Top Cloud-based Contact Center Companies

  1. Avaya Contact Center (Ayaya Group)

  2. RingCentral Inc.

  3. Genesys Telecommunications Laboratories Inc.

  4. 3CLogic Inc.

  5. Five9 Inc.

*Disclaimer: Top companies sorted in no particular order

Cloud-based Contact Center Market Major Players

Cloud-based Contact Center - Competitive Concentration

Cloud-based Contact Center Market Concentration

List of Cloud-based Contact Center Companies

  • Amazon Web Services (Amazon Connect)

  • NICE Ltd.

  • Genesys Telecommunications Laboratories Inc.

  • Five9 Inc.

  • Cisco Systems Inc.

  • RingCentral Inc.

  • 8x8 Inc.

  • Avaya LLC

  • Talkdesk Inc.

  • Vonage Holdings Corp.

  • Twilio Inc.

  • Dialpad Inc.

  • Content Guru Limited

  • Mitel Networks Corporation

  • Odigo SAS

  • Aspect Software Group Ltd.

  • Alvaria, Inc.

  • Sprinklr Inc.

  • SAP SE

  • Zoom Video Communications Inc.

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