Europe IP Telephony & Unified Communications As-A-Service Market Size & Share Analysis - Growth Trends & Forecasts (2025 - 2030)

Europe IP Telephony and Unified Communications As-A-Service Market Report is Segmented by Solutions (Hardware, Software), by Type (Integrated Access/Session Initiation Protocol (SIP) Trucking, Managed IP PBX, Hosted IP PBX), by Organizations (Large Enterprises, Small and Medium Enterprises), by End User (BFSI, Healthcare, Retail, IT Telecom, Government, Manufacturing, Others), and by Geography.

Europe IP Telephony & Unified Communications As-A-Service Market Size & Share Analysis - Growth Trends & Forecasts (2025 - 2030)

Europe IP Telephony and UCaaS Market Size

Europe IP Telephony And Unified Communications As-a-service Market (2025 - 2030)
Study Period 2019 - 2030
Base Year For Estimation 2024
Forecast Data Period 2025 - 2030
Historical Data Period 2019 - 2023
CAGR 8.50 %
Market Concentration Medium

Major Players

Europe IP Telephony & Unified Communications as-a-service Market Major Players

*Disclaimer: Major Players sorted in no particular order

Compare market size and growth of Europe IP Telephony And Unified Communications As-a-service Market with other markets in Technology, Media and Telecom Industry

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Europe IP Telephony and UCaaS Market Analysis

The Europe IP Telephony And Unified Communications As-a-service Market is expected to register a CAGR of 8.5% during the forecast period.

  • The European market for IP telephony and unified communications as a service (UCaaS) is growing rapidly, generating value for enterprises and opportunities for service providers. Decommissioning of the Integrated Services Digital Network (ISDN) is creating chances for enterprises to migrate to Internet Protocol (IP)-based communications solutions, such as line-side voice over IP (VoIP), SIP trunking, cloud private branch exchange (PBX), and UCaaS.
  • VoIP has been increasing for the past two decades, and with technology advancements, industry support, and widespread use, it does not appear that this market will slow down anytime soon. As more people and organizations use and rely on VoIP, it's important to research and monitor market trends to ensure that you and your company are getting the most out of it.
  • Communication channels have been steadily consolidated into a single service during the last few years. Unified Communications as a Service was born due to this technique (UCaaS). Although VoIP is the underlying technology, these services provide much more than just phone calls. Web and video conferencing, faxing, instant messaging, and team collaboration features are some of the other services that can be integrated into a single service platform.
  • One of the most significant benefits of utilizing UCaaS is that it may save organizations time and money when setting up their communications networks because they won't have to buy and install separate video and audio equipment, instant messaging software, or phone solutions.
  • Another key benefit of UCaaS is that it is cloud-based, which is why organizations should keep an eye on it. This means that customers can access it or log in from wherever as long as they have access to the Internet, which is where 5G comes in. Because UCaaS is cloud-based, linking it with other marketing tools is simple.
  • VoIP was the tool that businesses quickly adapted to meet their needs in these uncertain times when a large portion of the working world was sent to work from home to help stem the rising tide of COVID infections. Employees needed technology to keep them connected to and collaborate with their coworkers. Employees might work from home and use their domestic Internet connections to call coworkers, participate in video conferences, and stay reachable because VoIP calling happens over the Internet. The demand for cloud-based UCC solutions is increasing due to many IT and telecom industries moving their company activities online to continue operations during the COVID-19-imposed lockdown. UCC solutions, comprising UCC, enterprise telephony, and telepresence, are being offered by the majority of telecom providers, including Google, Microsoft, and Zoom, to enable cost-effective communication platforms, lowering business costs, and boost productivity.

Europe IP Telephony and UCaaS Industry Overview

The Europe IP Telephony and Unified Communications as- a- service market is fragmented due to the presence of various regional players. In addition, key companies are involved in multiple strategies such as mergers & acquisitions and product innovation, among others, to gain a competitive edge over others.

  • In September 2021 - RingCentral received a Unified License, allowing it to offer its Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) solutions in India. This makes RingCentral the first global cloud provider to offer fully compliant voice and other unified cloud communications in India. RingCentral will give global enterprises of all sizes access to RingCentral's Message Video Phone (MVP) solutions globally, including in India, to help them speed their journey to the cloud.
  • In November 2021 - RingCentral, Inc. announced a strategic agreement with Mitel, a global pioneer in business communications, to provide Mitel's global client base with a seamless migration route to RingCentral's Message Video Phone (MVP) cloud communications platform.

