Unified Communication-as-a-Service (UCaaS) Market Share

Market Share of Unified Communication-as-a-Service (UCaaS) Industry

The competitive rivalry between market players is high owing to some major players like 8x8 Inc., Mitel Networks, Verizon, and many others, and the Unified Communication-as-a-Service (UCaaS) Market is moderately fragmented. These companies can gain a competitive advantage due to their ability to bring about innovations by investing heavily in research and development activities. Strategic partnerships, mergers, and acquisitions have allowed these companies to occupy a substantial market share.

• In October 2023, Mitel officially completed its previously announced acquisition of Unify, which includes Communication and Collaboration Services (CCS) and Unified Communications and Collaboration (UCC) businesses of the Atos group. With this acquisition, the company has now increased its customers base to more than 75 million users in over 100 countries.
• In June 2023, Cisco partnered with AT&T mobile network to natively integrate Webex Calling. This partnership is expected to deliver a mobile-first, powerful, and unified collaboration experience via a single business mobile number. Such developments are expected to drive the industry growth.

Unified Communication as a Service (UCaaS) Market Leaders

1. 8X8 Inc.

2. Cisco Systems Inc.

3. Mitel Networks Corporation

4. Gamma Communication PLC

5. NTT Communication Corporation​

*Disclaimer: Major Players sorted in no particular order