United States Maintenance, Repair, and Operations (MRO) Market - Growth, Trends, COVID-19 Impact, and Forecasts (2021 - 2026)

The United States Maintenance, Repair, and Operations (MRO) Market is segmented by MRO Type (Industrial, Electrical, Facility), End-user Industry (Industrial (Manufacturing, Construction, Chemicals & Petrochemicals, Food, Beverage & Paper Processing), Electrical (Manufacturing, Construction, Chemicals & Petrochemicals, Food, Beverage & Paper Processing), Facility (Manufacturing, Construction, Chemicals & Petrochemicals, Food, Beverage & Paper Processing)).

Market Snapshot

United States Maintenance, Repair, and Operations (MRO) Market
Study Period: 2019-2026
Base Year: 2020
CAGR: 2 %

Need a report that reflects how COVID-19 has impacted this market and its growth?

Market Overview

The United States Maintenance, Repair, and Operations (MRO) market is expected to register a CAGR of 2% during the forecast period (2021 - 2026). The United States is one of the severely affected countries in the world by the outbreak of COVID-19. This continues to negatively impact various industries, as demand sare shrinking and several disruptions to supply chain and operational challenges. Due to the pandemic, different small and mid-scale manufacturers either shut down their facilities or reduced production. In terms of large enterprises, almost all facilities are running at reduced capacities due to lower demands. A study by Arc Advisory Group where 56% of the respondents were from North America found that over 40% of the participants increased visibility and intelligence in their facilities and reduced production at some of their plants. Almost 30% were closing manufacturing plants that were located in high-risk areas.

  • The growing concern for increasing internal efficiency, growing digitization, and increasing investment in maintenance operations are some of the major factors driving the maintenance, repair, and operation (MRO) market.
  • As MRO helps in reducing operational expenditure substantially through process efficiency and optimized supply chain management, an increasing number of end-user companies are investing in the market studied. Furthermore, the overall economic and manufacturing growth continues to drive maintenance and repair demand in developed and developing economies. The evolution of Industry 4.0 is also upgrading the MRO sector.
  • Moreover, E-commerce has brought many advancements to the management of the MRO supply chain. The ability to procure spare parts, maintenance materials, and consumables from cost control and spend management to aggregation strategic insights and workflow transparency. Online platforms have streamlined and optimized many purchasing functions. This is expected to be a key focus strategy adopted by various MRO vendors in the country. For instance, Zoro is an online MRO distributor, primarily serving US customers through Zoro.com.
  • Furthermore, the development of smart factories may bring advancement in the MRO sector. For instance, the growth of predictive maintenance, such as sensors and IoT, which allows manufacturing components to be replaced before visible defects appear, is also expected to transform the global MRO industry.
  • With the growing business propensity toward business analytics, predictive maintenance and push to reduce overall cost and increase profitability have positively influenced the studied market’s growth. As the market studied has been witnessing a significantly increasing demand, many of the market players have been expanding their presence and capacity to cater to a large customer base and encasing the opportunity.
  • For instance, in January 2020, Emerson Bearing Boston, a bearing company catering to the OEM and MRO markets globally, established a pump industry division dedicated to a fast-growing customer base, particularly in the oil and gas market.

Scope of the Report

Maintenance, repair, operations (MRO) items are products and materials purchased by companies that are not directly employed in their manufacturing process. These products are mainly used to keep business operations running. The maintenance, repair, and operations (MRO) include spare parts, equipment, and consumables, used by a company to manufacture end products. MRO includes spare parts, equipment, such as pumps and valves, consumables, cleaning supplies, plant upkeep supplies, lubricants, and activities completed to restore or maintain the functioning of the required equipment. The scope of the study includes the revenues accrued from the said components by service vendors for electrical, industrial, and facility establishments. Further, the study tracks the significant developments, end-user trends, and market forecasts in the United States, which currently occupies around 85% of the total market demand in North America. The study tracks the impact of the COVID-19 outbreak on the demand patterns and end-user spending.

Industrial MRO
Current Market Scenario
By End-user Industry
Manufacturing (Process & Non-Process)
Chemicals & Petrochemicals
Food, Beverage & Paper Processing
Others (Metal Processing, Transportation, etc.)
Company Profiles
NOW Inc. (DistributionNOW)
Airgas Inc. (Air Liquide SA)
Ferguson PLC
Motion Industries Inc. (Genuine Parts Company)
HD Supply Holdings, Inc.
MRC Global Inc.
Fastenal Company
MSC Industrial Direct Co. Inc.
Applied Industrial Technologies
Market Outlook
Electrical MRO
Current Market Scenario
By End-user Industry
Manufacturing (Process & Non-Process)
Chemicals & Petrochemicals
Food, Beverage & Paper Processing
Others (Metal Processing, Transportation, etc.)
Company Profiles
WESCO International Inc.
Sonepar SA
Rexel Holdings USA (Rexel SA)
Eastern Power Technologies Inc.
Consolidated Electrical Distributors Inc.
Elliot Electric Supply
Border States Electric
Market Outlook
Facility MRO
Current Market Scenario
By End-user Industry
Healthcare and Social Assistance
Manufacturing (Process & Non-Process)
Other End-user Industries
Company Profiles
Ferguson PLC
W.W. Grainger Inc.
Fastenal Company
MSC Industrial Direct Co. Inc.
Lawson Products Inc.
The Home Depot, Inc. (Interline Brands Inc.)
Builders Firstsource
Bluelinx Holdings
Market Outlook

Report scope can be customized per your requirements. Click here.

