Hospitality Robots Market Size

Hospitality Robots Market Analysis

The Hospitality Robots Market is expected to grow by registering a CAGR of about 25.2% during the forecast period. The uses of robotics have expanded significantly within the hospitality industry, ranging from artificially intelligent chatbots designed to assist with the customer service process to robot assistants deployed to improve guests' experience in a hotel. The increasing proliferation of digital and automation technologies among hospitality service providers to enhance customer satisfaction and operational efficiency are among the key factors driving the market's growth.

• Over the years, advancement in digital and automation technologies such as AI, ML, IoT, etc., has significantly contributed to the development of robotics technology, making them more versatile, compact, multifunctional, and affordable. With a growing range of use cases primarily for improving customer experience, brand awareness, and customer loyalty, the use of robots within the hospitality industry is becoming more commonplace.
• Some common examples of robots currently being used in the hospitality industry include mobile guidance robots, cleaning robots, and food preparation and housekeeping robots, among others. Robots are also increasingly used for various other purposes, such as luggage handling, security, sanitization, etc. For instance, Travelmate is a robotic suitcase by Travelmate Robotics that can follow its owner.
• Furthermore, the use cases of mobile technology to order food and beverages have expanded significantly, as robots nowadays are even capable of accepting the customer's order, preparing meals and drinks, and serving them. Thus, growing technological advancement and increasing utility of robots in hotels, restaurants, and other facilities drive innovations and demand for hospitalization robots, encouraging vendors to develop innovative solutions.
• For instance, in June 2022, Super Eagle Technology, a recognized name in the food machinery industry, launched its AI robot server, IPAW Model L, for the hospitality industry. The robot boasts advanced features such as accurate navigation, voice interaction, intelligent obstacle avoidance, a collaboration of multiple machines, etc.
• However, the higher installation and operating costs associated with these robots are among the primary factors challenging the studied market growth. Furthermore, lower awareness and lack of skilled workforce, especially in less developed regions, are among the factors challenging the market's growth.
• The outbreak of COVID-19 has had a notable impact on the growth of the studied market. While the demand witnessed a significant drop, especially during the initial phase of the pandemic owing to various restrictions imposed, the order has been witnessing a gradual growth since then as these robots minimize interpersonal communication helping to contain the spread of the virus.