Market Share of Southeast Asia CRM Analytics Industry
The Southeast Asian CRM Analytics market is competitive and consists of regional and global players. These companies leverage partnership and product enhancement initiatives to strengthen their market shares and increase profitability.
In July 2022, Oracle Fusion Sales, a next-generation sales automation program developed by Oracle, identified high-quality sales prospects and drove dealers to execute transactions more rapidly. Fusion Sales, an Oracle Fusion Cloud Customer Experience (CX) component powered by artificial intelligence (AI), automatically provided sellers with proposals, quotations, and recommended tasks to increase productivity, complete more deals, and develop customer confidence.
In July 2022, Kapture CRM, a SaaS company, was set to extend its presence in Indonesia. The enterprise-grade, SaaS-based service automation technological advances generated much interest in the region, so it opened an office in Jakarta to meet the demand.
Southeast Asia CRM Analytics Market Leaders
Salesforce.com Inc.
Oracle Corporation Malaysia Sdn Bhd
Microsoft Services Asia
AquaCRM (Thailand) Co. Ltd
Peppercan (Safecoms.com)
*Disclaimer: Major Players sorted in no particular order
