a favorite destination for some of the largest technology companies in the world.
  • Furthermore, the UPI payment system is further increasing mobile payments by becoming a single user interface for all of an individual's bank accounts, eliminating the need to download multiple banking apps. Most banks and non-banks have adopted the UPI payment system. For instance, as per NPCI data, the number of banks that were live on UPI increased from 220 in April 2021 to 316 in April 2022.
  • All of the aforementioned factors are further expected to drive the demand for the UPI payments system in the region over the forecast period.
India Payments Market

Competitive Landscape

The Indian payments market appears to be moderately consolidated as few of the players currently dominate the payments market. Major players in the Indian payments market are offering well-developed digital payments solutions, adopting strategies like acquisitions and partnerships to expand their reach to more consumers in the region. Some of the major companies in the payments market are Visa Inc., Mastercard Inc., Phonepe Pvt Ltd. (Flipkart Internet Pvt Ltd), Google pay (Google LLC), and Rupay.

  • March 2022 - Fintech unicorn Razorpay announced its acquisition of IZealiant Technologies, a leading Fintech startup that provides payments technology solutions for banks, for an undisclosed amount. The acquisition of IZealiant will further strengthen Razorpay’s banking solutions arm, helping it to build innovative payment banking technologies for partner banks.
  • March 2022 - HDFC Bank announced refurbishing its PayZapp app and launching it as a complete payments app called PayZapp 2.0 on the latest digital technology platform. The bank believes this app will leverage its existing strengths, such as its 60-million-strong debit and credit card franchise. Unlike its earlier version, PayZapp 2.0 will have Unified Payments Interface payments enabled. It will include a range of payment options, including modes like tap and pay to transact at all merchant establishments with the required enablement.
  • May 2022 - India’s one of the largest private lenders, HDFC Bank, plans to launch a digital platform for merchants between June and September, which will allow them to accept online and offline payments on the lines of China’s Alipay. It will enable a small Kirana store to be the local Amazon for its catchment area.

Recent Developments

  • December 2021 - Indipaisa, a member of the Nexxo Network, an international network of Fintech companies operating in the Middle East, Asia, and Europe, announced to launch of a set of innovative Financial Technology (Fintech) solutions targeting India's flourishing 63 million Small and Mid-sized Enterprise (SME) sector. Indipaisa, in partnership with NSDL Payments Bank, announced the introduction of multiple financial products and services customized from the ground up to match the specific needs of Indian SME owners and operators.
  • February 2022 - Razorpay, based out of India, has announced its first international expansion into South-East Asia with the acquisition of a majority stake in Curlec, a Malaysian fintech firm, for an undisclosed amount. Curlec is a Kuala Lumpur-based company building solutions for recurring payments for modern businesses of all sizes. This marks Razorpay's fourth acquisition overall and its first in international waters.
  • April 2022 - India Post Payments Bank launched Fincluvation, a platform to promote innovative solutions in collaboration with fintech startups to accelerate financial inclusion among the underserved and unserved population. India Post will invite startups to co-create solutions on the platform. The government will offer up to INR 3 crore to support the entire journey from the proof-of-concept stage to the final product.
  • May 2022 - Fintech startup Slice announced the launch of UPI payments for its users as it seeks to become a payment-first product company from a credit-only product company. The UPI payments feature will be available to its waiting list of 10 million customers who have not been able to get access to credit yet and its existing millions of customers.

Table of Contents

  1. 1. INTRODUCTION

    1. 1.1 Study Assumptions and Market Definitions

    2. 1.2 Scope of the Study

  2. 2. RESEARCH METHODOLOGY

  3. 3. EXECUTIVE SUMMARY

  4. 4. MARKET INSIGHTS

    1. 4.1 Market Overview

    2. 4.2 Industry Stakeholder Analysis

    3. 4.3 Industry Attractiveness-Porter's Five Force Analysis

      1. 4.3.1 Bargaining Power of Suppliers

      2. 4.3.2 Bargaining Power of Buyers/Consumers

      3. 4.3.3 Threat of New Entrants

      4. 4.3.4 Threat of Substitute Products

      5. 4.3.5 Intensity of Competitive Rivalry

    4. 4.4 Evolution of the payments landscape in India

    5. 4.5 Key market trends pertaining to the growth of cashless transaction in India

