Australia Courier, Express, and Parcel (CEP) Market - Growth, Trends, COVID-19 Impact, and Forecasts (2022 - 2027)

The Australia Courier, Express, and Parcel (CEP) Market is segmented by Business (B2B, B2C), Destination (Domestic and International), and End User (Services (includes BFSI (Banking, Financial Services and Insurance), etc.), Wholesale and Retail Trade (including E-commerce), Life Sciences/ Healthcare, Industrial manufacturing, and Other End Users).

Market Snapshot

Study Period: 2017- 2026
Base Year: 2021
CAGR: >6 %

Need a report that reflects how COVID-19 has impacted this market and its growth?

Market Overview

Australia’s CEP market is expected to exhibit a CAGR of more than 6% over the forecast period. As reported by the International Trade Association (ITA) in September 2020, Australia is the eleventh-largest e-commerce market in the world, expected to reach USD 32.3 billion by 2024. 

With the infiltration of the COVID pandemic, as reported by Australia Post, there were over 200,000 new online shoppers that entered the market, while a million more people started shopping online every week as compared to the average in 2019 driving the demand for faster delivery with flexible delivery options. Australia’s online sales volumes with effect to COVID-19, have already hit peaks in the month of April 2020 which are 20% higher than Black Friday and Cyber Monday sales in the year 2019.

The e-commerce market in Australia has contributed significantly to strengthen the parcel shipping market. According to the Pitney Bowes Parcel Shipping Index, Australians shipped 934 million parcels in 2019, with an average of 37 parcels shipped per person in the year. The growth in e-commerce is driven by the popularity of the sales events and marketplaces, the introduction of ‘buy now pay later’ payment options, affordable logistics and faster deliveries with next business day deliveries growing significantly, at 21% year-on-year.

The players in the market also experience major challenges while operating in highly dense inner-city areas. Timely deliveries are crucial for the success of businesses, and for the long-term economic growth of metropolitan areas.

Scope of the Report

The CEP market covers the services offered by the logistics service providers related to courier, express, and parcel delivery. 

The report provides a complete background analysis of the Australian courier, express, and parcel market, which includes an assessment of the economy, emerging trends by segments and regional markets, significant changes in market dynamics, and market overview, which is covered in the report. The report also covers the impact of COVID - 19 on the market.

The market is segmented by Business (B2B, B2C), Destination (Domestic and International), and End User (Services (includes BFSI (Banking, Financial Services and Insurance), etc.), Wholesale and Retail Trade (including E-commerce), Life Sciences/ Healthcare, Industrial Manufacturing, and Other End Users).

By Destination
By Channel of distribution
B2B (Business-to-Business)
B2C (Business-to-Consumer)
By End User Industries
Services (includes BFSI (Banking, Financial Services and Insurance), etc.)
Wholesale and Retail Trade (including E-commerce)
Life Sciences/ Healthcare
Industrial manufacturing
Other End Users

Report scope can be customized per your requirements. Click here.

Key Market Trends

Growing cross-border trade relations with other countries on various industries

In August 2020, Singapore and Australia signed the digital economy agreement that will open up economic opportunities for both countries. The agreement will facilitate the digitalization of trade processes and make it easier and more cost-effective for Singaporean companies to engage in cross-border business activities with Australia.

The Singapore-Australia Digital Economy Agreement (Sadea) builds on Singapore and Australia's strong bilateral trade and investment flows to enhance economic opportunities in the digital realm. The agreement builds on Australia's and Singapore's leading roles in negotiating new international rules on e-commerce in the World Trade Organisation (WTO), to better facilitate the growing volumes of digital trade across the globe.

It is the second digital economy pact that Singapore has signed, following the Digital Economy Partnership Agreement with Chile and New Zealand in June 2020.


Healthcare sector creating opportunities for the CEP players

Victoria is the largest life sciences state in industry, with 32,849 employees across 372 organisations. New South Wales is the second-largest life sciences state, with 31,365 employees across 365 organizations. The two states represent almost 73% of the life sciences industry in Australia. The New South Wales (NSW) government is investing in creating state-of-the-art health infrastructure. A record AUD 8 billion has been committed to major capital programs between 2018 and 2022.

This investment is expected to observe the construction of new hospitals and healthcare facilities, as well as upgradation and redevelopments of the existing ones. During 2018-2026, NSW Health is likely to invest over AUD 500 million in eHealth initiatives to make sure that its technology continues to support the delivery of quality health services.

The rising healthcare expenditure, the growing awareness among people, and the delivery value chain of the pharma industry are driving the growth of CEP services in this sector. Other factors leading to the overall growth are increased governmental spending on social care and the increasing number of home healthcare delivery models designed by the existing market players. The expansion of express delivery systems in developed nations, such as Australia, is a key contributor to better healthcare delivery models with enhanced services. Growth in the ‘same day’ medical courier service may spur revenue growth considerably.


