Market Share of Contact Center Transformation Industry
The contact center transformation market is highly competitive due to constantly evolving technology. The new entrants have to scuffle with high capital requirements due to the technology-intensive nature of the market. The leverage of AI, ML, and Analytics makes it vital for them to keep track of competitive advancements constantly. Major companies like RingCentral Inc., NICE Systems Inc., 8x8 Inc., Genesys Telecommunications Laboratories Inc., and Five9 Inc., among others, are making strategic partnerships, mergers, and investments to retain their market position.
- January 2022 - RingCentral and Mitel announced a strategic partnership to enable a streamlined migration path to RingCentral's Message Video Phone (MVP) cloud communications platform for Mitel's global client base. As part of the partnership, RingCentral would become Mitel's sole UCaaS partner, providing the clients with a next-generation, mobile-first cloud communications platform with high reliability and security, functionality, and broad enterprise app integrations.
- August 2022 - Kyndryl and Five9 Announced a Partnership to Provide Customers with a Personalized, Cloud-Enabled Contact Center Experience. Kyndryl's Intelligent Cloud Contact Center (ICCC) platform would be delivered to new and existing customers using the combined strengths of Kyndryl's Digital Workplace Services and deep expertise in AI, automation, and cognitive analytics by Five9, one of the industry-leading cloud contact center technology.
Contact Center Transformation Market Leaders
RingCentral Inc.
NICE Systems Inc.
8x8 Inc.
Genesys Telecommunications Laboratories Inc.
Five9 Inc.
*Disclaimer: Major Players sorted in no particular order