Key Market Trends

Industrial MRO Accounts for the Largest Market Share

  • The adoption of industrial MRO equipment in the manufacturing industry has been impacted due to various driving factors, including the increasing demand to reduce cost, increasing market maturity, cyclical fluctuations in new equipment sales, and the rising need to enhance product quality. With enterprises in the manufacturing sector continuously seeking to achieve large profit margins, they have been looking to maximize return on net assets (RONA).
  • Further, manufacturing activities have witnessed exponential growth, owing to the region's government initiatives to introduce various programs, initiatives, and policies that encourage manufacturing activity.
  • For instance, in March 2020, the National Institute of Standards and Technology (NIST), a Department of Commerce in the United States, opened a funding opportunity for high-impact projects that support the nation's response to the COVID-19 pandemic. The funding is expected to be awarded to eligible public-private partnerships with private and academic sector manufacturing organizations on research, development, and manufacturing processes.
  • As of June 2020, the Trump administration in the United States has been documenting a proposal to invest nearly USD 1 trillion on infrastructure to spur the country's economy back to life. A preliminary version of the proposal prepared by the Department of Transportation has been planning to reserve most of the investment for traditional infrastructure work, like roads and bridges, and set the funds aside for 5G wireless infrastructure and rural broadband.
  • Moreover, industrial players have also been deploying MRO equipment to reduce supply chain costs, mainly driven by transportation and production costs. Furthermore, collaborations in the space could provide further impetus to the market's growth studied during the forecast period.
  • For instance, in February 2020, Galco Industrial Electronics Inc., an e-commerce driven MRO-focused distributor of electronic industrial control and automation components, was acquired by Freeman Spogli & Co. The company believes that the acquisition would pursue multiple expansion opportunities and strategic initiatives in the United States.

Facility MRO is Expected to Witness Significant Growth

  • Facility MRO services are receiving considerable demand from the building and construction industry. Due to the increasing construction activities in the region, investments in infrastructure are also expected to rise, which are further expected to increase the demand for MRO services in the industry.
  • Several regional players are carving out a niche by specifically catering to the construction end-user industry due to the surging demand. For instance, US-based Service Logic LLC offers a full range of HVAC services, like maintenance programs, that prolong the life of the equipment to strategic capital planning initiatives that help construction clients prepare for future investments.
  • Despite the decrease in sales and demand in the overall manufacturing sector, the food manufacturing sector is witnessing an upsurge with the ongoing COVID-19 pandemic. Evolving consumer demands have fuelled faster production requirements in the region. As food manufacturers attempt to meet that demand, standards, such as the FDA’s Current Good Manufacturing Practices (cGMP) regulations, have made food safety, product quality, and food processing plant maintenance into relentless efforts, further driving the studied market.
  • Furthermore, due to the global COVID-19 pandemic, an increasing number of aerospace manufacturers and suppliers are shifting toward producing medical products, such as ventilators and face shields. Hospitals need to treat the growing numbers of seriously ill coronavirus patients.
  • Such initiatives are further expected to increase the demand for facility MRO services in the industry due to the increasing need for hygienic and efficient operations at the facility.
  • Further, All mining facilities must meet the security, safety, communication, HVAC, energy, and automation criteria. For instance, Sodexo USA offers mobile maintenance services, HVAC/R service, and remote monitoring for mining facilities operating in the regional marketplace.

Competitive Landscape

The United States Maintenance, Repair, and Operations (MRO) Market are highly competitive due to multiple vendors operating in the domestic and international markets. The market appears to be moderately concentrated. The significant players adopt strategies such as mergers, acquisitions, and expansions to expand their geographic reach and stay competitive. Some of the major players in the market are Ferguson PLC, W.W. Grainger Inc.​, WESCO International Inc.​, among others.

  • December 2020 - Graybar completed the acquisition of Shingle & Gibb Automation. Headquartered in Moorestown, NJ, Shingle & Gibb Automation provides advanced automation and control solutions to industrial users and original equipment manufacturers (OEMs). Shingle & Gibb Automation was founded in 1933 and had five locations in the eastern United States.
  • February 2020 - Ferguson PLC completed its purchase agreement to acquire Columbia Pipe & Supply Co., an independent distributor headquartered in Chicago. This acquisition not only increases its existing customer base but also accelerates its Chicago market strategy to expand across the Midwest of the United States rapidly.