Competitive Landscape

The Australian CEP market is highly competitive, with the presence of major international players. With a few players holding a significant share, the Australian CEP market has an observable level of consolidation. The market is dominated by 3 top carriers, namely, Australia Post, Toll Group and FedEx.

As several start-ups are entering into the market to leverage digital technologies, there is a trend of large companies acquiring these start-ups to gain a significant footprint in the market. Delivery startups including Deliveroo and Uber Eats are active in Australia. Local startups include Passel, Sendle, Go People and Zoom2U.

There is a growing trend of mergers and acquisitions in the industry, as suppliers seek to attract volume and extend their network in order to deal with the growing parcel demand. For instance, Australia Post has formed an alliance with Aramex, Alibaba, China Post and Qantas for global e-commerce delivery capabilities.

Recent Developments

November 2020: Australia Post is using machine learning to calculate the arrival time of parcels down to a two-hour window, based on data from a new route planner that has just been rolled out to delivery drivers.

September 2020: DHL Express, the world’s leading express service provider, opened a new 8,600 square meter Sydney Service Centre to further support the international trade of Australian businesses. At a total investment of AUD 50 million, it represents the largest infrastructure investment made by DHL Express in Australia, since the company was established here in 1972.

Table of Contents


    1. 1.1 Study Deliverables

    2. 1.2 Scope of the Study


    1. 2.1 Analysis Methodology

    2. 2.2 Research Phases



    1. 4.1 Current Market Scenario

    2. 4.2 Market Dynamics

      1. 4.2.1 Drivers

      2. 4.2.2 Restraints

      3. 4.2.3 Opportunities

    3. 4.3 Industry Attractiveness Porters Five Forces Analysis

    4. 4.4 Value Chain / Supply Chain Analysis

    5. 4.5 Government Regulations and Initiatives

    6. 4.6 Technological Trends and Automation in Australian CEP Industry

    7. 4.7 Insights on the E-commerce Industry (Domestic and Cross-border E-commerce)

    8. 4.8 Overview of the Logistics Market in Australia

    9. 4.9 Brief on Courier Rates

    10. 4.10 Elaboration on Warehousing Market of Australia

    11. 4.11 Insights on Reverse Logistics and Same-day Delivery Market


    1. 5.1 By Destination

      1. 5.1.1 Domestic

      2. 5.1.2 International

    2. 5.2 By Channel of distribution

      1. 5.2.1 B2B (Business-to-Business)

      2. 5.2.2 B2C (Business-to-Consumer)

    3. 5.3 By End User Industries

      1. 5.3.1 Services (includes BFSI (Banking, Financial Services and Insurance), etc.)

      2. 5.3.2 Wholesale and Retail Trade (including E-commerce)

      3. 5.3.3 Life Sciences/ Healthcare

      4. 5.3.4 Industrial manufacturing

      5. 5.3.5 Other End Users


    1. 6.1 Overview (Market Concentration, Major Players)

    2. 6.2 Company Profiles

      1. 6.2.1 Deutsche Post DHL Group

      2. 6.2.2 United Parcel Service Inc.

      3. 6.2.3 FedEx Corporation

      4. 6.2.4 Australian Postal Corporation

      5. 6.2.5 Couriers Please(part of Singapore Post)

      6. 6.2.6 Toll Group

      7. 6.2.7 Direct Couriers Pty Ltd

      8. 6.2.8 Allied Express

      9. 6.2.9 Kings Transport

      10. 6.2.10 Fastway Couriers*

    3. *List Not Exhaustive
    4. 6.3 Other Companies (Key Information/ Overview) - Qantas, Sampson Express, BHF Couriers, Sendle, Zoom2u Pty Ltd, FRF Couriers, Mail Plus Pty Ltd, Deliveroo, Delta Transport Services Pty Ltd, Australasian Mail Services Pty Ltd, Jet Couriers Pty Ltd*


  8. 8. APPENDIX

    1. 8.1 GDP Distribution, by Activity and Region

    2. 8.2 Insights on Capital Flows

    3. 8.3 Key Data related to E-Commerce and Cross-Border E-Commerce in Australia

    4. 8.4 E-Commerce Sales in Australia by Product category

    5. 8.5 External Trade Statistics Export and Import, by Product

You can also purchase parts of this report. Do you want to check out a section wise price list?

Frequently Asked Questions

The Australia Courier, Express, and Parcel Market market is studied from 2017 - 2026.

The Australia Courier, Express, and Parcel Market is growing at a CAGR of >6% over the next 5 years.

Deutsche Post DHL Group, United Parcel Service Inc., FedEx Corporation, Australian Postal Corporation, Couriers Please (part of Singapore Post) are the major companies operating in Australia Courier, Express, and Parcel Market.

80% of our clients seek made-to-order reports. How do you want us to tailor yours?

Please enter a valid email id!

Please enter a valid message!