    6. 4.6 Impact of COVID-19 on the payments market in India

  5. 5. MARKET DYNAMICS

    1. 5.1 Market Drivers

      1. 5.1.1 Robust Growth of E-commerce and Rise of M-commerce is Expected to Drive the Payments Market

      2. 5.1.2 Enablement Programs by Key Retailers and Government encouraging digitization of the market

      3. 5.1.3 Real-time Payments, such as UPI and Buy Now Pay Later to Drive the Indian Payments Market

    2. 5.2 Market Challenges

      1. 5.2.1 Higher Rate of Failure in Digital Transactions

    3. 5.3 Market Opportunities

      1. 5.3.1 Move towards Cashless Society

      2. 5.3.2 New Entrants to Drive Innovation Leading to Higher Adoption

    4. 5.4 Key Regulations and Standards in the Digital Payments Industry

    5. 5.5 Analysis of major case studies and use-cases

    6. 5.6 Analysis of key demographic trends and patterns related to payments industry in India (Coverage to include Population, Internet Penetration, Banking Penetration/Unbanking Population, Age & Income etc.)

    7. 5.7 Analysis of the increasing emphasis on customer satisfaction and convergence of global trends in India

    8. 5.8 Analysis of cash displacement and rise of contactless payment modes in India

  6. 6. Market Segmentation

    1. 6.1 By Mode of Payment

      1. 6.1.1 Point of Sale

        1. 6.1.1.1 Card Payments (includes Debit Cards, Credit Cards, Bank Financing Prepaid Cards)

        2. 6.1.1.2 Digital Wallet (includes Mobile Wallets)

        3. 6.1.1.3 Cash

        4. 6.1.1.4 Others

      2. 6.1.2 Online Sale

        1. 6.1.2.1 Card Payments (includes Debit Cards, Credit Cards, Bank Financing Prepaid Cards)

        2. 6.1.2.2 Digital Wallet (includes Mobile Wallets)

        3. 6.1.2.3 Others (includes Cash on Delivery, Bank Transfer, and Buy Now, Pay Later)

    2. 6.2 By End-user Industry

      1. 6.2.1 Retail

      2. 6.2.2 Entertainment

      3. 6.2.3 Healthcare

      4. 6.2.4 Hospitality

      5. 6.2.5 Other End-user Industries

  7. 7. Competitive Landscape

    1. 7.1 Company Profiles

      1. 7.1.1 Visa Inc.

      2. 7.1.2 Mastercard Inc.

      3. 7.1.3 PhonePe Pvt Ltd. (Flipkart Internet Pvt Ltd)

      4. 7.1.4 Google pay (Google LLC)

      5. 7.1.5 Rupay

      6. 7.1.6 Paytm(One97 Communications Limited)

      7. 7.1.7 Amazon Pay (Amazon.com Inc.)

      8. 7.1.8 American Express Company

      9. 7.1.9 One MobiKwik Systems Limited

      10. 7.1.10 Freecharge Payment Technologies Pvt. Ltd

    2. *List Not Exhaustive
  8. 8. Investment Analysis

  9. 9. Future Outlook of the Market

**Subject to Availability

You can also purchase parts of this report. Do you want to check out a section wise price list?

Frequently Asked Questions

The India Payments Market market is studied from 2020 - 2027.

The India Payments Market is growing at a CAGR of 11.4% over the next 5 years.

Visa Inc., Mastercard Inc., PhonePe Pvt Ltd. (Flipkart Internet Pvt Ltd), Google pay (Google LLC), Rupay are the major companies operating in India Payments Market.

80% of our clients seek made-to-order reports. How do you want us to tailor yours?

Please enter a valid email id!

Please enter a valid message!