UAE POS Terminal Market - Growth, Trends, COVID-19 Impact, and Forecasts (2022 - 2027)

The UAE POS Terminal Market is segmented by Type (Fixed Point-of-Sale System, Mobile/Portable Point-of-Sale System), and End-User Industry ( Retail, Hospitality, Healthcare)

Market Snapshot

 UAE POS Terminal Market
Study Period: 2020-2027
Base Year: 2021
CAGR: 5.6 %

Need a report that reflects how COVID-19 has impacted this market and its growth?

Market Overview

The UAE POS Terminal Market is expected to register a CAGR of 6.5 % during the forecast period (2022-2027). The COVID-19 outbreak forced retailers to adopt mPOS devices due to increased contactless payment limits and lowered charges. According to a Mastercard study quoted by Mashreq Bank, 82% of consumers in the UAE consider contactless as their preferred payment method, and "81% stated they would continue to use digital forms of payment once the pandemic is over, pointing to a long-term behavioral shift.

  • The POS terminal market has grown significantly over the past few years, owing to its ability to offer an increased return on investment and ease of access. POS systems that facilitate transactions from the central component of businesses across industries, like retail, hospitality, transportation, and banking, have gained importance in companies of small and big sizes over the years.
  • Further, the COVID-19 pandemic has significantly transformed how consumers shop, affecting several market verticals. The retail sector witnessed a drastic change due to the pandemic. Consumers have also increased their use of various sales methods, such as curbside pickup, virtual consultations, contactless payment, and even social commerce, i.e., shopping through social media. According to the latest retail experts and shopper surveys, this new behavior is expected to stay over the forecast period. Such trends have affected the demand for POS terminals across the country.
  • POS terminal systems have evolved from being transaction-oriented terminals/devices to systems that can integrate with the company's CRM and other financial solutions. This evolution has empowered the end-users with business intelligence to better manage their revenue streams and inventory. Lower maintenance costs, accurate transactions, and real-time inventory are key advantages of POS systems. With the functional benefits that the advanced POS systems offer, companies have replaced their traditional billing software with POS systems, thus, securing the growth of the POS system market.
  • One of the major drivers of the market is the low cost of ownership compared to other payment channels. The enhanced POS systems provide higher durability and reliability, which leads to a lower cost of ownership, thus raising the demand for POS solutions in both medium and small-sized businesses compared to the traditional system.
  • One challenge to the market's growth is the security concerns due to using critical information. POS terminals are connected to the network and the internet, making them vulnerable to attacks to gain access to and manipulate it like any other insecure machine. The terminal communicates with the rest of the network means attackers could access unencrypted card data, including Track2 and PIN information, providing all the necessary information required to steal and clone payment cards.

Scope of the Report

The POS Terminals market captures revenues accumulated from hardware, software, and services that manages the transaction during the sale of a product or a service. It helps to store, capture, share, and report data related to the sales transaction.

It eases the shopping experience and helps to expedite the checkout process, resulting in customer satisfaction. Inventory management, stock in hand, availability of a product, and pricing information are primary data that are acquired from the systems.

The various end-user industries considered in the scope include entertainment, retail, healthcare, hospitality, among others. The impact of COVID-19 on the market and affected segments is also covered under the scope of the study.

By Type
Fixed Point-of-sale Systems
Mobile/Portable Point-of-sale Systems
By End-user Industries
Retail
Hospitality
Healthcare
Others

Report scope can be customized per your requirements. Click here.

Key Market Trends

Retail Expected to Witness Significant Market Share

  • The rising number of retail stores across regions attracts customers due to significant discounts and other services; however, customer retention becomes the primary challenge to sustain in the market. This competition increases the requirement to reinvent their business models to keep away from competition concerning price and find the balance between investing in the latest technologies and revenue.
  • The growth of supermarket retailers globally has fueled the demand for mPOS solutions worldwide. According to a study by Visa, across the wider Middle East, North Africa, and South Asia region, the UAE showcased the highest annual spend per online shopper at USD 1,648. Visa transaction data further supported the observation, showing that the country continues to maintain a healthy lead in average transaction size compared to both mature and emerging e-commerce markets.
  • The inventory, sales reporting, financial management, and customer analytics features, which POS terminals provide, assist the retailers in overcoming the problems related to customer retention. Hence, the requirement for customer retention and competition growth of the industry promotes the development of POS terminals.
  • Further, mPOS systems are poised to be significantly utilized in the retail outlets to integrate core functions such as sales reporting, customer management, inventory management, and employee management under one system.
UAE POS Terminal Market

Mobile/Portable Point-of-Sale Terminals Expected to Witness Significant Market Share

