Market Share of Telecom Analytics Industry
The Telecom Analytics Market is very competitive and moving towards the fragmented stage as the market currently consists of many players. Several key players in the global telecom analytics market are in constant efforts to bring product advancements. A few prominent companies are entering into collaborations and expanding their footprints in developing regions to consolidate their positions in the market. The major players are Huawei Technologies, SAP SE, and Oracle Corp.
- March 2023- IBM Corporation announced to provide intelligent automation software to Telecom Egypt (TE) to implement an umbrella solution for all its operations support systems (OSS) on mobile, fixed, and core networks. Telecom Egypt will adopt IBM Cloud Pak for Watson AIOps deployed on RedHat OpenShift to implement an IBM Robotic Process Automation (RPA) solution. The solution provides TE with a holistic view of its entire IT environment to help them innovate faster, reduce operating costs, and minimize the time to troubleshoot and resolve network-related incidents.
- February 2023- Bharti Airtel announced to build an AI-based solution by collaborating with NVIDIA to improve the overall customer experience for all inbound calls to its contact center. The company runs an automated speech recognition algorithm on 84% of its calls coming into its contact centers. This will help the company identify improvement areas for the agent when interacting with the consumers, leading to a better customer experience. The company has leveraged the NVIDIANeMo conversational AI toolkit to develop this specialized speech application and NVIDIA AI enterprise software suite.
Telecom Analytics Market Leaders
Oracle Corporation
IBM Corporation
SAP SE
Microsoft Corporation
Huawei Technologies Co. Ltd
*Disclaimer: Major Players sorted in no particular order