Recent Development

  • December 2020 - The Home Depot acquired HD Supply Holdings, Inc., for a total enterprise value (including net cash) of approximately USD 8 billion. HD Supply is a national distributor of maintenance, repair, and operations (MRO) products in the multifamily and hospitality end markets in the United States.
  • February 2020 - MSC Industrial Direct Co. Inc. entered a cooperative R&D agreement with the US Department of Energy's Oak Ridge National Laboratory to advance manufacturing in the United States. The two-year agreement focuses on improving milling performance on new Computer Numerical Control (CNC) machine tools through the use of impact-testing software.

Table of Contents


    1. 1.1 Study Assumptions and Market Definition

    2. 1.2 Scope of the Study




    1. 4.1 Market Overview

    2. 4.2 Industry Attractiveness - Porter's Five Forces Analysis

      1. 4.2.1 Bargaining Power of Suppliers

      2. 4.2.2 Bargaining Power of Consumers

      3. 4.2.3 Threat of New Entrants

      4. 4.2.4 Threat of Substitutes

      5. 4.2.5 Intensity of Competitive Rivalry

    3. 4.3 Industry Value Chain Analysis

    4. 4.4 Market Drivers

      1. 4.4.1 Growing Emphasis on Operational Efficiency and Aging of Manufacturing Equipment in the Country

      2. 4.4.2 Technological Advancements, such as the Emergence of Automated Solutions (Industrial Vending Machines)

    5. 4.5 Market Challenges

      1. 4.5.1 Commodification of MRO has led to Higher Competition, thereby, Affecting Industry Margins in Key Segments, such as Industrial

    6. 4.6 PESTEL Analysis - US MRO Industry

    7. 4.7 Major technological advancements - Convergence of IoT, 3D Printing, and Machine Vision systems

    8. 4.8 Assessment of COVID-19 Impact on the MRO Industry


    1. 5.1 Industrial MRO

      1. 5.1.1 Current Market Scenario

      2. 5.1.2 By End-user Industry

        1. Manufacturing (Process & Non-Process)

        2. Construction

        3. Chemicals & Petrochemicals

        4. Food, Beverage & Paper Processing

        5. Others (Metal Processing, Transportation, etc.)

      3. 5.1.3 Company Profiles

        1. NOW Inc. (DistributionNOW)

        2. Airgas Inc. (Air Liquide SA)

        3. Ferguson PLC

        4. Motion Industries Inc. (Genuine Parts Company)

        5. HD Supply Holdings, Inc.

        6. MRC Global Inc.

        7. Fastenal Company

        8. MSC Industrial Direct Co. Inc.

        9. Applied Industrial Technologies

      4. *List Not Exhaustive
      5. 5.1.4 Market Outlook

    2. 5.2 Electrical MRO

      1. 5.2.1 Current Market Scenario

      2. 5.2.2 By End-user Industry

        1. Manufacturing (Process & Non-Process)

        2. Construction

        3. Chemicals & Petrochemicals

        4. Food, Beverage & Paper Processing

        5. Others (Metal Processing, Transportation, etc.)

      3. 5.2.3 Company Profiles

        1. WESCO International Inc.

        2. Sonepar SA

        3. Rexel Holdings USA (Rexel SA)

        4. Eastern Power Technologies Inc.

        5. Consolidated Electrical Distributors Inc.

        6. Elliot Electric Supply

        7. Border States Electric

      4. *List Not Exhaustive
      5. 5.2.4 Market Outlook

    3. 5.3 Facility MRO

      1. 5.3.1 Current Market Scenario

      2. 5.3.2 By End-user Industry

        1. Healthcare and Social Assistance

        2. Manufacturing (Process & Non-Process)

        3. Construction

        4. Other End-user Industries

      3. 5.3.3 Company Profiles

        1. Ferguson PLC

        2. W.W. Grainger Inc.

        3. Fastenal Company

        4. MSC Industrial Direct Co. Inc.

        5. Lawson Products Inc.

        6. The Home Depot, Inc. (Interline Brands Inc.)

        7. Builders Firstsource

        8. Bluelinx Holdings

      4. *List Not Exhaustive
      5. 5.3.4 Market Outlook


You can also purchase parts of this report. Do you want to check out a section wise price list?

Frequently Asked Questions

The United States Maintenance, Repair, and Operations (MRO) Market market is studied from 2019 - 2026.

The United States Maintenance, Repair, and Operations (MRO) Market is growing at a CAGR of 2% over the next 5 years.

WESCO International Inc.​, Ferguson plc, NOW Inc. (DistributionNOW), Sonepar SA​, W.W. Grainger Inc.​ are the major companies operating in United States Maintenance, Repair, and Operations (MRO) Market.

80% of our clients seek made-to-order reports. How do you want us to tailor yours?

Please enter a valid email id!

Please enter a valid message!