  • A mobile point-of-sale (mPOS) system is a smarter alternative to the traditional POS. A mobile point-of-sale system allows users to accept payments via tablets and other handheld devices without being tied to a POS register in a single location.
  • The transactions can include credit card magstripe reader payments and wireless payments. An mPOS system utilizes a mobile phone's data connection to process transactions.​
  • Mobile POS systems are gaining traction as they allow sales and service industries to conduct the transaction at the customer's location, adding flexibility to the whole process and improving the customer experience. ​
  • The growth in e-commerce and the entangling of brick-and-mortar and online retail practices are also expected to affect the future development of the terminals. In fact, with the option of cash on delivery being provided by major e-commerce platforms, a sudden surge in the adoption of mobile POS terminals has been noticed.​
  • Toward the end of the forecast period, the segment is expected to multiply in market presence as vendors increase their relevant offerings and digitalization in response to the increased demand for contactless, ease-of-use payment methods. As mPOS solutions are designed for tablets instead of desktop computers, the trend for smaller and more portable devices may drive the market's growth.
UAE POS Terminal Market

Competitive Landscape

The UAE POS Terminal Market is moderately competitive, with a considerable number of regional and global players. Key players include Samsung Electronics Co. Ltd, Ingenico Group, and Cisco Systems Inc., among others.

  • June 2021 - UAE, Commercial Bank of Dubai (CBD), and Network International, the region's top digital commerce enabler in the Middle East and Africa (MEA), have agreed to provide merchant clients with pre-approved business loans secured by their Point of Sale (POS) receivables.

Recent Development

  • June 2022 - Businesses in the UAE announced to accept cryptocurrency with the Pallapay Crypto POS Machine System and receive fiat in their bank accounts. Pallapay is in charge and accepts bitcoin and receives fiat payments in AED, USD, EUR, and GBP into one's bank account.
  • April 2022 - Tap to Phone was introduced in the UAE by Visa, a global provider of digital payments, in collaboration with Magnati, a regional provider in the payment solution sector. Through a smartphone, card payments can be accepted more easily with the contactless solution. Using the new Magnati SoftPoS app, Magnati provides businesses of all sizes with an advanced digital contactless payment acceptance solution.

Table of Contents

  1. 1. INTRODUCTION

    1. 1.1 Study Assumptions and Market Definition

    2. 1.2 Scope of the Study

  2. 2. RESEARCH METHODOLOGY

  3. 3. EXECUTIVE SUMMARY

  4. 4. MARKET INSIGHTS

    1. 4.1 Market Overview

    2. 4.2 Industry Attractiveness - Porter's Five Forces Analysis

      1. 4.2.1 Bargaining Power of Suppliers

      2. 4.2.2 Bargaining Power of Buyers

      3. 4.2.3 Threat of New Entrants

      4. 4.2.4 Intensity of Competitive Rivalry

      5. 4.2.5 Threat of Substitutes

    3. 4.3 Value Chain Analysis

    4. 4.4 Assesment of COVID-19 on the Market

  5. 5. MARKET DYNAMICS

    1. 5.1 Market Drivers

      1. 5.1.1 Low Total Cost of Ownership Compared to Other Channels of Payments

      2. 5.1.2 Significant Rise in the Demand for Contactless and Mobile POS Terminals

    2. 5.2 Market Restrains

      1. 5.2.1 Security Concerns due to the Usage of Critical Information

    3. 5.3 Market Opportunities

      1. 5.3.1 Increase in Number of Cashlesss Transactions

    4. 5.4 Key Regulations and Complaince Standards of PoS Terminals

    5. 5.5 Commentary on the Rising use of Contactless Payment and its Impact on the Industry

    6. 5.6 Analysis of Major Case Studies

  6. 6. MARKET SEGMENTATION

    1. 6.1 By Type

      1. 6.1.1 Fixed Point-of-sale Systems

      2. 6.1.2 Mobile/Portable Point-of-sale Systems

    2. 6.2 By End-user Industries

      1. 6.2.1 Retail

      2. 6.2.2 Hospitality

      3. 6.2.3 Healthcare

      4. 6.2.4 Others

  7. 7. COMPETITIVE LANDSCAPE

    1. 7.1 Company Profiles

      1. 7.1.1 Cisco Systems Inc.

      2. 7.1.2 Toshiba Corporation

      3. 7.1.3 VeriFone System Inc.

      4. 7.1.4 Samsung Electronics Inc.

      5. 7.1.5 Micros Systems Inc.

      6. 7.1.6 Hewlett Packard Enterprises

      7. 7.1.7 Ingenico SA

      8. 7.1.8 NEC Corporation

      9. 7.1.9 Panasonic Corporation

      10. 7.1.10 PAX Technology

    2. *List Not Exhaustive
  8. 8. INVESTMNET ANALYSIS

  9. 9. FUTURE OUTLOOK OF THE MARKET

**Subject to Availability

You can also purchase parts of this report. Do you want to check out a section wise price list?

Frequently Asked Questions

The UAE POS Terminal Market market is studied from 2020 - 2027.

The UAE POS Terminal Market is growing at a CAGR of 5.6% over the next 5 years.

Samsung Electronics Co. Ltd, Ingenico Group, Panasonic Corporation, NEC Corporation, Cisco Systems Inc. are the major companies operating in UAE POS Terminal Market.

80% of our clients seek made-to-order reports. How do you want us to tailor yours?

Please enter a valid email id!

Please enter a valid message!