Market Size of Interactive Kiosk Industry
| Study Period | 2019 - 2029 |
| Market Size (2024) | USD 29.63 Billion |
| Market Size (2029) | USD 37.92 Billion |
| CAGR (2024 - 2029) | 5.06 % |
| Fastest Growing Market | Asia Pacific |
| Largest Market | North America |
Major Players
*Disclaimer: Major Players sorted in no particular order |
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Interactive Kiosk Market Analysis
The Interactive Kiosk Market size is estimated at USD 29.63 billion in 2024, and is expected to reach USD 37.92 billion by 2029, growing at a CAGR of 5.06% during the forecast period (2024-2029).
Due to the COVID-19 Pandemic, the Health authorities in several regions advise people to stay home from work if they have symptoms, slowing the business activity.
- An interactive kiosk is a computer terminal supplemented by specialized hardware and software that offers access to information. It is used in several end-user applications, such as communication, education, retail, travel and tourism, banking, financial institutions, food and beverage industries, etc.
- For instance, according to the Civil Aviation Administration of China in October 2018, China deployed fully automated self-service kiosks at Shanghai's Hongqiao for flight and baggage check-in, security clearance, and boarding powered by facial recognition technology.
- The end-users expect the service to be more personalized and efficient. As technology continues to expand into all areas of daily activity, several companies are shifting the landscape by engaging customers with this interactive technology. For instance, Yum China Holdings has launched a new restaurant concept, KPRO by KFC, in Hangzhou, China (near Shanghai), with a set of free-standing ordering kiosks in the stores that include facial recognition and payments into the screens.
- The airport authorities constantly face crowding problems in some areas like check-in, which becomes difficult for the authorities to monitor. Kansai airports, Kansai International Airport (KIX), and Osaka International Airport (ITAMI) are working with SITA on a trial of KATE - SITA's intelligent check-in kiosk. KATE will automatically move into the congested areas in the airport to reduce check-in queues.
