Market Snapshot
| Study Period: | 2016 - 2026 |
| Base Year: | 2020 |
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Market Overview
The China retail banking market is on path to become the world’s second largest by 2024, with the industry’s aggregate income growing 10% to reach CNY 3.2 trillion (USD 471 billion).
- Retail banking contributed to 27% of the country’s total banking income in 2017, up from 22% five years earlier, but still a long way from the international norm of between 40 and 50%.
- This compels Chinese banks to seek out fresh income sources, especially since corporate banking, which is traditionally the biggest revenue contributor, has been pinched by rising bad loans amid the slowest economic growth in almost three decades, and structural reforms to retire obsolete capacity among state enterprises.
- Leading Chinese banks have already witnessed the increasing urgency to reshape their retail banking operations to meet the evolving needs of retail clients, and face off competition brought by disruptive internet finance players.
Scope of the Report
A complete background analysis of China Retail Banking Market, which includes an assessment of the parental market, emerging trends by segments and regional markets, Significant changes in market dynamics and market overview is covered in the report.
| By Product | |
| Transactional Accounts | |
| Savings Accounts | |
| Debit Cards | |
| Credit Cards | |
| Loans | |
| Other Products |
| By Industry | |
| Hardware | |
| Software | |
| Services |
| By Channel | |
| Direct Sales | |
| Distributor |
Key Market Trends
China Retail Banking Customer Satisfaction in 2017
Mobile banking had witnessed a surge of usage in China, with its penetration reaching 78% in 2017, up 26-fold from just 3% in 2011, and Chinese retail bank customers now use mobile banking more than 25 times a year. Customers who use mobile are more satisfied than those who do not use mobile. This is especially true for VIP customers. VIP customers are respondents who indicate having VIP accounts in their evaluated banks.
VIP customers also tend to use mobile banking more frequently. The study shows that 11% of VIP customers conduct financial business each day on a mobile app, twice that of non-VIP customers. Nearly half (48%) of all VIP customers manage their finances on a mobile banking app every week.
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Contribution of the Retail Business to Operating Income of the Listed Banks in 2017
At the individual level, in 2017, the contribution to profit before tax from the retail business of CCB, ABC, CMB, PAB, JTRCB, and PSBC all exceeded 45%, with PAB at the top of the list at 67.62%. In terms of the contribution of the retail business to operating income, CMB, PAB, GRCB, and PSBC all ended up with a contribution of over 40%, with PSBC on the top of the list at 66.17%
Competitive Landscape
The report covers major international players operating in the China retail market industry. In terms of market share, few of the major players currently dominate the market. However, with technological advancement and product innovation, mid-size to smaller companies are increasing their market presence by securing new contracts and by tapping new markets.
- Postal Savings Bank of China
- BNP Paribas China
- Citibank China
- HSBC Bank China
- Bank of China
- China Merchants Bank
- China Development Bank
- China Construction Bank Corp
- Agriculture Bank of China
- Bank of Communications
Table of Contents
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1. INTRODUCTION
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1.1 Key Deliverables of the Study
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1.2 Study Assumptions
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1.3 Scope of the Study
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2. RESEARCH METHODOLOGY
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3. EXECUTIVE SUMMARY
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4. MARKET INSIGHTS AND DYNAMICS
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4.1 Market Overview
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4.2 Drivers
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4.3 Restraints
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4.4 Opportunities
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4.5 Trends Shaping the China Retail Banking Market
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4.6 Consumer Behaviour and Loyality Analysis
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4.7 Government Regulations
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4.8 Porter's Five Forces Analysis
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4.9 Industry Value Chain Analysis
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4.10 Challenges of the China Retail Banking Market
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4.11 FinTech in Retail Banking
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4.12 Social Media Channels for Better Market Penetration
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4.13 Recent Developments in the Market
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5. MARKET SEGMENTATION
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5.1 By Product
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5.1.1 Transactional Accounts
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5.1.2 Savings Accounts
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5.1.3 Debit Cards
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5.1.4 Credit Cards
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5.1.5 Loans
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5.1.6 Other Products
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5.2 By Industry
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5.2.1 Hardware
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5.2.2 Software
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5.2.3 Services
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5.3 By Channel
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5.3.1 Direct Sales
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5.3.2 Distributor
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6. COMPETITIVE LANDSCAPE
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6.1 Postal Savings Bank of China
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6.2 BNP Paribas China
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6.3 Citibank China
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6.4 HSBC Bank China
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6.5 Bank of China
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6.6 China Merchants Bank
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6.7 China Development Bank
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6.8 China Construction Bank Corp
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6.9 Agriculture Bank of China
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6.10 Bank of Communications *
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7. INVESTMENT ANALYSIS ON THE CHINA RETAIL BANKING MARKET
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8. FUTURE OF THE CHINA RETAIL BANKING MARKET
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Frequently Asked Questions
What is the study period of this market?
The China Retail Banking Market market is studied from 2016 - 2026.
Who are the key players in China Retail Banking Market?
Postal Savings Bank of China, BNP Paribas China, Citibank China, HSBC Bank China, Bank of China are the major companies operating in China Retail Banking Market.
