Asia Pacific Speech Analytics Market - By Type of Deployment (On Premise, On Demand), Type of Solution (Speech Engine, Analysis and Indexing, Query Engine, Search Engine, Dashboards and Reports), Industry, Countries, Trends, Forecast - (2017 - 2022)


DEC 2017

Asia Pacific Speech Analytics Market - By Type of Deployment (On Premise, On Demand), Type of Solution (Speech Engine, Analysis and Indexing, Query Engine, Search Engine, Dashboards and Reports), Industry, Countries, Trends, Forecast - (2017 - 2022)

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Speech analytics technology consists of the speech engine, analysis and indexing, query engine, search engine, dashboards, and reports that provide real-time analytics to clients for efficient and quick decision-making. The accuracy of the search results from these approaches is what matters to the user in the end when different speech systems are used for this purpose. Speech analytics provides advanced functionality that is of the utmost important to most of the businesses across regions. The speech analytics systems are built keeping the business user in mind. The data obtained from this could be used to derive desirable trends for improving upon the existing customer services.

Customer satisfaction is key to the success of any enterprise. The focus is now on customer-centric strategies as customers are now more informed. The growth of call centers and more interaction with customers in the form of e-mails and newsletters are a part of this strategy. Interaction with customers is an essential part of an organization. Speech analytics helps in analyzing these interactions over calls and bring out useful information to identify and prioritize the issues that have to be resolved. These solutions are being deployed across diverse industry verticals with enterprises realizing the benefits of the same. Vendors too are adding different features to meet the requirement of enterprises.

Asia-Pacific Speech Analytics Market-Market Dynamics

Asia-Pacific is one of the big markets for call center operations. Companies from other countries have opened offices in this region and many local companies have started catering to markets in other regions. The workforce present in this region is highly literate and for many companies, it is cheaper to have operations in this region compared to others. These increasing call center operations in this area will benefit the Asia-Pacific speech analytics market. 


The factors driving the demand growth of the speech analytics market are:

  • Growing focus on customer satisfaction
  • Increasing adoption of analytical solutions by the agencies and corporates
  • Increase in the number of call centers set up in most of the emerging nations


Some of the factors that could possibly hinder the growth of this market could be the error-prone nature of the systems and the lack of awareness of the various solutions that the speech analytics tools could provide.

Some of the major vendors mentioned in the report are:

  • Avaya
  • Callminer
  • HP Autonomy 
  • Nexidia
  • Nice
  • Verint

What the Report Offers

  • Asia-Pacific speech analytics market overview and in-depth analysis with its applications in the industry and information on drivers and restraints.
  • Identification of factors responsible for changing the market scenario, rising prospective opportunities and identification of key companies that can influence the market on a global and regional scale.
  • Extensively researched competitive landscape with profiles of major companies along with their market share.
  • A comprehensive list of key market players along with the analysis of their current strategic interests and key financial information.

1. Introduction

1.1 Key Deliverables of the Study

1.2 Study Assumptions

1.3 Research Methodology

1.4 Key Findings of the Study

2. Executive Summary

3. Market Dynamics

3.1 Market Overview

3.2 Factors Driving the Market

3.2.1 Growing Focus on Customer Satisfaction

3.2.2 Increasing Adoption of Analytical Solutions

3.2.3 Growing Number of Call Centers in Emerging Economies

3.3 Factors Restraining the Market

3.3.1 Error-Prone Systems

3.3.2 Lack of Awareness of These Solutions

3.4 Industry Value Chain Analysis

3.5 Industry Attractiveness – Porter’s Five Forces

3.5.1 Bargaining Power of Suppliers

3.5.2 Bargaining Power of Consumers

3.5.3 Threat of New Entrants

3.5.4 Threat of Substitute Products or Services

3.5.5 Competitive Rivalry among Existing Competitors

4. Technology Overview

4.1 Technology Snapshot

4.2 Features Present in Speech Analytics Solutions

4.2.1 Phonetic Indexing

4.2.2 Speech-To-Text Transcription

4.2.3 Speaker Separation

4.2.4 Talk-over Analytics

4.2.5 Emotion Detection

4.3 Types of Speech Analytics Solutions

4.3.1 Speech Engine

4.3.2 Analysis and Indexing

4.3.3 Query Engine

4.3.4 Search Engine

4.3.5 Dashboards and Reports

4.4 New Developments in Speech Analytics

5. Speech Analytics Market Segmented by Type of Deployment

5.1 On-Premise

5.2 On-Demand

6. Speech Analytics Market Segmented By Type of Solution

6.1 Speech Engine

6.2 Analysis and Indexing

6.3 Query Engine

6.4 Search Engine

6.5 Dashboards and Reports

7. Speech Analytics Market Segmented by End-user Industry

7.1 Retail

7.2 Banking

7.3 Manufacturing

7.4 Communications

7.5 Travel and Transport

7.6 Professional Services

7.7 Energy

7.8 Healthcare

7.9 Government

7.10 Entertainment and Media

7.11 Others

8. Speech Analytics Market Segmented by Country

8.1 China

8.2 Japan

8.3 India

8.4 South Korea

8.5 Others

9. Speech Analytics Market by Size of Organization

9.1 Small

9.2 Medium

9.3 Large

10. Vendor Market Share Analysis

11. Competitive Intelligence and Profiles of Speech Analytics Vendors

11.1 Verint

11.1.1 Overview

11.1.2 Major Products and Services

11.1.3 Financials

11.1.4 Recent Developments

11.2 Nice

11.2.1 Overview

11.2.2 Major Products and Services

11.2.3 Financials

11.2.4 Recent Developments

11.3 Nexidia Inc.

11.3.1 Overview

11.3.2 Major Products and Services

11.3.3 Financials

11.3.4 Recent Developments

11.4 Avaya Inc.

11.4.1 Overview

11.4.2 Major Products and Services

11.4.3 Financials

11.4.4 Recent Developments

11.5 HP Autonomy

11.5.1 Overview

11.5.2 Major Products and Services

11.5.3 Financials

11.5.4 Recent Developments

11.6 CallMiner

11.6.1 Overview

11.6.2 Major Products and Services

11.6.3 Financials

11.6.4 Recent Developments

11.7 Genesys

11.7.1 Overview

11.7.2 Major Products and Services

11.7.3 Financials

11.7.4 Recent Developments

11.8 Interactive Intelligence Inc.

11.8.1 Overview

11.8.2 Major Products and Services

11.8.3 Financials

11.8.4 Recent Developments

11.9 Mattersight Corporation

11.9.1 Overview

11.9.2 Major Products and Services

11.9.3 Financials

11.9.4 Recent Developments

11.10 AVOKE Analytics

11.10.1 Overview

11.10.2 Major Products and Services

11.10.3 Financials

11.10.4 Recent Developments

11.11 Sabio

11.11.1 Overview

11.11.2 Major Products and Services

11.11.3 Financials

11.11.4 Recent Developments

12. Investment Analysis

12.1 Recent Mergers & Acquisitions

12.2 Investor Outlook

13. Future of Asia-Pacific Speech Analytics Market

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