Europe IP Telephony and UCaaS Market Leaders

  1. Microsoft

  2. Mitel

  3. Ascom

  4. Cisco

  5. Panasonic

  6. *Disclaimer: Major Players sorted in no particular order
Microsoft, Mitel, Ascom, Cisco, Panasonic
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Europe IP Telephony and UCaaS Market News

  • September 2021: Destiny, a European provider of secure cloud and corporate communication for SMEs, has acquired ipvision, a Danish firm specializing in business communication and collaboration. Destiny's position as Europe's largest UCaaS provider is strengthened by the purchase, consolidating the company's presence in the Nordics.
  • December 2021: 8x8, a UCaaS provider, has agreed to buy Fuze, a cloud communications expert, for USD 250 million in stock and cash. The agreement will allow 8x8 to expand its XCaaS platform, which comprises UCaaS, Contact Center as a Service (CCaaS), and Communications Platform as a Service (CPaaS). According to the two companies, the merger will expand 8x8's enterprise customer base and global reach, particularly in continental Europe.

Europe IP Telephony And Unified Communications As-a-service Market Report - Table of Contents

1. INTRODUCTION

  • 1.1 Study Assumptions and Market Definitions

2. RESEARCH METHODOLOGY

3. EXECUTIVE SUMMARY

4. MARKET INSIGHTS

  • 4.1 Market Overview
  • 4.2 Industry Attractiveness-Porter's Five Forces Analysis
    • 4.2.1 Bargaining Power of Suppliers
    • 4.2.2 Bargaining Power of Buyers/Consumers
    • 4.2.3 Threat of New Entrants
    • 4.2.4 Threat of Substitute Products
    • 4.2.5 Intensity of Competitive Rivalry
  • 4.3 Impact of COVID-19 on the payments market in the country

5. Key Market Segments

  • 5.1 By Solution
    • 5.1.1 Hardware
    • 5.1.2 Software
  • 5.2 By Type
    • 5.2.1 Integrated Access/Session Initiation Protocol (SIP) Trunking
    • 5.2.2 Managed IP PBX
    • 5.2.3 Hosted IP PBX
  • 5.3 By Organization Size
    • 5.3.1 Large Enterprises
    • 5.3.2 Small and Medium Enterprises
  • 5.4 By End User
    • 5.4.1 BFSI
    • 5.4.2 Healthcare
    • 5.4.3 Retail
    • 5.4.4 IT & Telecom
    • 5.4.5 Government
    • 5.4.6 Manufacturing
    • 5.4.7 Others
  • 5.5 By Geography
    • 5.5.1 North America
    • 5.5.2 Europe
    • 5.5.3 Asia Pacific
    • 5.5.4 Latin America
    • 5.5.5 Middle East and Africa

6. COMPETITIVE LANDSCAPE

  • 6.1 Company Profiles
    • 6.1.1 Freshworks Inc
    • 6.1.2 Intermedia.net, Inc
    • 6.1.3 Microsoft
    • 6.1.4 Mitel Networks Corp.
    • 6.1.5 Ooma, Inc
    • 6.1.6 RingCentral MVP
    • 6.1.7 Vonage
    • 6.1.8 Ziff Davis, Inc.
    • 6.1.9 8x8, Inc.
    • 6.1.10 Ascom Holding AG
    • 6.1.11 Cisco Systems, Inc.
    • 6.1.12 Panasonic Corporation
    • 6.1.13 NEC Corporation
    • 6.1.14 Grandstream Networks, Inc.
    • 6.1.15 DIALPAD, INC.
  • *List Not Exhaustive

7. INVESTMENT ANALYSIS

8. FUTURE OF THE MARKET

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Europe IP Telephony and UCaaS Industry Segmentation

Any technology that falls under internet-based telecommunications, such as fax and other technologies, is called IP telephony. To send data from the phone to the service provider, it uses a variety of open-source protocols. Furthermore, because IP telephone solutions are portable and cost-effective, corporate corporations are increasingly embracing them. In addition, IP telephony systems are becoming more popular due to their ease of use, improved technology, and increased productivity.

Europe IP Telephony and Unified Communications as-a-service Market is segmented by Solutions (Hardware, Software), By Type (Integrated Access/Session Initiation Protocol (SIP) Trunking, Managed IP PBX, Hosted IP PBX), By Organizations (Large Enterprises, Small Enterprises), By End User (BFSI, Healthcare, Retail, IT&Telecom, Government, Manufacturing, Others), Geography (North America, Europe, Asia-Pacific, Latin America, and the Middle East & Africa)

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Europe IP Telephony And Unified Communications As-a-service Market Research Faqs

What is the current Europe IP Telephony and Unified Communications as-a-service Market size?

The Europe IP Telephony and Unified Communications as-a-service Market is projected to register a CAGR of 8.5% during the forecast period (2025-2030)

Who are the key players in Europe IP Telephony and Unified Communications as-a-service Market?

Microsoft, Mitel, Ascom, Cisco and Panasonic are the major companies operating in the Europe IP Telephony and Unified Communications as-a-service Market.

What years does this Europe IP Telephony and Unified Communications as-a-service Market cover?

The report covers the Europe IP Telephony and Unified Communications as-a-service Market historical market size for years: 2019, 2020, 2021, 2022, 2023 and 2024. The report also forecasts the Europe IP Telephony and Unified Communications as-a-service Market size for years: 2025, 2026, 2027, 2028, 2029 and 2030.