North America Soft Facility Management Market Size

North America Soft Facility Management Market Analysis

The North American Soft Facility Management market is expected to register a CAGR of 3.9% over the next five years. Key soft facility management companies, such as CBRE Group Inc., Sodexo Inc., ISS Global, ION Facility Services Inc., and GDI Integrated Facility Services, are innovating consistently by making significant R&D investments.

• North America's facility soft management service market growth is attributed to the increasing demand for customized solutions for different in-house and outsourced soft facility management services. Moreover, the rising number of commercial and residential buildings in major cities further drives the need for soft facility management services across the country. Additionally, increased infrastructure development and the increasing focus on integrated facility management services are anticipated to influence market growth positively.
• Long-term soft facility management services contracts will create new growth opportunities for the market. For instance, ISS extended a partnership agreement with Hewlett Packard Enterprise for the next five years. This partnership aims to deliver a wide range of integrated facility services to HPE's offices and production sites across 51 countries and more than 170 sites. The integrated facility services include technical maintenance, facilities maintenance and repair, catering and hospitality services, landscaping and cleaning services, and a wide variety of support services (helpdesk, shuttle service, etc.).
• The demand for Soft Facility Management services is growing positively across North America. For instance, ISS's innovation project known as FacilityCobot is to develop a unique mobile robot that can relieve cleaning staff from repetitive or physically exhausting tasks. This first-of-its-kind solution integrates a smart building sensor system with a human-robot interface allowing the robot to work efficiently side by side with cleaning staff in large open-space areas such as canteens and offices. The project has a budget of USD 2.75 million, including USD 1.67 million from the Innovation Fund, and is expected to be completed in next year. These robots used for cleaning practices will bring new growth opportunities to the soft facility management services market.
• The outbreak of COVID-19 had a mixed business impact on soft facilities management firms. The restrictions on the movement of people resulted in a decline in project work and a decreased level of activity across many customer sites. Significant players in the market studied, such as Mitie, CBRE Group, and others, were adversely affected due to the pandemic lockdown. Post-COVID-19, there is an increasing demand for Soft Facility services, including office cleaning, waste management, gardening, pest control management services, and security guard services.